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The Senior Manager, Learning and Development leads the design, implementation, and evaluation of comprehensive training programs that enhance organizational capability and performance. This…

DHL

Strategy Product Development Manager II

Westerville, OH, United States

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Job details

Education: Bachelor’s degree
Experience: Minimum of 5 years experience in supply chain and specified industry (per sector assignment), required
Posting language: English
Posted: Nov 3, 2026

Original job description

This role can be based out of our office in Westerville, OH or Detroit, MI.

Strategy Product Development Manager II

Would you like to join the Logistics Company for the World? DHL Supply Chain is just that. Become an essential part of everyday life, by contributing to an organization that is Connecting People and Improving Lives. If you have a passion for people, a desire to problem-solve, and eagerness to pursue continuous improvement opportunities… we look forward to exploring career possibilities with you!

Job Description

Responsible for business strategy, industry research, and product development. This requires a thorough understanding of the industry, market demands, competitive intelligence, service offerings, technology capabilities, supporting business development tools, and sales enablement. Knowledge of customer requirements, cross-sector leading practices, and the solution designs that have been previously developed for existing or pursued customers is very important. This position will be responsible for development and evolution of new service offerings; including appropriate industry research, business plan creation, go-to-market planning, operating model definition, identification of tools/capabilities, sales enablement, and implementation plans to aid in business pursuit and operation execution. Works closely with solution team members, customer development, operations, information technology, finance and marketing groups in order to validate that newly developed service offerings link to the business strategy and DHL has the execution ability. Expectations are that this position will stay current with business trends to provide appropriate solutions for new and existing business.

Responsibilities

Leads sector/business unit planning activities and ensures that the strategy is refreshed annually with quarterly reviews and 3-5 year re-plans. Works with the centralized strategy and marketing groups to assist with strategy development and leverage DHL tools and approach. Synchronizes business strategy with Global Sector and supports global projects.
Works with marketing to conduct industry research, competitive intelligence, branding, thought leadership, and customer event activities. Leads thought leadership content development and related conference activities. Researches, identifies, and maintains appropriate alliances or partnerships.
Gains an understanding of the solutions implemented at existing sites and being pursued by the business development group, within own sector and across sectors. Researches market demands and new innovative service developments.
Develops and maintains the solution set capabilities with existing and new services developed. This will involve detailed information on the solution (tools utilized, cost models, productivity metrics, strategy, qualifications, benchmarking, customer references, concept of operation, information technology, value propositions, process maps, business requirements, and implementation plans). Works with Solution Development and ILD teams to collect, maintain, and create information.
Responsible for collecting lessons learned and productivity metrics (input into costing models to ensure solution accuracy and cost-effectiveness) from ongoing operations, customer post-mortem surveys to ensure that solution sets evolve with industry standards and to meet customer requirements. This will involve continuous learning and resourcefulness to ensure DHL maintains a competitive advantage.
Creates business plans for new service offerings, validates through marketplace research, confirms operating capabilities, identifies required information technology, build cost/pricing models, and develops sales plans and material. Works with Operations, Information Technology, Customer development, Finance, and ILD to complete go-to-market plans.
Participates in the analysis and selection of new tools to assist and improve the capabilities of the sector. This will involve working with internal IT and vendors to evaluate and select the appropriate tools to improve the solutions developed, as well as the appropriate support and maintenance of applications. Works with IT to publish our systems portfolio, creation of sales collateral, and usage of required tools. Supports industry-specific technology products, or custom developed applications, from a business perspective (requirements, process flows, maintenance, implementation, budgeting).
Performs other duties as assigned

Required Education and Experience

Bachelor’s degree, required
Master’s degree in logistics, operations management, industrial engineering, preferred
Minimum of 5 years experience in supply chain and specified industry (per sector assignment), required
Ability to research and design services that are innovative, cost effective, and operationally efficient and meet the business requirements, required
Skills in sales enablement. Designing, creating, and implementing sales material, required
Skills in preparing business plans, supply chain systems designs, costing models, and presentation materials, required
Understanding of the industry appropriate to the assigned sector, information technology offerings, and partner channels, required
Innovative problem-solver who can quickly understand the business challenge and provide a comprehensive integrated solution, required
Familiarity and comfort with supply chain tools and supporting capabilities, required
Self starter that can multi-task and prioritize workload, required
A team player with the ability to work on multi-functional teams, required
Detail oriented for planning and coordinating, required
Comfortable with challenging the status quo, required
An “out of the box” thinker, required
Ability to work away from home for periods of time, required
Good customer service and relationship management, required
Overall understanding of Supply Chain concepts and experience in at least one logistics element, required

Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement. We offer competitive wages, excellent affordable insurance benefits (including health, dental, vision and life), 401K plan, paid vacation and holidays.

Our Organization is an equal opportunity employer.

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