Jobs in the United States

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Analytics Manager (Decision Analytics)
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DHL

Group Coordinator Lead - Trainer

Palmetto, GA, United States

Position: Group Coordinator Lead - Trainer Shift: Days Hours: 8AM - 4PM Days: Monday - Friday Pay: $21.75

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Job details

Pay: Position: Group Coordinator Lead - Trainer Shift: Days Hours: 8AM - 4PM Days: Monday - Friday Pay: $21.75
Posting language: English

Original job description

DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world’s most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.

The core responsibilities of this role include:

Conduct new-hire, cross-training, refresher, remedial, and process-specific operational training.
Ensure associates are appropriately trained and qualified before independently performing assigned tasks.
Enter, update, and maintain accurate training and qualification records in applicable systems and tracking tools.
Maintain training matrices, attendance records, assessments, qualification documentation, and supporting training evidence.
Ensure all training records comply with Good Documentation Practices (GDP), data integrity principles, and recordkeeping requirements.
Monitor training completion and proactively follow up on overdue, incomplete, expired, or missing training requirements.
Review training documentation for accuracy, completeness, traceability, and timely completion, and resolve identified documentation gaps.
Reinforce quality expectations, procedural compliance, GDP, and proper documentation practices during training and coaching.
Coordinate training associated with new hires, transfers, process changes, procedure revisions, corrective actions, and identified training gaps.
Ensure only current, approved procedures, work instructions, job aids, and training materials are used.
Identify competency or training gaps and coordinate appropriate coaching, retraining, or reassessment.
Partner with Operations, Quality, Safety, Human Resources, and other applicable functions to support training and qualification needs.
Maintain organized, complete, and readily retrievable training records to support audit readiness and quality compliance.
Prepare and maintain training metrics and reports related to completion, qualification status, overdue training, and identified deficiencies.
Serve as a primary point of contact for operational training, qualification status, training documentation, and related follow-up.
Perform additional training, operational support, and quality-related duties as assigned.

Position: Group Coordinator Lead - Trainer Shift: Days Hours: 8AM - 4PM Days: Monday - Friday Pay: $21.75

Required Qualification:

Minimum 1 year of experience in warehouse, distribution, manufacturing, logistics, or a similar operational environment.
Experience training, coaching, onboarding, or providing process instruction to employees.
Strong verbal and written communication skills with the ability to clearly explain procedures and expectations.
Strong attention to detail with demonstrated ability to maintain accurate and complete documentation and records.
Ability to follow established SOPs, work instructions, policies, and quality requirements.
Strong organizational and time-management skills with the ability to manage multiple training assignments, deadlines, and follow-up activities.
Basic proficiency with Microsoft Excel, Word, Outlook, and Teams, including maintaining trackers, reports, and training documentation.
Ability to identify training or competency gaps and provide appropriate coaching, retraining, or escalation.
Ability to work collaboratively with Operations, Quality, Safety, and Human Resources.
Ability to maintain confidential information and training records appropriately.
Ability to work independently, demonstrate good judgment, and proactively follow up on overdue or incomplete training requirements.
Ability to work a flexible schedule when needed to support training across applicable shifts.

Preferred Qualification:

•

2+ years of experience in warehouse, distribution, manufacturing, pharmaceutical, medical device, life sciences, or another regulated environment.
Previous experience in a dedicated Trainer, Training Coordinator, Learning & Development, Quality, or Operations Support role.
Experience working in a Good Distribution Practice (GDP), Good Manufacturing Practice (GMP), or similarly regulated environment.
Working knowledge of Good Documentation Practices, data integrity, document control, and record-retention requirements.
Experience maintaining training matrices, qualification records, assessments, attendance records, and training completion reports.
Experience supporting audit readiness, including retrieving training documentation and correcting documentation gaps.
Experience with a Learning Management System (LMS) or electronic training/qualification system.
Intermediate Microsoft Excel skills, including filters, sorting, conditional formatting, formulas, PivotTables, and tracking dashboards.
Experience developing or revising training materials, job aids, work instructions, assessments, or qualification documents.
Experience coordinating training resulting from process changes, SOP revisions, corrective actions, audit findings, or identified performance gaps.
Experience conducting train-the-trainer, refresher, remedial, cross-training, or competency assessments.
Knowledge of warehouse processes such as receiving, picking, packing, shipping, inventory control, transportation, or material handling.
Previous experience supporting pharmaceutical, healthcare, or life sciences logistics is strongly preferred.

Be part of the world’s largest logistics company! DHL Supply Chain has been certified as a Great Place to Work® in the US and Canada! Our excellent benefits packages include:

Affordable medical, dental, and vision coverage available beginning on your 30th day
PTO program for all associates, including paid holidays and vacation
401(k) with generous company match
Tuition reimbursement program
Excellent training and career advancement opportunities

Grow your skills. Shape your world.

Role Purpose:

Leads Training and evaluation of associates on MHE and classroom instructions.

Key Accountabilities:

Support and lead the trainers at the site.
Create effective training presentations and be able to present them to associates.
Create training programs for individual functionality defaulting under a Warehouse Management System (WMS).
Create conceptual Standard Operating Procedures for high level overviews at the customer level.
Prepare detailed work instructions for individual functionality defaulting under a WMS.
Effective initial training and cross training of associates and outside workers.
Support operations as needed by leadership.

Required Education and Experience:

1+ year training experience in warehouse setting
High School Diploma or Equivalent, preferred

Our Organization is an equal opportunity employer

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Jobs in the United States