Group Coordinator Lead - Trainer

DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world’s most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.

The core responsibilities of this role include:

• Conduct new-hire, cross-training, refresher, remedial, and process-specific operational training.
• Ensure associates are appropriately trained and qualified before independently performing assigned tasks.
• Enter, update, and maintain accurate training and qualification records in applicable systems and tracking tools.
• Maintain training matrices, attendance records, assessments, qualification documentation, and supporting training evidence.
• Ensure all training records comply with Good Documentation Practices (GDP), data integrity principles, and recordkeeping requirements.
• Monitor training completion and proactively follow up on overdue, incomplete, expired, or missing training requirements.
• Review training documentation for accuracy, completeness, traceability, and timely completion, and resolve identified documentation gaps.
• Reinforce quality expectations, procedural compliance, GDP, and proper documentation practices during training and coaching.
• Coordinate training associated with new hires, transfers, process changes, procedure revisions, corrective actions, and identified training gaps.
• Ensure only current, approved procedures, work instructions, job aids, and training materials are used.
• Identify competency or training gaps and coordinate appropriate coaching, retraining, or reassessment.
• Partner with Operations, Quality, Safety, Human Resources, and other applicable functions to support training and qualification needs.
• Maintain organized, complete, and readily retrievable training records to support audit readiness and quality compliance.
• Prepare and maintain training metrics and reports related to completion, qualification status, overdue training, and identified deficiencies.
• Serve as a primary point of contact for operational training, qualification status, training documentation, and related follow-up.
• Perform additional training, operational support, and quality-related duties as assigned.

Position: Group Coordinator Lead - Trainer Shift: Days Hours: 8AM - 4PM Days: Monday - Friday Pay: $21.75

Required Qualification:

• Minimum 1 year of experience in warehouse, distribution, manufacturing, logistics, or a similar operational environment.
• Experience training, coaching, onboarding, or providing process instruction to employees.
• Strong verbal and written communication skills with the ability to clearly explain procedures and expectations.
• Strong attention to detail with demonstrated ability to maintain accurate and complete documentation and records.
• Ability to follow established SOPs, work instructions, policies, and quality requirements.
• Strong organizational and time-management skills with the ability to manage multiple training assignments, deadlines, and follow-up activities.
• Basic proficiency with Microsoft Excel, Word, Outlook, and Teams, including maintaining trackers, reports, and training documentation.
• Ability to identify training or competency gaps and provide appropriate coaching, retraining, or escalation.
• Ability to work collaboratively with Operations, Quality, Safety, and Human Resources.
• Ability to maintain confidential information and training records appropriately.
• Ability to work independently, demonstrate good judgment, and proactively follow up on overdue or incomplete training requirements.
• Ability to work a flexible schedule when needed to support training across applicable shifts.

Preferred Qualification:

•

• 2+ years of experience in warehouse, distribution, manufacturing, pharmaceutical, medical device, life sciences, or another regulated environment.
• Previous experience in a dedicated Trainer, Training Coordinator, Learning & Development, Quality, or Operations Support role.
• Experience working in a Good Distribution Practice (GDP), Good Manufacturing Practice (GMP), or similarly regulated environment.
• Working knowledge of Good Documentation Practices, data integrity, document control, and record-retention requirements.
• Experience maintaining training matrices, qualification records, assessments, attendance records, and training completion reports.
• Experience supporting audit readiness, including retrieving training documentation and correcting documentation gaps.
• Experience with a Learning Management System (LMS) or electronic training/qualification system.
• Intermediate Microsoft Excel skills, including filters, sorting, conditional formatting, formulas, PivotTables, and tracking dashboards.
• Experience developing or revising training materials, job aids, work instructions, assessments, or qualification documents.
• Experience coordinating training resulting from process changes, SOP revisions, corrective actions, audit findings, or identified performance gaps.
• Experience conducting train-the-trainer, refresher, remedial, cross-training, or competency assessments.
• Knowledge of warehouse processes such as receiving, picking, packing, shipping, inventory control, transportation, or material handling.
• Previous experience supporting pharmaceutical, healthcare, or life sciences logistics is strongly preferred.

Be part of the world’s largest logistics company! DHL Supply Chain has been certified as a Great Place to Work® in the US and Canada! Our excellent benefits packages include:

• Affordable medical, dental, and vision coverage available beginning on your 30th day
• PTO program for all associates, including paid holidays and vacation
• 401(k) with generous company match
• Tuition reimbursement program
• Excellent training and career advancement opportunities

Grow your skills. Shape your world.

Role Purpose:

Leads Training and evaluation of associates on MHE and classroom instructions.

Key Accountabilities:

• Support and lead the trainers at the site.
• Create effective training presentations and be able to present them to associates.
• Create training programs for individual functionality defaulting under a Warehouse Management System (WMS).
• Create conceptual Standard Operating Procedures for high level overviews at the customer level.
• Prepare detailed work instructions for individual functionality defaulting under a WMS.
• Effective initial training and cross training of associates and outside workers.
• Support operations as needed by leadership.

Required Education and Experience:

• 1+ year training experience in warehouse setting
• High School Diploma or Equivalent, preferred

Our Organization is an equal opportunity employer