HR Shared Services Specialist

What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.

DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

Start YOUR career with DHL today…

The Shared Services Agent plays a critical role in delivering consistent, accurate, and timely HR operational support across multiple locations, including CVGRO, MIA, and ATL. The position serves as a centralized point of contact for employee lifecycle transactions, payroll support, timekeeping administration, compliance activities, and employee data management. This role ensures adherence to established Service Level Agreements (SLAs), regulatory requirements, and internal controls while providing high-quality customer service to employees, leaders, and HR business partners.

Key Responsibilities:

• Administer new-hire onboarding activities, including system setup, documentation, and employee status acknowledgments.
• Create, update, and maintain employee records, including profile changes, mass transfers, name changes, and HR corrections.
• Create and upload employee status acknowledgment letters, bridge service date letters, and other employment documentation.
• Process internal and external offer letters and maintain offer letter tracking.
• Manage employment verification requests, Equifax unemployment claims, and I-9 recertifications.
• Support payroll close activities, including off-cycle payroll, MCRs, termination reversals, overpayments, and stretch offer payouts.
• Generate and monitor missed-punch reports and coordinate necessary corrections.
• Process PTO adjustments, parental leave updates, and other leave-related transactions.
• Audit shift codes, non-productive hours, time classifications, exempt terms, PTO, and hours to ensure accuracy and compliance.
• Provision and maintain Kronos access, including password resets, training support, and user troubleshooting.
• Submit and track ADP password resets, email and LDAP access requests, LDAP decommission audits, and FUSS requests.
• Use Bizagi and Freshdesk to manage, track, and resolve service requests in accordance with established SLAs.
• Administer drug-testing processes, including pre-employment, random, post-accident, and reasonable-suspicion testing.
• Maintain compliance handbooks and acknowledgment tracking and support applicable payout and bonus-processing activities.

Skills & Qualifications:

• High school diploma or equivalent required; Associate’s or Bachelor’s degree in Human Resources, Business Administration, or a related field preferred.
• One to three years of experience in HR shared services, payroll, timekeeping, or HR operations support preferred.
• Working knowledge of HRIS, payroll, and timekeeping systems; experience with Kronos, ADP, E-HR, and Bizagi preferred.
• Proficiency in Microsoft Office, including Excel, Word, and Outlook.
• Experience using Freshdesk or a similar ticketing platform.
• Strong attention to detail and the ability to manage high-volume transactional work accurately.
• Customer-service mindset with effective written and verbal communication skills.
• Ability to manage multiple priorities while meeting deadlines and established SLAs.
• Discretion and professionalism when handling sensitive and confidential information.
• Collaborative, adaptable, and process-oriented, with a continuous-improvement mindset.

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here: https://www.eeoc.gov/employers/eeo-law-poster