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Senior Manager I, Operations Improvement, Facility
Walmart
BETHLEHEM, PA
- $116,000 to $174,000 USD / year
…existing processes and developing improvement solutions ensuring program processes are simple and executable with manageable rollout plans consulting with crossfunctional teams to get…
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(USA) Licensed Vision Center Manager - Dual
Walmart
MORAINE, OH
- $32.5 to $45.5 USD / hour
…repairs or replacements to maintain uninterrupted clinical…
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Manager, Project Management - Cross-Border Seller Programs
Walmart
BELLEVUE, WA · SAN BRUNO, CA · BENTONVILLE, AR
- $70,000 to $169,000 USD / year
Manage cross-border support program health, KPIs, business reviews, issue tracking, and executive reporting.
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(USA) Senior Manager, Operations
Walmart
BENTONVILLE, AR
- $90,000 to $180,000 USD / year
Proven expertise in operations and project management with the ability to lead complex initiatives and manage multiple work streams.
Added 1 min ago
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Senior Manager, Quality Assurance Ops Excellence and Resiliency
Walmart
BENTONVILLE, AR
- $90,000 to $180,000 USD / year
…resilience, business continuity, technology transformation, program management, risk operations, or related…
Added 1 min ago
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Senior Manager, Audit
Walmart
BENTONVILLE, AR
- $90,000 to $180,000 USD / year
Proven expertise in audit management, including planning, execution, and risk mitigation across global operations.
Added 1 min ago
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(USA) Senior Manager, Technology Operations
Walmart
BENTONVILLE, AR
- $90,000 to $180,000 USD / year
The Senior Manager, Technology Operations, leads the planning and execution of multiple complex technology programs aligned with strategic objectives. This role requires expertise in…
Added 1 min ago
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Senior Manager, Operations - Knowledge Management
Walmart
BENTONVILLE, AR
- $90,000 to $180,000 USD / year
Define and execute a global knowledge management strategy, operating model, and roadmap across Seller Support and Risk Operations.
Added 1 min ago
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Manager, Process Improvement
Walmart
BENTONVILLE, AR
- $80,000 to $155,000 USD / year
The (USA) Manager, Process Improvement leads initiatives to enhance key business functions by analyzing performance data, identifying gaps, and developing sustainable solutions. This role…
Added 1 min ago
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(USA) Manager, Technology Operations
Walmart
BENTONVILLE, AR
- $80,000 to $155,000 USD / year
The Manager, Technology Operations leads the planning, execution, and oversight of multiple complex technology projects aligned with strategic objectives. This role ensures effective…
Added 1 min ago
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Senior Manager, Electrical Engineering
Walmart
BENTONVILLE, AR
- $90,000 to $180,000 USD / year
The Senior Manager, Electrical Engineering is responsible for leading enterprise electrical safety and reliability programs across Walmart, Sam’s Club, and Supply Chain facilities. This…
Added 1 min ago
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Area Manager - Systems (Grocery)
Walmart
AUBURN, IN
- $65,500 to $98,000 USD / year
Manages Systems Operations Demonstrates and communicates solid working knowledge of systems procedures to help associates conduct high quality systems operations Ensures associates adhere…
Added 1 min ago
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Manager, Business Development
Walmart
ARLINGTON, TX · DALLAS, TX
- $80,000 to $155,000 USD / year
The Manager, Residential Installation & Home Services leads daily field operations across the Dallas/Fort Worth market, supervising approximately 13 technicians delivering residential and…
Added 4 mins ago
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Manager, Inventory Control & Process Improvement
Blue Nile
NY · New York, NY
- $85,000 to $120,000 USD / year
The Manager, Inventory Control & Process Improvement is a newly created, highly visible role responsible for the accuracy, control, and health of Blue Nile's inventory. The role owns…
Added 11 mins ago
Assistant Manager l
Family Dollar
North Charleston, SC
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
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Manager, Transportation
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COLLEGE PARK, GA
Direct and coordinate all driver observations relative to safe operations, the performance of PWM and accurate delivery procedures.
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VP, Relationship Manager - Floor & Decor
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Alpharetta, GA
The VP, Relationship Manager is responsible for the performance of Floor & Decor and Installation Made Easy portfolios. This program will feature both a Consumer PLCC and Business Revolving…
Added 24 mins ago
Cook - Dietary (Experience)
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The Dietary Aide Assists with food preparation in accordance with our established procedural guidelines, and as directed by the Food Service/Dietary Manager/Supervisor.
Added 25 mins ago
Assistant Manager II
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We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 25 mins ago
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Seasonal Part-Time Assistant Manager
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Metairie, LA
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Added 25 mins ago
Assistant Manager I
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We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
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Assistant Manager II
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Added 27 mins ago
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Personal Injury Case Manager Assistant
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The Case Manager Assistant plays an important role in supporting case management operations, client communication, medical record coordination, and case organization. The ideal candidate is…
Added 31 mins ago
Human Resources Site Specialist
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Manage the Drug & Alcohol program, working with all related stakeholders. Ensures processes and legal requirements are in place pertaining to D&A program are followed. Collaborates with…
Added 37 mins ago
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Retail- Sales Manager Full Time
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- Full-time
The Sales Manager leads and champions a high-performing selling culture across the store, driving strong sales results and an engaging customer experience. This role oversees front-end and…

DHL Express (USA), Inc.

Customs Clearance Project Manager

Erlanger, KY, United States

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Job details

Experience: Minimum 7+ years of experience in Network Operations, Customs Operations, BIT for Operations, or comparable environments.
Posting language: English
Posted: Nov 2, 2026

Original job description

What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Delivery and Logistics Company in the world. Distinguished as No. 1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives. Start YOUR career with DHL today… The Customs Project Manager leads and delivers large-scale, cross functional digitalization initiatives designed to strengthen customs clearance performance, enhance operational efficiency, and elevate the customer experience across U.S. import and export operations. This role oversees complex programs from initial concept through full implementation, ensuring all projects are delivered on time, within scope, and within budget. Working in close partnership with the Operations Digitalization Transformation Team and Business IT (BIT), the Senior Project Manager provides clear, consistent, and professional visibility to stakeholders at all levels. Success in this role requires a seasoned project leader with strong operational expertise, exceptional stakeholder management skills, and the ability to influence regional, global, and multi-functional environments. The position collaborates extensively with Operations, BIT, Compliance, Quality, and external providers to design, execute, and scale customs digitalization programs that support both regional growth and global strategic objectives.

Duties and Responsibilities:

Project & Program Management

Apply formal project management methodologies, including scope definition, RAID tracking, milestone planning, governance cadence, and reporting.
Translate project requirements and stakeholder interests into actionable objectives and tasks, using structured, fact-based analysis to evaluate trade-offs, clarify priorities, and drive decisions.
Manage multiple concurrent initiatives, continuously assessing priorities, dependencies, risks, and business impact to maintain focus and adapt plans as conditions change, while adhering to agreed timelines and budgets.
Track and report performance outcomes, tool adoption, operational improvements, and benefits realization, using data and facts to identify issues, recommend corrective actions, and support prioritization decisions.

Cross-Functional Influence & Communication

Maintain structured and transparent communication with BIT, USA and Regional OPS leaders, and global stakeholders across all project phases.
Lead change management efforts to promote adoption of new tools and processes, including development of training materials, communication plans, and targeted country support.
Work closely with global EGAP program teams to ensure alignment with global standards, effective knowledge sharing, and high-quality deliverables.
Act as a trusted advisor to operational leaders, proactively addressing concerns, constructively challenging assumptions, navigating resistance, and influencing stakeholders without direct authority to drive alignment and decisions.

Change Management

Create communication plans, training materials, SOP updates, and operational readiness assessments.
Drive adoption across multisite and customs operations, proactively identifying resistance, adoption barriers, and stakeholder concerns and developing actions to address them.

Minimum Qualifications:

Education

Bachelor’s degree in Engineering, Computer Science, Information Systems, Business Administration, or a related field.

Experience

Minimum 7+ years of experience in Network Operations, Customs Operations, BIT for Operations, or comparable environments.
Proven track record of successfully managing complex projects from initiation to completion.
Exposure to customs clearance systems, trade compliance tools, or regulated operational environments strongly preferred.
PMO or equivalent through experience

Skills

Strong leadership and interpersonal skills with the ability to influence without direct authority.
Excellent written and verbal communication skills, with the ability to translate technical concepts into operational language.
Strong organizational skills with proven ability to manage multiple competing initiatives simultaneously, assess priorities using data and business impact, and maintain focus as priorities and conditions change.
Analytical and critical-thinking mindset with a strong results orientation and demonstrated ability to bring structure to ambiguity, evaluate trade-offs, and make fact-based recommendations.
High attention to detail and disciplined execution.
Fluency in English.

Preferred Qualifications:

Qualifications listed below, while not necessarily a requirement for this position in each circumstance, provide additional depth and value to the role.

Working knowledge of DHL clearance applications (e.g., GCCP, DCE, PCT) or similar systems.
Experience with project management tools (e.g., JIRA, MS Project, Smartsheet).
Experience supporting training programs, SOP development, or structured stakeholder engagement.
Familiarity with change management methodology.
Customs Broker’s License preferred

Employee Benefits & Incentives:

DHL benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry. They include:

Competitive Pay
Bonus/Incentive Programs
Retirement Savings – 401K with company match
myShares – Voluntary plan to buy discounted company shares
Medical, Dental, Vision, well-being programs
Tuition Reimbursement
Generous Paid Time Off – Starting at 4 Weeks (PT/FT)
Paid Leave
Employee Discount Program
Employee Assistance & Work Life Program
Outstanding training opportunities

DHL is committed to working with and providing reasonable accommodations to persons with disabilities. The job application process includes this application and possibly one or more interviews. If you believe that you might need reasonable accommodation for any part of the application process, please send an e-mail to ada@dhl.com, and include your contact information and the requested accommodation. Only messages related to requests for these types of reasonable accommodations will be returned.

We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic, The EEO is the Law and supplement are available here: Know Your Rights: Workplace Discrimination is Illegal (dol.gov)

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More about this job

Skills

Stakeholder management
Program management
Project management
Reporting
Prioritization
Communication skills
Change management
Computer science
Regulatory compliance
Leadership
Interpersonal skills
Organizational skills
Critical thinking
Attention to detail
Atlassian JIRA
Microsoft Project
Smartsheet

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