Shipping Crew

Summary: Shipping Crew staff perform basic shipping functions to ensure the accurate and efficient fulfillment of customer orders.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Pick/packs and scans product and sample orders for daily shipments.
• Ensures the successful completion of the pick/pack function in an efficient and accurate manner.
• Prepares package inserts including company catalogs and collateral.
• Prepares pickup and transfers of packages to the appropriate carriers.
• Assists with product labeling, Kitting and bundling of product sets.
• Maintains and cleans space, equipment, and supplies.
• Conducts inventory audits quarterly and assists in reconciling physical counts.
• Acknowledges all safety guidelines and is compliant with OSHA standards.
• Perform other tasks as assigned.
• Operating equipment, case erector, case sealer and void fill machines.

Proficiency Levels:

• Order picking/scanning – less than 1 error per 10,000 orders
• Void Fill, Void Fill/Q/C – less than 1 damage per 1,000 orders
• Carton / pallet build of outbound shipments – 400 CPH
• Invoice scanning – no missing invoices / or collateral
• Product labeling – no errors

Supervisory Responsibilities

This job has no supervisory responsibilities.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Education and/or Experience

High school diploma or equivalent, or 3 years of experience and/or training, or equivalent combination of education and experience.

Competency

To perform the job successfully, an individual should demonstrate the following competencies:

Customer Service

Works well with customers (internal/external); promotes a positive image of the company; responds to requests for service and assistance; meets commitments; strives to solve issues raised by customers.

Teamwork

Values the input and know-how of other employees; asks for help, when needed; offers help to other employees, when needed; builds trust and respect among fellow employees; takes actions that demonstrate consideration for the feelings and needs of others; works with other departments toward a common goal.

Adaptability or Flexibility

Open to change and new information; adapts behavior and work methods in response to new information, changing conditions or unexpected obstacles; able to deal with frequent changes, delays or unexpected events.

Ethics

Upholds DHC’s Code of Conduct; treats coworkers and customers with respect; behaves in a fair and ethical manner towards others; instills mutual trust and confidence; honest; maintains confidentiality.

Professionalism

Approaches others in a positive manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.

Communication

Speaks clearly and persuasively in positive or negative situations; listens and obtains clarification; writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; able to read and interpret information.

Continual Learning

Grasps the essence of new information; applying newly gained knowledge and skill on the job; recognizes own strengths and weaknesses; pursues self-development; seeks feedback from others and opportunities to master new knowledge.

Interpersonal Skills

Listening to others without interrupting; keeps emotions under control; open to other ideas and willing to try new things; focuses on solving conflict, not blaming.

Diversity

Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; promotes a harassment free environment.

Safety

Follows safety and security procedures; reports unsafe conditions; uses equipment and materials properly.

Attendance

Being at work on time, returns on time from breaks and meals; displays flexibility regarding scheduling, schedules time off in advance; keeps absences within departmental guidelines.

Quantity

Meets productivity standards, completes work in a timely manner, works quickly, strives to increase productivity.

Quality

Demonstrates accuracy and thoroughness, strives to eliminate errors, applies feedback to improve performance; monitors own work to ensure quality.

Dependability

Follows instructions; responds to management direction; commits to long hours of work when necessary to reach goals.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals, and employee handbooks. Ability to understand verbal instructions in English.

Mathematical Skills

Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

Reasoning Ability

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Computer Skills

To perform this job successfully, an individual must demonstrate proficiency sufficient for the job with Office 365 tools, search engines, Company communication tools, and Company WMS systems.

Certificates, Licenses, Registrations

Forklift certification preferred.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds.

Work Environment

The work environment characteristics described here are representative of those of a distribution center and warehouse environment. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly exposed to moving mechanical parts. The noise level in the work environment is usually loud. Safety equipment is available such as earplugs, dust masks, work belts, and First Aid. Other items may be purchased to make reasonable accommodation.