Customer Experience Specialist

At Dexcomm, we’re committed to creating meaningful, positive experiences that go beyond simply answering calls. Our team is built on a foundation of Compassion, Concern for Others, and Personal Growth, and as we grow, we’re looking for in-office Customer Experience Specialists who align with these values and are ready to make a real impact.

What We’re Looking For:

To succeed in this role, you’ll need to follow two key principles:

• Show up on time every day.
• Give your best effort daily.
• Receive Constructive feedback

With your dedication, we’ll equip you with the tools and training to thrive and make every caller’s interaction a professional, engaging experience.

What You’ll Do:

As a Customer Experience Specialist, you will do more than answer calls - you’ll create memorable, positive experiences for each caller and client, representing Dexcomm and our customers with compassion and professionalism. Key responsibilities include:

• Handling High Call Volume: Efficiently manage inbound calls while creating a warm, inviting experience for every caller.
• Delivering Tailored Interactions: Follow user-friendly, client-specific scripts to meet the unique needs of each caller and make every interaction meaningful.
• Active Listening and Engagement: Actively listen to callers, respond with empathy, and engage thoughtfully to make each call a positive experience (training provided).
• Accurate Typing and Communication: Maintain a minimum typing speed of 45 words per minute to relay information effectively and accurately.
• Maintaining Confidentiality and Accuracy: Ensure that professionalism, confidentiality, and accuracy are prioritized on each call.

Key Details:

• This is a dynamic, fast-paced role in a 24/7/365 environment, where you will consistently meet high customer expectations and deliver professional experiences.
• Starting pay is $13.00 per hour, with the opportunity to earn $15 per hour within the first year.
• We offer excellent benefits, including Medical, Dental, Vision, HSA, and 401(k) matching.

Requirements

• Strong Communication Skills: Both verbal and written, with a focus on creating positive experiences.
• Schedule Flexibility: Ability to work varied shifts with consistent availability for shifts ending as late as 11pm. This includes most weekends.
• Location: Must report to our call center in Carencro, LA.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance