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Inventory Operations Supervisor
Patterson Logistics Services
Fort Worth, TX
- $26.5 USD / hour
Supervises the daily operations of warehouse associates in assigned department. This position works in partnership with the Department Manager or Operations Manager to support the…
Added 1 min ago
Experienced DevSecOps Engineer
Serco
Bismarck, ND
…plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and…
Added 1 min ago
Field Access Manager - New Orleans
Merck
Bismarck, ND
The Field Access Manager (FAM) serves as the subject-matter expert on access related issues for healthcare professionals (HCPs) and healthcare organizations (HCOs), and will work…
Added 1 min ago
Integrations Program Manager
Meta
Bismarck, ND
Meta is seeking an Integrations Program Manager to lead complex, cross-functional integration programs that connect Meta's products, platforms, and operations at scale. In this role, you…
Added 1 min ago
Senior National Account Manager, Personal Insurance
Travelers Insurance Company
Bismarck, ND
Expert knowledge of agency diagnostics, agency operations and ability to provide strategic sales and marketing support.
Added 1 min ago
CM
Technical Training and Development Manager
Cayuga Milk Ingredients, LLC
Auburn, NY
- $97,000 to $146,000 USD / year
The Manager of Technical Training and Development will collaborate with Supervisors & Managers in designing, developing, and evaluating operations-based training programs. This role will…
Added 2 mins ago
CH
Pharmacy Technician
CVS Health
Linton, IN
- $16 to $24 USD / hour
As a Technician, you will support the pharmacy team in delivering operational and service excellence within your store. Technicians are often the first point of contact to assist our…
Added 2 mins ago
DD
Supply Chain Management & Customer Interface Intern
Detroit Diesel Corporation
Detroit, MI
- $21 to $29 USD / hour
Interns in this role may have the opportunity to transition into a full-time position subject to manager evaluations and business availability.
Added 2 mins ago
Project Manager - Mount Pleasant Area
The Pivot Group Network
Mount Pleasant · Mount Pleasant, MI
Engineering Project Manager, Continuous Improvement Project Manager, New Product Introduction Manager, Capital Projects Manager, Production Project Lead, Plant Project Coordinator,…
Added 2 mins ago
Project Manager - Marquette Area
The Pivot Group Network
Marquette · Marquette, MI
Plant Project Coordinator, Manufacturing Project Manager, Project Engineer, Program Manager, Operations Project Manager, Engineering Project Manager, Continuous Improvement Project Manager,…
Added 3 mins ago
CC
Mental Health Professional - Jail Services
Catholic Charities Serving Central Washington
Wenatchee, WA
- $40.76 to $45.86 USD / hour
Works with Program Manager to ensure that program operations meet contractual, funder, and WAC requirements for program staffing and service delivery
Added 4 mins ago
Operational Excellence Manager
Pyramid Laboratories Inc
Costa Mesa, CA
Reporting to the Chief Operating Officer, the Operational Excellence Manager drives the development of integrated management systems, performance metrics, planning processes and…
Added 4 mins ago
RC
Restaurant Zone Manager
Raising Cane's
Colma, CA
- $22 USD / hour
The Restaurant Zone Manager is responsible for supporting the Restaurant Leader in day-to-day operations of the restaurant and upholding Raising Cane’s standards and culture in management…
Added 4 mins ago
TZ
Part-Time Math Tutor - Sunnyvale
Think Zone
Sunnyvale, CA · San Jose, CA
- $19 to $20 USD / hour
- Part-time
Support daily learning center operations, help train new team members, and ensure a great student experience.
Added 4 mins ago
TZ
Part Time Math Tutor- Redwood City
Think Zone
Redwood City, CA · San Jose, CA
- $19 to $20 USD / hour
- Part-time
Support daily learning center operations, help train new team members, and ensure a great student experience.
Added 5 mins ago
Six Sigma Black Belt - Detroit Area
The Pivot Group Network
Detroit · Detroit, MI
…area seeking Six Sigma Black Belts to lead and enhance their…
Added 5 mins ago
NE
Customer Service Associate - Kohanaiki
NORTHSTAR ENERGY LLC
Kailua-Kona, HI
- $17.5 to $19.5 USD / hour
As a Customer Service Associate, you will be an asset to the daily operations by performing both Cashier and Cook duties while delivering excellent customer service. Our Cashiers are the…
Added 5 mins ago
NE
Customer Service Associate - Kawaihae
NORTHSTAR ENERGY LLC
Kamuela, HI
- $17.5 to $19.5 USD / hour
As a Customer Service Associate, you will be an asset to the daily operations by performing both Cashier and Cook duties while delivering excellent customer service. Our Cashiers are the…
Added 5 mins ago
NE
Customer Service Associate - Kamuela
NORTHSTAR ENERGY LLC
Kamuela, HI
- $17.5 to $19.5 USD / hour
As a Customer Service Associate, you will be an asset to the daily operations by performing both Cashier and Cook duties while delivering excellent customer service. Our Cashiers are the…
Added 5 mins ago
NE
Customer Service Associate - Hawi
NORTHSTAR ENERGY LLC
Hawi, HI
- $17.5 to $19.5 USD / hour
As a Customer Service Associate, you will be an asset to the daily operations by performing both Cashier and Cook duties while delivering excellent customer service. Our Cashiers are the…
Added 6 mins ago
VP Division Manager
Lennar Mortgage LLC
Alpharetta, GA
…Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments. To further support our Associates, we provide an Education Assistance Program and…
Added 6 mins ago
Area Construction Manager
LAM Lennar Associates Mgmt LLC
Pensacola, FL
The Area Construction Manager is responsible for supervising, coordinating, and managing daily home construction operations across multiple communities. This role involves leading,…
Added 7 mins ago
Administrative Assistant
Operation Shoestring
Jackson, MS
Operation Shoestring is seeking a highly organized and professional Administrative Assistant (AA) to support daily office operations and ensure a welcoming, efficient, and safe environment…
Added 8 mins ago
Private Event Services Manager
Evergreen Alliance Golf Limited LP dba Arcis Golf
Chandler, AZ
The Private Event Services Manager is responsible for the successful planning, coordination, and flawless execution of all private events at the Club, including weddings, social functions,…
Added 9 mins ago
Storage Customer Service Representative
U-Haul Co. of Texas
Dallas, TX
Support the site manager with facility operations.

Devoted Health Services, Inc

Senior Manager, Workforce Management

Remote, United States

$110,000 to $130,000 USD / year

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Job details

Pay: $110,000 to $130,000 USD / year
Posting language: English
Posted: Nov 3, 2026

Original job description

Job Description

A bit about this role:

Within the Member Experience Operations team, the Workforce Management function is responsible for ensuring operating teams are staffed to deliver on the world-class service Devoted is known for. Our focus is on delivering on Devoted’s promise to “treat members like family” by ensuring each team has the right support each day to serve our members and patients, and on making Devoted a welcoming and sustainable place to work.

That’s where you come in. The Senior Manager for Workforce Management will play a crucial role in building, overseeing, and optimizing workforce planning and operations.

This role requires a strategic thinker with exceptional analytical skills, a deep understanding of workforce planning principles, and the ability to create, implement and manage workforce management systems and processes effectively. You will be responsible for growing the impact of the Workforce Management team by identifying and leading cross-functional people, process, and product initiatives.

Your Responsibilities and Impact will include:

Build WFM from the ground up: Design and implement workforce management systems from scratch (i.e.:, create scheduling models, capacity plans, and staffing ratios for clinical teams). Establish SOPs, playbooks, and governance.
Translate strategy into workflows: Turn high-level goals into operational processes (i.e.: adjust staffing coverage, redesign shift structures). Lead discussions to identify gaps and implement solutions.
Own forecasting & capacity planning: Use historical data to forecast demand, build staffing models, and align resources to meet targets. Define and track KPIs like utilization, coverage gaps, and forecast accuracy.
Be data driven: Analyze trends (things like rising handle time, increased no-shows), build dashboards (Google Sheets or BI tools like Looker, or analytical tools like Cortex and SQL), and present clear recommendations to leadership
Drive daily operations in real time: Monitor intraday performance (i.e.: SLA attainment, AHT, shrinkage). Make real-time adjustments to ensure service levels and appointment completion targets are met.
Own SLA & performance outcomes: Ensure operational goals are consistently hit (i.e.: 95% of appointments completed on time, <X min wait time). Build systems to track and report daily/weekly/monthly performance.
Act as cross functionally: Partner with operations, finance, and clinical leadership to align staffing with budget and care delivery needs. Serve as the go-to for WFM questions and escalations.
Continuously improve systems: Use feedback loops (frontline input + performance data) to refine processes over time (i.e:., improve scheduling logic, adjust forecasting models as demand patterns change)

Required skills and experience:

Operational Leadership: 5+ years driving and leading high-impact operational initiatives and scaling complex processes, ideally in fast-paced startup environments.
Startup Mindset: Transparent, adaptable, and comfortable operating in dynamic, rapidly changing conditions
People-First Leadership: Approaches leadership of every project with empathy and respect; a dedicated collaborator who ensures operational outcomes prioritize the well-being of the team and the success of the customer.
Execution & Ownership: A proven cross-functional leader who balances a 'get-it-done' spirit with refined poise; draws on extensive experience to navigate project lifecycles with intuitive foresight and a collaborative touch
Data-Driven: Demonstrates technical aptitude with operational systems (like workforce management systems), analytics (i.e.:, Google Sheets, SQL is a strong plus), and collaborating across operations, finance, and data teams. Leveraging AI to dig into data.
Collaborative Influence: A "bridge-builder" who leads through influence rather than authority; demonstrates deep empathy and respect while aligning diverse stakeholders toward collective customer success.

Desired skills and experience:

Ability to self-serve data with SQL queries
Previous health care experience
Lean Six Sigma training a huge plus

Salary Range: $110,000 - $130,000 / year

The pay range listed for this position is the range the organization reasonably and in good faith expects to pay for this position at the time of the posting. Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package. The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

Our Total Rewards package includes:

Employer sponsored health, dental and vision plan with low or no premium
Generous paid time off
$100 monthly mobile or internet stipend
Stock options for all employees
Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles
Parental leave program
401K program
And more....

*Our total rewards package is for full time employees only. Intern and Contract positions are not eligible.

Founded in 2017, Devoted Health is on a mission to dramatically improve the health and well-being of older Americans by caring for everyone like they are family, and that includes our employees. Our robust and seamlessly integrated care platform merges advanced data and AI access with world-class clinical and service experiences to create a member experience that is unlike the industry norm. To continue building upon our mission, we want to bring together those who share our values, embrace change and advancement, and are enthusiastic about where we're going - all the while bringing their own unique qualities, experiences, and expertise, in hopes of further changing the healthcare experience.

Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.

As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

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More about this job

Skills

Analytical skills
Scheduling
Forecasting
Meet commitments
Google Sheets
Looker
SQL
Leadership
Adaptability
Lean manufacturing

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