Jobs in the United States

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Added 6 mins ago
AR
Financial Manager
Applied Research Solutions
Bedford, MA
- $115,000 to $125,000 USD / year
Prepare program budgets, reports, and financial documentation; analyze data and recommend solutions to funding and budgeting challenges.
Added 7 mins ago
Key Account Manager - Data Center
Baltimore Aircoil Company
Remote, United States
The Global Key Account Manager is responsible for leading BAC’s commercial strategy, relationship development, and long-term growth with key global customers in data centers. This role…
Added 7 mins ago
Master Scheduler
Exact Sciences Corp
CA · AZ
Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
Added 8 mins ago
Learning and Development Specialist
Hone Health
Remote, United States
Own the care team training program end to end: set the strategy, build and deliver new hire training with practice and assessments, and keep improving it.
Added 10 mins ago
RD
Senior Hospitality Site Manager
RR Donnelley
Los Angeles, CA
- $99,100 to $158,500 USD / year
…respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable…
Added 11 mins ago
A
Program Manager, CMC Portfolio Management
AbbVie
North Chicago, IL
- $109,500 to $208,500 USD / year
The Program Manager, CMC Portfolio Management leads the development and maintenance of Chemistry, Manufacturing, and Controls (CMC) project plans for Product Presentation & Device Strategy…
Added 12 mins ago
Grant and Database Manager
Montana State University - Bozeman
MT
Museum of the Rockies seeks a dynamic, mission-driven Database and Grants Manager. The successful candidate will generate a diverse funding stream of grants from non-profit, family, and…
Added 13 mins ago
Manager, Transformation Learning and Engagement
Digi-Key Corporation
Bloomington, MN · Thief River Falls, MN
The Manager, Transformation Learning and Engagement leads the workforce enablement and learning strategy for enterprise transformation initiatives. This role ensures employees, managers,…
Added 14 mins ago
Loyalty Marketing & Analytics Manager
Mohegan Sun
Uncasville, CT
…properties and entities to develop, capture, analyze, and optimize data within the Momentum loyalty program. This role evaluates program performance, guest engagement, member value, and…
Added 14 mins ago
Program Management Advisor/Clinical Program Advisor - Express Scripts (Supply Chain)
The Cigna Group
Bloomfield, CT
Program Management Advisor-Supply Chain/Formulary Consulting
Added 14 mins ago
CT
Customer Service Specialist III- Spanish Speaking
CGI Technologies and Solutions, Inc.
Stamford, CT
- $23.46 USD / hour
…reviewing, retrieval of individual application information, data entry, book printing, the generation of mailing labels, and sorting and affixing postage to sealed envelopes. Must be able…
Added 14 mins ago
General Manager, FSP Operations
Parexel
Hartford, CT
Analytical mindset with ability to leverage data and analytics for strategy development, performance monitoring, and decision-making
Added 15 mins ago
Sr. Software Engineer – AI and Automation (Team Breeze)
Travelers Insurance Company
Hartford, CT
…employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive…
Added 15 mins ago
Manager, Global Growth Performance
American Express Global Business Travel
Hartford, CT
The Manager, Outbound Development owns that follow-through. This role gets new hires productive faster, makes sure the training sticks, helps leaders coach well, and builds the programs and…
Added 15 mins ago
Senior Manager, Business Consulting
CVS Health
Hartford, CT
The Senior Manager, Business Consulting leads engagements for Aetna Service Operations, partnering with leaders across the organization to diagnose performance issues. The role builds the…
Added 15 mins ago
Integrations Program Manager
Meta
Hartford, CT
Meta is seeking an Integrations Program Manager to lead complex, cross-functional integration programs that connect Meta's products, platforms, and operations at scale. In this role, you…
Added 15 mins ago
Security Specialist Senior - WIAM Governance, Architecture & Risk Advisory Lead
PNC
Pittsburgh, PA · Birmingham, AL · Cleveland, OH · Farmers Branch, TX · Lakewood, CO · Strongsville, OH · Phoenix, AZ
…encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their…
Added 17 mins ago
CM
Product Manager - Web
CHG Management, Inc.
Salt Lake City, UT
- $201,300 USD / year
Combine customer feedback, usability research, and data to set the near-term roadmap and contribute to long-term strategy
Added 20 mins ago
Acquisition Program Management Specialist
Military Spouse Jobs & VetJobs
United States
Purpose of position: Serve as a Program Manager leading or supporting pre-award and post-award activities for assigned portfolios and/or programs to achieve the organizational mission of…
Added 20 mins ago
JA
Manager Manpower Planning & Reporting
JetBlue Airways Corporation
Long Island City, NY
- $114,000 to $170,000 USD / year
Support JetBlue’s Operations resource planning strategy through data based analyses
Added 22 mins ago
OS
Strategic Account Manager
One Source Technology LLC
Cleveland, OH
- $70,000 to $100,000 USD / year
…creating a smarter, more effective way to screen. Our compliant, data-driven, tech-enabled solutions deliver faster, more reliable results to empower confident decisions. At Asurint, each…
Added 22 mins ago
Strategic Sourcing Category Manager, IT & Digital Health
Premier Healthcare Solutions, Inc.
Remote, United States
The Strategic Sourcing & Negotiations Manager leads complex, front-end sourcing and negotiation activities across assigned product and service categories for our healthcare member network.…
Added 22 mins ago
CP
LG Home Appliance Area Sales Specialist
Channel Partners
Spring Valley, NY
- $23 to $25 USD / hour
Channel Partners is seeking a driven Area Sales Manager to help power our client’s retail program. As an LG Home Appliance Area Sales Manager, you’ll play a key role in connecting the…
Added 23 mins ago
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MarTech Project Manager
Blend360
New York City, NY
- $75 to $80 USD / hour
…co-creating meaningful impact for its clients through the power of data science, AI, technology, and people. With a mission to fuel bold visions, Blend tackles significant challenges by…
Added 24 mins ago
K
Senior Client Solutions Manager, Sports & Entertainment (US Remote, EST Hours)
Kyra
Remote, United States
- $100,000 to $110,000 USD / year
- The system. You're the connective tissue between Sales, Strategy, Campaigns, Paid, and Product, and you keep them aligned and operating efficiently.

Devoted Health Services, Inc

Senior Manager, Workforce Management

Remote, United States

$110,000 to $130,000 USD / year

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Job details

Pay: $110,000 to $130,000 USD / year
Posting language: English
Posted: Nov 3, 2026

Original job description

Job Description

A bit about this role:

Within the Member Experience Operations team, the Workforce Management function is responsible for ensuring operating teams are staffed to deliver on the world-class service Devoted is known for. Our focus is on delivering on Devoted’s promise to “treat members like family” by ensuring each team has the right support each day to serve our members and patients, and on making Devoted a welcoming and sustainable place to work.

That’s where you come in. The Senior Manager for Workforce Management will play a crucial role in building, overseeing, and optimizing workforce planning and operations.

This role requires a strategic thinker with exceptional analytical skills, a deep understanding of workforce planning principles, and the ability to create, implement and manage workforce management systems and processes effectively. You will be responsible for growing the impact of the Workforce Management team by identifying and leading cross-functional people, process, and product initiatives.

Your Responsibilities and Impact will include:

Build WFM from the ground up: Design and implement workforce management systems from scratch (i.e.:, create scheduling models, capacity plans, and staffing ratios for clinical teams). Establish SOPs, playbooks, and governance.
Translate strategy into workflows: Turn high-level goals into operational processes (i.e.: adjust staffing coverage, redesign shift structures). Lead discussions to identify gaps and implement solutions.
Own forecasting & capacity planning: Use historical data to forecast demand, build staffing models, and align resources to meet targets. Define and track KPIs like utilization, coverage gaps, and forecast accuracy.
Be data driven: Analyze trends (things like rising handle time, increased no-shows), build dashboards (Google Sheets or BI tools like Looker, or analytical tools like Cortex and SQL), and present clear recommendations to leadership
Drive daily operations in real time: Monitor intraday performance (i.e.: SLA attainment, AHT, shrinkage). Make real-time adjustments to ensure service levels and appointment completion targets are met.
Own SLA & performance outcomes: Ensure operational goals are consistently hit (i.e.: 95% of appointments completed on time, <X min wait time). Build systems to track and report daily/weekly/monthly performance.
Act as cross functionally: Partner with operations, finance, and clinical leadership to align staffing with budget and care delivery needs. Serve as the go-to for WFM questions and escalations.
Continuously improve systems: Use feedback loops (frontline input + performance data) to refine processes over time (i.e:., improve scheduling logic, adjust forecasting models as demand patterns change)

Required skills and experience:

Operational Leadership: 5+ years driving and leading high-impact operational initiatives and scaling complex processes, ideally in fast-paced startup environments.
Startup Mindset: Transparent, adaptable, and comfortable operating in dynamic, rapidly changing conditions
People-First Leadership: Approaches leadership of every project with empathy and respect; a dedicated collaborator who ensures operational outcomes prioritize the well-being of the team and the success of the customer.
Execution & Ownership: A proven cross-functional leader who balances a 'get-it-done' spirit with refined poise; draws on extensive experience to navigate project lifecycles with intuitive foresight and a collaborative touch
Data-Driven: Demonstrates technical aptitude with operational systems (like workforce management systems), analytics (i.e.:, Google Sheets, SQL is a strong plus), and collaborating across operations, finance, and data teams. Leveraging AI to dig into data.
Collaborative Influence: A "bridge-builder" who leads through influence rather than authority; demonstrates deep empathy and respect while aligning diverse stakeholders toward collective customer success.

Desired skills and experience:

Ability to self-serve data with SQL queries
Previous health care experience
Lean Six Sigma training a huge plus

Salary Range: $110,000 - $130,000 / year

The pay range listed for this position is the range the organization reasonably and in good faith expects to pay for this position at the time of the posting. Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package. The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

Our Total Rewards package includes:

Employer sponsored health, dental and vision plan with low or no premium
Generous paid time off
$100 monthly mobile or internet stipend
Stock options for all employees
Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles
Parental leave program
401K program
And more....

*Our total rewards package is for full time employees only. Intern and Contract positions are not eligible.

Founded in 2017, Devoted Health is on a mission to dramatically improve the health and well-being of older Americans by caring for everyone like they are family, and that includes our employees. Our robust and seamlessly integrated care platform merges advanced data and AI access with world-class clinical and service experiences to create a member experience that is unlike the industry norm. To continue building upon our mission, we want to bring together those who share our values, embrace change and advancement, and are enthusiastic about where we're going - all the while bringing their own unique qualities, experiences, and expertise, in hopes of further changing the healthcare experience.

Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.

As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

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More about this job

Skills

Analytical skills
Scheduling
Forecasting
Meet commitments
Google Sheets
Looker
SQL
Leadership
Adaptability
Lean manufacturing

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