Service Advisor

For over a century, DeVivo Companies has been a trusted leader in comprehensive transportation, fleet, and equipment solutions across the Northeast. With 12 locations, OEM partnerships, and a dedicated team, we provide complete lifecycle support to keep our communities moving. At DeVivo, our long-term success is driven by our customer first mindset.

DeVivo Companies is currently hiring for a full time Service Advisor at our East Hartford, CT location! The Service Advisor is responsible for providing exceptional customer service and coordinating vehicle maintenance and repair services. This role involves greeting customers, managing service requests, generating repair orders, and maintaining communication with customers throughout the service process. The ideal candidate will have strong communication skills, a solid work ethic, and experience in a mechanical shop environment.

• Hourly Pay Range: $23-35/hr
• Hourly rate is dependent on experience.

What We Offer:

• Family oriented culture and team environment.
• Room for advancement – we promote from within!
• Medical and dental insurance.
• Life insurance.
• Flexible spending account.
• 401k plan with company match.
• Uniform and boot program.
• Employee referral bonuses.
• Paid time off and paid holidays.
• Paid training and factory training.
• Certification reimbursement.
• Modern, clean, bright, and well heated shop.

Responsibilities:

• Greet customers and serve as a primary point of contact throughout the repair process.
• Answer customer calls, identify service needs, and coordinate vehicles and equipment into the shop.
• Create and maintain accurate repair orders, including customer concerns, requested repairs, and supporting documentation.
• Prepare repair estimates and obtain customer authorization for work and changes in repair scope.
• Keep customers informed of repair status, cost changes, and expected completion times.
• Work closely with the Service Manager and technicians to prioritize and schedule work.
• Coordinate with Parts to ensure required parts are identified and available to keep repairs moving.
• Monitor open repair orders and follow up on jobs to help reduce delays and vehicle downtime.
• Review completed repair orders for accuracy and prepare work for timely customer invoicing.
• Assist with customer questions and concerns and help resolve issues professionally.
• Maintain accurate records and support warranty documentation when required.
• Maintain a professional, organized, clean, and safe work environment.

Requirements:

Experience:

• Must have a valid driver's license.
• 2+ years of Service Advisor, Service Writer, or similar experience in an automotive, truck, fleet, or equipment service environment.
• Experience preparing repair estimates and working with repair orders.

Skills:

• Strong customer service and communication skills, both verbal and written.
• Ability to organize and prioritize multiple jobs in a fast paced environment.
• Comfortable working with technicians, Parts personnel, customers, and management.
• Good computer skills, including Microsoft Outlook and internet based applications.
• Commercial truck, transport refrigeration, diesel, fleet, or dealership experience is a plus.
• Strong work ethic and willingness to work additional hours when business needs require.

Physical Demands:

• Ability to lift, carry, push, or pull up to 50 pounds occasionally.
• Ability to bend, kneel, reach, and stand for extended periods of time.

The physical requirements described above are representative of those that must be met by an employee to successfully perform the essential functions of this position. DATTCO provides reasonable accommodations to qualified individuals with disabilities, consistent with applicable federal and state law.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status and all other protected classes.