Network Engineering Operations Manager

Job Description and Duties Telework is available Under the general direction of the Information Technology Manager II (IT Mgr II) of the Enterprise Network Branch (ENB), the Information Technology Manager I (IT Mgr I) oversees the Network Engineering Operations (NEO) team and Network Engineering Security (NES) team. The IT Mgr I will supervise the delivery of network support, recovery, incident response, installation and maintenance of critical network services and equipment, and security incident response. The IT Mgr I ensures that both internal and external customers of the California Department of Technology (CDT) receive the full value of NEO & NES services. The IT Mgr I is responsible for managing NEO & NES staff and overseeing their daily operations while evaluating and maintaining technologies and processes supporting multiple functional components of the CDT network, including Level 2 and 3 incident response, incident management and resolution for Wide Area Networks (WANs), Metropolitan Area Networks (MANs), fiber networks, and Data Center Networks; network hardware installation, cabling and refresh software upgrades; Distributed Denial of Service (DDoS) and network security protections; security event response; and support of virtualized and physical solutions. The role includes serving as a project leader or team member on highly complex, cross-functional initiatives and providing strong leadership, guidance, and support to staff. Additionally, the position participates as a member of the ENB management team, helping develop division standards and procedures, communicating management directives to the unit, and supporting the goals and decisions of senior leadership. Telework This position is eligible for a hybrid work schedule within California based on departmental policy and operational needs. The telework policy is subject to change depending on business needs, and/or reporting to the work site may be required with minimal notification given. Visa Sponsorship Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. You will find additional information about the job in the Duty Statement. Working Conditions CA Residency Candidates who reside outside of the State of California may be admitted to the job interview. However, upon a job offer, candidates must provide proof of residence in California prior to their appointment becoming effective, or the offer may be rescinded.

• Must pass a fingerprint and background criminal record check completed by the Department of Justice and Federal Bureau of Investigation. This position requires an additional background check for DOJ to protect their interests.
• Will be required to carry a mobile cell phone.
• May be required to work outside of normal work schedule.
• Occasional travel may be required to perform assigned duties, attend training and attend customer meetings.
• Consistent, predicable attendance is required.
• The incumbent must be able to work effectively in a high paced and occasionally stressful environment, in which competing priorities often must be resolved. Minimum Requirements You will find the Minimum Requirements in the Class Specification.
• INFORMATION TECHNOLOGY MANAGER I Additional Documents
• Job Application Package Checklist
• Duty Statement Department Information The California Department of Technology (CDT) is the guardian of public data, a leader in information technology (IT) services and solutions and has broad responsibility and authority over all aspects of technology in California state government, including policy formation, interagency coordination, IT project oversight, information security, technology service delivery, and advocacy. As an industry leader, we are committed to partnering with state and local government and educational entities to deliver digital services, develop innovative and responsive solutions for business needs, and provide quality assurance for state government IT projects and services. Our success and legacy of service is reliant upon our highly talented, dedicated, and diverse workforce, for it is our individual cultural diversity, backgrounds, experiences, perspectives, and unique identities that spark our collaborative strength and innovative approach to serving the State of California. Effective July 1, 2025, State employees are subject to a salary reduction of three percent in exchange for five hours per month of the Personal Leave. Personal Leave Program: Effective July 1, 2025, state employees are subject to temporary wage reductions in exchange for Personal Leave Program (PLP) accruals. The specific rate and hours earned were negotiated and agreed upon by each bargaining unit. The actual monetary impact of these temporary reductions can vary based on your bargaining unit and/or federal and state tax withholdings. For additional information please visit Human Resources Manual - CalHR.

Department Website:

http://cdt.ca.gov Special Requirements All interested applicants are required to submit a Statement of Qualifications (SOQ). Please provide direct responses to each of the numbered items listed below. Each individual response must be numbered and include the full text of the numbered items prior to your response. The SOQ header should include the Job Control #, your name, “Statement of Qualifications” and your response. Resumes, cover letters and other material will not take the place of the required SOQ. Applications without an SOQ will not be considered. Your response to the SOQ should be no more than three (3) pages in length, formatted in 12pt Arial font, and should have a one-inch margin.

• Please describe and give specific examples of your technical, operational, and management experience with large scale network infrastructure and systems. Include specific technologies, complexity, and business criticality.
• Communication is vital to the success of any project, assignment, and tasks within any business. Describe your communication style; give an example of how you handled a difficult situation and a positive situation, in your professional career.
• Describe your knowledge of and experience with business process improvement. Include specific examples from your professional career of how you identified a process that required improvement, determined what changes were required, and steps you took to implement the improvement. Describe the outcome. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
• Possess strong supervisory and management skills to perform effectively in a complex environment with multiple competing priorities and demands.
• Possess strong team leadership, staff development, interpersonal, problem solving and negotiation skills.
• Data networking routing, switching, firewalls, load balancing, intrusion detection systems and intrusion prevention systems.
• Ability to analyze data and situations, reason logically and creatively, identify problems, draw valid conclusions and develop effective solutions.
• Knowledge of the Information Technology Infrastructure Library (ITIL)
• Knowledge of state policies and procedures governing procurement and the use of technology.
• Knowledge of information technologies and trends.
• Experience using principles and techniques of effective personnel management and supervision.
• Experience with project management techniques and methodologies.
• Must be able to communicate effectively, both verbally and in writing, with technical staff, vendors,
• OTech management, and OTech customers in a professional consulting role.
• Ability to work under pressure and ensure timely completion of projects.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website. Additional Application Instructions Using the online application system as specified in the announcement is the preferred method of applying for civil service job opportunities; however, applicants may instead apply by way of U.S. mail, parcel delivery or courier service, or in person, as set forth in this announcement. Applicants who wish to submit hard copy applications shall use the most current version of the State Application (STD. 678) revised 07/2026. The position number and job control number must be identified in the job title line of the STD 678 (these numbers will auto-populate in the job title of the STD 678 if submitting an electronic application through CalCareers Account). The hard copy application MUST be signed. Applicants who fail to submit the most current version of the STD. 678 may be disqualified. Note: Applications MUST include the “From” dates and “To” dates, “Hours Per Week”, and “Duties Performed” fields for all jobs listed in the “Employment History” fields and contact names and phone numbers of supervisors. State employees must list the specific departments for which they worked and indicate the specific civil service classification titles held (not working titles). Applications that are submitted blank will be considered incomplete. Reference to a resume in place of a description of the duties will not be accepted. Failure to submit a completed STD 678 may result in you being screened out. Only the most qualified candidates will be invited to an interview. Do not submit the “Equal Employment Opportunity” questionnaire (page 5) with your completed state application (STD. 678) – For exam use only. Please do NOT include your Social Security Number on any of the submitted documents. Please note that the CalCareer system will not allow you to make changes to your application information once it is submitted. For all other questions regarding your CalHR CalCareer account, you may contact the CalCareer Unit at (866) 844-8671. The Fine Print Additional positions may be filled from this recruitment. If you have questions about the State Hiring Process visit our Career Opportunities webpage at https://cdt.ca.gov/career-opportunities/state-hiring-process.