Case Processing Analyst

Job Description and Duties Under the supervision of the Supervisor I, the Analyst applies analytical skills and program knowledge to manage background check investigations. The Analyst is responsible for maintaining a full caseload, meeting deadlines, and delivering high-quality results while upholding excellent customer service standards. If you are a motivated, professional, and friendly person who enjoys assisting people in a collaborative environment, then this is the job for you. The Department of Social Services does not participate in E-Verify for employment authorization purposes. Applicants must be authorized to work in the United States without the need for visa sponsorship by the start date of employment. If you would like to share how you learned about this career opportunity, please take a moment to complete our brief Recruitment Survey. Need help with applying for positions, taking an examination, or preparing for interviews? Our team is here to support you, reach out anytime at Recruiter@dss.ca.gov For guidance on applying for a state job, visit Three Steps to a State Job. Follow us on LinkedIn to stay up to date on our latest opportunities. You will find additional information about the job in the Duty Statement. Working Conditions The Care Provider Management Branch exercises a hybrid work schedule as determined by the Department of Social Services. CPMB is in Rancho Cordova with free parking on-site. Many restaurants including Starbucks, Sandwich Spot and Subway are located within one mile of the office. This position may be eligible for Hybrid work. In-person attendance is required based on the operational needs of the position and in accordance with Executive Order N-22-25 the Statewide Hybrid Telework Policy, Government Code section 14200, and any applicable department telework requirements. The successful candidate must reside in California at the time of appointment. Proof of California residency may be required. Please note: Regular commute is not compensable. Minimum Requirements You will find the Minimum Requirements in the Class Specification.

• ANALYST I
• ANALYST II Additional Documents
• Job Application Package Checklist
• Duty Statement Department Information Are you interested in making a difference in the lives of fellow Californians while achieving your career goals? Do you set high standards for yourself and enjoy a collaborative and challenging work environment? The mission of the California Department of Social Services is to serve, protect, and support the people of California experiencing need in ways that empower wellbeing and disrupt systemic inequities. The vision of the California Department of Social Services is to provide quality services with a commitment to an inclusive, diverse, and equitable California where all people can thrive. The mission of the California Department of Social Services is to serve, aid and protect needy and vulnerable children and adults in ways that strengthen and preserve families, encourage personal responsibility and foster independence. Through the Guardian Management System, the Care Provider Management Branch (CPMB) serves, aids, and protects the most vulnerable persons associated to our agencies and registries by processing background checks that meet all State and Federal mandates in an equitable manner. CPMB is seeking a motivated individual with excellent written and oral communication skills and the ability to adapt, evaluate, and be part of a changing organizational structure. CDSS Guiding Principles Diversity. Equity. Inclusion. Accessibility. Belonging.

We ensure opportunities for everyone to participate in a meaningful way in fulfilling the mission and vision of CDSS. Community Engagement We prioritize the lived experiences of community members as a driving force behind the creation, implementation, desired impact, or change of programs and services. Empowerment We engage, operate, and advocate from the understanding that each community and person has desires and capabilities to lead in their own life. Quality Services We provide services that align intent and impact by ensuring that they are accessible, community driven, interconnected, and continuously improved. Data Defined Outcomes We equitably collect and analyze data, take data-driven action, and measure outcomes relevant to those we serve, ensuring transparency and accountability. Special Requirements Please Note: A Statement of Qualifications or Supplemental Questionnaire must be submitted along with your application to be considered for this position. Applications submitted without an SOQ may be disqualified for this position. Do not include any confidential information on any documents (i.e., application, resume, or transcripts) you submit for this job vacancy. Confidential information that should be excluded or removed from these documents include but is not limited to: Social Security Number (SSN), birthday and/or age, photos, student/other ID number, driver’s license number (unless required), basis of eligibility, exam results, LEAP status, and marital status. Confidential information submitted via a CalCareer Account (electronic application) is automatically redacted upon submission. The Statement of Qualifications (SOQ) serves as documentation of each candidate's ability to present information clearly and concisely in writing. Resumes and/or cover letters do not take the place of the SOQ. Application packets without an SOQ, or with an SOQ that does not follow the required format, will be regarded as incomplete and will not be reviewed for further consideration in the hiring process. The SOQ cannot be more than two pages total, using Arial, 12-point font size. Please answer the following prompts:

1. Describe a specific case, assignment, or work situation you personally handled that required you to analyze information, identify an issue, and determine an appropriate course of action. What made the situation challenging? Describe the steps you personally took, how you reached your decision, and the outcome.
2. Describe a specific time when you identified an error, discrepancy, missing information, or other issue that had not been identified by someone else. Explain what you noticed, how you verified the issue, what steps you personally took to address it, and the outcome. This position is designated under the Conflict of Interest Code. This position is subject to fingerprinting clearance by the Department of Justice. You are required to complete employment history on the application form (STD 678). You may be disqualified from the hiring and selection process if the employment history is not complete. Resumes will not take the place of employment history. If you are meeting minimum qualifications with education, you must include your unofficial transcripts for verification. If selected, you may be required to provide official transcripts at the time of hire. Candidates who reside outside of the State of California may be admitted to the job interview, but they must provide proof of residence in California prior to being eligible for appointment. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Ability to appropriately apply current laws, rules, policies, and procedures.
• Ability to interact in a team environment in a professional manner with integrity and respect.
• Ability to balance multiple tasks while continually meeting deadlines.
• Ability to learn quickly and adapt to changing priorities.
• Ability to communicate effectively and professionally with all levels of staff.
• Excellent attendance and dependability.
• Ability to collaborate with internal and external engaged partners.
• Experience with Microsoft Word, Excel, and Database Systems.
• Knowledge of CCLD laws and regulations.

Benefits

There are many benefits to joining our team! The State of California has a generous benefits package that includes medical coverage, CalPERS pension upon retirement, two weeks paid vacation per year, two weeks paid sick leave per year, two paid Professional Development Days, one paid Personal Holiday, pre-tax parking fee program.

TRANSPORTATION REIMBURSEMENT

• Public transit (mass transit) passes.
• 100 percent discount on public transit passes sold by state agencies, up to the monthly exclusion amount provided by the Internal Revenue Service (IRS).
• 100 percent reimbursement on public transit passes purchased by state employees, up to the monthly exclusion amount provided by the IRS.
• Vanpool drivers and riders
• 100 percent reimbursement on the monthly fee, up to the monthly exclusion amount provided by the IRS. Click here to view all the attractive benefits available to state employees! Benefit information can be found on the CalHR website and the CalPERS website. Personal Leave Program (PLP) 2025 Personal Leave Program (PLP) 2025 - Salaries do not reflect reductions from the Personal Leave Program, please see the applicable Memorandum of Understanding (MOU) for additional information on the length and percentage of reductions. Examination Information Those interested in obtaining employment with any state agency must apply and compete through the state hiring and recruitment process. To apply for the examination for this position, click on the link below to search for the examination and follow the “How to Apply” instructions in the examination announcement: CalCareers Exam/Assessment Search Successful examination applicants are placed on an eligibility list. If you already have list eligibility for this classification, you do not need to retake the examination. Applicants should refer to their examination results or check their CalCareer account for specific list eligibility expiration dates and to re-take the examination when necessary. For questions regarding the examination process, please contact the Examination Unit at: Examinations@dss.ca.gov.