Application Platform Administrator

Job Description and Duties Under direction of the Information Technology Manager I, the Information Technology Specialist I (ITS I) provides high-level support for the Department of Developmental Services’ (Department) ServiceNow application platform utilizing their expert knowledge of data processing concepts, practices, methods and principles. This involves working directly with technical groups, process owners and management on the analysis, design, testing, implementation and ongoing maintenance of the ServiceNow system and other web-based solutions in support of Department processes, functions and procedures as needed. The ITS I will also participate in the planning and implementation of policies and procedures to ensure system provisioning and maintenance is consistent with industry best practices, security requirements and Department goals. Effective July 1, 2025, State employees are subject to a salary reduction of three percent in exchange for five hours per month of the Personal Leave. Please let us know how you heard about our position by taking this brief survey: https://www.research.net/r/ddsadmin You will find additional information about the job in the Duty Statement. Working Conditions Open-spaced partitioned cubicles. May require 24/7 on call support responsibility as well as weekend support. Under Government Code 14200, this position is a hybrid, in-office/telework position, and may be subject to change. Incumbent can be required to report to the office, or any designated location at any time. Telework agreements can be modified and/or cancelled at any time. All commute expenses to the reporting location will be the responsibility of the selected candidate. Pursuant to California Government Code requirements, candidates must be residents of the State of California at the time of appointment. This position requires lawful authorization to work in the United States. The Department does not sponsor employment visas for this position. Minimum Requirements You will find the Minimum Requirements in the Class Specification.

• INFORMATION TECHNOLOGY SPECIALIST I Additional Documents
• Job Application Package Checklist
• Duty Statement Department Information The California Department of Developmental Services (Department) is the agency through which the State of California provides services and supports to individuals with developmental disabilities. These disabilities include intellectual disability, cerebral palsy, epilepsy, autism and related conditions. Services are provided through state-operated developmental centers and community facilities, and contracts with 21 nonprofit regional centers. The regional centers serve as a local resource to help find and access the services and supports available to individuals with developmental disabilities and their families. The Department is located in a modern, sustainable and innovative office building at 1215 “O” Street, Sacramento, California. Some amenities of the building include:
• First floor retail space (separate access from 12th Street)
• Café with multiple vendors
• Outdoor seating for meal breaks
• Employee fitness center which includes a yoga studio, cardio equipment and weights
• Plaza area with kitchenette on each floor
• Lactation rooms

Department Website:

http://www.dds.ca.gov Special Requirements If you are using list eligibility from an on-line exam to qualify for this position, you MUST include with your application any documentation (i.e., copy of transcript, degree, license, etc.) to verify meeting the MQ’s or you may not be considered for the position. The MQs will be verified prior to interview and/or appointment. If it is determined that an applicant does not meet the MQs of the classification, the applicant may not be considered and withheld from the eligible list. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: Knowledge of: Office 365, Microsoft Apps for Enterprise (formerly ProPlus), Azure, ServiceNow or other Ticketing Systems, Microsoft Exchange 2013 and above, Microsoft Server 2016 and above, Active Directory, Group Policy, Anti-Virus Software, Enterprise Backup Solutions, Patch Management, Mobile Device Management, Change Management, Incident Management, Service Request Management, and Asset Management. Ability to: Be a team leader, provide excellent oral and written communication, manage project schedules, work independently with minimal assistance, stay current with the latest developments in software, develop technical documentation, adapt and manage multiple tasks and priorities, develop effective solutions, and communicate with users, team members and management effectively.

Benefits

As a state employee working for the Department of Developmental Services, you and your family will have access to excellent medical, dental and vision insurance benefits in addition to retirement benefits. Benefit eligibility may be based on job classification, bargaining unit, time base and length of appointment. Additional benefits may also be outlined for specific bargaining units in employee collective bargaining contracts. For more information, please visit the links below: State Employees - CalHR Benefits Website CalPERS Health Benefit Summary 2026 Benefit information can be found on the CalHR website and the CalPERS website. Additional Information Electronic application submission is highly encouraged. Multiple positions may be filled from this recruitment. This recruitment may be utilized to fill future vacancies that may occur during the life of the certification list. Possession of Minimum Qualifications will be verified prior to interview and/or appointment. If you are meeting Minimum Qualifications with education, you must include your unofficial transcripts/diploma for verification. Official transcripts may be required upon appointment. If it is determined an applicant does not meet the Minimum Qualifications, the candidate may be withheld from the eligibility list, rendering them inactive and ineligible to be hired for the position. Candidates who have been withheld may file an appeal with the California Department of Human Resources. All appointments are subject to State Restriction of Appointment (SROA), Departmental Restriction of Appointment (DROA), Re-employment List procedures, pre-employment physical and fingerprint clearances. Further information on the definition of the above may be found on the California Department of Human Resources' website at: www.calhr.ca.gov. If you have not taken the Information Technology Specialist I exam/assessment you may find the exam for this classification at the link below. You must take and pass the exam/assessment to obtain eligibility for hire. Click here to gain list eligibility. Remove Any Confidential Information Do not include any confidential information on any documents you submit for a job vacancy, such as your State application, resume, or educational transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security Number (SSN), birthdate, student identification number, driver’s license number (unless required), basis of eligibility, examination results, LEAP status, marital status, and age. Confidential information on the first page of applications submitted electronically online, such as Easy ID number, SSN, examination related information, and driver’s license number will automatically be redacted upon submission.