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Added 1 min ago
FE
EBA Strategy & Transformation Principal
Federal Express Corporation
Remote, United States
- $11,766.26 to $20,872.33 USD / month
Support the development of change management plans, implementation plans, and sustainability plans to ensure successful program delivery and adoption.
Added 7 mins ago
Retail Brand Experience Key Holder-HARFORD MALL
Bath & Body Works
Bel Air, MD
…your next chapter, we invest in your growth so you can learn, lead and help create feel good moments every…
Added 7 mins ago
Retail Brand Experience Key Holder-HILLSDALE SHOPPING CENTER
Bath & Body Works
San Mateo, CA
…your next chapter, we invest in your growth so you can learn, lead and help create feel good moments every…
Added 9 mins ago
UO
Open Rank-Research Scientist, Senior Research Scientist
University of Colorado Denver
Aurora, CO
- $90,000 USD / year
The incumbent will be a full-time member of the Cape-Colorado-Combat (C3) Global Trauma Network Lab and will support research related to trauma and emergency medicine, primarily in South…
Added 9 mins ago
UO
Research Services Program Manager
University of Colorado Denver
Aurora, CO
- $31,533 USD / year
…self-driven individual for a full time Clinical Science Research Program Manager position to assist faculty and residents with clinical trials research, developing a clinical research…
Added 9 mins ago
UO
Adjoint Senior Instructor - Adjoint Assistant Professor (Open Rank)
University of Colorado Denver
Aurora, CO
- $98,000 to $112,000 USD / year
…mission and philosophy of the Doctor of Physical Therapy (DPT) program in the School of Medicine at the University of Colorado, as well as accreditation standards as set forth by the…
Added 9 mins ago
UO
Laboratory Research Professional, Open Rank (Intermediate-Principal)
University of Colorado Denver
Aurora, CO
- $31,533 USD / year
The Burger laboratory in the Colorado Program for Musculoskeletal Research, within the Department of Orthopedics, is seeking to fill the position of a Research Lead for research relating to…
Added 9 mins ago
UO
OCRST Finance Manager
University of Colorado Denver
Aurora, CO
- $70,814 to $90,076 USD / year
The Oncology Clinical Research Support Team (OCRST) Finance Manager is responsible for providing financial oversight and coordination of the investigator-initiated trials (IITs) program…
Added 9 mins ago
AM
2027 Spring Process Engineer Co-op - Doctorate (Gloucester, MA)
Applied Materials
Gloucester, MA · Gloucester
- $47 to $50 USD / hour
…of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more…
Added 15 mins ago
Lead Medical Writer
Fishawack Health
New York, NY
Lead the medical writing team for accounts that require multiple writers to meet the content demands of customized medical communications initiatives, and/or lead multiple accounts.
Added 15 mins ago
Lead Medical Writer
Fishawack Health
Philadelphia, PA
Lead the medical writing team for accounts that require multiple writers to meet the content demands of customized medical communications initiatives, and/or lead multiple accounts.
Added 15 mins ago
Apprentice Plumber - Residential
Boston Budget Plumbing Heating and Cooling
Quincy, MA
…fundamentals and are ready for greater responsibility. Our goal is to support your progression towards Massachusetts journeyman…
Added 15 mins ago
Plumbing Field Supervisor - Residential
Boston Budget Plumbing Heating and Cooling
Quincy, MA
In addition to running a successful truck, you'll provide phone support to technicians, assist with complex diagnostics, support apprentice development, and periodically lead larger…
Added 18 mins ago
Cybersecurity – Senior Information System Security Manager (ISSM) **Sign on Bonus Potential**
The Boeing Company
Berkeley, MO
…Information Assurance (IA) background to be a technical leader and support Enterprise activities and Boeing customers throughout multiple classified computing domains. The ISSM is…
Added 18 mins ago
General Manager - Optical
America's Best
Creve Coeur, MO
As a General Manager, you’ll lead a talented team, drive results, and create an amazing experience for both patients and associates every single day.
Added 18 mins ago
Senior Product Support Integrator
The Boeing Company
Hazelwood, MO
This role is responsible for leadership and oversight for platform-level product support integration efforts across the full lifecycle of the program. This role will drive coordination,…
Added 18 mins ago
Care Partner
SSM Health
Saint Louis, MO
Added 18 mins ago
Principal Engineer - Performance Testing
Wells Fargo
SAINT LOUIS, MO
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as…
Added 18 mins ago
Continuous Improvement Director
Guarantee Electrical Company
Saint Louis, MO
…continuous improvement across manufacturing facilities and support operations. This role partners with executive leadership, manufacturing operations, VDC, project teams, procurement,…
Added 19 mins ago
SM
Respiratory Therapist PRN Day
Select Medical
Saint Louis, MO
- $43 USD / hour
Start Strong : Extensive Respiratory Therapist (RT) orientation program to ensure a smooth transition into our setting
Added 19 mins ago
BH
Assistant Nurse Manager Trauma Surgery
BJC HealthCare
Saint Louis, MO
- $84,240 to $128,419.2 USD / year
May support the review of staff hours worked vs scheduled hours and determine appropriate disposition if variation exists. Perform and approve daily payroll updates. Reconcile time cards,…
Added 19 mins ago
Diesel Technician C
Republic Services
Jefferson City, MO
POSITION SUMMARY: With direct supervision from a Lead Technician, Maintenance Supervisor or Maintenance Manager, a Maintenance Technician C performs preventive maintenance on diesel and…
Added 19 mins ago
Business Analyst II – Operational Systems Testing
Centene Corporation
Jefferson City, MO
Support business initiatives through data analysis, identification of implementation barriers and user acceptance testing of new systems
Added 19 mins ago
Buyer
Baker Hughes
Liberty, MO
Are you passionate about supplier qualification, evaluation, and continuous improvement activities within the Supplier Development Program?
Added 19 mins ago
Senior Manager, Internal and External Reporting
Eliassen Group
Jefferson City, MO
The Senior Manager will have significant exposure to senior finance leadership and external auditors and will lead a team of accounting and reporting professionals. The ideal candidate…

Denver Health

Coordinator Team Lead, Call Center

Denver, CO, United States

$23 to $33 USD / hour

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Job details

Pay: $23 to $33 USD / hour
Experience: 1-3 years medical call center experience Required
Posting language: English
Posted: Nov 5, 2026

Original job description

We are recruiting for a mission-driven Coordinator Team Lead, Call Center to join our team! We're with you for life's journey. At Denver Health, purpose isn't just something we believe in-it's something we live every day, for life's journey. Our Values Respect | Belonging | Accountability | Transparency Department Appointment Center Job Summary

Under general supervision, oversees the daily activities of a team of agents who place and receive telephone calls in a healthcare setting and serves as a Liaison between Clinics and Call Center. Responsible for assisting Call Center Leadership in training and monitoring of Call Center procedures and processes including meeting operational standards, supporting agents in achieving/maintaining service levels, improving the teams overall quality service, preparing reports, keeping equipment operating, and maintaining professional and technical knowledge. Possess excellent customer service and communication skills, cross-trained in all aspects of Call Center responsibilities and provides leadership support to Management team and Agents.

Essential Functions

:

Provides ongoing monitoring of Agent activities to ensure team members meet operational standards, maintain service levels, improve quality, and accomplish organizational goals; prepares reports as directed by Management to demonstrate agent performance and makes recommendations for improvement. (10%)
Trains Agents in Call Center procedures, processes and computer applications; participates in development of agent training materials. (10%)
Responds to internal and external customer requests in a courteous, respectful and helpful manner utilizing interpretation services to facilitate customer communications; performs information lookups using all sources of data to provide rapid, accurate resolution. (10%)
Ensures agent equipment is operating and facilitates requests to repair, restore or enhance as appropriate. (10%)
Meets with the Quality Assurance team to review Agent performance and conducts quality assurance auditing as needed. (10%)
Participates in agent interviews and agent roundings. (10%)
Perform front line agent functions including taking calls, making outbound calls, emergency procedures, page/page park, and other agent duties to ensure process knowledge is up to date. (10%)
Understands standardized scheduling, rescheduling, and cancellation guidelines. Schedules to appropriate provider according to patient request, provider direction, and availability. (10%)
Verifies and updates demographic, financial, guarantor, insurance and patient information for new and existing patients within the practice management/electronic health record and various Denver Health computer applications. (10%)
Maintains continuity of work operations by documenting and communicating actions, completes activity reports and communications upon request for various Departmental functions and initiatives; keeps equipment operational by following established procedures and reporting malfunctions. (10%)

Education

:

No High School Diploma and/or No GED

Work Experience

:

1-3 years medical call center experience Required

Licenses

:

Knowledge, Skills and Abilities

:

Familiar with a variety of healthcare concepts, practices, and procedures.
Ability to prioritize and perform a multitude of duties with great attention to detail and a high level of accuracy in a fast paced environment relying on extensive experience and judgment to plan and accomplish goals.
Knowledge of Commercial Insurance referral and authorization process is preferred.
Knowledge of medical terminology and benefits.
Excellent customer focus/service, people skills, listening, verbal and written communication, problem solving and multitasking skills.
Relationship building, instructing, teaching, process/change execution, flexibility, and reporting
Able to type 40wpm and possess intermediate knowledge of PC applications (NT, Windows), healthcare applications and phone systems.
CPT and ICD-10 coding skills preferred

Shift Work Type Regular Salary $23.98 - $33.57 / hr

Benefits

At Denver Health, we take care of the people who take care of our community. Our benefits are built to support your life, your family, and your future - with generous paid time off, fully paid parental leave, exceptional retirement contributions, comprehensive health coverage, and nationally recognized well-being programs. We invest in your growth through tuition assistance, career advancement pathways, and professional development - while also offering meaningful financial advantages through loan forgiveness eligibility and employer contributions. When you join Denver Health, you're joining a mission-driven organization that invests in you.

Here is a small list of our benefit programs:

Paid time off starting at 28 days per year, inclusive of vacation, personal/sick, and 7 Holidays
100% paid parental leave up to 6 weeks
Immediate eligibility for retirement plans with employer contribution up to 9.5%
Generous medical, dental, vision plans in addition to employer paid disability and life insurance.
Comprehensive well-being programs including on-site employee fitness center located on Denver Health main campus and nationally recognized RESTORE Center
Free RTD EcoPass (public transportation)
Childcare discount programs & exclusive perks on large brands, travel, and more
Tuition reimbursement & assistance
Education, coaching, and professional development opportunities through the Workforce Development Center (WFDC) that support internal career growth and advancement pathways
Professional clinical advancement program & shared governance
Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program
National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer

About Denver Health

Denver Health is an integrated, high-quality academic healthcare system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver's 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, the Public Health Institute at Denver Health, Denver Health Medical Plan and Denver Health Foundation.

As Colorado's primary, and essential, safety-net healthcare system, Denver Health is a mission-driven organization that has provided millions in uncompensated care for the uninsured each year. Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.

Denver Health is an equal opportunity employer (EOE). We value the unique ideas, talents and contributions reflective of the needs of our community. All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made. Applicants will be considered until the position is filled.

"Denver Health is committed to provide equal treatment and equal employment opportunities to all applicants and employees. Denver Health is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class." Apply at: https://ipc.us/t/70B641EDE6864EAD.

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More about this job

Skills

Leadership
Customer service
Communication skills
Quality assurance
Auditing
Scheduling
Reporting
Attention to detail
Medical terminology
Problem solving
Multitasking
Relationship building
Teaching
Microsoft Windows
CPT

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