Jobs in the United States

25+ jobs

Save this search

Added just now
Multi-Site EHS Lead
Amazon.com Services LLC
Lakeville, MN
…This role offers an exciting opportunity to directly impact associate wellbeing while driving operational…
Added 1 min ago
Financial Clearance Supervisor
Solaris Health Holdings LLC
Annapolis, MD
…the first line of support for operational questions, issue resolution, and performance coaching. This role does not include oversight of in-office dispensing authorization, external…
Added 3 mins ago
Operations Leader - Cyber/Test
Nexus Controls LLC
United States
…balance production and technical requirements, leading structured problem-solving, and driving a culture of operational discipline, Lean improvement, and 5S within a fast-paced, high-tech…
Added 4 mins ago
Shipping and Receiving Clerk
WI HVAC LLC
Kieler, WI
Follow up on open claims through resolution; track credit memos, replacements, and return authorizations (RMAs)
Added 4 mins ago
SUPPORT ASSOCIATE - HEALTH INFORMATION TECHNOLOGY
Covenant HealthCare
SAGINAW, MI
Practices effective problem identification and resolution skills as a method of sound decision making.
Added 5 mins ago
BC
Swing Freight Department Manager
Bi-Mart Corporation
Winston, OR
- $19.3 to $20.95 USD / hour
Are you detail-oriented and do you like problem solving? Are you eager to help others around you? Are you looking for a company you can grow with? If you answered yes to these questions, we…
Added 6 mins ago
DB
Deposit Operations Associate - Hybrid
Default Brand
Purchase, NY
- $21 to $25 USD / hour
The Deposit Operations Associate supports day-to-day deposit and payment operations including Real Time Payments (RTP), ACH and wire transfers, exception processing, dispute management,…
Added 7 mins ago
Deposit Operations Associate II
EastRise Federal Credit Union
South Burlington, VT
…manner with minimal errors or exceptions. The Deposit Operations Associate II is responsible for providing telephone, teams, and email support to external and internal members, fielding…
Added 7 mins ago
Benefits Leave Manager
Fujifilm
United States
…partners, and serving as the point of escalation for timely resolution. The manager will act as the primary liaison between LOA team members, and third-party vendors to ensure consistent,…
Added 8 mins ago
Senior IT Digital Support Specialist
NEW YORK POWER AUTHORITY
White Plains, NY
…incident management best practices to ensure timely incident…
Added 11 mins ago
Senior Data Solutions Analyst
Highmark Health
Annapolis, MD
…delivery. Also responsible for identification, documentation, and resolution of risks, defects and issues. Analyzes market trends for competitive insight to correlate into business value…
Added 12 mins ago
EG
Accounts Payable Associate
EMCOR Group
Baltimore, MD
- $50,000 to $58,000 USD / year
The Accounts Payable Associate be responsible for processing invoices and maintaining accounting records. The ideal candidate must compute, classify, and record numerical data to keep…
Added 13 mins ago
CI
Systems Engineering Senior Associate, CSIRT
Computable Insights LLC
VA
- $117,200 to $176,700 USD / year
…high-transparency operations security issues to drive toward a resolution while meeting required service-level agreements, escalating as appropriate, and providing regular updates to senior…
Added 15 mins ago
UH
Coordinator Surgical/Financial Services | Urology - Medical Plaza | Full-Time | Days
UF Health
Gainesville, FL
- Full-time
…This role requires proactive communication, collaboration, and problem-solving to address barriers that may affect patient readiness for…
Added 15 mins ago
UH
Financial Counselor - ACU | Specialties - Ocala Heath Brook | Ocala | Full-Time | Days
UF Health
Ocala, FL
- Full-time
…detail; and financial counseling of patients. Accountable for resolution of front-end edits, rejections, and information requests to achieve practice goals. This position interacts directly…
Added 17 mins ago
PF
Front Desk Associate
Planet Fitness
West Hartford, CT
- $16.94 to $17.44 USD / hour
Solid work ethic with strong decision-making, problem resolution skills
Added 17 mins ago
PF
Front Desk Associate
Planet Fitness
Rochester, NY
- $16 USD / hour
Solid work ethic with strong decision-making, problem resolution skills
Added 17 mins ago
Associate, Trade Control, US Delta1
CIBC World Markets Corp
NY
…products, ETFs, and related financing or swap activity. The Associate will help ensure daily trade support activities are completed accurately, on time, and in accordance with established…
Added 18 mins ago
Microkitchen Manager
Compass Group
SAN FRANCISCO, CA
Act as a trusted resource for employee concerns and basic HR-related matters, partnering with Human Resources and leadership teams to ensure timely resolution and appropriate follow-up.
Added 19 mins ago
Operations Leader - Cyber/Test
Nexus Controls LLC
United States
…balance production and technical requirements, leading structured problem-solving, and driving a culture of operational discipline, Lean improvement, and 5S within a fast-paced, high-tech…
Added 19 mins ago
Client Associate
Wells Fargo Clearing Services, LLC
WAYZATA, MN
Partner with internal teams to fulfill client needs and ensure timely resolution of requests
Added 20 mins ago
Field Service Technician II
Rees Scientific Corporati
Atlanta, GA
Maintain a well-organized inventory of parts and supplies required for on-site service, ensuring availability for prompt resolution of issues.
Added 20 mins ago
Field Service Technician II
Rees Scientific Corporati
Durham, NC
Maintain a well-organized inventory of parts and supplies required for on-site service, ensuring availability for prompt resolution of issues.
Added 20 mins ago
Field Service Technician II
Rees Scientific Corporati
Remote, United States
Maintain a well-organized inventory of parts and supplies required for on-site service, ensuring availability for prompt resolution of issues.
Added 20 mins ago
Field Service Technician - Pool & Spa
(USA) Ecolab Inc.
FL
…through reliable service, installations, maintenance, and issue resolution. You will support customers across Institutional business segments, help ensure Ecolab Brand Standards are met,…

Demco Mfg

Help Desk

Boyden, IA, United States

Apply About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Oct 30, 2026

Original job description

Description

Position Summary The Help Desk position serves as the primary point of contact for day-to-day IT support at Demco. This role is responsible for providing timely, professional support to employees, resolving common hardware, software, access, printing, and connectivity issues, and ensuring support requests are properly documented and managed. The Help Desk position owns the first level of troubleshooting and resolution while recognizing when issues require escalation to other IT team members.

Key Responsibilities

End-User Support · Serve as the primary contact for employee IT support requests. · Troubleshoot workstation, laptop, monitor, docking station, printer, scanner, phone, and peripheral issues. · Support Microsoft 365 applications and other commonly used business applications. · Troubleshoot basic network, wireless, VPN, and connectivity issues. · Assist employees with password, MFA, account, and access issues. · Provide support to employees at all Demco locations. Ticket Management · Monitor and manage the IT help desk ticket queue. · Accurately document issues, troubleshooting performed, and final resolutions. · Prioritize requests based on business impact and urgency. · Communicate status and expected next steps to users. · Escalate issues appropriately when additional technical expertise is required. · Identify recurring support issues and bring them to the IT team for permanent resolution. User & Device Administration · Assist with employee onboarding, transfers, and offboarding. · Configure and deploy computers, monitors, phones, printers, and other technology. · Install approved applications and maintain standard workstation configurations. · Maintain accurate computer, peripheral, and equipment inventory. · Assist with user accounts, groups, permissions, and Microsoft 365 administration within established procedures. Security · Follow established cybersecurity policies and procedures. · Assist employees with MFA and other security technologies. · Recognize and escalate suspicious emails, malware, account activity, or other potential security events. · Help educate employees on safe and appropriate use of company technology. Documentation & Knowledge Management · Create and maintain documentation for common support issues and procedures. · Develop repeatable processes for common Help Desk activities. · Maintain accurate records of equipment assignments and system changes. · Share recurring issues and solutions with the IT team. Team & Project Support · Assist the System Admin Specialist and System Administrator with projects and deployments. · Participate in workstation replacements, software deployments, equipment upgrades, and other IT initiatives. · Develop technical skills through cross-training with other members of the IT team.

Requirements

Working knowledge of Windows 10/11, Microsoft 365 applications, common workstation hardware, printers, scanners, phones, and peripheral devices.
Basic understanding of Active Directory, user accounts, groups, permissions, password resets, MFA, and Microsoft 365 account administration.
Basic knowledge of TCP/IP networking, wired and wireless connectivity, VPNs, and common network troubleshooting concepts.
Experience using or ability to learn ticketing/IT service-management systems, remote-support tools, endpoint tools, and equipment inventory processes.
Strong troubleshooting and problem-solving skills with the ability to follow documented procedures and recognize when escalation is appropriate.
Strong customer-service, written communication, verbal communication, prioritization, and organizational skills.
Ability to work with employees at different technical skill levels and explain solutions in clear, practical terms.
Ability and willingness to learn new technologies and develop additional system, network, security, and business-application skills.

Preferred Experience

Experience supporting users in a manufacturing, multi-site, or Microsoft 365 environment.
Experience with endpoint deployment, device inventory, onboarding/offboarding, and user-account administration.
1+ years of IT support, help desk, desktop support, or comparable customer-facing technical experience preferred; equivalent technical training or demonstrated experience will be considered.
Associate's degree, technical diploma, or coursework in Information Technology, Computer Science, Networking, or a related field preferred; an equivalent combination of education, certifications, and relevant experience will be considered.

Benefits

Benefits Day 1:

12 Paid Holidays
Birthday Paid Off
PTO Accrual

Benefits 1st of the Month After 30 Days:

Health Insurance
Dental Insurance
Vision Insurance
Life and Short Term Disability Insurance
Accident and Critical Illness Plans

Benefits 1st of the Month After 60 Days:

401k Retirement Plan
Safety Shoes/Glasses Allowance

Benefits 1st of the Month After 6 Months:

Short Term Disability
Paid Parental Leave

Interested candidates can apply through Indeed or via our website at: www.demco-products.com. Demco is an Equal Opportunity Employer. Pre-employment drug screening required.

Apply About employer

More about this job

Skills

Technical support
Troubleshooting
Troubleshoot
Microsoft 365
VPN
Onboarding
Cybersecurity
Documentation
Microsoft Windows
Microsoft Active Directory
IT service management
Problem solving
Customer service
Communication skills
Prioritization
Organizational skills
Computer technology
Computer science

Report this job