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Demant

Patient Care Coordinator

Midland, MI, United States

$16 to $20 USD / hour

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Job details

Pay: $16 to $20 USD / hour
Experience: Minimum of 1-2 years of experience in a customer service, administrative, or healthcare-related role.
Posting language: English
Posted: Nov 5, 2026

Original job description

Overview

Who is HearingLife:

HearingLife is a national hearing care company and global leader in hearing healthcare built on a heritage of care, health and innovation since 1904. HearingLife operates more than 600 hearing care centers across 42 states. We help patients every day through personalized care and hearing aid devices. We follow a scientific, results-oriented approach to hearing healthcare that is provided by highly skilled and caring professionals. Our vision is to help more people hear better through life-changing hearing health delivered by the best personalized care.

Pay: $16-20/hr plus Monthly Bonus Opportunity Location: Midland, MI This is a full time in person office position. We are looking for our next patient care coordinator! Are you excited and open minded and ready to make an impact?

Benefits:

PTO & Paid Holidays
Work-Life balance is VERY important to us!
Medical, dental, vision, and HSA
401K+ Match
Maternity Leave
Short Term and Long-Term Disability coverage
Free Life Insurance
Pet Insurance
Steeply discounted Hearing Aids and Products for you and your family members.
Daycare Flex Savings Plan
Growth and development opportunities

Responsibilities

You will act as the face of our retail clinics located around the country and in local communities. The Patient Care Coordinator (PCC) strives to ensure a positive patient experience and to help more people hear better. You do this by supporting the clinic to achieve revenue goals by attracting new patients, managing the administrative and operational functions and coordinating patient interactions and needs.

Daily Tasks:

Welcome all patients and maintain high level of customer service
Inbound and outbound phone calls, 50-75 per day
Schedule & confirm all patient appointments
PPI Intake and processing
Collect and verify medical insurance information for patients
Ordering and receiving office supplies
Payment processing
Hearing Aid supplies inventory management
Maintain office cleanliness
Uphold and maintain all HIPPA standards

Growth Opportunities at HearingLife for Patients Care Coordinators! Comprehensive Onboarding: At HearingLife, we're committed to empowering our Team Members to excel in their roles from day one. We believe in providing a comprehensive onboarding program designed to equip individuals with the knowledge and skills necessary for success. Hearing Instrument Specialist Apprentice Program: Learn how to be a Hearing Aid Specialist by completing clinical hours alongside a trained professional. Once completed be the provider in your own office, seeing patients and enhancing lives with hearing aid. Ask a manger about this program!

Qualifications

Education and Experience

High school diploma or GED required; Associate degree preferred.
Minimum of 1-2 years of experience in a customer service, administrative, or healthcare-related role.

•

Skills and Abilities

Strong interpersonal and communication skills (verbal and written).
Exceptional organizational skills with attention to detail.
Ability to multitask and manage time effectively in a fast-paced environment.
Comfortable using technology, including scheduling software and electronic medical records (EMR) systems.

We are an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, sex, national origin, disability, or protected veteran status.

#HearingLife_US

Daily Tasks:

Welcome all patients and maintain high level of customer service
Inbound and outbound phone calls, 50-75 per day
Schedule & confirm all patient appointments
PPI Intake and processing
Collect and verify medical insurance information for patients
Ordering and receiving office supplies
Payment processing
Hearing Aid supplies inventory management
Maintain office cleanliness
Uphold and maintain all HIPPA standards

Education and Experience

High school diploma or GED required; Associate degree preferred.
Minimum of 1-2 years of experience in a customer service, administrative, or healthcare-related role.

•

Skills and Abilities

Strong interpersonal and communication skills (verbal and written).
Exceptional organizational skills with attention to detail.
Ability to multitask and manage time effectively in a fast-paced environment.
Comfortable using technology, including scheduling software and electronic medical records (EMR) systems.

#HearingLife_US

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More about this job

Skills

Patient care
Customer service
Communication skills
Organizational skills
Attention to detail
Multitask
Manage time
Scheduling
Electronic health records
EMR
Hearing aids
Inventory management

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