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Demant

Infrastructure Operations Specialist

United States

Apply on careers.us.demant.com About employer

Applications open in a new tab.

Job details

Experience: To succeed in this position, you should have at least 5 years of experience in an IT infrastructure environment.
Posting language: English
Posted: Nov 11, 2026

Original job description

Overview

This position is located ONSITE in Mexico City, Mexico. It is not a remote position.

We are looking for an experienced Infrastructure Operations Specialist to join our Global IT Infrastructure & Operations organization. The role is part of a Datacenter Operations team of 10 specialists, working in a department of 100+ colleagues across global locations. The main goal is to support and evolve datacenter platforms, ensuring high availability, operational excellence and continuous improvement.

Responsibilities

Provide 2nd line support for Demant companies worldwide, including incident troubleshooting, root-cause analysis, and optimization
Fulfill service requests, ensuring proper prioritization based on impact and urgency, escalating issues where necessary
Collaborate with colleagues across global locations to follow up on incidents and ensure stable operation
Participate in infrastructure projects, platform upgrades, lifecycle management, and improvement initiatives

Qualifications

To succeed in this position, you should have at least 5 years of experience in an IT infrastructure environment. You may currently work as a specialist or consultant and bring hands-on experience with datacenter technologies and operational processes.

We expect experience in the following areas:

VMware vSphere administration (ESXi, vCenter)
Backup solutions, preferably Commvault Backup & Recovery
Physical datacenter facilities and server hardware, preferably HPE
Citrix Virtual Apps & Desktops, or comparable application & desktop virtualization tech
Privileged Access Management (PAM)
Microsoft Server platforms (2019, 2022 and 2025) and related core infrastructure services
ITIL processes and operational best practices

Personal characteristics:

Communicates effectively in English
Self-motivated, diligent, proactive. You are always looking for more and have the will to make a difference
Works independently, manages own priorities, and makes confident decisions within their domain
Comfortable interacting with business stakeholders
Analytical mindset with strong troubleshooting and problem‑solving skills
A true team player who collaborates openly and shares success
Strong interpersonal skills, asks good questions and listen to what others are saying

The Company is an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

Provide 2nd line support for Demant companies worldwide, including incident troubleshooting, root-cause analysis, and optimization
Fulfill service requests, ensuring proper prioritization based on impact and urgency, escalating issues where necessary
Collaborate with colleagues across global locations to follow up on incidents and ensure stable operation
Participate in infrastructure projects, platform upgrades, lifecycle management, and improvement initiatives

We expect experience in the following areas:

VMware vSphere administration (ESXi, vCenter)
Backup solutions, preferably Commvault Backup & Recovery
Physical datacenter facilities and server hardware, preferably HPE
Citrix Virtual Apps & Desktops, or comparable application & desktop virtualization tech
Privileged Access Management (PAM)
Microsoft Server platforms (2019, 2022 and 2025) and related core infrastructure services
ITIL processes and operational best practices

Personal characteristics:

Communicates effectively in English
Self-motivated, diligent, proactive. You are always looking for more and have the will to make a difference
Works independently, manages own priorities, and makes confident decisions within their domain
Comfortable interacting with business stakeholders
Analytical mindset with strong troubleshooting and problem‑solving skills
A true team player who collaborates openly and shares success
Strong interpersonal skills, asks good questions and listen to what others are saying

Apply on careers.us.demant.com About employer

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Jobs in the United States