Infrastructure Operations Specialist

Overview

This position is located ONSITE in Mexico City, Mexico. It is not a remote position.

We are looking for an experienced Infrastructure Operations Specialist to join our Global IT Infrastructure & Operations organization. The role is part of a Datacenter Operations team of 10 specialists, working in a department of 100+ colleagues across global locations. The main goal is to support and evolve datacenter platforms, ensuring high availability, operational excellence and continuous improvement.

Responsibilities

• Provide 2nd line support for Demant companies worldwide, including incident troubleshooting, root-cause analysis, and optimization
• Fulfill service requests, ensuring proper prioritization based on impact and urgency, escalating issues where necessary
• Collaborate with colleagues across global locations to follow up on incidents and ensure stable operation
• Participate in infrastructure projects, platform upgrades, lifecycle management, and improvement initiatives

Qualifications

To succeed in this position, you should have at least 5 years of experience in an IT infrastructure environment. You may currently work as a specialist or consultant and bring hands-on experience with datacenter technologies and operational processes.

We expect experience in the following areas:

• VMware vSphere administration (ESXi, vCenter)
• Backup solutions, preferably Commvault Backup & Recovery
• Physical datacenter facilities and server hardware, preferably HPE
• Citrix Virtual Apps & Desktops, or comparable application & desktop virtualization tech
• Privileged Access Management (PAM)
• Microsoft Server platforms (2019, 2022 and 2025) and related core infrastructure services
• ITIL processes and operational best practices

Personal characteristics:

• Communicates effectively in English
• Self-motivated, diligent, proactive. You are always looking for more and have the will to make a difference
• Works independently, manages own priorities, and makes confident decisions within their domain
• Comfortable interacting with business stakeholders
• Analytical mindset with strong troubleshooting and problem‑solving skills
• A true team player who collaborates openly and shares success
• Strong interpersonal skills, asks good questions and listen to what others are saying

The Company is an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

• Provide 2nd line support for Demant companies worldwide, including incident troubleshooting, root-cause analysis, and optimization
• Fulfill service requests, ensuring proper prioritization based on impact and urgency, escalating issues where necessary
• Collaborate with colleagues across global locations to follow up on incidents and ensure stable operation
• Participate in infrastructure projects, platform upgrades, lifecycle management, and improvement initiatives

To succeed in this position, you should have at least 5 years of experience in an IT infrastructure environment. You may currently work as a specialist or consultant and bring hands-on experience with datacenter technologies and operational processes.

We expect experience in the following areas:

• VMware vSphere administration (ESXi, vCenter)
• Backup solutions, preferably Commvault Backup & Recovery
• Physical datacenter facilities and server hardware, preferably HPE
• Citrix Virtual Apps & Desktops, or comparable application & desktop virtualization tech
• Privileged Access Management (PAM)
• Microsoft Server platforms (2019, 2022 and 2025) and related core infrastructure services
• ITIL processes and operational best practices

Personal characteristics:

• Communicates effectively in English
• Self-motivated, diligent, proactive. You are always looking for more and have the will to make a difference
• Works independently, manages own priorities, and makes confident decisions within their domain
• Comfortable interacting with business stakeholders
• Analytical mindset with strong troubleshooting and problem‑solving skills
• A true team player who collaborates openly and shares success
• Strong interpersonal skills, asks good questions and listen to what others are saying

The Company is an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.