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Delta Group

Case Manager- Remote Division

Remote, United States

Apply on deltagroup.bamboohr.com About employer

Applications open in a new tab.

Job details

Experience: At least 1 year of experience in case management, insurance operations, investigations, or related field
Posting language: English
Posted: Nov 12, 2024

Original job description

Our Case Management team consists of high performing professionals who specialize in handling investigative cases from cradle to grave for our clients. They have an abundant amount of knowledge and experience in case handling along with strong internal and external communication skills.

Standard hours for a Case Manager are 9AM to 6PM, EST. Actual hours will vary based on individual time zones, Monday through Friday; however, these hours will fluctuate based on volume, workflow, and individual case circumstances. Flexibility in scheduling and workdays exceeding 9 hours are to be expected and should be planned for accordingly. The “end of day” is dictated by the final disposition of any hard due files, i.e. all hard due files must be in invoicing prior to departure.

Responsibilities:

Case Management & Client Support •Manage (+/- 60) investigative files from assignment to invoice •Handle high profile and complex files as required •Review new files, confirm objectives, and request additional information as needed •Schedule assignments in accordance with client specifications and turnaround times •Provide timely client updates and acknowledgements in a clear and concise manner •Ensure accurate documentation, billing, and case notes in the case management platform

Daily Operations •Proof files for accuracy and completeness •Monitor dashboards, due dates, and hard due files •Respond promptly to internal and external communications •Collaborate with investigators, sales, and other departments •Supplement sales efforts by upselling

Quality & Team Support •Support the field team at setup to ensure optimal views and placement •Review setup reports and communicate issues as needed •Assist teammates and provide coverage when necessary •Participate and lead meetings, training, and process improvement initiatives •Train new team members •Assist the litigation team in gathering information

Reporting & Analysis

Review reports and follow up on pending or delayed files
Run and review performance metrics (e.g., TAT, VT%)
Prepare summaries and reports as requested by leadership
Assist the Director with special projects and analysis

Required Qualifications

At least 1 year of experience in case management, insurance operations, investigations, or related field
Ability to manage multiple cases simultaneously in a fast-paced, deadline-driven environment
Strong written and verbal communication skills
Ability to communicate professionally with clients, investigators, and internal teams
High level of attention to detail and accuracy in documentation, reporting, and billing
Proven time management and organizational skills, including the ability to prioritize shifting workloads
Comfortable working independently in a remote environment while contributing effectively to a team
Ability to handle confidential and sensitive information with discretion and professionalism
Proficiency with case management systems, databases, and standard office software
Flexibility to adjust work hours as needed to meet case demands and client deadlines

Preferred Qualifications

Prior experience in investigations, surveillance operations, insurance claims, or SIU environments
Experience working within a remote surveillance or virtual investigations model
Familiarity with client specifications, SLAs, and turnaround time (TAT) requirements
Demonstrated experience coaching, mentoring, or supporting junior team members
Strong analytical skills with the ability to identify trends, issues, and process improvements
Experience reviewing or grading investigative reports, setup reports, or case documentation
Comfort working in high-volume case environments with competing priorities
Advanced proficiency in case tracking systems, dashboards, and reporting tools
Experience collaborating cross-functionally with sales, investigators, litigation, or operations teams

Skills and Competencies

Proven ability to manage multiple cases in a fast-paced environment
Strong written and verbal communication skills
Detail-oriented with excellent time management
Comfortable working independently and collaboratively
Professional handling of sensitive and confidential information
Adaptable to evolving workflows and client requirements

Benefits and Perks

Medical, Dental and Vision Insurance
Ancillary benefits to include short-term disability, long-term disability, accident, voluntary term and/or whole life insurance, critical illness and more!
PTO and Sick Time
401K after 90 Days

Work Environment/Physical Requirements

Ability to sit for extended periods
Ability to lift up to 10 lbs if applicable
Remote: Home Office
Travel required: ☒ None ☐ Occasional ☐ Regular (____%)

About the Company

Delta Group is a privately held, national investigative firm established in 1983 and headquartered in Buford, Georgia. As pioneers of unmanned surveillance technology, Delta Group’s eRemote® technology is an industry recognized product that continues to evolve and produce game-changing results. With more than 500 direct employees nationwide, our domestic footprint is large enough to matter and small enough to care.

We pride ourselves on developing and retaining professional staff while maintaining diversity within our team. Our executive leadership team brings over 100 years of combined experience leading national carrier fraud divisions, state fraud prosecutorial offices, claims and program management divisions, and investigative operations.

For over 41 years, our investigative resources have helped organizations reduce risk, improve profitability, and increase revenue within the insurance industry. Our expert employees are located throughout the United States, executing investigations for all types of claims including but not limited to, workers’ compensation, liability, auto, property, disability, and corporate investigations, regardless of size. Come join our talented team and our commitment to people, innovation and results.

As we say at Delta Group, we are “Big Enough to Matter, but Small Enough to Care!”. We strive to provide a work culture that maintains our roots as a family-owned business and partner with our employees to get the results our clients need!

Delta Group is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected status under applicable law.

Apply on deltagroup.bamboohr.com About employer

More about this job

Skills

Case management
Workflow
Documentation
Sales
Upselling
Process improvement
Litigation
Leadership
Communication skills
Attention to detail
Reporting
Time management
Organizational skills
Work independently
Office software
Coaching
Analytical skills
Adaptability
Tolerate sitting for long periods
Heavy lifting

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Work requirements

Jobs in the United States