Jobs in the United States

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V
Entry-level Lube Tech/Technician
Valvoline
Middletown, KY
- $16.25 USD / hour
Your road to VIOC doesn’t require previous automotive experience. Through our award-winning training program, we’ll teach you how to:
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Team Manager Production, Night Shift, Ford Energy
Ford Motor Company
Glendale, KY
As the Team Manager – Production, you will lead the execution, optimization, and continuous improvement of high-volume assembly and manufacturing operations within our advanced BESS…
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DA
Material Handler - Inventory
DSV Air & Sea Inc.
Independence, KY
- $24.4 to $26.9 USD / hour
Must have a high school diploma or general education degree (GED)
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TS
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Thai Summit Kentucky Corporation
Bardstown, KY
- $20 USD / hour
Program and fine adjust automation equipment (OJT)
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DC
Safety Intern
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Nicholasville, KY
- $7.25 USD / hour
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CB
Customer Development Manager LC Kentucky
Coca-Cola Bottling Co. Consolidated
Erlanger, KY
- $7.25 USD / hour
This individual must possess a broad understanding of the assigned retailer, the competition, and the marketplace
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AF
Quality Assurance Tech 12 hr days
Amcor Flexibles, LLC
Bowling Green, KY
- $7.25 USD / hour
3.6 In absence of QA Manager or QA Coordinator review First Piece Inspections for conditions, which would lead to poor or inconsistent quality.
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Merrill Advisor Development Program - Financial Advisor: Volunteer State Market
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The Advisor Development Program is designed for individuals excited to make a career transition and follow their passion of becoming a Financial Advisor.
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BH
Foster Care Case Manager
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Bowling Green, KY · BOWLING GREEN, KY
- $7.25 USD / hour
Must have two years of experience with case management or related discipline
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SM
Cook - Full Time
Select Medical
Bowling Green, KY
- Up to $19 USD / hour
- Full-time
Start Strong : Extensive and thorough orientation program to ensure a smooth transition into our setting
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HR Generalist - Bowling Green
Dollar General
Bowling Green, KY
…of contact with remote oversight of the Sr. Human Resources Manager for the…
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S&
Robotics Development Manager (Michigan, Ohio, Kentucky)
Smith & Nephew
Lexington, KY
- $7.25 USD / hour
As the Robotics Development Manager (RDM), you will be responsible for guiding surgeons and recon teams through the CORI robotics clinical sales conversion pathway in ASCs and hospitals…
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Facilities Maintenance Manager - Lexington, KY
Compass Group, North America
LEXINGTON, KY
Facilities Maintenance Manager - UK HealthCare - Day Shift
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Sales Associate
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Grass Valley, CA
…theft and inventory shrinkage. You will report to the Store Manager and will receive direct supervision within a framework of well-defined United Pacific company policies and procedures. In…
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Sales Associate
United Pacific
Commerce City, CO
…theft and inventory shrinkage. You will report to the Store Manager and will receive direct supervision within a framework of well-defined United Pacific company policies and procedures. In…
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Project Manager
The Hertz Corporation
Frankfort, KY
We are seeking a strategic and customer-focused Project Manager to lead delivery of customer-facing products and support transformation initiatives across web, mobile, and platform…
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Senior Data Scientist (Remote)
GovCIO
Frankfort, KY
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Physician Pay Analyst
Intermountain Health
Frankfort, KY
The Physician Payroll Analyst collaborates with the Physician Payroll Manager, physicians, and all levels of leaders throughout the organization to administer physician payroll and provide…
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IS
Learning & Talent Development Project/Program Manager
INSPYR Solutions
Vienna, VA
- $40 to $46 USD / hour
Title: Learning & Talent Development Project/Program Manager
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M&E Sourcing Manager
American Express Global Business Travel
Frankfort, KY
If you love building relationships and sharing your expertise with others, you may be the perfect Sourcing and Meeting Manager for our team. In this role, you’ll guide clients through the…
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VH
Territory Account Manager - Indiana, Kentucky and Cincinnati
ViiV Healthcare
Louisville, KY
- $7.25 USD / hour
We are aware of how much is at stake for those at-risk or affected by HIV and we show up every day 100% committed to the patients. Our work culture is fast-paced, diverse, inclusive,…
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F
Patient Advocate Specialist
Firstsource
Louisville, KY
- $7.25 USD / hour
Must have basic computer skills
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F
Patient Financial Advocate
Firstsource
Louisville, KY
- $7.25 USD / hour
Must have basic computer skills
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HH
House Attendant
Highgate Hotels, LP
Louisville, KY
- $7.25 USD / hour
Complete special projects as assigned by the Housekeeping Manager.
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Retail Supervisor
Columbia Brands USA, LLC.
Cherry Hill, NJ
As a Retail Supervisor, you will be a member of the Store Leadership Team and assists the Store Manager in the effective operation of the store. The supervisor is responsible for providing…

Delta Group

Case Manager- Remote Division

Remote, United States

Apply on deltagroup.bamboohr.com About employer

Applications open in a new tab.

Job details

Experience: At least 1 year of experience in case management, insurance operations, investigations, or related field
Posting language: English
Posted: Nov 12, 2024

Original job description

Our Case Management team consists of high performing professionals who specialize in handling investigative cases from cradle to grave for our clients. They have an abundant amount of knowledge and experience in case handling along with strong internal and external communication skills.

Standard hours for a Case Manager are 9AM to 6PM, EST. Actual hours will vary based on individual time zones, Monday through Friday; however, these hours will fluctuate based on volume, workflow, and individual case circumstances. Flexibility in scheduling and workdays exceeding 9 hours are to be expected and should be planned for accordingly. The “end of day” is dictated by the final disposition of any hard due files, i.e. all hard due files must be in invoicing prior to departure.

Responsibilities:

Case Management & Client Support •Manage (+/- 60) investigative files from assignment to invoice •Handle high profile and complex files as required •Review new files, confirm objectives, and request additional information as needed •Schedule assignments in accordance with client specifications and turnaround times •Provide timely client updates and acknowledgements in a clear and concise manner •Ensure accurate documentation, billing, and case notes in the case management platform

Daily Operations •Proof files for accuracy and completeness •Monitor dashboards, due dates, and hard due files •Respond promptly to internal and external communications •Collaborate with investigators, sales, and other departments •Supplement sales efforts by upselling

Quality & Team Support •Support the field team at setup to ensure optimal views and placement •Review setup reports and communicate issues as needed •Assist teammates and provide coverage when necessary •Participate and lead meetings, training, and process improvement initiatives •Train new team members •Assist the litigation team in gathering information

Reporting & Analysis

Review reports and follow up on pending or delayed files
Run and review performance metrics (e.g., TAT, VT%)
Prepare summaries and reports as requested by leadership
Assist the Director with special projects and analysis

Required Qualifications

At least 1 year of experience in case management, insurance operations, investigations, or related field
Ability to manage multiple cases simultaneously in a fast-paced, deadline-driven environment
Strong written and verbal communication skills
Ability to communicate professionally with clients, investigators, and internal teams
High level of attention to detail and accuracy in documentation, reporting, and billing
Proven time management and organizational skills, including the ability to prioritize shifting workloads
Comfortable working independently in a remote environment while contributing effectively to a team
Ability to handle confidential and sensitive information with discretion and professionalism
Proficiency with case management systems, databases, and standard office software
Flexibility to adjust work hours as needed to meet case demands and client deadlines

Preferred Qualifications

Prior experience in investigations, surveillance operations, insurance claims, or SIU environments
Experience working within a remote surveillance or virtual investigations model
Familiarity with client specifications, SLAs, and turnaround time (TAT) requirements
Demonstrated experience coaching, mentoring, or supporting junior team members
Strong analytical skills with the ability to identify trends, issues, and process improvements
Experience reviewing or grading investigative reports, setup reports, or case documentation
Comfort working in high-volume case environments with competing priorities
Advanced proficiency in case tracking systems, dashboards, and reporting tools
Experience collaborating cross-functionally with sales, investigators, litigation, or operations teams

Skills and Competencies

Proven ability to manage multiple cases in a fast-paced environment
Strong written and verbal communication skills
Detail-oriented with excellent time management
Comfortable working independently and collaboratively
Professional handling of sensitive and confidential information
Adaptable to evolving workflows and client requirements

Benefits and Perks

Medical, Dental and Vision Insurance
Ancillary benefits to include short-term disability, long-term disability, accident, voluntary term and/or whole life insurance, critical illness and more!
PTO and Sick Time
401K after 90 Days

Work Environment/Physical Requirements

Ability to sit for extended periods
Ability to lift up to 10 lbs if applicable
Remote: Home Office
Travel required: ☒ None ☐ Occasional ☐ Regular (____%)

About the Company

Delta Group is a privately held, national investigative firm established in 1983 and headquartered in Buford, Georgia. As pioneers of unmanned surveillance technology, Delta Group’s eRemote® technology is an industry recognized product that continues to evolve and produce game-changing results. With more than 500 direct employees nationwide, our domestic footprint is large enough to matter and small enough to care.

We pride ourselves on developing and retaining professional staff while maintaining diversity within our team. Our executive leadership team brings over 100 years of combined experience leading national carrier fraud divisions, state fraud prosecutorial offices, claims and program management divisions, and investigative operations.

For over 41 years, our investigative resources have helped organizations reduce risk, improve profitability, and increase revenue within the insurance industry. Our expert employees are located throughout the United States, executing investigations for all types of claims including but not limited to, workers’ compensation, liability, auto, property, disability, and corporate investigations, regardless of size. Come join our talented team and our commitment to people, innovation and results.

As we say at Delta Group, we are “Big Enough to Matter, but Small Enough to Care!”. We strive to provide a work culture that maintains our roots as a family-owned business and partner with our employees to get the results our clients need!

Delta Group is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected status under applicable law.

Apply on deltagroup.bamboohr.com About employer

More about this job

Skills

Case management
Workflow
Documentation
Sales
Upselling
Process improvement
Litigation
Leadership
Communication skills
Attention to detail
Reporting
Time management
Organizational skills
Work independently
Office software
Coaching
Analytical skills
Adaptability
Tolerate sitting for long periods
Heavy lifting

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Work requirements

Jobs in the United States