Jobs in the United States

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Added 1 min ago
DC
Safety Intern
Donaldson Company
Nicholasville, KY
- $7.25 USD / hour
The Donaldson internship program provides innovative students with meaningful, hands-on experience in a collaborative industry environment. Through real-world projects, mentorship, and…
Added 1 min ago
HR Generalist - Bowling Green
Dollar General
Bowling Green, KY
…employees. Generalist may be the first point of contact with remote oversight of the Sr. Human Resources Manager for the…
Added 1 min ago
Senior Data Scientist (Remote)
GovCIO
Frankfort, KY
…data Modernization initiative. This position will be fully remote located within the United…
Added 1 min ago
Principal, Product Management
Pearson
Frankfort, KY
We are looking for a senior product manager and/or strategist who can do this work hands-on at Pearson’s hardest edges, while influencing the senior content PMs and leaders responsible for…
Added 1 min ago
Lead Insurance Product Manager - Part D/PDP
Humana
Frankfort, KY
Humana is seeking a Medicare Part D expert to join the team as a Lead Insurance Product Manager who is ready to shape PDP strategy, guide complex decisions and turn regulatory requirements…
Added 1 min ago
Physician Pay Analyst
Intermountain Health
Frankfort, KY
The Physician Payroll Analyst collaborates with the Physician Payroll Manager, physicians, and all levels of leaders throughout the organization to administer physician payroll and provide…
Added 1 min ago
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Territory Account Manager - Indiana, Kentucky and Cincinnati
ViiV Healthcare
Louisville, KY
- $7.25 USD / hour
…professional in Specialty Sales for the position of Territory Account Manager (TAM) on the long-acting HIV Injectable Prevention Sales team.The ability to thrive in a fast-paced, complex…
Added 1 min ago
Senior Manager, Critical Account Programs - United States
Cornerstone OnDemand
Louisville, KY
The Senior Manager, Critical Account Programs will build this capability from the ground up and operate it in practice. You will own the situations that matter most: the largest, heaviest,…
Added 1 min ago
Senior Coronary Cathworks Territory Manager - Louisville, KY
Medtronic
Louisville, KY · Lexington, KY
As a Senior Territory Manager for Coronary, you will serve as a strategic partner and clinical expert to interventional cardiologists and cath lab teams, helping them adopt advanced…
Added 3 mins ago
Senior Program Manager, EPMO
Vultr
Remote, United States
Vultr is seeking a highly skilled and experienced Sr. Program Manager, EPMO to lead, manage, and optimize complex enterprise-wide programs across the organization. The ideal candidate is an…
Added 4 mins ago
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Radiation Therapist- Per Diem
Cooley Dickinson Hospital, Inc.
United States
- $41 to $59.73 USD / hour
per diem, day shift
Added 4 mins ago
Director, A Positive Place
Cooley Dickinson Hospital, Inc.
United States
…Community Health, this role directly supervises two positions, Program Supervisor and Grants Operations Manager. Does this position require Patient Care?…
Added 4 mins ago
Director of State and District Policy
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Remote, United States
This position is open to local and remote candidates. Local employees follow the Alliance hybrid schedule, working onsite at our Bala Cynwyd, PA, headquarters every Tuesday and Wednesday…
Added 5 mins ago
Sr Client Operations Analyst
CVS Health
Work at Home, TX
Location / Logistics: Remote position in US with some travel required
Added 6 mins ago
Tax Manager
Mercer Advisors
Remote, United States
We're hiring a Senior Tax Manager to lead client relationships and own the tax work for a book of tech clients. You'll review and sign returns, build projections, and give planning advice…
Added 6 mins ago
Senior Tax Manager
Mercer Advisors
Remote, United States
We're hiring a Senior Tax Manager to lead client relationships and own the tax work for a book of tech clients. You'll review and sign returns, build projections, and give planning advice…
Added 8 mins ago
Compensation Analyst II
Smartsheet
Bellevue, WA
Support the Senior Manager, Compensation and participate in equity and compensation projects, as needed.
Added 9 mins ago
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Case Manager
Vynca
San Francisco, CA · San Rafael, CA · San Mateo, CA
- $26 to $30 USD / hour
This is a field-based position that requires traveling throughout the San Francisco County area up to 5 days per week · Candidates wishing to be considered must reside within a 20 miles radius of the assigned territory due to frequency of travel
Added 9 mins ago
Program Manager - Contigent
ARES Enterprise
Port Hueneme, CA
We are seeking an experienced, strategic Program Manager to lead the planning, direction, and successful execution of large, multi-year defense financial, comptroller, and program…
Added 10 mins ago
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Forward Deployed Engineer, Onboarding Services
Outreach
Remote, United States
- $90,000 to $110,000 USD / year
You'll own results for your implementations against Onboarding Services KPIs, and report to the Practice Manager, FDE Onboarding Services.
Added 10 mins ago
Senior Manager, Strategic Partner Management
Rochester, NY · Chicago, IL
The Senior Manager, Strategic Partner Management leads the execution and continuous improvement of Constellation Brands’ strategic technology partner management capability. This role…
Added 11 mins ago
Case Manager- Remote Division
Delta Group
Remote, United States
Standard hours for a Case Manager are 9AM to 6PM, EST. Actual hours will vary based on individual time zones, Monday through Friday; however, these hours will fluctuate based on volume,…
Added 12 mins ago
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Piercing Studio Nurse
Rowan
Burlington, MA
- $28 to $53 USD / hour
Rowan's Piercing Studio Nurse, reporting to the Studio Manager, is dedicated to providing a safe, clean, and joyful ear-piercing experience. As a Rowan Nurse you will leverage your highly…
Added 12 mins ago
PI
Inside Sales Representative, AHP
Porch.com, Inc.
Remote, United States
- $15.38 USD / hour
You’ll have a skilled and supportive manager who has an open door at all times and focuses on helping our consultants succeed.
Added 13 mins ago
TS
Account Executive - Communications
The Select Group
Denver, CO
- $69,120 to $222,000 USD / year
IDR is seeking a ForgeRock SME to join one of our top clients for a remote opportunity. In this role, you will serve as a subject matter expert supporting enterprise Identity & Access…

Delta Group

Case Manager- Remote Division

Remote, United States

Apply on deltagroup.bamboohr.com About employer

Applications open in a new tab.

Job details

Experience: At least 1 year of experience in case management, insurance operations, investigations, or related field
Posting language: English
Posted: Nov 12, 2024

Original job description

Our Case Management team consists of high performing professionals who specialize in handling investigative cases from cradle to grave for our clients. They have an abundant amount of knowledge and experience in case handling along with strong internal and external communication skills.

Standard hours for a Case Manager are 9AM to 6PM, EST. Actual hours will vary based on individual time zones, Monday through Friday; however, these hours will fluctuate based on volume, workflow, and individual case circumstances. Flexibility in scheduling and workdays exceeding 9 hours are to be expected and should be planned for accordingly. The “end of day” is dictated by the final disposition of any hard due files, i.e. all hard due files must be in invoicing prior to departure.

Responsibilities:

Case Management & Client Support •Manage (+/- 60) investigative files from assignment to invoice •Handle high profile and complex files as required •Review new files, confirm objectives, and request additional information as needed •Schedule assignments in accordance with client specifications and turnaround times •Provide timely client updates and acknowledgements in a clear and concise manner •Ensure accurate documentation, billing, and case notes in the case management platform

Daily Operations •Proof files for accuracy and completeness •Monitor dashboards, due dates, and hard due files •Respond promptly to internal and external communications •Collaborate with investigators, sales, and other departments •Supplement sales efforts by upselling

Quality & Team Support •Support the field team at setup to ensure optimal views and placement •Review setup reports and communicate issues as needed •Assist teammates and provide coverage when necessary •Participate and lead meetings, training, and process improvement initiatives •Train new team members •Assist the litigation team in gathering information

Reporting & Analysis

Review reports and follow up on pending or delayed files
Run and review performance metrics (e.g., TAT, VT%)
Prepare summaries and reports as requested by leadership
Assist the Director with special projects and analysis

Required Qualifications

At least 1 year of experience in case management, insurance operations, investigations, or related field
Ability to manage multiple cases simultaneously in a fast-paced, deadline-driven environment
Strong written and verbal communication skills
Ability to communicate professionally with clients, investigators, and internal teams
High level of attention to detail and accuracy in documentation, reporting, and billing
Proven time management and organizational skills, including the ability to prioritize shifting workloads
Comfortable working independently in a remote environment while contributing effectively to a team
Ability to handle confidential and sensitive information with discretion and professionalism
Proficiency with case management systems, databases, and standard office software
Flexibility to adjust work hours as needed to meet case demands and client deadlines

Preferred Qualifications

Prior experience in investigations, surveillance operations, insurance claims, or SIU environments
Experience working within a remote surveillance or virtual investigations model
Familiarity with client specifications, SLAs, and turnaround time (TAT) requirements
Demonstrated experience coaching, mentoring, or supporting junior team members
Strong analytical skills with the ability to identify trends, issues, and process improvements
Experience reviewing or grading investigative reports, setup reports, or case documentation
Comfort working in high-volume case environments with competing priorities
Advanced proficiency in case tracking systems, dashboards, and reporting tools
Experience collaborating cross-functionally with sales, investigators, litigation, or operations teams

Skills and Competencies

Proven ability to manage multiple cases in a fast-paced environment
Strong written and verbal communication skills
Detail-oriented with excellent time management
Comfortable working independently and collaboratively
Professional handling of sensitive and confidential information
Adaptable to evolving workflows and client requirements

Benefits and Perks

Medical, Dental and Vision Insurance
Ancillary benefits to include short-term disability, long-term disability, accident, voluntary term and/or whole life insurance, critical illness and more!
PTO and Sick Time
401K after 90 Days

Work Environment/Physical Requirements

Ability to sit for extended periods
Ability to lift up to 10 lbs if applicable
Remote: Home Office
Travel required: ☒ None ☐ Occasional ☐ Regular (____%)

About the Company

Delta Group is a privately held, national investigative firm established in 1983 and headquartered in Buford, Georgia. As pioneers of unmanned surveillance technology, Delta Group’s eRemote® technology is an industry recognized product that continues to evolve and produce game-changing results. With more than 500 direct employees nationwide, our domestic footprint is large enough to matter and small enough to care.

We pride ourselves on developing and retaining professional staff while maintaining diversity within our team. Our executive leadership team brings over 100 years of combined experience leading national carrier fraud divisions, state fraud prosecutorial offices, claims and program management divisions, and investigative operations.

For over 41 years, our investigative resources have helped organizations reduce risk, improve profitability, and increase revenue within the insurance industry. Our expert employees are located throughout the United States, executing investigations for all types of claims including but not limited to, workers’ compensation, liability, auto, property, disability, and corporate investigations, regardless of size. Come join our talented team and our commitment to people, innovation and results.

As we say at Delta Group, we are “Big Enough to Matter, but Small Enough to Care!”. We strive to provide a work culture that maintains our roots as a family-owned business and partner with our employees to get the results our clients need!

Delta Group is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected status under applicable law.

Apply on deltagroup.bamboohr.com About employer

More about this job

Skills

Case management
Workflow
Documentation
Sales
Upselling
Process improvement
Litigation
Leadership
Communication skills
Attention to detail
Reporting
Time management
Organizational skills
Work independently
Office software
Coaching
Analytical skills
Adaptability
Tolerate sitting for long periods
Heavy lifting

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Work requirements

Jobs in the United States