Service Quality Assurance Engineer

Who We Are

Delta Electronics is a global innovator at the forefront of technologies powering the future. Since 1971, we’ve been leading the way in high-efficiency power and thermal management solutions. Today, we’re driving transformation across industries with smart, sustainable systems that enable everything from AI, industrial automation, and data centers to EV charging, renewable energy, and intelligent buildings.

Delta is powering the AI age with cutting-edge infrastructure solutions for hyperscale and edge data centers. Our high-efficiency power systems, thermal management, and intelligent monitoring technologies help the world’s largest data operators achieve peak performance and sustainability. Join us to help build the cornerstone solutions that will run tomorrow’s digital world.

Key responsibilities:

• Lead customer quality activities, including RMAs, field failures, and customer escalations.
• Drive root cause analysis (RCA), failure analysis (FA), and corrective and preventive actions (CAPA).
• Manage customer complaints using structured problem-solving methodologies such as 8D, FMEA, and 5-Why.
• Coordinate containment actions, risk assessments, and corrective measures to prevent recurrence.
• Analyze quality and reliability data to identify trends and improvement opportunities.
• Collaborate with Design, Manufacturing, Reliability, Service, and Supplier Quality teams to improve product quality.
• Support customer audits, technical reviews, and quality performance reporting.

Key Responsibilities

• Lead customer quality activities, including RMAs, field failures, and customer escalations.
• Drive root cause analysis (RCA), failure analysis (FA), and corrective and preventive actions (CAPA).
• Manage customer complaints using structured problem-solving methodologies such as 8D, FMEA, and 5-Why.
• Coordinate containment actions, risk assessments, and corrective measures to prevent recurrence.
• Analyze quality and reliability data to identify trends and improvement opportunities.
• Collaborate with Design, Manufacturing, Reliability, Service, and Supplier Quality teams to improve product quality.
• Support customer audits, technical reviews, and quality performance reporting.

Minimum Qualifications

• Bachelor’s or Master’s degree in Electrical Engineering, or a related field.
• 3+ years of experience in Service Quality, Customer Quality, Reliability, Quality Assurance, or Failure Analysis.
• Strong knowledge of RCA, CAPA, and quality management systems.
• Experience managing customer escalations, RMA processes, and field failure investigations.
• Knowledge of power electronics products and manufacturing processes.
• Excellent analytical, communication, and cross-functional leadership skills.

Preferred Qualifications

• Experience with server power supplies, DC/DC converters, BBUs, rectifiers, or data center power systems. • Familiarity with reliability testing, supplier quality management, and manufacturing quality systems. • Experience supporting global customers in cloud, AI, and enterprise infrastructure markets.

Benefit at Delta Electronics Americas

Life at Delta

EEO Statement

Delta Electronics Americas is an Equal Opportunity Employer and is committed to compliance with all applicable federal, state, and local laws. Delta Electronics America is committed to fostering a diverse, inclusive, and respectful workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, marital status, national origin, disability, veteran status, or any other protected characteristic.