Revenue Cycle Billing Manager

The Revenue Cycle Billing Manager leads the day-to-day execution of billing operations across multiple dental specialties, ensuring accurate, timely, and compliant claim processing for multiple practices. This role is a hands-on role, while also supporting team performance, accountability, and operational efficiency, and may contribute to special projects and departmental initiatives as needed.

• Oversee daily billing operations, including claims submission, denial resolution, insurance follow-up, and accounts receivable management. Working directly within the functions to assist the team daily.
• Ensure accurate, timely claim processing and compliance with payer requirements, documentation standards, and billing protocols.
• Monitor and validate payment posting, balancing, and reconciliation activities to maintain financial accuracy.
• Identify workflow inefficiencies and implement process improvements to enhance billing performance and operational effectiveness.
• Serve as the primary escalation point for billing issues, payer challenges, claim discrepancies, and system-related concerns.
• Provide guidance, performance feedback, and ongoing development support to Billing Leads and Specialists.
• Support onboarding, training, and continuous education on payer updates, billing requirements, workflow changes, and best practices.
• Track key performance indicators (KPIs), address performance gaps, and ensure alignment with revenue cycle goals and expectations. Assist team with needed projects to maintain KPI expectations.
• Assist with development, maintain, and enforce standard operating procedures (SOPs) and established workflows to promote consistency, accuracy, and efficiency.
• Partner with RCM leadership to identify operational risks, analyze trends, escalate systemic issues, and drive continuous improvement initiatives.

Minimum Qualifications

• 8+ years w/Bachelor’s degree; 1+ years supervisory/management

Additional Experience

• 10+ years of experience in dental or healthcare billing, including 5+ years in a leadership role

Knowledge, Skills, Abilities

• Strong knowledge of multi-specialty dental billing (General, Ortho, Endo, OS, Perio)
• Experience in a multi-location dental group or DSO environment
• Working knowledge of dental PMS systems (Dentrix, Eaglesoft, Denticon, etc.) and/or
• Knowledge of Microsoft Office; Word, Excel, PowerPoint, Outlook
• Proven ability to manage teams and drive performance through KPIs
• Strong problem-solving and escalation management skills
• High attention to detail with a focus on accuracy and compliance
• Ability to maintain a quiet, dedicated workspace with minimal interruptions to support a remote work environment

Licenses

• N/A (Not Applicable). '

Base Pay Information

The national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental’s assessment of the candidate’s knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity. Pay Grade D. $ - $

Delta Dental Ins. is an equal opportunity employer and is committed to providing a professional work environment free from discrimination and harassment. Individuals seeking employment at Delta Dental are considered without regard to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, actual or perceived physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category. Delta Dental is committed to providing equal employment opportunities to all employees and applicants for employment. Accordingly, we have adopted and maintain an Equal Employment Opportunity Policy, Harassment-Free Work Environment Policy, and Respectful Workplace policies and will not tolerate violations of these policies.

Unfortunately, our Delta Dental Enterprise is unable to hire individuals residing in Alaska, Hawaii, Maine, Nebraska, New Hampshire, North Dakota, Oklahoma, Vermont, West Virginia, Wyoming, Washington DC, Puerto Rico or other US Territories or outside of the United States at this time.

Behind the smile! We are dedicated to safeguarding the health and financial stability of our employees and their loved ones. This commitment extends beyond the workplace to foster personal growth and holistic wellbeing. Our life-changing rewards package includes:

• Competitive base and incentive pay
• 401(k) with robust matching and non-matching contributions
• Rich medical & pharmacy benefits
• 100% employer-paid dental and vision benefits
• Holistic wellbeing program with deep financial incentives
• Generous paid time off plus 12 paid holidays and your birthday off
• Culture of growth and learning: career development; tuition reimbursement; recognition program
• Family support: adoption assistance, fertility treatment, child, elder & pet care assistance
• Social responsibility and volunteer opportunities
• Employee discount program

Fair Chance Ordinances and Criminal Background Considerations

This position requires that the applicant undergo a background check. Qualified applicants with arrest or conviction records will be considered for employment in accordance with any applicable federal, state or local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and/or New York Corrections Law Article 23-A.