Tower Agent - ATL

How you'll help us Keep Climbing (overview & key responsibilities)

Internal Movement Eligibility

Internal Employees: Before applying for this position, please reference the company's Internal Mobility Policy and Residency Policy to ensure you meet all eligibility requirements. You must be in good standing, which includes meeting performance standards and tenure requirements in your current role. For more information, visit the HR portal or contact your manager or HR representative. Compliance with these policies is mandatory for consideration.

At Delta Air Lines, connection is at the heart of everything we do and guides our every action. We strive to welcome and care for all of our customers during their travels with us and aim to deliver an elevated experience.

Thank you for inquiring about the opportunity to become a Tower Agent. As a Tower Agent, you will perform a variety of duties according to the functional work area assignment. However, in certain stations and under certain circumstances, personnel may be required to perform all functions.

Summary of responsibilities (not comprehensive of all tasks):

• Coordinates service activities and flight needs/changes with contracted service groups.
• Monitors aircraft and FAA frequencies and ensures proper data is transmitted to internal and public information display screens and personnel.
• Manages all flights assigned to a specific area, including delayed departure time assignments, coordinates service needs, and communicates the current state of the flight to appropriate personnel.
• Monitors the inbound passenger/baggage connections, provides analysis and recommendations.
• Directs the necessary resources to accomplish required ground services.
• Practices safety-conscious behaviors in all operational processes and procedures.

Delta Air Lines will never ask candidates for money throughout our recruitment process, including for any pre-employment screenings. All email communications with Delta’s recruitment team will come from a Delta email domain. If you have any questions about the legitimacy of an outreach from Delta’s recruitment team, you can contact candidatecare@delta.com.

What you need to succeed (minimum qualifications)

• Consistently prioritizes safety and security of self, others, and personal data.
• Embrace diverse people, thinking, and styles.
• Possesses a high school diploma, GED, or high school equivalency.
• Is at least 18 years of age and has authorization to work in the United States.
• Should be proficient in communication skills: verbal, written, and listening.
• Strong interpersonal, problem solving, and decision-making skills.
• Must be able to type a minimum of 30 WPM.
• Should have strong analytical, organizational, and administrative skills.
• Should be a self-starter and able to manage multiple tasks simultaneously.
• Must be willing to work rotating shifts and days off.
• Must possess strong customer service orientation.
• Critical thinking and problem-solving skills required for effective service.
• Ability to hold airport specific requirements such as a SIDA Badge and Customs Seal.

What will give you a competitive edge (preferred qualifications)

• Knowledge of OSS and RES automation systems is preferred.
• Operational experience in Airport Customer Service (passenger service and ground operation) is preferred.A college-level education or its equivalent is preferred.

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience and Servant Leadership – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

• Competitive salary, industry-leading profit sharing program, and performance incentives.
• 401(k) with generous company contributions up to 9%.
• New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 – March 31).
• In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period.
• 10 paid holidays per calendar year.
• Birthing parents are eligible for 12-weeks of paid maternity/parental leave.
• Non-birthing parents are eligible for 2-weeks of paid parental leave.
• Comprehensive health benefits including medical, dental, vision, short/long term disability and life insurance benefits.
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health.
• Domestic and International space-available flight privileges for employees and eligible family members.
• Career development programs to achieve your long-term career goals.
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies.
• Recognition rewards and awards through the platform Unstoppable Together.
• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare.

Starting pay: $22.55 per hour

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here