Jobs in the United States

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Added 37 mins ago
Technical Accounting Manager, Controllership
Deloitte
Omaha, NE
Deloitte is seeking an experienced Technical Accounting Manager within the Chief Accounting Officer organization's Financial Reporting function. This role provides guidance on complex,…
Added 1 hour ago
Deputy Hardware Engineering Lead for New Development Programs
BAE Systems
Hudson, NH
…transitioning projects to production, and coordinating with QA, program management, the program engineering manager, and software and systems engineering groups. The role demands strong…
Added 1 hour ago
Lead Software Engineer
Chicago, IL · Peoria, IL · Irving, TX
Cross-Functional Collaboration: Partner with product managers, data scientists, and engineering teams to align search initiatives with business objectives
Added 2 hours ago
Senior Manager, Paid Social
CVS Health
Woonsocket, RI
Are you passionate about building brands, accelerating business growth, and connecting with consumers through innovative social and search experiences? CVS Health is building a world-class…
Added 3 hours ago
Associate Director, Cloud Network Engineer
S&P Global
Princeton, NJ
…centralized policy management via Panorama and Strata Cloud Manager (SCM), full security policy configuration (App-ID, URL filtering, anti-spyware, decryption), and integration with SIEM…
Added 4 hours ago
Program Manager IV
General Atomics
Beavercreek, OH
This position typically reports to a senior program manager and is responsible for the planning, managing and technical performance of one or more established engineering program(s)…
Added 6 hours ago
Product Manager
Now Optics
Delray Beach, FL
Support D365 finance and operations stakeholder conversations by confirming that proposed solutions align to the business case. For initiatives that depend on D365 or VCS integration, the…
Added 6 hours ago
Configuration Management Specialist
KBR Wyle Services, LLC
El Segundo, CA
…the planned spin-off of KBR's Mission Technology Solutions business, expected in January 2027. Our people work at the frontier of what is possible, delivering solutions in challenging…
Added 6 hours ago
Senior Backend Software Architect
NKW ImmunityBio Inc
United States
Translate business objectives and technical requirements into architectural designs, implementation roadmaps, integration patterns, technical specifications, and measurable acceptance…
Added 7 hours ago
Information Assurance (IA) Security Engineer
Unity Technologies Corp LLC
Myersville, MD
Added 7 hours ago
Network Operations & Engineering Manager
CACI International
National Harbor, MD
Job Title: Network Operations & Engineering Manager
Added 7 hours ago
Vice President of Cybersecurity & Chief Information Security Officer (CISO)
AeroVironment
Germantown, MD
…maintaining AV’s enterprise vision, strategy, and cybersecurity program to ensure the confidentiality, integrity, and availability of the organization’s information assets and technology…
Added 7 hours ago
Health System Specialist
Veterans Affairs, Veterans Health Administration
Baltimore, MD
Added 7 hours ago
IT Project Manager Senior
Entergy
New Orleans, LA
…assigned projects and how the status of those projects affects business and operational goals. Portfolio project aligns with the IT Telecommunications capital…
Added 8 hours ago
XE
Principal/Senior Capital Project Sourcing Specialist - EPC Contracting
Xcel Energy
Amarillo, TX
- $112,000 to $159,400 USD / year
…services contract project sourcing strategies aligned with business stakeholder priorities. Utilize construction project contract expertise to procure construction EPC/turnkey contracts.…
Added 8 hours ago
XE
Principal Supply Chain Capital Project Specialist
Xcel Energy
Amarillo, TX
- $112,000 to $159,400 USD / year
…services contract project sourcing strategies aligned with business stakeholder priorities. Utilize construction project contract expertise to procure construction EPC/turnkey contracts.…
Added 8 hours ago
MH
Field Care Manager, LTSS (LVN) - LOCAL TRAVEL REQUIRED
Molina Healthcare
Mansfield, TX · Arlington, TX · Grand Prairie, TX
- $24 to $46.81 USD / hour
Opportunity for TX LVN to join Molina as a Care Manager working with our Medicaid members in Arlington, TX service delivery area. Responsibilities include completing in-home, face-to-face…
Added 8 hours ago
Principal Engineer II - Data Engineering
Toyota
Plano, TX
…execution across multiple development teams in alignment with business priorities. While this role is grounded in principal-level technical leadership, it also requires the ability to shape…
Added 8 hours ago
G
QA Automation Engineer
Guidehouse
SAN ANTONIO, TX
- $70,000 to $116,000 USD / year
Lead test automation initiatives, including the integration of automated testing into CI/CD pipelines and DevSecOps processes.
Added 8 hours ago
A
Lead Tax Manager
AT&T
Dallas, TX
- $118,800 to $178,200 USD / year
The Lead Tax Manager – Federal Income Tax Research & Planning serves as a technical advisor responsible for analyzing complex U.S. federal income tax matters, supporting strategic…
Added 8 hours ago
Technical Program Manager – Data Center Infrastructure (REMOTE)
Jabil
Austin, TX
Jabil is seeking a Technical Program Manager (TPM) focused on Data Center Infrastructure Engineering and Manufacturing. This position will directly contribute to the transformative growth…
Added 8 hours ago
Business Intelligence Analyst - Global Logistics Supplier Management (B2)
Applied Materials
Austin, TX
Working with the Applied Data Architecture team to create reports to support Commodity Business Manager Commercial initiatives
Added 8 hours ago
GTM Systems Engineer
Roboflow
Remote, United States
- Lead integration and data pipeline work across the GTM stack, including migrations as we retire and replace tools
Added 9 hours ago
MH
Care Manager
Molina Healthcare
Deerfield Beach, FL · Coconut Creek, FL · Parkland, FL · Plantation, FL · Fort Lauderdale, FL · Pembroke Pines, FL
- $24 to $46.81 USD / hour
Promotes integration of services for members including behavioral health, long-term services and supports (LTSS), and home and community resources to enhance continuity of care.
Added 9 hours ago
TW
Product Manager (Project Hire)
The Walt Disney Company
Orlando, FL
- $111,900 to $150,000 USD / year
The Product Manager role is a member of the Technology team responsible for leading the strategic direction of digitally led initiatives within Disney Experiences. The team runs all aspects…

Delta Air Lines, Inc.

Program Manager - BPO Operations

Atlanta, GA, United States

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Job details

Posting language: English
Posted: Jul 24, 2026

Original job description

How you'll help us Keep Climbing (overview & key responsibilities)

The BPO Partner Manager is responsible for the strategy, design, and continuous evolution of BPO partner operating models, governance frameworks, and performance management strategies to drive consistent service delivery and improved business outcomes. This role influences alignment across internal and external stakeholders, leveraging data, insights, and subject matter expertise to shape enterprise-level BPO performance and partner strategy.

Program and Project Leadership – Plan, execute, and deliver strategic initiatives involving Business Partner operations, ensuring alignment with business goals, timelines, and contractual obligations, while shaping program governance, performance frameworks, and operating standards. Oversees contract governance by ensuring all aspects of the contract are up to date and enforced to include service level agreements, organizational policies, documentation, renewals, and escalation protocols in alignment with business objectives.

Cross-Functional Coordination: Navigating complexdependencies across departments (e.g., IT, Res Tech, Operations) to deliverseamless project execution, while driving alignment across stakeholders andshaping approaches to manage competing priorities and enterprise impacts.
Operational Inefficiencies: Identifying bottlenecks orgaps in partner processes and implementing solutions to improve speed,accuracy, and cost-effectiveness, while designing scalable approaches toaddress systemic issues and drive sustained performance outcomes.
Adaptability: The Program Manager must be comfortableworking in ambiguous environments and proactively shaping processes to meetevolving business needs, including developing new approaches where processesare not clearly defined.
Innovation Council Liaison: Acting as a bridge betweeninnovation teams and operations to pilot and scale new ideas or technologies,while influencing adoption and integration across partner operations to supportlong-term business outcomes.
System Integration: Collaborating with IT and Res Tech tointroduce or enhance tools that support BP operations, ensuring system parityand functionality, while guiding enhancements that align with evolvingoperational strategy and partner needs.

What you need to succeed (minimum qualifications)

Strategic thinking with a hands-on approach to addresscomplex, ambiguous business challenges
Strong organizational and time management skills to drivealignment across multiple stakeholders and priorities
Ability to manage multiple priorities in a dynamicenvironment while balancing competing business needs and enterprise impact
Collaborative and solutions-oriented mindset with theability to influence internal stakeholders and Business Partner leadership
High attention to detail and accountability with a focuson driving consistent, scalable performance outcomes
6+years of experience in project management within BPO, vendor management, oroperations in a complex, matrixed environment
5+ Years Leadership Call Center Experience
BPOor vendor management preferred
PMP,Six Sigma, or similar certification is a plus
Excellentcommunication, negotiation, and stakeholder influence skills
Proficiencyin project management tools and data analysis platforms, with the ability totranslate data into actionable insights and business decisions
Consistently prioritizessafety and security of self, others, and personal data.
Embraces diverse people,thinking, and styles.
Possesses a high schooldiploma, GED, or high school equivalency.
Is at least 18 years ofage and has authorization to work in the United States.

What will give you a competitive edge (preferred qualifications)

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

Competitive salary, industry-leading proﬁt sharing program, and performance incentives
401(k) with generous company contributions up to 9%
Paid time off including vacation, holidays, paid personal time, maternity and parental leave
Comprehensive health beneﬁts including medical, dental, vision, short/long term disability and life beneﬁts
Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
Domestic and International space-available flight privileges for employees and eligible family members
Career development programs to achieve your long-term career goals
World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
Recognition rewards and awards through the platform Unstoppable Together
Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here

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More about this job

Skills

Performance management
Adaptability
ICT system integration
Time management
Leadership
Attention to detail
Project management
Vendor management
PMP
Lean manufacturing
Negotiation
Data analysis

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