Jobs in the United States

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Added 2 mins ago
Director of Product Research & Design
Live Life Healthy LLC
Birmingham, AL
Maintain product-definition and lifecycle standards covering purpose, population, components, eligibility, enrollment, pricing assumptions, vendors, member experience, data, and outcomes.
Added 8 mins ago
District Manager – Virginia
ALDI
Petersburg, VA
ALDI is seeking motivated and ambitious individuals to join our District Manager Trainee (DMT) program. Over an intensive 44-week training period, you will gain comprehensive knowledge and…
Added 8 mins ago
PROGRAM MANAGER, CHIEF DIGITAL ARTIFICIAL INTEL OFFICER
Defense Contract Audit Agency
Fort Belvoir, VA
…principal advisor to the Chief Information Officer on enterprise data, analytics, and AI; represents DCAA in forums and directs rapid-response data and digital support for urgent agency…
Added 8 mins ago
Business Systems Developer Technical Transformation Manager (TS SCI w/ Polygraph)
Deloitte
Rosslyn, VA
…regulatory considerations to unlock value. Your work may span strategy, operations, process design, and technology as we partner with clients to transform…
Added 8 mins ago
Momentum Technical Lead Functional Transformation Manager
Deloitte
Rosslyn, VA
Work You'll Do As a Manager, Momentum Developer, you will be responsible for:
Added 8 mins ago
Property, Plant, and Equipment (PP&E) Specialist Controllership Manager
Deloitte
Rosslyn, VA
…regulatory considerations to unlock value. Your work may span strategy, operations, process design, and technology as we partner with clients to transform…
Added 8 mins ago
Business Systems Implementation Strategy & Transformation Manager (TS SCI w/ Polygraph)
Deloitte
Rosslyn, VA
As a Business Systems Implementation Strategy & Transformation Manager on the Finance Strategy team, you will be responsible for...
Added 8 mins ago
RPA Process Strategy & Transformation Manager (TS SCI w/ Polygraph)
Deloitte
Rosslyn, VA
…regulatory considerations to unlock value. Your work may span strategy, operations, process design, and technology as we partner with clients to transform…
Added 8 mins ago
Retail Coverage Merchandiser
Acosta Group
HAMPTON, VA
…collaborating with store managers, utilizing technology for data collection and maintaining product display standards. Your efforts executing retail merchandising activities will connect…
Added 8 mins ago
T
P2P Project Manager / Business Analyst
TEKsystems
Springfield, VA
- $140 to $170 USD / hour
The Project Manager/Business Analyst supports effective coordination across the Procure to Pay Business Workstream. This role focuses on organizing, tracking, and advancing work activities…
Added 9 mins ago
Junior ILS Analyst
Hepburn and Sons LLC
Manassas, VA
Overview: As an Associate Analyst working for Hepburn and Sons LLC, you will be assigned to the PMS 443 HMandE program office in executing its responsibility to satisfy current and future…
Added 9 mins ago
Retail Coverage Merchandiser
Acosta Group
ROANOKE, VA
…collaborating with store managers, utilizing technology for data collection and maintaining product display standards. Your efforts executing retail merchandising activities will connect…
Added 9 mins ago
Innovation Program Manager (Management Analyst III)
FAIRFAX COUNTY
Fairfax, VA
The Department of Economic Initiatives seeks an Innovation Program Manager to help entrepreneurs and startups reach their growth goals and advance Fairfax Countys innovation economy. This…
Added 9 mins ago
Risk Management and Internal Controls (RMIC) Controllership Consultant
Deloitte
Rosslyn, VA · McLean, VA
…regulatory considerations to unlock value. Your work may span strategy, operations, process design, and technology as we partner with clients to transform…
Added 9 mins ago
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Engagement Manager II - AWS Cloud Migration
TEKsystems
Arlington, VA
- $105,000 to $150,000 USD / year
…for enterprises today. We unleash growth through technology, strategy, design, execution and operations with a customer-first mindset for bold business leaders. We deliver cloud, data and…
Added 9 mins ago
T
Service Development Manager - AWS Focused
TEKsystems
Arlington, VA
- $123,000 to $184,600 USD / year
…for enterprises today. We unleash growth through technology, strategy, design, execution and operations with a customer-first mindset for bold business leaders. We deliver cloud, data and…
Added 9 mins ago
SATCOM Ecommerce Technical Program Manager, Amazon Leo Government
Amazon
Arlington, VA
Sr. Technical Program Manager - Amazon Leo Government Ecommerce
Added 9 mins ago
Social Worker (Program Coordinator)
Veterans Affairs, Veterans Health Administration
Richmond, VA
Added 10 mins ago
Quality Assurance Program Manager
Office of the Director of National Intelligence
McLean, VA
…Counsel, Audits & Inspections, Investigations & Intake, and Strategy & Support. Responsibilities This position is in the IC OIG's Office of Audits (OAI) and Inspections and is responsible…
Added 20 mins ago
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Manager, Manufacturing Operations
Nutrien Ag Solutions
Greeley, CO
- $140,300 to $220,440 USD / year
Optimize production sequencing, campaign strategy, campaign sizes, and changeovers
Added 30 mins ago
Principal Engineer I - System Design / Architecture Engineering
Toyota
Liberty, NC
Reporting to the Digital Platform and Infrastructure Engineering Manager at TBMNC, this person will support the Digital Products department’s objective of successfully implementing the…
Added 31 mins ago
Supervisory Accountant
Immediate Office of the Assistant Secretary for Human Resources and Administration
Asheville, NC
Added 31 mins ago
Manager, Affiliate Marketing, Consumer Solutions
Labcorp
Durham, NC · Burlington, NC
Reporting to the Director of Consumer Acquisition, the Affiliate Marketing Manager will own the strategy, execution, optimization, and expansion of Labcorp OnDemand's affiliate marketing…
Added 31 mins ago
Senior Manager, Paid Social Media, Consumer Solutions
Labcorp
Burlington, NC · Durham, NC
Own and scale Labcorp OnDemand's paid social program, establishing the long-term vision, strategy, and roadmap for one of the company's most important acquisition channels.
Added 31 mins ago
PMP Dashboards Stakeholders Consultant
COOLSOFT
Raleigh, NC
The Program Manager is part of the Transformation Management Office (TMO). The position reports directly to the Program Sponsor (Chief Deputy Secretary) along with the Technical Program…

Delta Air Lines, Inc.

Program Manager - BPO Operations

Atlanta, GA, United States

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Job details

Posting language: English
Posted: Jul 24, 2026

Original job description

How you'll help us Keep Climbing (overview & key responsibilities)

The BPO Partner Manager is responsible for the strategy, design, and continuous evolution of BPO partner operating models, governance frameworks, and performance management strategies to drive consistent service delivery and improved business outcomes. This role influences alignment across internal and external stakeholders, leveraging data, insights, and subject matter expertise to shape enterprise-level BPO performance and partner strategy.

Program and Project Leadership – Plan, execute, and deliver strategic initiatives involving Business Partner operations, ensuring alignment with business goals, timelines, and contractual obligations, while shaping program governance, performance frameworks, and operating standards. Oversees contract governance by ensuring all aspects of the contract are up to date and enforced to include service level agreements, organizational policies, documentation, renewals, and escalation protocols in alignment with business objectives.

Cross-Functional Coordination: Navigating complexdependencies across departments (e.g., IT, Res Tech, Operations) to deliverseamless project execution, while driving alignment across stakeholders andshaping approaches to manage competing priorities and enterprise impacts.
Operational Inefficiencies: Identifying bottlenecks orgaps in partner processes and implementing solutions to improve speed,accuracy, and cost-effectiveness, while designing scalable approaches toaddress systemic issues and drive sustained performance outcomes.
Adaptability: The Program Manager must be comfortableworking in ambiguous environments and proactively shaping processes to meetevolving business needs, including developing new approaches where processesare not clearly defined.
Innovation Council Liaison: Acting as a bridge betweeninnovation teams and operations to pilot and scale new ideas or technologies,while influencing adoption and integration across partner operations to supportlong-term business outcomes.
System Integration: Collaborating with IT and Res Tech tointroduce or enhance tools that support BP operations, ensuring system parityand functionality, while guiding enhancements that align with evolvingoperational strategy and partner needs.

What you need to succeed (minimum qualifications)

Strategic thinking with a hands-on approach to addresscomplex, ambiguous business challenges
Strong organizational and time management skills to drivealignment across multiple stakeholders and priorities
Ability to manage multiple priorities in a dynamicenvironment while balancing competing business needs and enterprise impact
Collaborative and solutions-oriented mindset with theability to influence internal stakeholders and Business Partner leadership
High attention to detail and accountability with a focuson driving consistent, scalable performance outcomes
6+years of experience in project management within BPO, vendor management, oroperations in a complex, matrixed environment
5+ Years Leadership Call Center Experience
BPOor vendor management preferred
PMP,Six Sigma, or similar certification is a plus
Excellentcommunication, negotiation, and stakeholder influence skills
Proficiencyin project management tools and data analysis platforms, with the ability totranslate data into actionable insights and business decisions
Consistently prioritizessafety and security of self, others, and personal data.
Embraces diverse people,thinking, and styles.
Possesses a high schooldiploma, GED, or high school equivalency.
Is at least 18 years ofage and has authorization to work in the United States.

What will give you a competitive edge (preferred qualifications)

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

Competitive salary, industry-leading proﬁt sharing program, and performance incentives
401(k) with generous company contributions up to 9%
Paid time off including vacation, holidays, paid personal time, maternity and parental leave
Comprehensive health beneﬁts including medical, dental, vision, short/long term disability and life beneﬁts
Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
Domestic and International space-available flight privileges for employees and eligible family members
Career development programs to achieve your long-term career goals
World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
Recognition rewards and awards through the platform Unstoppable Together
Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here

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More about this job

Skills

Performance management
Adaptability
ICT system integration
Time management
Leadership
Attention to detail
Project management
Vendor management
PMP
Lean manufacturing
Negotiation
Data analysis

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