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Added just now
Career Day in Wichita, KS!
Community Choice Financial Family of Brands
Wichita, KS
We invite you to meet 1-on-1 with a hiring manager and learn more about career opportunities as a member of our Store Operations team, the front line of our business that strives to provide…
Added just now
Career Day in Tooele, UT!
Community Choice Financial Family of Brands
Tooele, UT
We invite you to meet 1-on-1 with a hiring manager and learn more about career opportunities as a member of our Store Operations team, the front line of our business that strives to provide…
Added just now
Program Manager
ALLIENT INC
Tulsa, OK
The Program Manager is responsible for leading one or more customer-driven product development and application programs from initial requirements definition through qualification, launch,…
Added 2 mins ago
Project Manager
Chadwell Supply
Kansas City, MO
The Renovation Field Manager (RFM) is responsible for managing the entire renovation project development phase for Chadwell Supply customers. The RFM grows Renovation sales with both…
Added 3 mins ago
Systems Engineering Requirements Team Lead
The Boeing Company
Hazelwood, MO
Lead or oversee DOORS configuration and requirements-tool workflow improvements; consult with the product owner or manager on Jira configuration.
Added 3 mins ago
Senior Industrial Engineering Team Lead
The Boeing Company
Berkeley, MO
Apply advanced industrial engineering concepts, approaches and techniques to product, process and services to meet program requirements
Added 3 mins ago
Manufacturing Engineers (Mid or Senior Level)
Boeing Aerospace Operations
Jacksonville, FL
5+ years of experience in Manufacturing Engineering Planning systems such as Product Data Manager (PDM) and Computer Aided Process Planning (CAPP).
Added 3 mins ago
HF
Taproom Supervisor
Hendler Family Brewing Co.
Framingham, MA
- $24 to $26 USD / hour
Brewery, Night Shift Brewing, and Masshole · and limited releases from Wormtown, Night Shift, and Masshole
Added 4 mins ago
Career Day in Tooele, UT!
Community Choice Financial Family of Brands
Tooele, UT
We invite you to meet 1-on-1 with a hiring manager and learn more about career opportunities as a member of our Store Operations team, the front line of our business that strives to provide…
Added 4 mins ago
Career Day in Wichita, KS!
Community Choice Financial Family of Brands
Wichita, KS
We invite you to meet 1-on-1 with a hiring manager and learn more about career opportunities as a member of our Store Operations team, the front line of our business that strives to provide…
Added 6 mins ago
Implementation Project Manager
Shipwell
Remote, United States
Coordinate cross-functional project teams, including engineering, product development, sales, and customer support, ensuring alignment and accountability.
Added 6 mins ago
Safety Manager - Power Construction
Kiewit
Lenexa, KS
Join Kiewit as a Safety Manager and play a pivotal role in fostering a safe and secure working environment across our power generation projects. As a key member of one of North America's…
Added 7 mins ago
Systems Engineering Requirements Team Lead
The Boeing Company
Hazelwood, MO
Lead or oversee DOORS configuration and requirements-tool workflow improvements; consult with the product owner or manager on Jira configuration.
Added 7 mins ago
Fiduciary Value Stream Leader
MMC Corporate
New York, NY
All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week
Added 7 mins ago
Store Manager - Kay Jewelers - Jefferson Valley Mall
Sterling Inc
Yorktown Heights, NY
Reporting to the District Manager (DM), the Store Manager (SM) will lead the day-to-day operations of a single store to achieve all sales, profitability, customer satisfaction, inventory…
Added 8 mins ago
A
Assembler
Aerotek
Campbell, CA
- $21 USD / hour
For direct contact with the hiring manager TEXT your NAME and the word CAMPBELL to 510 209 2515
Added 9 mins ago
Associate Director, Merchandise Planning
Brilliant Earth
Remote, United States
Create and drive the Inventory Planning roadmap. Work with leadership to initiate, prioritize, and approve projects, and manage long-term program schedules through to adoption.
Added 10 mins ago
Senior Associate, Integration/Test Engineering
L3Harris Technologies
Alpharetta, GA
This role will also provide Design-for-Test guidance during schematic and PCB-layout development. The successful candidate will work closely with Electrical Engineering, Manufacturing,…
Added 13 mins ago
Ready Mix Dispatcher
CRH
Cedar Park, TX
…and professional manner, and records accurate delivery and product information on that order. This position reports directly to the Dispatch…
Added 13 mins ago
Ready Mix Driver
CRH
Orlando, FL
…building materials in the state of Florida, providing the highest product quality and service in the construction industry. With headquarters in Tampa, Florida, and operations in five key…
Added 13 mins ago
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Project Manager
Actalent
Carson, CA
- $40 to $44 USD / hour
Job Title: Project Manager Product Development (Furniture)Job DescriptionThis Project Manager role sits within the Product Development team in the Furniture category and focuses on driving…
Added 13 mins ago
Head of Marketing - U.S. Hemophilia
(5100) Genzyme Corporation
Cambridge, MA
Member of the Rare Blood Disorders Leadership Team, reporting to the General Manager, Head of One Rare, U.S.
Added 13 mins ago
Events Experience Manager, Veeqo
Amazon.com Services LLC
Austin, TX · Bellevue, WA · Arlington, VA
We are seeking a proactive and detail-oriented Events Experience Manager to execute our growing lineup of seller-facing events, with a strong focus on external partnerships. You'll manage…
Added 13 mins ago
Hardware Support Engineer, RDPI Global Engineering Hardware Development
Amazon.com Services LLC
Westborough, MA
…and preventative maintenance protocols for the RDPI hardware product suite. You will proactively monitor system performance, identify trends, and provide "voice of the field" feedback to…
Added 13 mins ago
Program Manager II - Devices Beta, Amazon Devices Beta
Amazon.com Services LLC
Sunnyvale, CA · Seattle, WA
The ADB Team needs an experienced Program Manager to help us build and execute programs to validate the customer experience during the product development cycle. You will work with end…

Deloitte

Service Strategy Manager - Consumer

Saint Louis, MO, United States

Apply on hiremo.mo.gov About employer

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Job details

Experience: + 1+ years of experience using artificial intelligence tools in day-to-day workflow
Posting language: English

Original job description

Summary

Position Summary

The Service Strategy Manager, Consumer is a client-facing consulting leader who delivers service strategy engagements for Consumer clients. This role combines service strategy, AI and technology fluency, consulting execution, and Consumer commercial knowledge to help clients improve customer, employee, and business outcomes. The manager works across strategy and delivery to turn current state pain points and business needs into actionable service transformation solutions.

This role is ideal for someone who is equally comfortable shaping a service strategy vision and driving cross-functional execution. You will work across strategy, technology, and operations to ensure strategies become real, measurable solutions for clients.

Recruiting for this role ends on November 15, 2026

Work you'll do

As a Service Strategy Manager- Consumer, you will be responsible for:

+ Leading engagements that define service strategies across digital self-service, contact center, and/or field service customer experiences for Consumer clients

+ Partnering with client customer experience, digital, technology, and customer operations leaders to define and deliver AI-enabled service strategies that meet customer and business needs and drive measurable outcomes

+ Advise clients on strategies to improve customer loyalty, retention, and lifetime value across omnichannel retail, e-commerce, and direct-to-consumer service channels

+ Translating business and operational challenges into structured service strategies, prioritized initiatives, implementation roadmaps, and supporting business cases

+ Connecting service strategy to technology delivery by aligning strategic intent with technology modernization priorities, target state architecture, agentic AI orchestration design, platform requirements, and data integration strategy

+ Partnering closely with business and technology stakeholders through client workshops and frequent working sessions to move from strategy to implementation and adoption

+ Guiding teams in prioritization, trade-off decisions, dependency management, and execution planning to drive delivery with speed and clarity

+ Build phased deployment and migration plans for AI agent and automation solutions, sequencing rollout by business value, technical complexity, and organizational readiness

+ Understanding which AI-enabled tools and modern ways of working can accelerate current state synthesis, future state strategy development, and business case creation, and championing their usage

+ Managing client relationships, facilitating working sessions, and overseeing scope, timelines, risks, and dependencies across service strategy workstreams

+ Leading and developing multi-disciplinary teams spanning strategy, technology, and operations skillsets to deliver integrated service transformation solutions

+ Managing global, distributed delivery teams, including collaboration with Deloitte's USI (India) and ADMX (Mexico) resources, to ensure consistent delivery quality and effective knowledge transfer across time zones

+ Supporting practice growth through proposals, solution shaping, workplans, and team coaching

+ Championing and advocating for the role of service strategy both with clients and while coaching and developing teams

A successful candidate should possess these skills:

+ Ability to stretch from framing ambiguous business problems through roadmap definition, business case development, and implementation planning through close collaboration with relevant leaders, such as service operations, technology, design, product, engineering, and analytics leaders

+ Structured problem-solving practices to align business value, technology feasibility, and operational impact throughout execution

+ Experience overseeing prioritization workshops, roadmap creation, business case development, and phased deployment planning

+ Strong executive storytelling and team leadership

+ Confidence leading client meetings, engaging directly with executive-level stakeholders, and serving as the primary day-to-day contact for client stakeholders

+ Ability to manage contractual execution, including tracking deliverables against firm deadlines, identifying risks early, mitigating where possible and escalating with discernment

The Team

Deloitte's Customer Strategy and Design practice is the strategic and experiential hub of Deloitte Digital. We excel in customer experience, marketing strategy, commercial transformation, and innovation/design, offering insights to navigate disruption and shape client agendas. Our team includes business strategists, operations experts, designers, and technologists focused on customer-centered solutions. We specialize in customer segmentation, go-to-market strategy, channel optimization, service design, UX design, and customer analytics. Join us to drive impactful customer experiences and market success.

Qualifications

Required:

+ 8+ years of experience delivering consulting engagements focused on service transformation, including contact center modernization, field service optimization, and/or digital self-service strategy

+ 6+ years of experience conducting consumer experience strategy or operational transformation engagements (e.g., contact center, field service, or customer care operations) for retail or consumer products clients

+ 6+ years of experience in the Consumer sector, including developing consumer journeys and retail and consumer products operating models for environments such as stores, e-commerce platforms, and direct-to-consumer channels

+ 6+ years of experience leading strategy engagements including diagnosing current state gaps and pain points, identifying priority opportunities and value drivers, and defining transformation roadmaps and business cases

+ 6+ years of experience in technology strategy and delivery, including collaborating with technology teams to deliver agentic AI use case prioritization, platform assessments, architecture design, and implementation planning

+ 1+ years of experience using artificial intelligence tools in day-to-day workflow

+ Ability to travel 30%, on average, based on the work you do and the clients and industries/sectors you serve.

+ Limited immigration sponsorship may be available

Preferred:

+ Experience presenting recommendations and deliverables to executive stakeholders

+ Experience managing engagements involving multiple stakeholder groups across business and technology functions

+ Experience using data, analytics, and artificial intelligence-enabled tools in consulting, strategy, or product delivery

+ Experience working with business and technology teams to translate service strategies into implementation plans

+ Experience supporting proposals, solution shaping, or workplan development

+ Experience coaching or developing cross-functional teams including practitioners with strategy, operations, and/or technology skillsets

+ Experience with omnichannel retail, e-commerce, or direct-to-consumer business models, including loyalty program design and seasonal demand planning

Work you'll do

Deloitte Digital offers services that enable client solutions using digital...

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Jobs in the United States