Jobs in the United States

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Added just now
Senior Program Quality Analyst
SAIC
Remote, United States
SAIC is seeking a Senior Program Quality Analyst to analyze contract performance data, track results against Quality Assurance Surveillance Plan (QASP) thresholds, conduct root cause…
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Systems Engineer - Data Integration & Interoperability
SAIC
Chantilly, VA · Beale AFB, CA
SAIC is seeking a Systems Engineer – Data Integration & Interoperability to lead the design, implementation, and evolution of data exchange solutions across a complex ecosystem of mission…
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Project Developer, Midwest
New Leaf Energy, Inc.
Chicago, IL
…interconnection, entitlement/permitting, initial system design, incentive program or other policy program participation, and/or anything else necessary to prepare a project for sale,…
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Electrical Engineer
Zero Point, Inc.
NC
We are seeking a highly capable Electrical Engineer to provide engineering, technical, and acquisition support to U.S. Special Operations Command (USSOCOM) at Ft. Bragg, NC. The…
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Assistant Nurse Manager - Cardiac Medical Unit
Hospital for Special Care
New Britain, CT
The ANM serves as an additional clinical resource and backup support for the unit staff and departmental operations on evening and night shifts
Added 1 min ago
Senior Warehouse Operations Manager - Automation
Fullscript
Ashland, VA
In addition, you’ll lead and develop a team of Supervisors and Warehouse Associates, setting clear expectations for excellence and providing the training, protocols and support they need to…
Added 1 min ago
Center Store Manager
Festival Foods
Mount Pleasant, WI
The associate must possess the ability to stand in place for long periods of time; walk in the store; bend, stoop and kneel regularly · The associate must have full range of upper body motion in order to lift stock
Added 1 min ago
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Sr. Director, PMO & Program Implementation
Schurz Communications
Denver, CO · Ann Arbor, MI · Indianapolis, IN · Austin, TX
- $150,000 to $170,000 USD / year
OTAVA is seeking an experienced and results-driven Director/Sr. Director, Project Management Office (PMO) & Program Implementation to lead and develop a centralized project management…
Added 1 min ago
Technology Lead 5A - Manulife
Infosys
United States
Must have strong knowledge in Object oriented development, version control(Svn, Git), release management, change management · Must have SOAP OR REST Webservices development experience with Apache Axis or Spring
Added 1 min ago
Nursing Faculty - Phoenix
Covista
Phoenix, AZ
…Nursing offers a three-year Bachelor of Science in Nursing degree program and flexible post-licensure programs, such as the RN to BSN option, Master of Science in Nursing degree program,…
Added 1 min ago
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Porter
SOME, Inc.
Washington, DC
- $19.87 to $21.04 USD / hour
Required License/Certification: Must possess and maintain a vehicle and a valid driver's license, as well as personal car liability insurance coverage
Added 1 min ago
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Associate Regulatory Affairs Director
AstraZeneca
Gaithersburg, MD · Gaithersburg
- $135,182.4 to $202,773.6 USD / year
Lead and / or contribute to the planning, preparation (including authoring where relevant) and delivery of both simple and complex submissions throughout the product’s life cycle from…
Added 1 min ago
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Supervisor, Resident Services - Greencastle, PA (Weekdays)
YRH - PACKSIZE LLC
United States
- $38.46 to $40.86 USD / hour
…service at key customer locations to install, maintain and support Packsize equipment, as well as build and maintain customer relationships by effectively servicing the equipment. This…
Added 2 mins ago
Sales Development Representative
PowerSchool Group LLC
Plano, TX
At PowerSchool, we power education for students around the world. As the global leader in cloud-based K-12 software, we support the full education ecosystem - from the central office to the…
Added 2 mins ago
AU
Dean of The College of Arts and Sciences
Adelphi University
Garden City, N.Y., NY
- $245,000 to $305,000 USD / year
Strengthen and Sustain Interdisciplinary and Graduate Education – The dean will support existing graduate and interdisciplinary programs, ensuring they are sustainably resourced and…
Added 2 mins ago
Associate Director, Program Success
Braven
Remote, United States
…opportunity after college graduation through a career-accelerating program. We work with higher education and employer partners to offer a life-changing experience that begins with a…
Added 2 mins ago
Controls and OT Engineering Group Lead - Columbus, OH
Abbott Laboratories
OH
Tuition reimbursement, the Freedom 2 Save student debt program, and the FreeU education benefit - an affordable and convenient path to earning a bachelor’s degree.
Added 2 mins ago
IS
Learning & Talent Development Project/Program Manager
INSPYR Solutions
Vienna, VA
- $40 to $46 USD / hour
We are seeking an experienced Project/Program Manager to lead the end-to-end delivery of Learning & Talent Development (L&TD) projects and programs across multiple workstreams. This role…
Added 2 mins ago
CO
Administrative Specialist – Utilities Business Services
CITY OF ASPEN
Aspen, CO
- $24.05 to $36.08 USD / hour
Position Summary: This position provides administrative, financial, customer service, and program support to the City's Water and Electric Utilities. The position supports daily…
Added 2 mins ago
Grants Manager - Ponce Center
Grady Memorial Hospital Corporation
Atlanta, GA
Employee Support: Employee Assistance Program (EAP), wellness initiatives, and discounts on services.
Added 2 mins ago
MBA Summer Internship: Leadership, Strategy, & Operations - Products & Publishing (MBA Class of 2028)
McMaster-Carr
Chicago, IL · Elmhurst, IL
As an intern on the Products and Publishing management team, you’ll lead high-impact work that shapes how we serve customers and grow the business. This MBA internship is your gateway to a…
Added 2 mins ago
Principal - Software Engineer
Ally Bank
Charlotte, NC
Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager
Added 3 mins ago
BB
Lead Installer
Budget Blinds of Indian River County/Port St. Lucie
Vero Beach, FL
- $25 to $35 USD / hour
THE PITCH: If you’re a happy, enthusiastic, self-motivated person with lead window treatment installation experience and living in or close to the Indian River County area we have a…
Added 3 mins ago
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Manchester Veterinary Services- Veterinary Assistant
VetEvolve
Manchester, MD
- $16 to $18 USD / hour
VetEvolve is a network of veterinary practices built to support the people delivering care and the practices they lead. We combine clinical insight with operational strength to give our…
Added 3 mins ago
2027-28 Middle School Teacher (Pool)
KIPP
Jacksonville, FL
Support - As our teachers progress through the day, the year, and their careers, we ensure they always feel the KIPP Team and Family at their backs, with opportunities to lead and support…

Deloitte

Service Desk Delivery Manager

Boise, ID, United States

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Job details

Posting language: English
Posted: Nov 11, 2026

Original job description

Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Service Desk Delivery Manager, you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. The Project Talent Model (PTM) is designed for professionals with specialized skills that align to a current client need. Team members focus on delivering services to clients, without additional expectations related to business development or promotion. Their employment is tied to their role on a project, and they are eligible for a benefits package that is competitive for project delivery-focused professionals.

Work you'll do/Responsibilities

As a Manager at Deloitte, you will work within an engagement team and be responsible for supporting the overall project goals and objectives. In this role, you will interact with stakeholders and cross-functional teams. It is expected that you will be able to perform independent tasks as well as provide technical guidance to team members, as needed.

Own daily delivery performance across the Service Desk and Field Services (walk-up support, smart locker and kiosk operations, deskside support, hardware lifecycle activities).
Run the onsite operating rhythm: daily huddles, weekly operations reviews, and monthly service reviews with Micron stakeholders.
Manage shift coverage and escalations, including extended and 24x7 coverage models where Micron requires them.
Lead major incident coordination onsite and make sure root cause analysis and corrective actions are completed and tracked.
Managed Services Project for Operations and Engineering across Infrastructure, Application, Data, Testing
Engage directly with business stakeholders and technology leadership to align delivery priorities and effort estimates

The Team

Join our AI & Engineering team in transforming technology platforms, driving innovation, and helping make a significant impact on our clients' success. You'll work alongside talented professionals reimagining and re-engineering operations and processes that are critical to businesses. Your contributions can help clients improve financial performance, accelerate new digital ventures, and fuel growth through innovation.

AI & Engineering leverages cutting-edge engineering capabilities to build, deploy, and operate integrated/verticalized sector solutions in software, data, AI, network, and hybrid cloud infrastructure. These solutions are powered by engineering for business advantage, transforming mission-critical operations. We enable clients to stay ahead with the latest advancements by transforming engineering teams and modernizing technology & data platforms. Our delivery models are tailored to meet each client's unique requirements.

Our Hybrid Cloud Infrastructure offering delivers specialized engineering capabilities to design, implement, manage, and operate hybrid cloud environments. We modernize networks and AI infrastructure from the core to the edge and develop new infrastructure and device services to help clients stay ahead with the latest technology advancements.

Qualifications

Required

8+ years in IT service delivery, with at least 5 years leading Service Desk and/or Field Services operations at enterprise scale.
Demonstrated experience managing a managed-services engagement against contractual SLAs and KPIs.
Strong working knowledge of ServiceNow ITSM (incident, request, knowledge, and reporting).
Experience leading transitions from an incumbent provider.
Proven people leadership of large, shift-based teams, including shift design and coverage planning.
Excellent executive communication, with experience running service reviews and escalations with client leadership.
Ability to work onsite in Boise, ID, with travel to San Jose, CA
Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience
Limited immigration sponsorship may be available
Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve

Preferred

Analytical ability to manage multiple projects and prioritize tasks into manageable work products
Can operate independently or with minimum supervision
Excellent Written and Communication Skills
Ability to deliver technical demonstrations

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $125,000-$165,000.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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Jobs in the United States