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Added just now
ConvergeCONSUMER - Technical Software Engineering Lead (Manager) - Products & Platforms
Deloitte
Miami, FL · Tampa, FL
…containerized solutions using Docker. Experience with FastAPI, Python, and React front-end is…
Added just now
Lead Architect with Anthropic Experience
Deloitte
Tampa, FL · Miami, FL · Jacksonville, FL
Design and deploy applications using Cloud Native principles on a hyperscaler platform (AWS, Azure, GCP). Leverage a wide range of hyperscaler tools and services including containers…
Added just now
Software Engineer III - Full-stack Developer with Anthropic Experience
Deloitte
Miami, FL · Tampa, FL
Design and operationalize RESTful and asynchronous APIs on cloud-native infrastructure (AWS, Azure or GCP), including containerized workloads, CI/CD pipelines, and infrastructure-as-code.
Added just now
Production Support Lead - Products & Platforms
Deloitte
Tampa, FL · Miami, FL
Full-stack development experience in Java and Python, comfortable reading and modifying code across the stack
Added just now
Lead Product Forward Deployed Engineer (pFDE) - Products & Platforms
Deloitte
Tampa, FL · Miami, FL
Technical Stack: Strong proficiency in SQL, Python, bonus Java Springboot, ReactJS
Added 28 mins ago
Data Engineering Lead
Exavalu Solutions India Pvt Ltd
Jersey City, NJ
We are seeking a Lead AWS Data Engineer to drive data engineering architecture, pipeline development, and technical delivery using AWS native services, Python, and PySpark. The role…
Added 43 mins ago
Sr. Specialist, AI CRM Engineering
Bristol Myers Squibb
Princeton, NJ
…industry standard models like Claude accessed directly or via AWS Bedrock under the direction of the engineering…
Added 43 mins ago
Associate Engineer, Analytical AI Engineering
Bristol Myers Squibb
Princeton, NJ
Proficiency in Python and SQL; familiarity with data pipeline development and common processing patterns.
Added 43 mins ago
Senior AI/AML Engineer, Vice President
Citigroup
Jersey City, NJ
Strong proficiency in Python and backend development
Added 43 mins ago
Senior AI/AML Engineer, Vice President
Citigroup
Jersey City, NJ
Strong proficiency in Python and backend development
Added 1 hour ago
Head of AI Engineering (Architecture & Agents)
GoOpti B.V.
Remote, United States
Infrastructure: AWS (EKS), Docker, Kubernetes / Helm, GitHub Actions CI/CD, New Relic
Added 1 hour ago
O
Technical Account Manager
Oscilar
Remote, United States
- $177,500 to $205,000 USD / year
- Familiarity with cloud technologies and public cloud services (AWS, GCP, Azure)
Added 1 hour ago
SENIOR DATA ARCHITECT
Fenyx Health Insurance Company
Lewisburg, PA
Added 1 hour ago
Cloud Engineer, Specialist
Vanguard
Malvern, PA
Create platform solutions using Python and applicable AWS and container technologies, including Kubernetes, EKS, ECS, Lambda, and SageMaker.
Added 1 hour ago
IF
Undergraduate Intern – Technology Focus
I Federal Reserve Bank of Minneapolis
Minneapolis, MN
- $23 USD / hour
AWS Cloud Services, Terraform, and CI/CD pipelines
Added 2 hours ago
AI/ML Machine Learning Engineer
Children's Healthcare of Atlanta, Inc.
United States
Familiarity with cloud computing (Azure, AWS, Google Cloud) with focus on machine learning and data science tools (Databricks, Snowflake, Azure ML).
Added 3 hours ago
Data Scientist--JIATF
CACI International
Alexandria, VA
Experience working within cloud analytics environments such as Microsoft Azure, AWS, or similar platforms.
Added 3 hours ago
Web Developer
CACI International
Chantilly, VA
AWS certification, such as AWS Certified Developer – Associate or AWS Certified DevOps Engineer – Professional.
Added 3 hours ago
Linux and Ansible Automation Engineer
BOOZ, ALLEN & HAMILTON, INC.
Reston, VA
Experience working with cloud platforms such as AWS, Azure, or GCP
Added 3 hours ago
Technology Consulting - TMT - Forward Deployed Engineer - Sr Manager
EY
Chicago, IL · Houston, TX · Miami, FL · New York, NY · San Antonio, TX · San Francisco, CA · Dallas, TX
Full-stack and infrastructure skills. Advanced hands-on Python or Java, cloud-native services on Azure, AWS, and/or GCP, Kubernetes, Docker, and CI/CD.
Added 3 hours ago
Senior Full-Stack Engineer
Manta Cares
San Francisco, CA
- Strong with data models and systems architecture: relational schema design and migrations (Postgres preferred), designing and deploying cloud applications (AWS preferred)
Added 4 hours ago
Professional Services III - AMZ27003.3
Amazon.com Services LLC
New York, NY
2. Lead the development and ML and AI-based workstreams for Global Clients including the deployment of the first-ever Generative AI content creation for marketing in collaboration with AWS.
Added 5 hours ago
Backend Software Engineer
Steampunk
Remote, United States
Experience deploying Python applications to AWS Lambda and Kubernetes
Added 5 hours ago
Backend Software Engineer
Steampunk
Remote, United States
Experience deploying Python applications to AWS Lambda and Kubernetes
Added 5 hours ago
Data Engineer
Steampunk
Remote, United States
Experience in crafting database / data warehouse solutions in cloud (Preferably AWS. Alternatively Azure, GCP).

Closed listing

Deloitte

Production Support Lead - Products & Platforms

Philadelphia, PA, United States
Pittsburgh, PA, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Posting language: English
Posted: Oct 5, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Team

Are you looking for a unique opportunity with both start-up spirit AND enterprise strength? Deloitte's Converge for FSI business offers both! We are looking for a talented individual with an innovative mindset to join the Converge for FSI team in our mission to develop differentiated financial services products that achieve product-market fit. This role is focused on ClaimBeacon, a managed composable insurance platform that helps personal and commercial lines insurance carriers launch new digital product propositions and services and transform the digital customer and Claim Adjustors experience. This is a great opportunity to be on the frontlines of Deloitte's innovation and product strategy while staying close to industry/sector priorities.

Position Summary

ClaimBeacon is Deloitte's AI-powered claims solution - a managed, agentic AI platform integrated with Guidewire that helps insurance carriers modernize the claims experience. As Production Support Lead, you'll own L3 production support for ClaimBeacon, picking up the issues our L1/L2 team can't resolve through initial triage and log review, and seeing them through to a fix. It's a hands-on technical role spanning application bug fixes, data pipeline issues, AI agent troubleshooting, and small enhancements, with a strong emphasis on keeping the platform reliable, secure, and compliant as adoption grows.

Recruiting for this role ends on 10/31/2026.

Work you'll do

Act as the L3 escalation point for tickets triaged, logged, and initially investigated by our L1/L2 support team
Reproduce, debug, and resolve production bugs across the ClaimBeacon application, using logs and monitoring tools to find root cause
Troubleshoot and fix data pipeline failures and integration issues between ClaimBeacon and Guidewire
Monitor, troubleshoot, and resolve issues within the agentic AI platform, including agent orchestration failures, tool/integration errors, and unexpected agent behavior
Support data and AI governance and compliance requirements, ensuring fixes, data handling, and agent outputs stay aligned with internal controls and regulatory expectations
Design and ship small enhancements to production code in response to client and internal feedback
Decide when an issue needs to be escalated to the core engineering team versus resolved directly, to protect the roadmap for new lines of business
Document root causes, fixes, and workarounds so recurring issues get resolved faster over time

The successful candidate would possess these skills:

Full-stack development experience in Java and Python, comfortable reading and modifying code across the stack
Working knowledge of DevOps practices - CI/CD pipelines, monitoring, and cloud environments (AWS)
Exposure to agentic AI or LLM-based tooling, or strong interest in ramping up quickly on new AI systems
Familiarity with Flutter, or the ability to pick up a new front-end framework quickly
Comfortable troubleshooting data pipelines and writing SQL for root cause analysis
Experience with Insurance platform like Guidewire, Majesco, Origami or similar policy/claims administration platforms is a plus
Understanding of data and AI governance concepts (e.g., model risk, auditability, responsible AI, data privacy) in a regulated industry setting
Strong sense of ownership - you see issues through to resolution rather than passing them along
Able to work independently and make sound judgment calls under the pressure of a live production issue
Clear communicator who can translate technical detail for both engineers and client-facing teams
Comfortable moving across the stack - frontend, backend, data, and infrastructure - as the day requires

Qualifications

Required:

Bachelor's Degree in Software Engineering or equivalent field.
5+ years of professional software engineering or production support experience
Proven experience in last 3 years owning production issues end-to-end - from initial log review and triage through root cause analysis to a shipped fix
Ability to travel 10-20%, on average, based on the work you do and the clients and industries/sectors you serve.
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Preferred:

Experience supporting SaaS or platform products through periods of active growth and scale
Familiarity with agentic AI frameworks (e.g., LangGraph) or modern LLM-based tooling
Insurance industry experience, particularly with claims or policy administration systems

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $105,400-$207,800.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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