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Added 3 mins ago
ConvergeProsperity - Product Forward Deployed Engineer, BankingSuite (Manager) - Products & Platforms
Deloitte
Tempe, AZ
Lead discovery sessions to understand client architectures, pain points, and business objectives
Added 3 mins ago
Software Engineer III - Full-stack Developer with Anthropic Experience
Deloitte
Tempe, AZ
Lead end-to-end delivery of complex features from requirements gathering through deployment and monitoring.
Added 3 mins ago
Lead Architect with Anthropic Experience
Deloitte
Tempe, AZ
Lead Architect with Agentic AI Experience, AI & Engineering/Engineering as a Service
Added 3 mins ago
Engineer III- Technology
Edward Jones
Tempe, AZ
Design, develop, test, and implement scalable Java-based applications and services
Added 3 mins ago
Lead Product Forward Deployed Engineer (pFDE) - Products & Platforms
Deloitte
Tempe, AZ
Lead discovery sessions to understand client architectures, pain points, and business objectives
Added 3 mins ago
Banking Product Forward Deployed Engineer - Products & Platforms
Deloitte
Tempe, AZ
Lead discovery sessions to understand client architectures, pain points, and business objectives
Added 3 mins ago
Production Support Lead - Products & Platforms
Deloitte
Tempe, AZ
…carriers modernize the claims experience. As Production Support Lead, you'll own L3 production support for ClaimBeacon, picking up the issues our L1/L2 team can't resolve through initial…
Added 4 mins ago
Hardware Developer Intern 2027 -Tucson, AZ
IBM
TUCSON, AZ
Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? We invite you to join us.
Added 4 mins ago
AE
Campus Graduate Masters Full-Time Manager - 2027 Data Engineer II, Enterprise Technology Services- Phoenix, AZ
American Express
Phoenix, AZ
- $89,250 to $150,250 USD / year
- Full-time
…provide product management for core enterprise platforms, and lead technology risk and information security, enterprise data governance and platforms, digital product and design, and…
Added 4 mins ago
AE
Campus Undergraduate Full-Time Analyst - 2027 Data Engineer I, Enterprise Technology Services- Phoenix, AZ
American Express
Phoenix, AZ
- $78,000 to $124,750 USD / year
- Full-time
…provide product management for core enterprise platforms, and lead technology risk and information security, enterprise data governance and platforms, digital product and design, and…
Added 4 mins ago
AE
Campus Graduate Masters Full-Time Engineer - 2027 AI Engineer I, Enterprise Technology Services- Phoenix, AZ
American Express
Phoenix, AZ
- $78,000 to $124,750 USD / year
- Full-time
…provide product management for core enterprise platforms, and lead technology risk and information security, enterprise data governance and platforms, digital product and design, and…
Added 4 mins ago
Principal Software Engineer
Highmark Health
Phoenix, AZ
As a technical expert, you will define service topologies, drive complex vendor migrations, lead partner integrations, and set measurable non-functional requirements. Furthermore, you will…
Added 4 mins ago
AE
Sr Software Engineer II - Enterprise Architecture
American Express
Phoenix, AZ
- $123,000 to $215,250 USD / year
Design, develop, and deliver scalable, high-quality software solutions across the full stack, leveraging Java and Python for enterprise-grade platforms and services
Added 1 hour ago
ConvergeProsperity - Product Forward Deployed Engineer, BankingSuite (Manager) - Products & Platforms
Deloitte
Boston, MA
Lead discovery sessions to understand client architectures, pain points, and business objectives
Added 1 hour ago
Software Engineer III - Full-stack Developer with Anthropic Experience
Deloitte
Boston, MA
Lead end-to-end delivery of complex features from requirements gathering through deployment and monitoring.
Added 1 hour ago
Lead Architect with Anthropic Experience
Deloitte
Boston, MA
Lead Architect with Agentic AI Experience, AI & Engineering/Engineering as a Service
Added 1 hour ago
Banking Product Forward Deployed Engineer - Products & Platforms
Deloitte
Boston, MA
Lead discovery sessions to understand client architectures, pain points, and business objectives
Added 1 hour ago
Lead Product Forward Deployed Engineer (pFDE) - Products & Platforms
Deloitte
Boston, MA
Lead discovery sessions to understand client architectures, pain points, and business objectives
Added 1 hour ago
Production Support Lead - Products & Platforms
Deloitte
Boston, MA
…carriers modernize the claims experience. As Production Support Lead, you'll own L3 production support for ClaimBeacon, picking up the issues our L1/L2 team can't resolve through initial…
Added 2 hours ago
W
Staff Software Engineer (Backend, Business Systems)
Whoop
Boston, MA
- $170,000 to $230,000 USD / year
- Lead engineering efforts for complex technical initiatives from discovery through production rollout, coordinating dependencies across teams and vendors and measuring outcomes through…
Added 3 hours ago
Lead Software Engineer
Chicago, IL · Peoria, IL · Irving, TX
The Lead Software engineer – Ecommerce Search is responsible for setting the technical direction and overseeing the execution of advanced search solutions. This role combines strategic…
Added 4 hours ago
Principal Full Stack Software Engineer (P60) - Growth
Atlassian
Remote, United States
As a Principal Full Stack Software Engineer (P60) on Starburst, you will serve as the lead technical anchor for multi-quarter onboarding and cross-flow initiatives across Atlassian's…
Added 4 hours ago
Senior Software Test Development Engineer
NVIDIA Corporation
North District, IL
We are looking for a skilled Software Developer with strong hardware knowledge to join our diverse team passionate about developing low-level software and test infrastructure for NVIDIA's…
Added 5 hours ago
O
Lead Principal Site Reliability Engineer
Oracle
Nashville, TN
- $96,300 to $264,100 USD / year
Identify systemic reliability risks and lead cross-functional initiatives to address them.
Added 6 hours ago
BF
Automation Tester
BC Forward
Cincinnati, OH
- $75 to $78 USD / hour

Deloitte

Production Support Lead - Products & Platforms

Boston, MA, United States

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Job details

Posting language: English
Posted: Oct 5, 2026

Original job description

The Team

Are you looking for a unique opportunity with both start-up spirit AND enterprise strength? Deloitte's Converge for FSI business offers both! We are looking for a talented individual with an innovative mindset to join the Converge for FSI team in our mission to develop differentiated financial services products that achieve product-market fit. This role is focused on ClaimBeacon, a managed composable insurance platform that helps personal and commercial lines insurance carriers launch new digital product propositions and services and transform the digital customer and Claim Adjustors experience. This is a great opportunity to be on the frontlines of Deloitte's innovation and product strategy while staying close to industry/sector priorities.

Position Summary

ClaimBeacon is Deloitte's AI-powered claims solution - a managed, agentic AI platform integrated with Guidewire that helps insurance carriers modernize the claims experience. As Production Support Lead, you'll own L3 production support for ClaimBeacon, picking up the issues our L1/L2 team can't resolve through initial triage and log review, and seeing them through to a fix. It's a hands-on technical role spanning application bug fixes, data pipeline issues, AI agent troubleshooting, and small enhancements, with a strong emphasis on keeping the platform reliable, secure, and compliant as adoption grows.

Recruiting for this role ends on 10/31/2026.

Work you'll do

Act as the L3 escalation point for tickets triaged, logged, and initially investigated by our L1/L2 support team
Reproduce, debug, and resolve production bugs across the ClaimBeacon application, using logs and monitoring tools to find root cause
Troubleshoot and fix data pipeline failures and integration issues between ClaimBeacon and Guidewire
Monitor, troubleshoot, and resolve issues within the agentic AI platform, including agent orchestration failures, tool/integration errors, and unexpected agent behavior
Support data and AI governance and compliance requirements, ensuring fixes, data handling, and agent outputs stay aligned with internal controls and regulatory expectations
Design and ship small enhancements to production code in response to client and internal feedback
Decide when an issue needs to be escalated to the core engineering team versus resolved directly, to protect the roadmap for new lines of business
Document root causes, fixes, and workarounds so recurring issues get resolved faster over time

The successful candidate would possess these skills:

Full-stack development experience in Java and Python, comfortable reading and modifying code across the stack
Working knowledge of DevOps practices - CI/CD pipelines, monitoring, and cloud environments (AWS)
Exposure to agentic AI or LLM-based tooling, or strong interest in ramping up quickly on new AI systems
Familiarity with Flutter, or the ability to pick up a new front-end framework quickly
Comfortable troubleshooting data pipelines and writing SQL for root cause analysis
Experience with Insurance platform like Guidewire, Majesco, Origami or similar policy/claims administration platforms is a plus
Understanding of data and AI governance concepts (e.g., model risk, auditability, responsible AI, data privacy) in a regulated industry setting
Strong sense of ownership - you see issues through to resolution rather than passing them along
Able to work independently and make sound judgment calls under the pressure of a live production issue
Clear communicator who can translate technical detail for both engineers and client-facing teams
Comfortable moving across the stack - frontend, backend, data, and infrastructure - as the day requires

Qualifications

Required:

Bachelor's Degree in Software Engineering or equivalent field.
5+ years of professional software engineering or production support experience
Proven experience in last 3 years owning production issues end-to-end - from initial log review and triage through root cause analysis to a shipped fix
Ability to travel 10-20%, on average, based on the work you do and the clients and industries/sectors you serve.
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Preferred:

Experience supporting SaaS or platform products through periods of active growth and scale
Familiarity with agentic AI frameworks (e.g., LangGraph) or modern LLM-based tooling
Insurance industry experience, particularly with claims or policy administration systems

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $105,400-$207,800.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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