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Added 6 mins ago
Software Engineer II - Python AI Engineer
Rock Family of Companies
Detroit, MI
As a Python AI Engineer on our Data Science/AI Platform team, you will be at the forefront of our most ambitious technical initiatives. Your role is dual-purposed: you will build and…
Added 6 mins ago
Lead Architect with Anthropic Experience
Deloitte
Detroit, MI
Lead Architect with Agentic AI Experience, AI & Engineering/Engineering as a Service
Added 6 mins ago
Software Engineer III - Full-stack Developer with Anthropic Experience
Deloitte
Detroit, MI
Software Engineer III with Agentic AI Experience, AI & Engineering/Engineering as a Service
Added 6 mins ago
Production Support Lead - Products & Platforms
Deloitte
Detroit, MI
ClaimBeacon is Deloitte's AI-powered claims solution - a managed, agentic AI platform integrated with Guidewire that helps insurance carriers modernize the claims experience. As Production…
Added 6 mins ago
Lead Product Forward Deployed Engineer (pFDE) - Products & Platforms
Deloitte
Detroit, MI
Technical Stack: Strong proficiency in SQL, Python, bonus Java Springboot, ReactJS
Added 3 hours ago
Software Engineer (Hybrid)
Cisco
San Jose, CA
…champion an "AI-Native" engineering approach, using GenAI and agentic workflows to automate migrations and accelerate synergy realization while ensuring architectural…
Added 4 hours ago
EG
Dev Lead
Eliassen Group
Pierre, SD
- $110 to $120 USD / hour
…technical direction, security, and performance while promoting agentic engineering practices and healthy engineering standards across services and…
Added 5 hours ago
EG
Dev Lead
Eliassen Group
Phoenix, AZ
- $110 to $120 USD / hour
…technical direction, security, and performance while promoting agentic engineering practices and healthy engineering standards across services and…
Added 6 hours ago
EG
Dev Lead
Eliassen Group
Jackson, MS
- $110 to $120 USD / hour
…technical direction, security, and performance while promoting agentic engineering practices and healthy engineering standards across services and…
Added 6 hours ago
Principal Scientist, Translational AI Foundations
Bristol Myers Squibb
Cambridge, MA
…versioning, validation evidence), and who has started building agentic automation on that foundation. You will build on the existing enterprise data platforms in partnership with the data,…
Added 6 hours ago
Director, Data Science, Functional Genomics
Merck
Cambridge, MA
Bring modern AI and ML, including LLM powered agentic workflows and network based methods, to how we triage targets and synthesize biological evidence.
Added 6 hours ago
Software Engineer III - Full-stack Developer with Anthropic Experience
Deloitte
Boston, MA
Software Engineer III with Agentic AI Experience, AI & Engineering/Engineering as a Service
Added 6 hours ago
Lead Architect with Anthropic Experience
Deloitte
Boston, MA
Lead Architect with Agentic AI Experience, AI & Engineering/Engineering as a Service
Added 6 hours ago
Lead Product Forward Deployed Engineer (pFDE) - Products & Platforms
Deloitte
Boston, MA
Technical Stack: Strong proficiency in SQL, Python, bonus Java Springboot, ReactJS
Added 6 hours ago
Production Support Lead - Products & Platforms
Deloitte
Boston, MA
ClaimBeacon is Deloitte's AI-powered claims solution - a managed, agentic AI platform integrated with Guidewire that helps insurance carriers modernize the claims experience. As Production…
Added 6 hours ago
CTO, Anthropic Practice
EPAM Systems
Boston, MA
…conversation to a signed deal and live delivery. The focus is agentic process transformation: redesigning end-to-end business processes around Claude-based agents that do real work, not…
Added 6 hours ago
EG
Dev Lead
Eliassen Group
Boston, MA
- $110 to $120 USD / hour
…technical direction, security, and performance while promoting agentic engineering practices and healthy engineering standards across services and…
Added 7 hours ago
EG
Dev Lead
Eliassen Group
Lincoln, NE
- $110 to $120 USD / hour
…technical direction, security, and performance while promoting agentic engineering practices and healthy engineering standards across services and…
Added 7 hours ago
EG
Dev Lead
Eliassen Group
Honolulu, HI
- $110 to $120 USD / hour
…technical direction, security, and performance while promoting agentic engineering practices and healthy engineering standards across services and…
Added 7 hours ago
EG
Dev Lead
Eliassen Group
Cheyenne, WY
- $110 to $120 USD / hour
…technical direction, security, and performance while promoting agentic engineering practices and healthy engineering standards across services and…
Added 8 hours ago
EG
Dev Lead
Eliassen Group
Concord, NH
- $110 to $120 USD / hour
…technical direction, security, and performance while promoting agentic engineering practices and healthy engineering standards across services and…
Added 9 hours ago
Senior Delivery Consultant, Professional Services - SAP
Amazon Web Services, Inc.
Tampa, FL · Boston, MA · Seattle, WA · Arlington, VA · Atlanta, GA · Irvine, CA · Denver, CO · Chicago, IL · San Francisco, CA · Dallas, TX
Apply AI-powered and agentic migration tools including AWS Transform, ModelizeIT, Kiro, and equivalent tooling to accelerate discovery, assessment, and migration execution at scale
Added 9 hours ago
EG
Dev Lead
Eliassen Group
Providence, RI
- $110 to $120 USD / hour
…technical direction, security, and performance while promoting agentic engineering practices and healthy engineering standards across services and…
Added 10 hours ago
EG
Dev Lead
Eliassen Group
Bismarck, ND
- $110 to $120 USD / hour
…technical direction, security, and performance while promoting agentic engineering practices and healthy engineering standards across services and…
Added 10 hours ago
EG
Dev Lead
Eliassen Group
Helena, MT
- $110 to $120 USD / hour
…technical direction, security, and performance while promoting agentic engineering practices and healthy engineering standards across services and…

Deloitte

Production Support Lead - Products & Platforms

Boston, MA, United States

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Job details

Posting language: English
Posted: Oct 5, 2026

Original job description

The Team

Are you looking for a unique opportunity with both start-up spirit AND enterprise strength? Deloitte's Converge for FSI business offers both! We are looking for a talented individual with an innovative mindset to join the Converge for FSI team in our mission to develop differentiated financial services products that achieve product-market fit. This role is focused on ClaimBeacon, a managed composable insurance platform that helps personal and commercial lines insurance carriers launch new digital product propositions and services and transform the digital customer and Claim Adjustors experience. This is a great opportunity to be on the frontlines of Deloitte's innovation and product strategy while staying close to industry/sector priorities.

Position Summary

ClaimBeacon is Deloitte's AI-powered claims solution - a managed, agentic AI platform integrated with Guidewire that helps insurance carriers modernize the claims experience. As Production Support Lead, you'll own L3 production support for ClaimBeacon, picking up the issues our L1/L2 team can't resolve through initial triage and log review, and seeing them through to a fix. It's a hands-on technical role spanning application bug fixes, data pipeline issues, AI agent troubleshooting, and small enhancements, with a strong emphasis on keeping the platform reliable, secure, and compliant as adoption grows.

Recruiting for this role ends on 10/31/2026.

Work you'll do

Act as the L3 escalation point for tickets triaged, logged, and initially investigated by our L1/L2 support team
Reproduce, debug, and resolve production bugs across the ClaimBeacon application, using logs and monitoring tools to find root cause
Troubleshoot and fix data pipeline failures and integration issues between ClaimBeacon and Guidewire
Monitor, troubleshoot, and resolve issues within the agentic AI platform, including agent orchestration failures, tool/integration errors, and unexpected agent behavior
Support data and AI governance and compliance requirements, ensuring fixes, data handling, and agent outputs stay aligned with internal controls and regulatory expectations
Design and ship small enhancements to production code in response to client and internal feedback
Decide when an issue needs to be escalated to the core engineering team versus resolved directly, to protect the roadmap for new lines of business
Document root causes, fixes, and workarounds so recurring issues get resolved faster over time

The successful candidate would possess these skills:

Full-stack development experience in Java and Python, comfortable reading and modifying code across the stack
Working knowledge of DevOps practices - CI/CD pipelines, monitoring, and cloud environments (AWS)
Exposure to agentic AI or LLM-based tooling, or strong interest in ramping up quickly on new AI systems
Familiarity with Flutter, or the ability to pick up a new front-end framework quickly
Comfortable troubleshooting data pipelines and writing SQL for root cause analysis
Experience with Insurance platform like Guidewire, Majesco, Origami or similar policy/claims administration platforms is a plus
Understanding of data and AI governance concepts (e.g., model risk, auditability, responsible AI, data privacy) in a regulated industry setting
Strong sense of ownership - you see issues through to resolution rather than passing them along
Able to work independently and make sound judgment calls under the pressure of a live production issue
Clear communicator who can translate technical detail for both engineers and client-facing teams
Comfortable moving across the stack - frontend, backend, data, and infrastructure - as the day requires

Qualifications

Required:

Bachelor's Degree in Software Engineering or equivalent field.
5+ years of professional software engineering or production support experience
Proven experience in last 3 years owning production issues end-to-end - from initial log review and triage through root cause analysis to a shipped fix
Ability to travel 10-20%, on average, based on the work you do and the clients and industries/sectors you serve.
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Preferred:

Experience supporting SaaS or platform products through periods of active growth and scale
Familiarity with agentic AI frameworks (e.g., LangGraph) or modern LLM-based tooling
Insurance industry experience, particularly with claims or policy administration systems

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $105,400-$207,800.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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