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Added 3 mins ago
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AI Platform Engineer
Bright Vision Technologies
Remote, United States
- $100,000 to $180,000 USD / year
Design and maintain scalable AI model serving platforms.
Added 3 mins ago
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Salesforce Platform Architect
Bright Vision Technologies
Remote, United States
- $175,000 to $200,000 USD / year
We are seeking a Salesforce Paltform Architect to design and govern enterprise Salesforce implementations across Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, and Industry…
Added 7 mins ago
Vice President, Communications
Xometry
Waltham, MA · North Bethesda, MD · Boston, MA
CEO and executive communications. Serve as the CEO's primary communications counselor and voice architect. Run to a planned cadence and personally draft or refine keynotes, bylines and…
Added 7 mins ago
Vice President, Communications
Xometry
North Bethesda, MD · Boston, MA
CEO and executive communications. Serve as the CEO's primary communications counselor and voice architect. Run to a planned cadence and personally draft or refine keynotes, bylines and…
Added 9 mins ago
Lead Analytics Engineer
PRINTERLOGIC, LLC
LEHI, UT
…a Lead Analytics Engineer to serve as the primary technical architect of our data platform. This is a high-ownership, hands-on role where you will design and govern the systems that power…
Added 9 mins ago
Technical Architect II - AI-Native
COTIVITI, INC.
SOUTH JORDAN, UT
Added 9 mins ago
Data Engineer
Deloitte
Salt Lake City, UT
…opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service…
Added 9 mins ago
Capital Project Manager, Senior
Intermountain Health
Salt Lake City, UT
…schedules and budgets are maintained, reviews change orders, Architect and Contractor pay requests, vendor invoices, reviews construction quality, and assures that decisions made are in the…
Added 9 mins ago
Workday Healthcare Financial Implementation Consultant
WORKDAY, INC.
SALT LAKE CITY, UT
…healthcare industry, and implementation expertise by serving as an architect and advisor while ensuring the financial solutions alignment with other functional areas in the Workday product…
Added 9 mins ago
Senior Lead Network Architect
Lumen
Salt Lake City, UT
Join Lumen as a Senior Lead Network Architect and help transform our large-scale network infrastructure. You will design resilient, scalable architectures across Internet and MPLS core…
Added 9 mins ago
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ServiceNow Integration / Data Architect
Cognizant
Salt Lake City, UT
- $100,000 to $117,000 USD / year
As an Integration / Data Architect, you will make an impact by designing how trusted data flows into the ServiceNow platform, so that our clients can rely on accurate records, clean…
Added 9 mins ago
Capital Portfolio Manager
Intermountain Health
Salt Lake City, UT
…schedules and budgets are maintained, reviews change orders, Architect and Contractor pay requests, vendor invoices, reviews construction quality, and assures that decisions made are in the…
Added 9 mins ago
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ServiceNow AICT Solution Architect
Cognizant
Salt Lake City, UT
- $100,000 to $117,000 USD / year
As a ServiceNow AICT Solution Architect, you will make an impact by shaping how our clients govern, deploy, and scale AI on the ServiceNow platform through AI Control Tower (AICT). You will…
Added 20 mins ago
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Enterprise Operating Model Manager, Energy
Accenture
Atlanta, GA
- $87,400 to $253,000 USD / year
Accenture's Enterprise Operating Model practice. We partner with Boards, CEOs, and other C-Suite Leaders to co-create their future ways of working, based on their unique business and growth…
Added 20 mins ago
Data Engineer
Deloitte
Atlanta, GA
…opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service…
Added 20 mins ago
Lead Forward Deployed Engineer, Microsoft AI & Data
Deloitte
Atlanta, GA
Architect and oversee delivery of LLM-enabled applications including copilots, agentic workflows, assistants, and knowledge search experiences using one or more enterprise AI platforms (see…
Added 20 mins ago
Lead Forward Deployed Engineer, Palantir
Deloitte
Atlanta, GA
Architect and oversee delivery of LLM-enabled applications including copilots, agentic workflows, assistants, and knowledge search experiences using one or more enterprise AI platforms (see…
Added 20 mins ago
Lead Forward Deployed Engineer, Frontier GenAI
Deloitte
Atlanta, GA
Architect and oversee delivery of LLM-enabled applications including copilots, agentic workflows, assistants, and knowledge search experiences using one or more enterprise AI platforms (see…
Added 20 mins ago
Agentic AI Engineer, Senior
Deloitte
Atlanta, GA
AWS: Amazon Bedrock (foundation models, model evaluation, and agent orchestration); Knowledge bases (retrieval, metadata filtering, re-ranking), Guardrails, Prompt Flows, and RAG pipelines…
Added 20 mins ago
Lead Forward Deployed Engineer, ServiceNow
Deloitte
Atlanta, GA
Architect and oversee delivery of LLM-enabled applications including copilots, agentic workflows, assistants, and knowledge search experiences using one or more enterprise AI platforms (see…
Added 20 mins ago
Senior Forward Deployed Engineer, ServiceNow
Deloitte
Atlanta, GA
Apply architecture decisions that balance quality, safety, latency, cost, and model risk.
Added 20 mins ago
Agentic AI Engineer, Senior - Anthropic/Claude
Deloitte
Atlanta, GA
Design and build Generative AI and agentic solutions using Claude, including agent orchestration, tool integration, and Model Context Protocol (MCP) based integrations, using the Claude…
Added 20 mins ago
Agentic AI Engineer - Anthropic/Claude
Deloitte
Atlanta, GA
Design and build Generative AI and agentic solutions using Claude, including agent orchestration, tool integration, and Model Context Protocol (MCP) based integrations, using the Claude…
Added 20 mins ago
Ruby Developer - Project Software Engineer III
Deloitte
Atlanta, GA
Collaborating closely with the Engineering Crew Lead and API Architect on solution delivery
Added 20 mins ago
AI Engineer II
Deloitte
Atlanta, GA
…curation, governance, platform foundations) and a Lead AI Solutions Architect (end-to-end solution architecture, integration patterns, non-functional requirements), partnering closely with…

Deloitte

Lead Managed Services Engineer

Chicago, IL, United States

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Job details

Posting language: English
Posted: Oct 28, 2026

Original job description

Lead Managed Services Engineer II

As a Lead Engineer for Hybrid Managed Services, you will lead an AIOps-driven operating model across Infrastructure Managed Services (IMS), Cloud Managed Services, AI/HPC environments, and End-User Support Services- all within Deloitte's Hybrid Cloud Infrastructure offering. You will architect intelligent, automated, and predictive operations that improve reliability, reduce incidents, and accelerate efficiency across complex enterprise infrastructures. While the long-term strategy centers on autonomous and AI-enabled operations, you will also oversee the disciplined management of legacy environments that require stabilization, modernization, and structured transition into the AIOps framework. This role is the executive bridge between clients, delivery teams, and leadership, ensuring business outcomes are achieved through secure, scalable, and continuously improving infrastructure operations.

Recruiting for this role ends on 11/11/26.

Work You'll Do* Assist in leading the design and execution of an AIOps-first operating model that leverages predictive analytics, event correlation, and automated remediation to improve SLA attainment, reduce incidents, and deliver measurable efficiency gains.* Oversee end-to-end delivery across Infrastructure Managed Services (IMS), Hybrid Managed Services (HMS), Cloud Managed Services, and supporting AI/HPC environments and End-User Services-ensuring availability, performance, and operational excellence.* Manage legacy and traditional infrastructure estates while driving their gradual modernization, including the adoption of enhanced observability, automation playbooks, and AIOps capabilities.* Implement and evolve advanced observability platforms (e.g., Prometheus, Grafana, ServiceNow, AIOps platforms) to enable real-time visibility, anomaly detection, and automated root-cause correlation.* Direct client onboarding, transitions, and run-state operations across hybrid, multi-platform environments-achieving stabilization and modernization milestones (>95% on target).* Serve as the senior escalation leader for critical incidents, ensuring rapid resolution, clear executive communication, and client satisfaction ratings ≥90%.* Drive continuous automation expansion, increasing automated remediation coverage, predictive detection accuracy, and noise reduction across monitored environments.* Champion at least two major AIOps- or automation-led service enhancement initiatives per year, delivering quantifiable improvements in MTTR, incident volume, or operational cost.* Maintain rigorous compliance, security alignment, and governance across all managed environments, targeting zero critical audit findings.* Provide monthly and quarterly updates on operational KPIs, AIOps adoption progress, automation impact, incident patterns, and client value realization.

The Team

Deloitte's Hybrid Managed Services team brings together leaders in infrastructure operations, AIOps engineering, automation, observability, and enterprise service delivery. The team's mission is to evolve traditional IMS into an intelligence-driven, predictive operations model that increases resiliency, reduces operational cost, and enables clients to modernize at scale. While accelerating toward autonomous operations, the team maintains strong foundational management of legacy environments to ensure reliable service delivery throughout the modernization journey. Here, you'll collaborate with and mentor some of the best minds in the industry-driving innovation, shaping best practices, and representing Deloitte at client and industry forums.

Required Qualifications* Minimum 8 years in infrastructure operations or IMS delivery, with at least 5 years leading multi-tower hybrid or complex enterprise environments.* Experience managing large-scale operations supporting ≥10,000 users or ≥$40M in managed revenue across compute, storage, network, virtualization, cloud, and end-user services.* Demonstrated success implementing AIOps frameworks, predictive analytics, or automation programs that improved SLA attainment, reduced incident volume, or delivered significant MTTR reductions.* Proven ability to lead multi-tower delivery teams across geographies, including infrastructure, automation, and observability specialists.* Budget oversight for large managed services portfolios ($40M+), with accountability for efficiency improvements and cost optimization.* Strong proficiency with infrastructure automation, observability, and AIOps-enabling tools (Terraform, Ansible, Prometheus, Grafana, ServiceNow, and AIOps platforms).* Ability to lead client communications and serve as the senior operational escalation point while maintaining 90% CSAT.* Travel up to 50% based on the work you do and the clients and industries/sectors you serve.* Limited immigration sponsorship may be available.

Preferred Qualifications* Experience modernizing legacy infrastructure environments into automation-enabled and AIOps-augmented operations for global enterprises.* Ability to identify and operationalize modernization initiatives, piloting at least one AI- or automation-enabled improvement annually.* Advanced certifications in cloud, infrastructure, automation, or service management frameworks (ITIL, PMP, AWS/Azure/GCP).* Strong executive presentation skills, with proven ability to articulate operational insights, predictive indicators, and modernization roadmaps to senior stakeholders.* Experience expanding managed services portfolios or contributing to revenue growth of at least $2M+ annually through new or enhanced offerings.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $ 144,000 to $265,000 .

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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