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Added 1 min ago
Senior Client Operations Manager
Bertelsmann-Jobs
Red Oak, TX
As a Senior Client Operations Manager at Arvato, you will serve as the senior on-site leader for our site in Lancaster, Texas, combining full accountability for both warehouse operations…
Added 5 mins ago
P
Diesel Technician Mechanic III Entry Level
Penske
Auburn, MA
- $32.45 USD / hour
…about our vehicle maintenance processes and the cutting-edge technology we use. And we will make sure you are getting the industry certified training you need to succeed and grow your…
Added 6 mins ago
Customer Trainer
Intuitive
Houston, TX
The Customer Trainer will report directly to the Training Manager for their region. This training professional will deliver da Vinci® System technology training and facilitate surgeon-led…
Added 6 mins ago
Technical Marketing Engineer - IIoT Routing (Hybrid)
Cisco
Research Triangle Park, NC
Our Technical Marketing Engineer Team is responsible for our industrial IoT portfolio with advanced cybersecurity capabilities, specifically designed for verticals such as Utilities,…
Added 6 mins ago
Finance Manager – Cloud Economics & Gross Margin
Cisco
Research Triangle Park, NC
Looking for a Finance Manager to join our dynamic Splunk Finance team that partners closely with the Splunk Platforms Business. We support financial planning, business insights, and…
Added 6 mins ago
Risk Manager, Third Party Risk Management
Cisco
Research Triangle Park, NC
You'll help to implement and operate our end-to-end supplier risk program. You are a person who:
Added 6 mins ago
Program Manager – Data Analytics and Process Improvement
Cisco
Research Triangle Park, NC
…will bridge the gap between complex PLM business processes and advanced data-driven insights. By implementing innovative analytical solutions, you will ensure our operational framework is…
Added 6 mins ago
Inventory Accounting Operations Analyst
Cisco
Research Triangle Park, NC
We are looking for a curious, self-directed individual who understands that technology is a force multiplier when grounded in a strong understanding of accounting, data, processes, and…
Added 6 mins ago
FIELD SUPPORT ANALYST - FAYETTEVILLE, NC
Compass Group, North America
FAYETTEVILLE, NC
Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their…
Added 6 mins ago
Technical Lead – Nuclear Risk-Informed Maintenance Engineering
GE Vernova
Wilmington, NC
…maintenance strategy framework for next-generation reactor technology. As the Technical Lead Engineer for Maintenance Strategy, you will lead the development of risk-informed,…
Added 7 mins ago
DC
Senior Project Manager, Implementation (U.S.A. Remote)
Danaher Corporation
Raleigh, NC
- $120,000 to $127,000 USD / year
The Senior Project Manager for Beckman Coulter Diagnostics is responsible for overseeing and leading mid-to-large scale multi-discipline installations within a Clinical Laboratory…
Added 7 mins ago
Private Equity Mergers & Acquisitions Strategy & Diligence Manager
Deloitte
Charlotte, NC · Raleigh, NC
Private Equity M&A Strategy & Diligence Manager
Added 7 mins ago
Mergers and Acquisitions Product Technology Diligence Senior Manager
Deloitte
Charlotte, NC
Our IT and Product Technology (product tech) Diligence Specialists focus on delivering successful, informed business decisions by identifying the key IT and software / product tech risks…
Added 7 mins ago
M&A Product Tech Diligence Architect, Manager
Deloitte
Charlotte, NC
Technology (tech) Diligence is part of Deloitte's M&A Transaction Strategy & Diligence Transaction (TS&D) Offering, within our broader Strategy & Transactions practice. Our Technology…
Added 7 mins ago
Digital Foundry Operate & Innovation BPO/BPaaS Manager
Deloitte
Raleigh, NC · Charlotte, NC
…relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and…
Added 7 mins ago
Agentic AI Engineer, Senior
Deloitte
Charlotte, NC
Join our AI & Engineering team in transforming technology platforms, driving innovation, and helping make a significant impact on our clients' success. You'll work alongside talented…
Added 7 mins ago
Lead Forward Deployed Engineer, ServiceNow
Deloitte
Charlotte, NC · Raleigh, NC
Cross-Functional Pod Leadership & Program Governance
Added 7 mins ago
Crowdstrike Engineering Manager
Deloitte
Charlotte, NC
Our Cyber Defense & Resilience offering assists clients in defending against advanced threats by transforming security operations, monitoring technology, data analytics, and threat…
Added 7 mins ago
Healthcare Marketing Strategy Manager
Deloitte
Charlotte, NC · Raleigh, NC
The Health Care Marketing Strategy Manager is a client-facing consulting leader responsible for leading the day-to-day delivery of strategy consulting engagements for Health Care clients…
Added 7 mins ago
Director, Fraud Strategy - Payments
USAA
Charlotte, NC
…pay, and web payment channels. In this role, you will leverage advanced analytics to identify emerging threats, ensuring all fraud data is effectively integrated and optimized within our…
Added 10 mins ago
Quality Specialist
ALTEN Technology USA
Auburn Hills, MI · Troy, MI
…improvement of quality-related activities throughout the vehicle program lifecycle. Working in support of the Platform and Project Planning Manager, this position analyzes program quality…
Added 10 mins ago
Sensor & Camera Engineer V
Applied Materials, Inc
Santa Clara, CA
…the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the…
Added 10 mins ago
Software Program Manager IV (E4)
Applied Materials, Inc
Santa Clara, CA
…the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the…
Added 10 mins ago
Manager III, Customer Engineer (M3)
Applied Materials, Inc
Dallas-Richardson, TX
…the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the…
Added 11 mins ago
Client Onboarding - Chief of Staff
JPMC page
Jersey City, NJ
As a Lead Technical Program Manager (Chief of Staff) in LOB Aligned Onboarding platform, you will drive the successful delivery of complex technology projects and programs that will help…

Closed listing

Deloitte

Lead Forward Deployed Engineer, ServiceNow

Minneapolis, MN, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Posting language: English
Posted: Aug 11, 2026

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Original job description

Archived listing. The details below describe a past opening.

At Deloitte, Forward Deployed Engineers (FDE) don't just build AI solutions, they help clients turn AI ambition into enterprise-scale impact, pairing leading class engineering with pod-based delivery and vertical expertise. If you thrive at the intersection of product, engineering, problem-solving, and client impact, this role puts you at the forefront of AI transformations.

Recruiting for this role ends on 10/30/2026.

Work you'll do

As a Lead ServiceNow FDE, you will serve as the senior practitioner-leader embedded directly with our most strategic clients, leading forward-deployed engineering pods that develop and deploy GenAI solutions into production for Deloitte's most strategic clients. You'll set technical direction, remove delivery blockers, and stay hands-on; designing, reviewing, and debugging systems with the team. You'll translate engineering trade-offs into clear decisions for client leaders when needed. Your ability to influence decisions at the C-suite level, while maintaining hands-on technical credibility, is what sets you apart. Pods under your leadership may be deployed onshore with clients or in hybrid onshore/offshore configurations, leveraging Deloitte's global delivery capability to maximize speed and scale.

Client Engagement

Serve as the senior client-facing presence, building trusted advisor relationships as the senior engineering partner for client product, data, and platform leaders
Lead executive-level discovery, define success metrics (quality, latency, cost, adoption, risk) and a phased plan from prototype to production and scaling
Navigate organizational complexity and influence to align executive sponsors, IT leadership, and business owners around a shared vision
Represent Deloitte's FDE capability in client pursuits, executive briefings, and platform partner engagements-contributing to pipeline development and deal shaping.

Cross-Functional Pod Leadership & Program Governance

Lead FDE pods of 2-5 onshore anchored and offshore supported engineers, owning execution, resource management, escalations and overall delivery health
Enforce delivery standards across the pod: sprint cadences, stakeholder communication plans, risk management, and quality gates
Coordinate multi-pod or multi-workstream engagements, ensuring reliable architecture and consistent client experience.
Mentor and develop junior FDEs

GenAI Solution Development

Architect and oversee delivery of LLM-enabled applications including copilots, agentic workflows, assistants, and knowledge search experiences using one or more enterprise AI platforms (see Platform Requirements below)
Set direction for prompt engineering, tool-use patterns, and human-in-the-loop controls
Govern end-to-end RAG pipeline design-including ingestion, chunking, embedding, vector retrieval, and hybrid search-ensuring production-grade quality and scalability.
Define evaluation frameworks covering quality, hallucination risk, safety, latency, cost, and governance; ensure the pod meets agreed engineering quality bars to these standards.

Engineering & Data Foundations

Review and contribute to production-quality code
Guide architecture of data pipelines powering GenAI use cases
Enforce strong data management, testing, CI/CD, logging, versioning, and documentation practices
Deep familiarity with cloud environments (AWS, Azure, and/or Google Cloud)

The team

Our ServiceNow practice develops strategies and implements systems that help organizations build business value and improve performance. Drawing on deep experience solving complex IT and non-IT challenges globally, we guide clients through everything from system replacement to full Enterprise transformation. We partner with COOs, CHROs, CFOs/CPOs, CISOs, CIOs/CTOs, technology executives, and service owners across HR, IT, Customer, Field Service, and Project Portfolio Management to modernize technology delivery and operating models. By focusing on NextGen technologies and evolving service models, we help clients shift from foundational technology delivery to becoming the strategic business partner and catalyst for change that today's operational demands require.

Required qualifications

Bachelor's degree (or equivalent) in Computer Science, Data Science or Engineering.
7+ years of experience in software engineering, data engineering, data science, or analytics engineering.
1+ years of hands-on experience building and deploying GenAI/LLM-powered solutions in client or production environments
1+ years of experience leading project workstreams/engagements and translating business problems into AI solutions
1+ years of experience building reliable, maintainable, and well-documented code
Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve
Limited immigration sponsorship may be available
10+ years of consulting or relevant industry experience
4+ years of experience overseeing multiple project teams
ServiceNow ITSM certification
Certified Application Developer (CAD)
A minimum of 2 full life cycle ServiceNow ITSM implementations
A minimum of 2 ServiceNow upgrade deployments
Experience across IT Service Management, Incident Management, Problem Management, Change Management, Release Management, and Root Cause Analysis (RCA)
Experience with the ITIL framework
3+ years' experience as an engagement manager
Project scoping, estimating, and planning experience
Sales experience
Experience leading ServiceNow GenAI/agentic transformations (Now Assist, AI Agents) with familiarity governing enterprise AI via ServiceNow AI Control Tower; exposure to Moveworks-based conversational AI a plus
Proven ability to lead architecture of enterprise-scale ServiceNow solutions and advise CIOs and technology executives on platform strategy, roadmap, and capability adoption. ServiceNow SDK experience with Claude and/or GitHub is a plus
Track record deploying Claude Code-augmented delivery at scale, including agentic workstreams, MCP orchestration, subagent parallelization, and hooks-based guardrails across engagements
Experience building reusable Claude Code skill libraries and slash commands for ServiceNow development patterns to accelerate delivery across a practice
Experience training and upskilling customer engineering teams on agentic coding best practices
Demonstrated ability to quantify and communicate delivery acceleration to executive stakeholders (e.g., runbooks and documentation evidencing reduced delivery time)

Preferred qualifications

Experience with cloud environments (AWS, Azure, and/or Google Cloud) and common platform services (storage, compute, IAM, networking)
Demonstrated ability to work directly alongside client technical teams and program stakeholders in fast-paced, ambiguous delivery environments
Data engineering experience with Spark, Airflow/dbt, streaming, data modeling or ML/data science background feature engineering, experimentation or model evaluation
Experience with MLOps/LLMOps practices: evaluation frameworks, model monitoring, and prompt management
Experience integrating LLM solutions with enterprise systems via APIs, microservices, or event-driven architectures
Experience operating within hybrid onshore/offshore teams
Familiarity with security, privacy, and compliance considerations
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA)
4+ years of experience generating new client business
Experience developing client relationships, identifying new opportunities, and shaping follow-on engagements for continuous improvement
Business development experience selling 3+ year deals, including offering structure and support for those deals
An advanced degree

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $223,700 to $372900.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

About employer

More about this job

Skills

ServiceNow
Problem solving
Debugging
Leadership
Communication skills
Risk management
Data management
CI/CD
Documentation
AWS
Microsoft Azure
Google Cloud
Computer science
Data engineering
IT service management
Change management
Root cause analysis
ITIL
Estimating
Sales
GitHub
Identity and access management
Apache Spark
Apache Airflow
dbt
Data modelling
ML
Microservices
CMA
Process improvement

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