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Technical Account Manager - USA
Camunda
Remote, United States
- At least 3 years of experience as a Technical Account Manager or a directly comparable role in enterprise software
Added 6 mins ago
Cloud Solutions Architect
USA7 DXC Technology Services LLC
ANY CITY, FL
The Manager, Solution Architecture is responsible for the design, development, and integration of IT and IT-enabled services and solutions that address the business needs of external…
Added 7 mins ago
Unified Payables - Product Manager
U.S. Bank National Association
Minneapolis, MN
As the Product Manager, Unified Payables, you will be the dedicated, hands-on product owner for U.S. Bank's Unified Payables offering for middle-market clients: one bank-backed experience…
Added 11 mins ago
AI Product Manager
John Deere
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Digital Engagement & Commerce requires a dedicated Product Manager to build and scale AI-powered parts experiences across Shop.Deere.com, Deere.com, and Unified Parts Experience.
Added 14 mins ago
R
Engineer I
Rosendin
San Francisco, CA
- $85,200 to $111,900 USD / year
…Responsibilities. Part of the responsibility will be to provide technical engineering design, consultation, information, and assistance to internal and external customers under the direct…
Added 14 mins ago
Manager Systems Engineering - Configuration Management 3 (AHT)
DS - Advanced Weapons - Northridge
United States
Northrop Grumman Defense Systems is looking for a Manager Systems Engineering - Configuration Management 3 to lead a team of Configuration Analysts, Data Managers, Technical Writers, and…
Added 14 mins ago
Program Manager 2 - Deputy Program Manager
CORP-Corporate Office
United States
The Swordfish Portfolio is seeking a Deputy Program Manager (DPM) to drive execution across a complex, multi‑program portfolio supporting Space Force Space Systems Command (SSC) and the…
Added 15 mins ago
EPIC Certified Systems Analyst Sr (Resolute HB/PB)
Inova
United States
Facilitates Epic updates, new releases and system enhancements. Manages all phases of testing and assists Lead/Project Manager in work effort and project scoping.
Added 16 mins ago
Program Manager
PAC SEATING SYSTEMS LLC
Palm City, FL · PALM CITY, FL
Plans, directs, and coordinates activities of designated program / projects to ensure that goals or objectives of program / projects are accomplished within prescribed time frame and…
Added 17 mins ago
PP
Senior Project Manager
PIT Pitzer College
United States
- $110,000 to $120,000 USD / year
The Senior Project Manager for Data, Systems, and Integrations provides institution-wide leadership for enterprise data, systems coordination, integrations, project governance, and process…
Added 19 mins ago
Senior Capital Projects Manager
Educational Service District 112
Vancouver, WA
Under the general direction of the Associate Director of the Construction Services Group, the Senior Capital Project Manager leads the successful K-12 building projects, finishing them on…
Added 19 mins ago
Medicaid Certification PMO Project Manager
NTT DATA State Health Consulting, LLC
Springfield
…of factors, including the candidate’s relevant experience, technical skills, and other qualifications. This position is eligible for company benefits including medical, dental, and vision…
Added 19 mins ago
PMO Quality Project Manager
NTT DATA State Health Consulting, LLC
Springfield
NTT DATA seeks to hire an experienced PMO Quality Project Manager to support the Illinois Medicaid Enterprise System (IL MES) PASS Program. The role will lead Enterprise PMO quality…
Added 22 mins ago
Procurement Project Manager
Integra
Houston, TX · Akron, OH
Align procurement milestones with overall project milestones through collaborating with the Product Program Manager
Added 23 mins ago
Senior Engineering Product Manager - Strategic Partnership Initiatives
Cisco
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Lead the definition and execution of strategic partnership initiatives that expand the Splunk Platform’s reach and utility across major hyperscaler and partner ecosystems. You will define…
Added 24 mins ago
Supervisory Medical Administration Specialist (Scheduling Manager)
Veterans Affairs, Veterans Health Administration
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Added 24 mins ago
EG
Product Manager
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Cheyenne, WY
- $70 USD / hour
Our client seeks a Product Manager to lead product planning and execution across the lifecycle for Oracle Retail Demand Forecasting (RDF) and Oracle Retail Merchandising System (RMS). The…
Added 26 mins ago
BE
Sr Manager Technology - API Platform
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Remote, United States
- $135,100 to $250,600 USD / year
The Sr. Manager, Technology – API Platform is responsible for leading the execution of BECU’s API strategy by delivering enterprise APIs and platform capabilities that securely expose…
Added 27 mins ago
Senior OSP Controls Project Manager
Zayo
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The Senior Project Manager, Long Haul Controls leads the controls framework supporting Long Haul OSP projects from initial handoff into Construction through closeout. The role ensures…
Added 27 mins ago
DISTINGUISHED SCIENTIST/ENGINEER FOR USW ENTERPRISE SOS INTEGRATION
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Added 27 mins ago
EG
Product Manager
Eliassen Group
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- $70 USD / hour
Our client seeks a Product Manager to lead product planning and execution across the lifecycle for Oracle Retail Demand Forecasting (RDF) and Oracle Retail Merchandising System (RMS). The…
Added 28 mins ago
AA
Business Development Manager
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- $90,000 to $110,000 USD / year
Lead technical-commercial conversations with plant engineers, quality directors, and automation leaders to uncover real problems and propose real solutions.
Added 30 mins ago
GI
16yrs Project Manager with PMP & health exp - Onsite
GoIntellects Inc.
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- $85 to $90 USD / hour
Lead the design, implementation and maintenance of the project portfolio process and drive the integration and alignment for the project management process
Added 31 mins ago
Multi-Craft Maintenance Technician
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Interfaces daily with Maintenance Manager to plan and implement work priorities.
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Principal AV Behavior Safety Engineering Lead
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As Principal AV Behavior Safety Engineering Lead, you will lead the strategy and support execution for how GM defines, measures, and validates the safety of SAE Level 3 – 4 Automated…

Closed listing

Deloitte

Lead Forward Deployed Engineer, ServiceNow

Chicago, IL, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Posting language: English
Posted: Aug 11, 2026

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Original job description

Archived listing. The details below describe a past opening.

At Deloitte, Forward Deployed Engineers (FDE) don't just build AI solutions, they help clients turn AI ambition into enterprise-scale impact, pairing leading class engineering with pod-based delivery and vertical expertise. If you thrive at the intersection of product, engineering, problem-solving, and client impact, this role puts you at the forefront of AI transformations.

Recruiting for this role ends on 10/30/2026.

Work you'll do

As a Lead ServiceNow FDE, you will serve as the senior practitioner-leader embedded directly with our most strategic clients, leading forward-deployed engineering pods that develop and deploy GenAI solutions into production for Deloitte's most strategic clients. You'll set technical direction, remove delivery blockers, and stay hands-on; designing, reviewing, and debugging systems with the team. You'll translate engineering trade-offs into clear decisions for client leaders when needed. Your ability to influence decisions at the C-suite level, while maintaining hands-on technical credibility, is what sets you apart. Pods under your leadership may be deployed onshore with clients or in hybrid onshore/offshore configurations, leveraging Deloitte's global delivery capability to maximize speed and scale.

Client Engagement

Serve as the senior client-facing presence, building trusted advisor relationships as the senior engineering partner for client product, data, and platform leaders
Lead executive-level discovery, define success metrics (quality, latency, cost, adoption, risk) and a phased plan from prototype to production and scaling
Navigate organizational complexity and influence to align executive sponsors, IT leadership, and business owners around a shared vision
Represent Deloitte's FDE capability in client pursuits, executive briefings, and platform partner engagements-contributing to pipeline development and deal shaping.

Cross-Functional Pod Leadership & Program Governance

Lead FDE pods of 2-5 onshore anchored and offshore supported engineers, owning execution, resource management, escalations and overall delivery health
Enforce delivery standards across the pod: sprint cadences, stakeholder communication plans, risk management, and quality gates
Coordinate multi-pod or multi-workstream engagements, ensuring reliable architecture and consistent client experience.
Mentor and develop junior FDEs

GenAI Solution Development

Architect and oversee delivery of LLM-enabled applications including copilots, agentic workflows, assistants, and knowledge search experiences using one or more enterprise AI platforms (see Platform Requirements below)
Set direction for prompt engineering, tool-use patterns, and human-in-the-loop controls
Govern end-to-end RAG pipeline design-including ingestion, chunking, embedding, vector retrieval, and hybrid search-ensuring production-grade quality and scalability.
Define evaluation frameworks covering quality, hallucination risk, safety, latency, cost, and governance; ensure the pod meets agreed engineering quality bars to these standards.

Engineering & Data Foundations

Review and contribute to production-quality code
Guide architecture of data pipelines powering GenAI use cases
Enforce strong data management, testing, CI/CD, logging, versioning, and documentation practices
Deep familiarity with cloud environments (AWS, Azure, and/or Google Cloud)

The team

Our ServiceNow practice develops strategies and implements systems that help organizations build business value and improve performance. Drawing on deep experience solving complex IT and non-IT challenges globally, we guide clients through everything from system replacement to full Enterprise transformation. We partner with COOs, CHROs, CFOs/CPOs, CISOs, CIOs/CTOs, technology executives, and service owners across HR, IT, Customer, Field Service, and Project Portfolio Management to modernize technology delivery and operating models. By focusing on NextGen technologies and evolving service models, we help clients shift from foundational technology delivery to becoming the strategic business partner and catalyst for change that today's operational demands require.

Required qualifications

Bachelor's degree (or equivalent) in Computer Science, Data Science or Engineering.
7+ years of experience in software engineering, data engineering, data science, or analytics engineering.
1+ years of hands-on experience building and deploying GenAI/LLM-powered solutions in client or production environments
1+ years of experience leading project workstreams/engagements and translating business problems into AI solutions
1+ years of experience building reliable, maintainable, and well-documented code
Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve
Limited immigration sponsorship may be available
10+ years of consulting or relevant industry experience
4+ years of experience overseeing multiple project teams
ServiceNow ITSM certification
Certified Application Developer (CAD)
A minimum of 2 full life cycle ServiceNow ITSM implementations
A minimum of 2 ServiceNow upgrade deployments
Experience across IT Service Management, Incident Management, Problem Management, Change Management, Release Management, and Root Cause Analysis (RCA)
Experience with the ITIL framework
3+ years' experience as an engagement manager
Project scoping, estimating, and planning experience
Sales experience
Experience leading ServiceNow GenAI/agentic transformations (Now Assist, AI Agents) with familiarity governing enterprise AI via ServiceNow AI Control Tower; exposure to Moveworks-based conversational AI a plus
Proven ability to lead architecture of enterprise-scale ServiceNow solutions and advise CIOs and technology executives on platform strategy, roadmap, and capability adoption. ServiceNow SDK experience with Claude and/or GitHub is a plus
Track record deploying Claude Code-augmented delivery at scale, including agentic workstreams, MCP orchestration, subagent parallelization, and hooks-based guardrails across engagements
Experience building reusable Claude Code skill libraries and slash commands for ServiceNow development patterns to accelerate delivery across a practice
Experience training and upskilling customer engineering teams on agentic coding best practices
Demonstrated ability to quantify and communicate delivery acceleration to executive stakeholders (e.g., runbooks and documentation evidencing reduced delivery time)

Preferred qualifications

Experience with cloud environments (AWS, Azure, and/or Google Cloud) and common platform services (storage, compute, IAM, networking)
Demonstrated ability to work directly alongside client technical teams and program stakeholders in fast-paced, ambiguous delivery environments
Data engineering experience with Spark, Airflow/dbt, streaming, data modeling or ML/data science background feature engineering, experimentation or model evaluation
Experience with MLOps/LLMOps practices: evaluation frameworks, model monitoring, and prompt management
Experience integrating LLM solutions with enterprise systems via APIs, microservices, or event-driven architectures
Experience operating within hybrid onshore/offshore teams
Familiarity with security, privacy, and compliance considerations
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA)
4+ years of experience generating new client business
Experience developing client relationships, identifying new opportunities, and shaping follow-on engagements for continuous improvement
Business development experience selling 3+ year deals, including offering structure and support for those deals
An advanced degree

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $223,700 to $372900.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

About employer

More about this job

Skills

ServiceNow
Problem solving
Debugging
Leadership
Communication skills
Risk management
Data management
CI/CD
Documentation
AWS
Microsoft Azure
Google Cloud
Computer science
Data engineering
IT service management
Change management
Root cause analysis
ITIL
Estimating
Sales
GitHub
Identity and access management
Apache Spark
Apache Airflow
dbt
Data modelling
ML
Microservices
CMA
Process improvement

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