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Added 1 min ago
Client Success Team - Relationship Management Associate
RBC Capital Markets, LLC
NY
Provide additional business support as directed by reporting manager (e.g. strategic or regulatory initiatives, projects, documentation of policy/procedures and reporting/metrics)
Added 1 min ago
Cash Management Analyst- Ford Credit Bank
Ford
Salt Lake City, UT · Salt Lake City
…100 countries around the world. The proposed Bank will be a strategic addition to Ford Credit and is key to providing the capabilities needed to meet the financing expectations of Ford…
Added 2 mins ago
SO
Warden
State of Kansas
KS
- $110,000 to $150,000 USD / year
This position requires not only strategic oversight of daily operations but also a forward-thinking administrator capable of inspiring a culture of accountability, safety, and…
Added 2 mins ago
Manager - Global Commercial Strategy
Elsevier Inc. Company
Remote, United States
The Manager, Commercial Strategy will lead high-impact commercial strategy workstreams, apply structured problem-solving, conduct data-driven analysis, and leverage strategic frameworks to…
Added 2 mins ago
Technical Program Manager, Platform Services
Motive
San Francisco, CA
…across horizontal initiatives. We are looking for a Technical Program Manager to join as a strategic operational leader. Reporting directly to the VP of Platform Services, this role will…
Added 3 mins ago
Consumer Banking Performance Manager
Bank of America, National Association
NY
This job is responsible for driving market performance through strategic planning, client experience enhancement, and workforce optimization. Key responsibilities include analyzing client…
Added 3 mins ago
Grants and Foundation Manager
Capitol Region Education Council
Hartford, CT
The Grants and Foundation Manager provides strategic leadership and operational oversight for CREC's grants and development services and the CREC Foundation. This position is responsible…
Added 3 mins ago
Senior Engineer
Bank of America, National Association
United States
Provides end-to-end delivery of complex features, including automation, for either a single team or multiple teams, at the program level
Added 5 mins ago
Supervisor I - Business Success Team
PODS Enterprises, LLC
Clearwater, FL
…management of an assigned book of commercial accounts, including complex logistics, billing support, and relationship coordination, so the supervisor remains close to the work the team…
Added 6 mins ago
Senior Project/Program Manager-Agent Engagement Strategy
BlueCross BlueShield of North Carolina
Remote, United States
The Senior Program Manager, Agent Engagement Strategy is responsible for developing and executing strategic engagement, recognition, rewards, and incentive programs that strengthen…
Added 6 mins ago
Sr. Manager, Health Outcomes Accreditation
CVS Health
Remote, United States
Manages multiple complex accreditation and quality improvement initiatives, ensuring milestones, deliverables, and regulatory requirements are achieved. - 15%
Added 6 mins ago
Finance Manager – Cloud Economics & Gross Margin
Cisco
Research Triangle Park, NC
Looking for a Finance Manager to join our dynamic Splunk Finance team that partners closely with the Splunk Platforms Business. We support financial planning, business insights, and…
Added 6 mins ago
Intake Product Manager, Cisco Validated
Cisco
Research Triangle Park, NC
As Product Manager, Cisco Validated Intake, you will serve as a central intake point for strategic and technical requests. You will help cross-functional stakeholders clarify opportunities,…
Added 6 mins ago
Program Manager – Data Analytics and Process Improvement
Cisco
Research Triangle Park, NC
5 + years of program management experience leading cross functional teams in complex environments with layered dependencies.
Added 6 mins ago
Inventory Accounting Operations Analyst
Cisco
Research Triangle Park, NC
You will join an experienced team as a valued and respected contributor from day one. You will receive manager-led onboarding and guidance as you take ownership of your responsibilities,…
Added 7 mins ago
EHS Program Manager, Eastern US
Cisco
Cary, NC
As the Eastern US EHS Program Manager, you will act as the bridge between the Global EHS team and regional partners, ensuring compliance across high-impact locations like Research Triangle…
Added 7 mins ago
N
Customer Success Manager
Nelnet
Raleigh, NC
- $75,000 to $80,000 USD / year
The Customer Success Manager (CSM) is responsible for owning the client lifecycle and ensuring clients achieve measurable outcomes from CampusGuard’s SaaS platform and consulting services.…
Added 7 mins ago
Medical Science Liaison, Nephrology - Florida/Puerto Rico
Otsuka America Pharmaceutical Inc.
Raleigh, NC
Position Overview – Medical Science Liaison (Senior Manager)
Added 7 mins ago
Private Equity Mergers & Acquisitions Strategy & Diligence Manager
Deloitte
Charlotte, NC · Raleigh, NC
As a Manager, you will manage and deliver small complex strategic engagements or parts of larger engagements that help our clients unlock value through inorganic growth and value creation.…
Added 7 mins ago
M&A Strategy & Governance Manager
Deloitte
Raleigh, NC · Charlotte, NC
…strategies, Day 1 plans, and future-state goals to maximize value in complex market conditions. As a Deloitte Manager in M&A I&D, you will lead and deliver small engagements or components…
Added 7 mins ago
Mergers and Acquisitions Product Technology Diligence Senior Manager
Deloitte
Charlotte, NC
As a Senior Manager, you will sell, lead and deliver complex strategic engagements that help refine our clients' IT and product tech / software strategy with a focus on inorganic growth.…
Added 7 mins ago
M&A Product Tech Diligence Architect, Manager
Deloitte
Charlotte, NC
…challenging M&A transactions. They are seeking a Product Architect Manager to add to their team who will have the opportunity to work at the intersection of technology, product…
Added 7 mins ago
Strategic Change & Transformation Manager
Deloitte
Charlotte, NC · Raleigh, NC
Join Deloitte's Finance Transformation group as a Strategic Change Manager, driving the people and culture side of one of the firm's most significant internal programs. In this role, you…
Added 7 mins ago
Lead Forward Deployed Engineer, ServiceNow
Deloitte
Charlotte, NC · Raleigh, NC
…and improve performance. Drawing on deep experience solving complex IT and non-IT challenges globally, we guide clients through everything from system replacement to full Enterprise…
Added 7 mins ago
Merger and Acquisitions Financial Due Diligence Senior Manager ERI/Infrastructure
Deloitte
Charlotte, NC
…merger, acquisition, and divestiture services to corporate strategic buyers and private equity investors And succeeding in today's private equity market takes more than sharp insights-it…

Closed listing

Deloitte

Lead Forward Deployed Engineer, ServiceNow

Chicago, IL, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Posting language: English
Posted: Aug 11, 2026

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Original job description

Archived listing. The details below describe a past opening.

At Deloitte, Forward Deployed Engineers (FDE) don't just build AI solutions, they help clients turn AI ambition into enterprise-scale impact, pairing leading class engineering with pod-based delivery and vertical expertise. If you thrive at the intersection of product, engineering, problem-solving, and client impact, this role puts you at the forefront of AI transformations.

Recruiting for this role ends on 10/30/2026.

Work you'll do

As a Lead ServiceNow FDE, you will serve as the senior practitioner-leader embedded directly with our most strategic clients, leading forward-deployed engineering pods that develop and deploy GenAI solutions into production for Deloitte's most strategic clients. You'll set technical direction, remove delivery blockers, and stay hands-on; designing, reviewing, and debugging systems with the team. You'll translate engineering trade-offs into clear decisions for client leaders when needed. Your ability to influence decisions at the C-suite level, while maintaining hands-on technical credibility, is what sets you apart. Pods under your leadership may be deployed onshore with clients or in hybrid onshore/offshore configurations, leveraging Deloitte's global delivery capability to maximize speed and scale.

Client Engagement

Serve as the senior client-facing presence, building trusted advisor relationships as the senior engineering partner for client product, data, and platform leaders
Lead executive-level discovery, define success metrics (quality, latency, cost, adoption, risk) and a phased plan from prototype to production and scaling
Navigate organizational complexity and influence to align executive sponsors, IT leadership, and business owners around a shared vision
Represent Deloitte's FDE capability in client pursuits, executive briefings, and platform partner engagements-contributing to pipeline development and deal shaping.

Cross-Functional Pod Leadership & Program Governance

Lead FDE pods of 2-5 onshore anchored and offshore supported engineers, owning execution, resource management, escalations and overall delivery health
Enforce delivery standards across the pod: sprint cadences, stakeholder communication plans, risk management, and quality gates
Coordinate multi-pod or multi-workstream engagements, ensuring reliable architecture and consistent client experience.
Mentor and develop junior FDEs

GenAI Solution Development

Architect and oversee delivery of LLM-enabled applications including copilots, agentic workflows, assistants, and knowledge search experiences using one or more enterprise AI platforms (see Platform Requirements below)
Set direction for prompt engineering, tool-use patterns, and human-in-the-loop controls
Govern end-to-end RAG pipeline design-including ingestion, chunking, embedding, vector retrieval, and hybrid search-ensuring production-grade quality and scalability.
Define evaluation frameworks covering quality, hallucination risk, safety, latency, cost, and governance; ensure the pod meets agreed engineering quality bars to these standards.

Engineering & Data Foundations

Review and contribute to production-quality code
Guide architecture of data pipelines powering GenAI use cases
Enforce strong data management, testing, CI/CD, logging, versioning, and documentation practices
Deep familiarity with cloud environments (AWS, Azure, and/or Google Cloud)

The team

Our ServiceNow practice develops strategies and implements systems that help organizations build business value and improve performance. Drawing on deep experience solving complex IT and non-IT challenges globally, we guide clients through everything from system replacement to full Enterprise transformation. We partner with COOs, CHROs, CFOs/CPOs, CISOs, CIOs/CTOs, technology executives, and service owners across HR, IT, Customer, Field Service, and Project Portfolio Management to modernize technology delivery and operating models. By focusing on NextGen technologies and evolving service models, we help clients shift from foundational technology delivery to becoming the strategic business partner and catalyst for change that today's operational demands require.

Required qualifications

Bachelor's degree (or equivalent) in Computer Science, Data Science or Engineering.
7+ years of experience in software engineering, data engineering, data science, or analytics engineering.
1+ years of hands-on experience building and deploying GenAI/LLM-powered solutions in client or production environments
1+ years of experience leading project workstreams/engagements and translating business problems into AI solutions
1+ years of experience building reliable, maintainable, and well-documented code
Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve
Limited immigration sponsorship may be available
10+ years of consulting or relevant industry experience
4+ years of experience overseeing multiple project teams
ServiceNow ITSM certification
Certified Application Developer (CAD)
A minimum of 2 full life cycle ServiceNow ITSM implementations
A minimum of 2 ServiceNow upgrade deployments
Experience across IT Service Management, Incident Management, Problem Management, Change Management, Release Management, and Root Cause Analysis (RCA)
Experience with the ITIL framework
3+ years' experience as an engagement manager
Project scoping, estimating, and planning experience
Sales experience
Experience leading ServiceNow GenAI/agentic transformations (Now Assist, AI Agents) with familiarity governing enterprise AI via ServiceNow AI Control Tower; exposure to Moveworks-based conversational AI a plus
Proven ability to lead architecture of enterprise-scale ServiceNow solutions and advise CIOs and technology executives on platform strategy, roadmap, and capability adoption. ServiceNow SDK experience with Claude and/or GitHub is a plus
Track record deploying Claude Code-augmented delivery at scale, including agentic workstreams, MCP orchestration, subagent parallelization, and hooks-based guardrails across engagements
Experience building reusable Claude Code skill libraries and slash commands for ServiceNow development patterns to accelerate delivery across a practice
Experience training and upskilling customer engineering teams on agentic coding best practices
Demonstrated ability to quantify and communicate delivery acceleration to executive stakeholders (e.g., runbooks and documentation evidencing reduced delivery time)

Preferred qualifications

Experience with cloud environments (AWS, Azure, and/or Google Cloud) and common platform services (storage, compute, IAM, networking)
Demonstrated ability to work directly alongside client technical teams and program stakeholders in fast-paced, ambiguous delivery environments
Data engineering experience with Spark, Airflow/dbt, streaming, data modeling or ML/data science background feature engineering, experimentation or model evaluation
Experience with MLOps/LLMOps practices: evaluation frameworks, model monitoring, and prompt management
Experience integrating LLM solutions with enterprise systems via APIs, microservices, or event-driven architectures
Experience operating within hybrid onshore/offshore teams
Familiarity with security, privacy, and compliance considerations
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA)
4+ years of experience generating new client business
Experience developing client relationships, identifying new opportunities, and shaping follow-on engagements for continuous improvement
Business development experience selling 3+ year deals, including offering structure and support for those deals
An advanced degree

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $223,700 to $372900.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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More about this job

Skills

ServiceNow
Problem solving
Debugging
Leadership
Communication skills
Risk management
Data management
CI/CD
Documentation
AWS
Microsoft Azure
Google Cloud
Computer science
Data engineering
IT service management
Change management
Root cause analysis
ITIL
Estimating
Sales
GitHub
Identity and access management
Apache Spark
Apache Airflow
dbt
Data modelling
ML
Microservices
CMA
Process improvement

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