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Sr. Supply Chain Manager, GEMS, NA Startup
Amazon
Bellevue, WA
Amazon Global Engineering Services (GES) is searching for an innovative and solutions-oriented Sr. Supply Chain Manager to serve as the Vendor Process Lead within our NA Startup Support…
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Sr Program Manager- Vendor Performance, Middle Mile Vendor Management
Amazon
Bellevue, WA
This Senior Vendor Performance Manager will be responsible for defining the vision, roadmap and driving program execution of our Maintenance business. This will be achieved through deep…
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Senior Product Manager, Return Logistics Services, Worldwide Returns and ReCommerce (WWRR) team
Amazon
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TEKsystems
Bellevue, WA
- $85 to $100 USD / hour
…productivity solutions across the enterprise. This hands-on engineering role will work closely with IT, Security, Data Operations, Infrastructure, and business stakeholders to deploy and…
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Program Manager. International Payments Testing
Meta
Bellevue, WA
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SkillBridge Internship – Field Technician
Siemens
Bellevue, WA
…Intern in collaboration with Vets2PM’s authorized SkillBridge program.…
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Field Sales Manager
Arrow Electronics
Bellevue, WA
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Software Development Manager,VIRSAT, KMM, Leo
Amazon
Redmond, WA
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Engineering Manager
Sigma Design
Redmond, WA
- $132,000 to $165,000 USD / year
Sigma Design is a product development, engineering, and manufacturing firm. Based out of the Pacific Northwest, we offer innovative concept through production services to diverse clients…
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Software Development Manager, LEO Operation Automation
Amazon
Redmond, WA
As a Software Development Manager (SDM) you will be responsible for owning the team’s roadmap and ensuring the strategic visions is executed. You will be responsible for gathering customer…
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Manager Engineering
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Olympia, WA
- $151,800 to $273,200 USD / year
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Finance Manager- FBA Analytics, WW Fulfillment by Amazon, WW FBA
Amazon
Seattle, WA
As the Finance Manager, you will work closely with multiple business and finance teams including controllership, central FP&A teams and fee program leads. You will be responsible for…
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M&A Product Tech Diligence Architect, Manager
Deloitte
Seattle, WA
…challenging M&A transactions. They are seeking a Product Architect Manager to add to their team who will have the opportunity to work at the intersection of technology, product…
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Agentic AI Engineer, Senior
Deloitte
Seattle, WA
Join our AI & Engineering team in transforming technology platforms, driving innovation, and helping make a significant impact on our clients' success. You'll work alongside talented…
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Finance Manager, COIP, North America Stores Finance | RO&I Finance
Amazon
Seattle, WA
North America Stores Finance is seeking a Finance Manager to help lead the Cost Out Initiative Program (COIP) - a cross-functional program that tracks and drives incremental profitability…
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Principal Tech Program Manager, Measurement, Ad Tech, and Data Science
Amazon
Seattle, WA
We are seeking an experienced Principal Technical Program Manager to drive measurement product parity across Amazon Advertising's ecosystem. This role sits within the Measurement, Ad Tech,…
Added 1 min ago
Lead Forward Deployed Engineer, ServiceNow
Deloitte
Seattle, WA
…ambition into enterprise-scale impact, pairing leading class engineering with pod-based delivery and vertical expertise. If you thrive at the intersection of product, engineering,…
Added 1 min ago
DC Lifecycle PM, Data Center Lifecycle Management
Amazon
Seattle, WA
The AWS Infrastructure Services team is searching for a passionate and talented Program Manager to drive the planning, coordination, and execution of data center cabling strategy and…
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Technical Infrastructure Program Manager, Global Connectivity Infrastructure Development - Fiber Deployment
Amazon
Seattle, WA
…here too: the hard part of this job is owning an ambiguous program end to end and driving it to delivery, and we will teach you the…
Added 1 min ago
Principal Product Manager- Technical - Performance, Demand Tech Products
Amazon
SEATTLE, WA
8+ years of technical product or program management experience
Added 1 min ago
Technical Infrastructure Program Manager, Global Connectivity Infrastructure Development - Fiber Deployment
Amazon
Seattle, WA
…here too: the hard part of this job is owning an ambiguous program end to end and driving it to delivery, and we will teach you the…
Added 1 min ago
Tech Infra Program Manager, DC Power Utilization Management
Amazon
Seattle, WA
Amazon Web Services (AWS) is seeking a Technical Infrastructure Program Manager (TIPM) to join the Power & Utilization Management and Planning (PUMP) team within AWS Infrastructure…
Added 1 min ago
Hardware Compliance Engineer, Product Compliance Engineering, GTPC
Amazon
Seattle, WA
…your certification tracker and prepare a risk summary for your manager's leadership review. You collaborate with a teammate on a new process template that will cut weeks off future program…
Added 1 min ago
Manager, Energy Analytics
Meta
Olympia, WA · Bellevue, WA · Seattle, WA
Meta's Infrastructure organization is seeking a Manager to lead energy analytics strategy for our global data center portfolio. As power demand grows by an order of magnitude over the…
Added 1 min ago
Sr Mgr, Solutions Architecture, AGS TMEGS
Amazon
Seattle, WA
As an Amazon Web Services (AWS) Sr. Manager, Solutions Architect you are joining a team that invests in your success by providing a comprehensive learning program. The AWS Solutions…

Closed listing

Deloitte

Lead Forward Deployed Engineer, ServiceNow

Denver, CO, United States

This opening has closed.

The original listing is kept below for reference.

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Posting language: English
Posted: Aug 11, 2026

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Original job description

Archived listing. The details below describe a past opening.

At Deloitte, Forward Deployed Engineers (FDE) don't just build AI solutions, they help clients turn AI ambition into enterprise-scale impact, pairing leading class engineering with pod-based delivery and vertical expertise. If you thrive at the intersection of product, engineering, problem-solving, and client impact, this role puts you at the forefront of AI transformations.

Recruiting for this role ends on 10/30/2026.

Work you'll do

As a Lead ServiceNow FDE, you will serve as the senior practitioner-leader embedded directly with our most strategic clients, leading forward-deployed engineering pods that develop and deploy GenAI solutions into production for Deloitte's most strategic clients. You'll set technical direction, remove delivery blockers, and stay hands-on; designing, reviewing, and debugging systems with the team. You'll translate engineering trade-offs into clear decisions for client leaders when needed. Your ability to influence decisions at the C-suite level, while maintaining hands-on technical credibility, is what sets you apart. Pods under your leadership may be deployed onshore with clients or in hybrid onshore/offshore configurations, leveraging Deloitte's global delivery capability to maximize speed and scale.

Client Engagement

Serve as the senior client-facing presence, building trusted advisor relationships as the senior engineering partner for client product, data, and platform leaders
Lead executive-level discovery, define success metrics (quality, latency, cost, adoption, risk) and a phased plan from prototype to production and scaling
Navigate organizational complexity and influence to align executive sponsors, IT leadership, and business owners around a shared vision
Represent Deloitte's FDE capability in client pursuits, executive briefings, and platform partner engagements-contributing to pipeline development and deal shaping.

Cross-Functional Pod Leadership & Program Governance

Lead FDE pods of 2-5 onshore anchored and offshore supported engineers, owning execution, resource management, escalations and overall delivery health
Enforce delivery standards across the pod: sprint cadences, stakeholder communication plans, risk management, and quality gates
Coordinate multi-pod or multi-workstream engagements, ensuring reliable architecture and consistent client experience.
Mentor and develop junior FDEs

GenAI Solution Development

Architect and oversee delivery of LLM-enabled applications including copilots, agentic workflows, assistants, and knowledge search experiences using one or more enterprise AI platforms (see Platform Requirements below)
Set direction for prompt engineering, tool-use patterns, and human-in-the-loop controls
Govern end-to-end RAG pipeline design-including ingestion, chunking, embedding, vector retrieval, and hybrid search-ensuring production-grade quality and scalability.
Define evaluation frameworks covering quality, hallucination risk, safety, latency, cost, and governance; ensure the pod meets agreed engineering quality bars to these standards.

Engineering & Data Foundations

Review and contribute to production-quality code
Guide architecture of data pipelines powering GenAI use cases
Enforce strong data management, testing, CI/CD, logging, versioning, and documentation practices
Deep familiarity with cloud environments (AWS, Azure, and/or Google Cloud)

The team

Our ServiceNow practice develops strategies and implements systems that help organizations build business value and improve performance. Drawing on deep experience solving complex IT and non-IT challenges globally, we guide clients through everything from system replacement to full Enterprise transformation. We partner with COOs, CHROs, CFOs/CPOs, CISOs, CIOs/CTOs, technology executives, and service owners across HR, IT, Customer, Field Service, and Project Portfolio Management to modernize technology delivery and operating models. By focusing on NextGen technologies and evolving service models, we help clients shift from foundational technology delivery to becoming the strategic business partner and catalyst for change that today's operational demands require.

Required qualifications

Bachelor's degree (or equivalent) in Computer Science, Data Science or Engineering.
7+ years of experience in software engineering, data engineering, data science, or analytics engineering.
1+ years of hands-on experience building and deploying GenAI/LLM-powered solutions in client or production environments
1+ years of experience leading project workstreams/engagements and translating business problems into AI solutions
1+ years of experience building reliable, maintainable, and well-documented code
Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve
Limited immigration sponsorship may be available
10+ years of consulting or relevant industry experience
4+ years of experience overseeing multiple project teams
ServiceNow ITSM certification
Certified Application Developer (CAD)
A minimum of 2 full life cycle ServiceNow ITSM implementations
A minimum of 2 ServiceNow upgrade deployments
Experience across IT Service Management, Incident Management, Problem Management, Change Management, Release Management, and Root Cause Analysis (RCA)
Experience with the ITIL framework
3+ years' experience as an engagement manager
Project scoping, estimating, and planning experience
Sales experience
Experience leading ServiceNow GenAI/agentic transformations (Now Assist, AI Agents) with familiarity governing enterprise AI via ServiceNow AI Control Tower; exposure to Moveworks-based conversational AI a plus
Proven ability to lead architecture of enterprise-scale ServiceNow solutions and advise CIOs and technology executives on platform strategy, roadmap, and capability adoption. ServiceNow SDK experience with Claude and/or GitHub is a plus
Track record deploying Claude Code-augmented delivery at scale, including agentic workstreams, MCP orchestration, subagent parallelization, and hooks-based guardrails across engagements
Experience building reusable Claude Code skill libraries and slash commands for ServiceNow development patterns to accelerate delivery across a practice
Experience training and upskilling customer engineering teams on agentic coding best practices
Demonstrated ability to quantify and communicate delivery acceleration to executive stakeholders (e.g., runbooks and documentation evidencing reduced delivery time)

Preferred qualifications

Experience with cloud environments (AWS, Azure, and/or Google Cloud) and common platform services (storage, compute, IAM, networking)
Demonstrated ability to work directly alongside client technical teams and program stakeholders in fast-paced, ambiguous delivery environments
Data engineering experience with Spark, Airflow/dbt, streaming, data modeling or ML/data science background feature engineering, experimentation or model evaluation
Experience with MLOps/LLMOps practices: evaluation frameworks, model monitoring, and prompt management
Experience integrating LLM solutions with enterprise systems via APIs, microservices, or event-driven architectures
Experience operating within hybrid onshore/offshore teams
Familiarity with security, privacy, and compliance considerations
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA)
4+ years of experience generating new client business
Experience developing client relationships, identifying new opportunities, and shaping follow-on engagements for continuous improvement
Business development experience selling 3+ year deals, including offering structure and support for those deals
An advanced degree

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $223,700 to $372900.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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More about this job

Skills

ServiceNow
Problem solving
Debugging
Leadership
Communication skills
Risk management
Data management
CI/CD
Documentation
AWS
Microsoft Azure
Google Cloud
Computer science
Data engineering
IT service management
Change management
Root cause analysis
ITIL
Estimating
Sales
GitHub
Identity and access management
Apache Spark
Apache Airflow
dbt
Data modelling
ML
Microservices
CMA
Process improvement

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