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Senior Customer Success Engineer
Copeland Cold Chain LP
Remote, United States
We are looking for an experienced Senior Customer Success Engineer to support our B2B clients, including partners and end customers. Your responsibilities include:
Added just now
CI
Senior Mechanical Engineer, Pyrolysis
Charm Industrial
Fort Lupton, CO
- $94,822 to $142,234 USD / year
As a Senior Mechanical Engineer based out of our Fort Lupton facility, you’ll be responsible for designing the next generation of pyrolysis technology, implementing and troubleshooting…
Added just now
Research & Development Engineer Scientist II
Honeywell
Chickasaw, AL
A challenging opportunity is now available for a Engineer/Scientist II in the Manufacturing and Product Technology (MPT) group of UOP R&D. The MPT group is accountable for the development…
Added 2 mins ago
SL
Maintenance Repairer 2
Southeastern Louisiana University
Hammond, LA
- $19.67 USD / hour
Examples of repair/maintenance of mechanical equipment include Operating Engineer 1/2, auto mechanic, Mobile Equipment Maintenance Mechanic, Mobile Equipment Overhaul Mechanic and Mobile…
Added 3 mins ago
Lead Communications Engineer (SATCOM / RF / Acoustics) - Maritime
Anduril Industries
Costa Mesa, CA
…Anduril’s family of systems is powered by Lattice OS, an AI-powered operating system that turns thousands of data streams into a realtime, 3D command and control center. As the world enters…
Added 3 mins ago
TV
Software Engineer, Platform Team
The Voleon Group
Remote, United States
- $235,000 to $300,000 USD / year
As a Software Engineer on the Software Platform team, you will design and evolve the distributed systems that power research and trading workflows across on-premises and cloud environments.…
Added 3 mins ago
VDC Engineer - Augusta
Turner Construction Company
Augusta, GA · Appling, GA
Follow standard operating procedures (SOPs) for and perform VDC meeting coordination, file management, document control.
Added 3 mins ago
PF
Technical Engineer Internship - Des Moines, IA (Summer 2027)
Principal Financial Group
Des Moines, IA
- $28 to $30 USD / hour
As a Technical Engineer Intern, you’ll support, implement, and enhance the technologies that keep our business running. You’ll work directly with internal and external partners to solve…
Added 3 mins ago
IC 2027 Software Integration Engineer
The Aerospace Corporation
Chantilly, VA
…compute clouds, containerization, microservices, real-time operating systems, and visualization frameworks, with expertise in cyber security, software architecture, software engineering,…
Added 4 mins ago
Construction Manager, AWS
Amazon Data Services, Inc.
Coyanosa, TX
Certifications such as Professional Engineer (PE), LEED, and/or Certified Construction Manager (CCM)
Added 4 mins ago
Senior Embedded Software Engineer, Amazon Leo
Amazon Kuiper Manufacturing Enterprises LLC
Austin, TX · Redmond, WA
…hospitals, businesses, government agencies, and other organizations operating in locations without reliable…
Added 4 mins ago
Content Security Engineer, GME Content Security
Amazon.com Services LLC
Culver City, CA
…Amazon Global Media and Entertainment. This Content Security Engineer role combines hands-on production security advisory with technical execution: securing content creation workflows,…
Added 4 mins ago
MES (Manufacturing Systems) Engineer (Korean bilingual)
SBT Global, Inc.
Warren, OH
This is a full-time position as a Manufacturing Systems (MES) Engineer. Under the general supervision of the IT Director/Manager, this role provides technical support for administrative…
Added 5 mins ago
Data Engineer II
University of South Florida
Tampa, FL
The Data Engineer II will collaborate with faculty, operational staff, business users, and other stakeholders to develop, manage, and optimize datasets, reports, data pipelines, and systems…
Added 7 mins ago
Physical AI Autonomy Segment Portfolio Manager
Irving, TX
…turning things that once felt impossible - intelligent machines operating in dynamic jobsites - into…
Added 7 mins ago
A
Mechanical Engineer
Actalent
Charlotte, NC
- $65 to $70 USD / hour
Job Title: Mechanical Engineer Job DescriptionThis role focuses on leading the mechanical and HVAC engineering scope for complex industrial, mission-critical, and EPC projects. You will…
Added 7 mins ago
A
Mechanical Engineer
Actalent
Charlotte, NC
- $65 to $70 USD / hour
Job Title: Mechanical Engineer Job DescriptionThis role focuses on leading the mechanical and HVAC engineering scope for complex industrial, mission-critical, and EPC projects. You will…
Added 7 mins ago
A
Principal Embedded Software Engineer
Actalent
Dallas, TX
- $70 to $85 USD / hour
Job Title: Principal Embedded Software EngineerJob DescriptionThe Principal Embedded Software Engineer designs, develops, and integrates embedded software for advanced vehicle control…
Added 7 mins ago
F
DevOps Engineer
Foodsmart
Remote, United States
- $180,000 to $190,000 USD / year
The DevOps Engineer will be responsible for managing and automating our file transfer workflows, maintaining system security, and monitoring system alerts. You’ll play a crucial role in…
Added 8 mins ago
WG
Assistant Plant Operator
Wheelabrator Gloucester Company, L.P.
Westville, NJ
- $38 to $45 USD / hour
…described in preexisting procedures. Recognizes and mitigates operating difficulties. Adapts to changing plant conditions regarding maximizing plant safety and efficiency and minimizing…
Added 8 mins ago
A
Sr Lead Network Security Engineer - Zero Trust
ADP
Roseland, NJ
- $107,400 to $264,300 USD / year
ADP is hiring a Senior Lead Network Security Engineer - Zero Trust
Added 8 mins ago
WG
Assistant Plant Operator
Wheelabrator Gloucester Company, L.P.
Westville, NJ
- $35 to $45 USD / hour
…described in preexisting procedures. Recognizes and mitigates operating difficulties. Adapts to changing plant conditions regarding maximizing plant safety and efficiency and minimizing…
Added 8 mins ago
Maintenance Project Engineer
Wheelabrator Gloucester Company, L.P.
Westville, NJ
WIN Waste Innovations is seeking a Maintenance Project Engineer. The Maintenance Project Engineer will manage activities related to maintenance evolutions and maintenance support functions…
Added 8 mins ago
WG
Assistant Plant Operator
Wheelabrator Gloucester Company, L.P.
Westville, NJ
- $40 to $45 USD / hour
…described in preexisting procedures. Recognizes and mitigates operating difficulties. Adapts to changing plant conditions regarding maximizing plant safety and efficiency and minimizing…
Added 8 mins ago
Application Support Engineer
Robert Half
Woodbridge, NJ
Description We are looking for an Application Support Engineer to join a financial services organization in Woodbridge, New Jersey on a Long-term Contract basis. This position is ideal for…

Closed listing

Deloitte

Lead Forward Deployed Engineer, ServiceNow

Indianapolis, IN, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Posting language: English
Posted: Aug 11, 2026

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Original job description

Archived listing. The details below describe a past opening.

At Deloitte, Forward Deployed Engineers (FDE) don't just build AI solutions, they help clients turn AI ambition into enterprise-scale impact, pairing leading class engineering with pod-based delivery and vertical expertise. If you thrive at the intersection of product, engineering, problem-solving, and client impact, this role puts you at the forefront of AI transformations.

Recruiting for this role ends on 10/30/2026.

Work you'll do

As a Lead ServiceNow FDE, you will serve as the senior practitioner-leader embedded directly with our most strategic clients, leading forward-deployed engineering pods that develop and deploy GenAI solutions into production for Deloitte's most strategic clients. You'll set technical direction, remove delivery blockers, and stay hands-on; designing, reviewing, and debugging systems with the team. You'll translate engineering trade-offs into clear decisions for client leaders when needed. Your ability to influence decisions at the C-suite level, while maintaining hands-on technical credibility, is what sets you apart. Pods under your leadership may be deployed onshore with clients or in hybrid onshore/offshore configurations, leveraging Deloitte's global delivery capability to maximize speed and scale.

Client Engagement

Serve as the senior client-facing presence, building trusted advisor relationships as the senior engineering partner for client product, data, and platform leaders
Lead executive-level discovery, define success metrics (quality, latency, cost, adoption, risk) and a phased plan from prototype to production and scaling
Navigate organizational complexity and influence to align executive sponsors, IT leadership, and business owners around a shared vision
Represent Deloitte's FDE capability in client pursuits, executive briefings, and platform partner engagements-contributing to pipeline development and deal shaping.

Cross-Functional Pod Leadership & Program Governance

Lead FDE pods of 2-5 onshore anchored and offshore supported engineers, owning execution, resource management, escalations and overall delivery health
Enforce delivery standards across the pod: sprint cadences, stakeholder communication plans, risk management, and quality gates
Coordinate multi-pod or multi-workstream engagements, ensuring reliable architecture and consistent client experience.
Mentor and develop junior FDEs

GenAI Solution Development

Architect and oversee delivery of LLM-enabled applications including copilots, agentic workflows, assistants, and knowledge search experiences using one or more enterprise AI platforms (see Platform Requirements below)
Set direction for prompt engineering, tool-use patterns, and human-in-the-loop controls
Govern end-to-end RAG pipeline design-including ingestion, chunking, embedding, vector retrieval, and hybrid search-ensuring production-grade quality and scalability.
Define evaluation frameworks covering quality, hallucination risk, safety, latency, cost, and governance; ensure the pod meets agreed engineering quality bars to these standards.

Engineering & Data Foundations

Review and contribute to production-quality code
Guide architecture of data pipelines powering GenAI use cases
Enforce strong data management, testing, CI/CD, logging, versioning, and documentation practices
Deep familiarity with cloud environments (AWS, Azure, and/or Google Cloud)

The team

Our ServiceNow practice develops strategies and implements systems that help organizations build business value and improve performance. Drawing on deep experience solving complex IT and non-IT challenges globally, we guide clients through everything from system replacement to full Enterprise transformation. We partner with COOs, CHROs, CFOs/CPOs, CISOs, CIOs/CTOs, technology executives, and service owners across HR, IT, Customer, Field Service, and Project Portfolio Management to modernize technology delivery and operating models. By focusing on NextGen technologies and evolving service models, we help clients shift from foundational technology delivery to becoming the strategic business partner and catalyst for change that today's operational demands require.

Required qualifications

Bachelor's degree (or equivalent) in Computer Science, Data Science or Engineering.
7+ years of experience in software engineering, data engineering, data science, or analytics engineering.
1+ years of hands-on experience building and deploying GenAI/LLM-powered solutions in client or production environments
1+ years of experience leading project workstreams/engagements and translating business problems into AI solutions
1+ years of experience building reliable, maintainable, and well-documented code
Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve
Limited immigration sponsorship may be available
10+ years of consulting or relevant industry experience
4+ years of experience overseeing multiple project teams
ServiceNow ITSM certification
Certified Application Developer (CAD)
A minimum of 2 full life cycle ServiceNow ITSM implementations
A minimum of 2 ServiceNow upgrade deployments
Experience across IT Service Management, Incident Management, Problem Management, Change Management, Release Management, and Root Cause Analysis (RCA)
Experience with the ITIL framework
3+ years' experience as an engagement manager
Project scoping, estimating, and planning experience
Sales experience
Experience leading ServiceNow GenAI/agentic transformations (Now Assist, AI Agents) with familiarity governing enterprise AI via ServiceNow AI Control Tower; exposure to Moveworks-based conversational AI a plus
Proven ability to lead architecture of enterprise-scale ServiceNow solutions and advise CIOs and technology executives on platform strategy, roadmap, and capability adoption. ServiceNow SDK experience with Claude and/or GitHub is a plus
Track record deploying Claude Code-augmented delivery at scale, including agentic workstreams, MCP orchestration, subagent parallelization, and hooks-based guardrails across engagements
Experience building reusable Claude Code skill libraries and slash commands for ServiceNow development patterns to accelerate delivery across a practice
Experience training and upskilling customer engineering teams on agentic coding best practices
Demonstrated ability to quantify and communicate delivery acceleration to executive stakeholders (e.g., runbooks and documentation evidencing reduced delivery time)

Preferred qualifications

Experience with cloud environments (AWS, Azure, and/or Google Cloud) and common platform services (storage, compute, IAM, networking)
Demonstrated ability to work directly alongside client technical teams and program stakeholders in fast-paced, ambiguous delivery environments
Data engineering experience with Spark, Airflow/dbt, streaming, data modeling or ML/data science background feature engineering, experimentation or model evaluation
Experience with MLOps/LLMOps practices: evaluation frameworks, model monitoring, and prompt management
Experience integrating LLM solutions with enterprise systems via APIs, microservices, or event-driven architectures
Experience operating within hybrid onshore/offshore teams
Familiarity with security, privacy, and compliance considerations
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA)
4+ years of experience generating new client business
Experience developing client relationships, identifying new opportunities, and shaping follow-on engagements for continuous improvement
Business development experience selling 3+ year deals, including offering structure and support for those deals
An advanced degree

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $223,700 to $372900.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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