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Vice President, Head of Service Practice
Perficient
CHICAGO, IL · NY · HOUSTON, TX
The skills transition from service process design to agentic service design, at the pace clients are moving.
Added just now
Fuel Component Quality Control (FCQC) Inspector
Global Nuclear Fuel-Americas, LLC
United States
…Nuclear Fuel Bundles. Acceptability is determined through in-process and final inspections using various measurement devices and visual inspection methods. Suspect and non-conforming…
Added just now
Lead Engineer - Simulation Assisted Engineering
GE Vernova Hitachi Nuclear Energy Americas LLC
United States
Lead Engineer - Simulation Assisted Engineering (SAE) works within the Advanced Nuclear Engineering team by enabling LEAN integrated plant design (IPD) using modern digital engineering…
Added just now
Telecommunications Engineer
Pacific Gas And Electric Company
Davis, CA
This position requires the ability to perform all Associate level work [Telecommunications Engineer, Associate ] independently. In addition to these roles, the position assists in the…
Added 2 mins ago
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Intern - R&D Test Engineer - Spring or Summer 2027
Commonwealth Fusion Systems
MA
- $25 to $38 USD / hour
Create and manage design, process, and test documentation along with schedules, budgets, BOMs, instrumentation indexes, etc. and deliver technical update presentations to manager and…
Added 2 mins ago
Senior Project Controls Engineer
Baker Construction
Hallam, NE
Baker Power & Process is seeking a qualified Sr. Project Controls Engineer to support multiple construction projects. The primary effort is to work with our clients and project delivery…
Added 2 mins ago
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Senior Staff Software Engineer, Backend (Compute Platform)
Affirm
Remote, United States
- $265,000 to $325,000 USD / year
Added 2 mins ago
Manufacturing/Process Engineer Intern
Pro-Active Engineering, LLC
Sun Prairie, WI
We’re looking for a detail-oriented and motivated Manufacturing/Process Engineer Intern to join our team in Summer 2027.
Added 2 mins ago
Quality Engineer Intern
Pro-Active Engineering, LLC
Sun Prairie, WI
We’re looking for a detail-oriented and motivated Quality Engineer Intern to join our team in Summer 2027.
Added 2 mins ago
Sales Engineer - Enterprise, New York Metro
Infoblox
Trenton, NJ · Albany, NY · NY · NJ
We have an opportunity for a Senior Sales Engineer to join our NY Metro Enterprise Pre-Sales Team, reporting to the Senior Manager, Sales Engineering. In this pivotal role, you will be…
Added 3 mins ago
QA Engineer
Minth North America
Lewisburg, TN
Responsible for incoming quality inspection (IQC), in-process quality inspection (IPQC), and outgoing quality inspection (OQC) of energy storage container products
Added 3 mins ago
Operation & Maintenance Engineer (Power Plant) - Memphis
SpaceXSI
Southaven, MS · Memphis, TN
OPERATION & MAINTENANCE ENGINEER (POWER PLANT)
Added 4 mins ago
Electrical Engineer
Shambaugh & Son, L.P.
Fort Wayne, IN
Shambaugh & Son is seeking a motivated Electrical Engineer to join our growing team. In this role, you will contribute to the design and construction of complex industrial, manufacturing,…
Added 4 mins ago
Engineer - Maintenance
Celltrion Branchburg, LLC
Branchburg, NJ
…equipment including the Manufacturing, Utility and Lab areas. The Engineer will perform assessments on systems and consult with SMEs to create robust maintenance plans to extend the life of…
Added 4 mins ago
Senior Support Engineer
CarGurus
Boston, MA
The Senior Support Engineer is the technical specialist inside Customer Operations & Support who closes the gap between "a dealer reports a problem" and "Engineering has a clean ticket to…
Added 5 mins ago
Weld Analyzer/Lab Technician - 3rd shift
Multimatic New Haven
Fort Wayne, IN
Perform Quality Engineer driven testing as required. (IE measure depth of scratch in a bar)
Added 5 mins ago
Senior Software Engineer
Solace Corporation
Remote, United States
At Solace, we are committed to a fair, inclusive, and transparent recruitment process.
Added 5 mins ago
SI
Senior Client Delivery Manager - Atlanta, GA
SAP IT Business Systeme
Atlanta, GA
- $151,900 to $340,900 USD / year
Bachelor's degree required; equally fluent presenting to a CIO and working through detail with a platform engineer
Added 6 mins ago
Packaging Engineer - Flint Area
The Pivot Group Network
Flint · Flint, MI
Are you ready to take on a challenging and rewarding opportunity in packaging engineer? The Pivot Group Network, a Michigan manufacturing-focused recruiting group, is committed to building…
Added 6 mins ago
CMM Programmer - Detroit Area
The Pivot Group Network
Detroit · Detroit, MI
Knowledge of statistical process control (SPC).
Added 6 mins ago
Reliability Engineer - Saginaw Area
The Pivot Group Network
Saginaw · Saginaw, MI
Are you a meticulous professional with a passion for excelling as a reliability engineer? The Pivot Group Network, a Michigan manufacturing-focused recruiting group, is dedicated to…
Added 6 mins ago
Tooling Engineer - Niles Area
The Pivot Group Network
Niles · Niles, MI
Mold Design Engineer, Production Engineer, Mechanical Engineer, Manufacturing Engineer, Tool Design Engineer, Process Engineer, Fixture Design Engineer, Tooling Specialist, Die Engineer
Added 6 mins ago
Supplier Quality Engineer - Adrian Area
The Pivot Group Network
Adrian · Adrian, MI
Are you a skilled professional with a passion for excelling as a supplier quality engineer? The Pivot Group Network, a Michigan manufacturing-focused recruiting group, is dedicated to…
Added 6 mins ago
Supplier Quality Engineer - Ann Arbor Area
The Pivot Group Network
Ann Arbor · Ann Arbor, MI
Are you a forward-thinking professional with a passion for excelling as a supplier quality engineer? The Pivot Group Network, a Michigan manufacturing-focused recruiting group, is committed…
Added 6 mins ago
NPI Engineer - Niles Area
The Pivot Group Network
Niles · Niles, MI
Manufacturing Engineer, Process Engineer, Production Engineer, Product Development Engineer, Industrial Engineer, NPI Project Engineer, Launch Engineer, Manufacturing Project Engineer,…

Closed listing

Deloitte

Lead Forward Deployed Engineer, ServiceNow

Tempe, AZ, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Posting language: English
Posted: Aug 11, 2026

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Original job description

Archived listing. The details below describe a past opening.

At Deloitte, Forward Deployed Engineers (FDE) don't just build AI solutions, they help clients turn AI ambition into enterprise-scale impact, pairing leading class engineering with pod-based delivery and vertical expertise. If you thrive at the intersection of product, engineering, problem-solving, and client impact, this role puts you at the forefront of AI transformations.

Recruiting for this role ends on 10/30/2026.

Work you'll do

As a Lead ServiceNow FDE, you will serve as the senior practitioner-leader embedded directly with our most strategic clients, leading forward-deployed engineering pods that develop and deploy GenAI solutions into production for Deloitte's most strategic clients. You'll set technical direction, remove delivery blockers, and stay hands-on; designing, reviewing, and debugging systems with the team. You'll translate engineering trade-offs into clear decisions for client leaders when needed. Your ability to influence decisions at the C-suite level, while maintaining hands-on technical credibility, is what sets you apart. Pods under your leadership may be deployed onshore with clients or in hybrid onshore/offshore configurations, leveraging Deloitte's global delivery capability to maximize speed and scale.

Client Engagement

Serve as the senior client-facing presence, building trusted advisor relationships as the senior engineering partner for client product, data, and platform leaders
Lead executive-level discovery, define success metrics (quality, latency, cost, adoption, risk) and a phased plan from prototype to production and scaling
Navigate organizational complexity and influence to align executive sponsors, IT leadership, and business owners around a shared vision
Represent Deloitte's FDE capability in client pursuits, executive briefings, and platform partner engagements-contributing to pipeline development and deal shaping.

Cross-Functional Pod Leadership & Program Governance

Lead FDE pods of 2-5 onshore anchored and offshore supported engineers, owning execution, resource management, escalations and overall delivery health
Enforce delivery standards across the pod: sprint cadences, stakeholder communication plans, risk management, and quality gates
Coordinate multi-pod or multi-workstream engagements, ensuring reliable architecture and consistent client experience.
Mentor and develop junior FDEs

GenAI Solution Development

Architect and oversee delivery of LLM-enabled applications including copilots, agentic workflows, assistants, and knowledge search experiences using one or more enterprise AI platforms (see Platform Requirements below)
Set direction for prompt engineering, tool-use patterns, and human-in-the-loop controls
Govern end-to-end RAG pipeline design-including ingestion, chunking, embedding, vector retrieval, and hybrid search-ensuring production-grade quality and scalability.
Define evaluation frameworks covering quality, hallucination risk, safety, latency, cost, and governance; ensure the pod meets agreed engineering quality bars to these standards.

Engineering & Data Foundations

Review and contribute to production-quality code
Guide architecture of data pipelines powering GenAI use cases
Enforce strong data management, testing, CI/CD, logging, versioning, and documentation practices
Deep familiarity with cloud environments (AWS, Azure, and/or Google Cloud)

The team

Our ServiceNow practice develops strategies and implements systems that help organizations build business value and improve performance. Drawing on deep experience solving complex IT and non-IT challenges globally, we guide clients through everything from system replacement to full Enterprise transformation. We partner with COOs, CHROs, CFOs/CPOs, CISOs, CIOs/CTOs, technology executives, and service owners across HR, IT, Customer, Field Service, and Project Portfolio Management to modernize technology delivery and operating models. By focusing on NextGen technologies and evolving service models, we help clients shift from foundational technology delivery to becoming the strategic business partner and catalyst for change that today's operational demands require.

Required qualifications

Bachelor's degree (or equivalent) in Computer Science, Data Science or Engineering.
7+ years of experience in software engineering, data engineering, data science, or analytics engineering.
1+ years of hands-on experience building and deploying GenAI/LLM-powered solutions in client or production environments
1+ years of experience leading project workstreams/engagements and translating business problems into AI solutions
1+ years of experience building reliable, maintainable, and well-documented code
Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve
Limited immigration sponsorship may be available
10+ years of consulting or relevant industry experience
4+ years of experience overseeing multiple project teams
ServiceNow ITSM certification
Certified Application Developer (CAD)
A minimum of 2 full life cycle ServiceNow ITSM implementations
A minimum of 2 ServiceNow upgrade deployments
Experience across IT Service Management, Incident Management, Problem Management, Change Management, Release Management, and Root Cause Analysis (RCA)
Experience with the ITIL framework
3+ years' experience as an engagement manager
Project scoping, estimating, and planning experience
Sales experience
Experience leading ServiceNow GenAI/agentic transformations (Now Assist, AI Agents) with familiarity governing enterprise AI via ServiceNow AI Control Tower; exposure to Moveworks-based conversational AI a plus
Proven ability to lead architecture of enterprise-scale ServiceNow solutions and advise CIOs and technology executives on platform strategy, roadmap, and capability adoption. ServiceNow SDK experience with Claude and/or GitHub is a plus
Track record deploying Claude Code-augmented delivery at scale, including agentic workstreams, MCP orchestration, subagent parallelization, and hooks-based guardrails across engagements
Experience building reusable Claude Code skill libraries and slash commands for ServiceNow development patterns to accelerate delivery across a practice
Experience training and upskilling customer engineering teams on agentic coding best practices
Demonstrated ability to quantify and communicate delivery acceleration to executive stakeholders (e.g., runbooks and documentation evidencing reduced delivery time)

Preferred qualifications

Experience with cloud environments (AWS, Azure, and/or Google Cloud) and common platform services (storage, compute, IAM, networking)
Demonstrated ability to work directly alongside client technical teams and program stakeholders in fast-paced, ambiguous delivery environments
Data engineering experience with Spark, Airflow/dbt, streaming, data modeling or ML/data science background feature engineering, experimentation or model evaluation
Experience with MLOps/LLMOps practices: evaluation frameworks, model monitoring, and prompt management
Experience integrating LLM solutions with enterprise systems via APIs, microservices, or event-driven architectures
Experience operating within hybrid onshore/offshore teams
Familiarity with security, privacy, and compliance considerations
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA)
4+ years of experience generating new client business
Experience developing client relationships, identifying new opportunities, and shaping follow-on engagements for continuous improvement
Business development experience selling 3+ year deals, including offering structure and support for those deals
An advanced degree

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $223,700 to $372900.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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More about this job

Skills

ServiceNow
Problem solving
Debugging
Leadership
Communication skills
Risk management
Data management
CI/CD
Documentation
AWS
Microsoft Azure
Google Cloud
Computer science
Data engineering
IT service management
Change management
Root cause analysis
ITIL
Estimating
Sales
GitHub
Identity and access management
Apache Spark
Apache Airflow
dbt
Data modelling
ML
Microservices
CMA
Process improvement

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