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Senior Operations Manager (Operations Manager I)
DPDHL
Arlington, TX
The Sr. Operations Manager (Operations Manager I) role has a national salary range of $85,000 - $100,000.
Added 1 min ago
Public Information Officer
CMT Services Inc
Largo, MD
…success, but the establishment of CMT Services as their Reliable Partner of…
Added 1 min ago
IT
Senior Manager / Associate Director, Quality Management Systems (QMS)
Immunic Therapeutics
Remote, United States
- $210,000 to $260,000 USD / year
We are seeking a Senior Manager / Associate Director, Quality Management Systems (QMS) to own and mature Immunic’s GxP quality management system as the company moves from late-stage…
Added 4 mins ago
HW
6300 - Store Manager (H)
Hat World Inc.
New York, NY
- $30 to $32 USD / hour
Address all employee concerns or issues, including knowing when to partner with internal support (e.g. Help Desk, HR, DSM, RD, etc.) to take appropriate action.
Added 4 mins ago
PI
Pharmacy Manager (Part-Time)
Palmetto Infusion
Richmond, VA
- Part-time
The Pharmacy Manager provides oversight of the daily operations of the pharmacy. Responsible for the supervision of pharmacists and technicians. The Pharmacy Manager ensures that all state…
Added 4 mins ago
Hotel Room Attendant
Courtyard Potomac Mills
Woodbridge, VA
…through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio…
Added 4 mins ago
Treasury Lead
ULSE Inc.
Evanston, IL
Manager debt agreements, covenants, financing documents, continuing disclosure obligations, and other compliance requirements; maintain centralized compliance calendars and reporting…
Added 4 mins ago
Content Production Manager
IXL Learning
Raleigh, NC · Morrisville, NC
…enter accurate metadata for our content. As Content Production Manager, you'll lead the team of Content Production Specialists and partner closely with our Curriculum Designers to…
Added 4 mins ago
Senior Product Manager, Chat, Video, and Collaboration Integrations
Datadog
NY
As the Senior Product Manager for Chat, Video and Collaboration Integrations, you will own and lead the development of integrations that connect Datadog with the tools engineers use every…
Added 4 mins ago
NO
Senior Manager, Learning & Development
Nestle Operational Services Worldwide SA
Solon, OH · Arlington, VA
- $149,000 to $200,000 USD / year
The Sr. Manager, Learning & Development leads Nestlé USA's leadership development and enterprise curriculum agenda, guiding the strategy and portfolio that builds capability for leaders and…
Added 4 mins ago
Injectable Territory Manager - San Diego South
Career Opportunities at Merz
CA
Partner with marketing to provide feedback on resource effectiveness, customer needs, messaging and new tool development.
Added 5 mins ago
Assistant General Manager
Trulieve
Mesa, AZ
· Partner with the General Manager to plan and implement strategies to drive service standards and positive sales results
Added 5 mins ago
Assistant General Manager
Trulieve
Dunwoody, GA
Partner with the General Manager to plan and implement strategies to drive service standards and positive sales results
Added 5 mins ago
EC
Plant Human Resources Manager
Eaton Corporation
North Little Rock, AR
- $130,000 to $190,000 USD / year
As the Human Resources Manager, you will lead the site’s Human Resources function and partner with local leadership, division leadership, functional leaders, and the HR team to align people…
Added 5 mins ago
Quality Assurance Manager
Primo Brands
Hot Springs, AR
…illness, hospital indemnity, accident insurance, spouse/domestic partner/child life insurance, accidental death and…
Added 5 mins ago
Shopper Insights Manager Personal Care
Unilever
Rogers, AR
As a Shopper Insights Manager (2A), you will be the expert on the Walmart shopper and provide best-in-class insights grounded in understanding omnichannel shopper behavior and decisions.
Added 5 mins ago
GS
Veterinary Route Service Specialist
Gateway Services Inc
NASHVILLE, TN
- $19 to $22 USD / hour
The Veterinary Route Service Specialist role reports to the Care Center Manager.
Added 5 mins ago
Field Sales Manager
Arrow Electronics
Fayetteville, AR
Drive supplier-program execution and partner growth by partnering with supplier management teams to help define performance KPIs, then translating those KPIs in
Added 5 mins ago
CB
Sanitation Manager - 3rd Shift
Conagra Brands
Fayetteville, AR
- $82,000 to $110,000 USD / year
Reporting to the Operations Manager, you will lead sanitation and pest control programs at our Fayetteville manufacturing facility. You will partner with plant leadership, production,…
Added 5 mins ago
MGR, HUMAN RESOURCES - UNIVERSITY OF ARKANSAS - FAYETTEVILLE
Compass Group, North America
Fayetteville, AR
…environment where people and purpose thrive. As a Human Resources Manager, you’ll play a pivotal role in driving strategic, tactical, and administrative HR initiatives across a dynamic…
Added 5 mins ago
A
Ecosystem Resale Sr Manager
Accenture
Bentonville, AR
- $132,500 to $338,300 USD / year
…and executing the resale strategy, strengthening client and partner relationships, and delivering on revenue commitments with the highest standards of integrity and…
Added 5 mins ago
HR Reinvention Consulting Manager, High Tech Industry
Accenture
Bentonville, AR
Accenture’s Talent Reinvention Partner and we’re helping clients reinvent how people and organizations work - delivering leadership, talent, operating models, workforce intelligence, and…
Added 5 mins ago
Pharmacy Management Consulting Manager
Accenture
Bentonville, AR
As a Pharmacy Management Consulting Manager, you will lead initiatives that blend managed care pharmacy strategy with pharmacy operations and clinical pharmacy transformation for provider…
Added 5 mins ago
A
Clinical & Financial Performance Manager
Accenture
Bentonville, AR
- $94,400 to $293,800 USD / year
As a Clinical & Financial Performance Manager you will lead initiatives that align clinical performance with financial outcomes, improving total cost of care, quality results, and revenue…
Added 5 mins ago
A
Clinical Management Manager
Accenture
Bentonville, AR
- $94,400 to $293,800 USD / year
As a Clinical Manager you will lead care delivery and clinical operations transformations that improve throughput, utilization, and frontline performance for providers and payers. Your…

Closed listing

Deloitte

Lead Forward Deployed Engineer, ServiceNow

Tempe, AZ, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Posting language: English
Posted: Aug 11, 2026

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Original job description

Archived listing. The details below describe a past opening.

At Deloitte, Forward Deployed Engineers (FDE) don't just build AI solutions, they help clients turn AI ambition into enterprise-scale impact, pairing leading class engineering with pod-based delivery and vertical expertise. If you thrive at the intersection of product, engineering, problem-solving, and client impact, this role puts you at the forefront of AI transformations.

Recruiting for this role ends on 10/30/2026.

Work you'll do

As a Lead ServiceNow FDE, you will serve as the senior practitioner-leader embedded directly with our most strategic clients, leading forward-deployed engineering pods that develop and deploy GenAI solutions into production for Deloitte's most strategic clients. You'll set technical direction, remove delivery blockers, and stay hands-on; designing, reviewing, and debugging systems with the team. You'll translate engineering trade-offs into clear decisions for client leaders when needed. Your ability to influence decisions at the C-suite level, while maintaining hands-on technical credibility, is what sets you apart. Pods under your leadership may be deployed onshore with clients or in hybrid onshore/offshore configurations, leveraging Deloitte's global delivery capability to maximize speed and scale.

Client Engagement

Serve as the senior client-facing presence, building trusted advisor relationships as the senior engineering partner for client product, data, and platform leaders
Lead executive-level discovery, define success metrics (quality, latency, cost, adoption, risk) and a phased plan from prototype to production and scaling
Navigate organizational complexity and influence to align executive sponsors, IT leadership, and business owners around a shared vision
Represent Deloitte's FDE capability in client pursuits, executive briefings, and platform partner engagements-contributing to pipeline development and deal shaping.

Cross-Functional Pod Leadership & Program Governance

Lead FDE pods of 2-5 onshore anchored and offshore supported engineers, owning execution, resource management, escalations and overall delivery health
Enforce delivery standards across the pod: sprint cadences, stakeholder communication plans, risk management, and quality gates
Coordinate multi-pod or multi-workstream engagements, ensuring reliable architecture and consistent client experience.
Mentor and develop junior FDEs

GenAI Solution Development

Architect and oversee delivery of LLM-enabled applications including copilots, agentic workflows, assistants, and knowledge search experiences using one or more enterprise AI platforms (see Platform Requirements below)
Set direction for prompt engineering, tool-use patterns, and human-in-the-loop controls
Govern end-to-end RAG pipeline design-including ingestion, chunking, embedding, vector retrieval, and hybrid search-ensuring production-grade quality and scalability.
Define evaluation frameworks covering quality, hallucination risk, safety, latency, cost, and governance; ensure the pod meets agreed engineering quality bars to these standards.

Engineering & Data Foundations

Review and contribute to production-quality code
Guide architecture of data pipelines powering GenAI use cases
Enforce strong data management, testing, CI/CD, logging, versioning, and documentation practices
Deep familiarity with cloud environments (AWS, Azure, and/or Google Cloud)

The team

Our ServiceNow practice develops strategies and implements systems that help organizations build business value and improve performance. Drawing on deep experience solving complex IT and non-IT challenges globally, we guide clients through everything from system replacement to full Enterprise transformation. We partner with COOs, CHROs, CFOs/CPOs, CISOs, CIOs/CTOs, technology executives, and service owners across HR, IT, Customer, Field Service, and Project Portfolio Management to modernize technology delivery and operating models. By focusing on NextGen technologies and evolving service models, we help clients shift from foundational technology delivery to becoming the strategic business partner and catalyst for change that today's operational demands require.

Required qualifications

Bachelor's degree (or equivalent) in Computer Science, Data Science or Engineering.
7+ years of experience in software engineering, data engineering, data science, or analytics engineering.
1+ years of hands-on experience building and deploying GenAI/LLM-powered solutions in client or production environments
1+ years of experience leading project workstreams/engagements and translating business problems into AI solutions
1+ years of experience building reliable, maintainable, and well-documented code
Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve
Limited immigration sponsorship may be available
10+ years of consulting or relevant industry experience
4+ years of experience overseeing multiple project teams
ServiceNow ITSM certification
Certified Application Developer (CAD)
A minimum of 2 full life cycle ServiceNow ITSM implementations
A minimum of 2 ServiceNow upgrade deployments
Experience across IT Service Management, Incident Management, Problem Management, Change Management, Release Management, and Root Cause Analysis (RCA)
Experience with the ITIL framework
3+ years' experience as an engagement manager
Project scoping, estimating, and planning experience
Sales experience
Experience leading ServiceNow GenAI/agentic transformations (Now Assist, AI Agents) with familiarity governing enterprise AI via ServiceNow AI Control Tower; exposure to Moveworks-based conversational AI a plus
Proven ability to lead architecture of enterprise-scale ServiceNow solutions and advise CIOs and technology executives on platform strategy, roadmap, and capability adoption. ServiceNow SDK experience with Claude and/or GitHub is a plus
Track record deploying Claude Code-augmented delivery at scale, including agentic workstreams, MCP orchestration, subagent parallelization, and hooks-based guardrails across engagements
Experience building reusable Claude Code skill libraries and slash commands for ServiceNow development patterns to accelerate delivery across a practice
Experience training and upskilling customer engineering teams on agentic coding best practices
Demonstrated ability to quantify and communicate delivery acceleration to executive stakeholders (e.g., runbooks and documentation evidencing reduced delivery time)

Preferred qualifications

Experience with cloud environments (AWS, Azure, and/or Google Cloud) and common platform services (storage, compute, IAM, networking)
Demonstrated ability to work directly alongside client technical teams and program stakeholders in fast-paced, ambiguous delivery environments
Data engineering experience with Spark, Airflow/dbt, streaming, data modeling or ML/data science background feature engineering, experimentation or model evaluation
Experience with MLOps/LLMOps practices: evaluation frameworks, model monitoring, and prompt management
Experience integrating LLM solutions with enterprise systems via APIs, microservices, or event-driven architectures
Experience operating within hybrid onshore/offshore teams
Familiarity with security, privacy, and compliance considerations
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA)
4+ years of experience generating new client business
Experience developing client relationships, identifying new opportunities, and shaping follow-on engagements for continuous improvement
Business development experience selling 3+ year deals, including offering structure and support for those deals
An advanced degree

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $223,700 to $372900.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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More about this job

Skills

ServiceNow
Problem solving
Debugging
Leadership
Communication skills
Risk management
Data management
CI/CD
Documentation
AWS
Microsoft Azure
Google Cloud
Computer science
Data engineering
IT service management
Change management
Root cause analysis
ITIL
Estimating
Sales
GitHub
Identity and access management
Apache Spark
Apache Airflow
dbt
Data modelling
ML
Microservices
CMA
Process improvement

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