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Added 1 min ago
Agentic AI Engineer, Senior
Deloitte
Seattle, WA
…operate integrated/verticalized sector solutions in software, data, AI, network, and hybrid cloud infrastructure. These solutions are powered by engineering for business advantage,…
Added 1 min ago
Lead Forward Deployed Engineer, ServiceNow
Deloitte
Seattle, WA
…enterprise-scale impact, pairing leading class engineering with pod-based delivery and vertical expertise. If you thrive at the intersection of product, engineering, problem-solving, and…
Added 1 min ago
Principal Product Manager- Technical - Performance, Demand Tech Products
Amazon
SEATTLE, WA
The Demand Tech Products team sits at the intersection of ad tech, large-scale data infrastructure, and applied ML. Our systems process billions of bid requests daily, fusing multiple…
Added 2 mins ago
Software Dev Manager III, Trusted Order Remediation Experiences (TORX)
Amazon
Seattle, WA
As a Software Development Manager on the Guaranteed Remediation Experience (GRX) team, you will lead the development of the systems that make Selling Partners (SPs) whole when something…
Added 17 mins ago
Senior Software Engineer
Sam's Club
BENTONVILLE, AR
Duties: Application and Feature Delivery: Owns scoped feature or model delivery through collaborative engineering teams. Manages implementation, iteration, testing, and ongoing support for…
Added 18 mins ago
Agentic AI Engineer, Senior
Deloitte
Chicago, IL
…operate integrated/verticalized sector solutions in software, data, AI, network, and hybrid cloud infrastructure. These solutions are powered by engineering for business advantage,…
Added 19 mins ago
Lead Forward Deployed Engineer, ServiceNow
Deloitte
Chicago, IL
…enterprise-scale impact, pairing leading class engineering with pod-based delivery and vertical expertise. If you thrive at the intersection of product, engineering, problem-solving, and…
Added 19 mins ago
Lead Technical Program Manager - Trust & Safety
JPMorgan Chase
Chicago, IL
As a Lead Technical Program Manager in the Commercial & Investment Bank, you will drive the successful delivery of complex technology projects and programs that will help reaching business…
Added 1 hour ago
AE
Senior Manager - Digital Product Management - AI Enterprise Platforms
American Express
New York, NY
- $123,000 to $215,250 USD / year
…differentiation through building and leveraging innovative technology and data…
Added 1 hour ago
Principal Product Manager- Technical - Performance, Demand Tech Products
Amazon
New York, NY
The Demand Tech Products team sits at the intersection of ad tech, large-scale data infrastructure, and applied ML. Our systems process billions of bid requests daily, fusing multiple…
Added 1 hour ago
Project Manager (EXL99)
ExlService.com, LLC
NEW YORK, NY
Added 3 hours ago
R&D Manager - Real Time Data Processing, Onsite
Sandia National Laboratories
Albuquerque, NM
We are excited to announce a new opportunity for a Research and Development Manager to lead our Real-Time Data Processing group at Sandia National Laboratories. This position will play a…
Added 3 hours ago
Senior Technical Program Manager
Jobgether
Remote, United States
As a Senior Technical Program Manager, you will take ownership of complex enterprise technology implementations, ensuring successful delivery from initial customer kickoff through…
Added 3 hours ago
Senior Manager Data Architecture
Hilton
Memphis, TN
…revolutionizing the hospitality industry around the world! As a Senior Manager Data Architecture , you will bring your technical skills to a hospitality company with an award-winning…
Added 4 hours ago
Salesforce Life Sciences Functional Architect Senior Manager
Accenture LLP Company
NY
A Salesforce Life Sciences Functional Architect at the Senior Manager level within Accenture’s Salesforce Business Group. You operate at the strategic and executive layer of delivery -…
Added 4 hours ago
Salesforce Cross Skilled Functional Architect Manager - Financial Services
Accenture LLP Company
NY · 1515 Woodward Avenue, MS
…execution. You translate what senior architects design into what delivery teams build - owning solution design documents, leading technical workstreams, and making sure the architecture…
Added 4 hours ago
Salesforce Cross Skilled Functional Architect - Financial Services
Accenture LLP Company
NY · 1515 Woodward Avenue, MS
…execution. You translate what senior architects design into what delivery teams build - owning solution design documents, leading technical workstreams, and making sure the architecture…
Added 5 hours ago
Data & AI Strategy and Delivery Consultant
CGI
Houston, TX
The ideal candidate brings excellent communication and presentation skills, strong functional consulting and delivery experience, technical fluency in data and AI, and the ability to manage…
Added 7 hours ago
Senior Manager Software Engineering
Sprouts Farmers Market
Phoenix, AZ
Explain technical and delivery decisions and gain cooperation from Product, Design, Data, and senior leadership.
Added 12 hours ago
Agentic AI Engineer, Senior
Deloitte
Boston, MA
…operate integrated/verticalized sector solutions in software, data, AI, network, and hybrid cloud infrastructure. These solutions are powered by engineering for business advantage,…
Added 12 hours ago
Lead Forward Deployed Engineer, ServiceNow
Deloitte
Boston, MA
…enterprise-scale impact, pairing leading class engineering with pod-based delivery and vertical expertise. If you thrive at the intersection of product, engineering, problem-solving, and…
Added 12 hours ago
Senior Technical Program Manager
Penguin Ai
Remote, United States
The Senior Technical Program Manager owns delivery. You are the person standing between a signed contract and a live, value-producing deployment at a health system or payer, and you are…
Added 12 hours ago
O
(Strategic) Supply Chain Plann Business Operations Program Manager, Data & Automation
Oracle
Nashville, TN · Austin, TX
- $102,300 to $209,500 USD / year
Oracle Cloud Infrastructure (OCI) is seeking a highly motivated Business Operations Program Manager to support the Senior Director of Data and Automation within OCI’s Supply Chain…
Added 13 hours ago
Client Engagement Lead - Pharma & Life Sciences
Turing
NY
Collaborative Engagement Manager with sound leadership instincts, a team player who keeps teams motivated under delivery pressure and leads by example, serving as a role model in work…
Added 13 hours ago
Senior PMT forecasting, FBA forecasting
Amazon.com Services LLC
Bellevue, WA
…are seeking an entrepreneurial and results-oriented Senior Program Manager for our capacity and inventory planning space. In this role, you will collaborate with the science team to build…

Deloitte

Lead Forward Deployed Engineer, ServiceNow

Boston, MA, United States

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Job details

Posting language: English
Posted: Aug 11, 2026

Original job description

At Deloitte, Forward Deployed Engineers (FDE) don't just build AI solutions, they help clients turn AI ambition into enterprise-scale impact, pairing leading class engineering with pod-based delivery and vertical expertise. If you thrive at the intersection of product, engineering, problem-solving, and client impact, this role puts you at the forefront of AI transformations.

Recruiting for this role ends on 10/30/2026.

Work you'll do

As a Lead ServiceNow FDE, you will serve as the senior practitioner-leader embedded directly with our most strategic clients, leading forward-deployed engineering pods that develop and deploy GenAI solutions into production for Deloitte's most strategic clients. You'll set technical direction, remove delivery blockers, and stay hands-on; designing, reviewing, and debugging systems with the team. You'll translate engineering trade-offs into clear decisions for client leaders when needed. Your ability to influence decisions at the C-suite level, while maintaining hands-on technical credibility, is what sets you apart. Pods under your leadership may be deployed onshore with clients or in hybrid onshore/offshore configurations, leveraging Deloitte's global delivery capability to maximize speed and scale.

Client Engagement

Serve as the senior client-facing presence, building trusted advisor relationships as the senior engineering partner for client product, data, and platform leaders
Lead executive-level discovery, define success metrics (quality, latency, cost, adoption, risk) and a phased plan from prototype to production and scaling
Navigate organizational complexity and influence to align executive sponsors, IT leadership, and business owners around a shared vision
Represent Deloitte's FDE capability in client pursuits, executive briefings, and platform partner engagements-contributing to pipeline development and deal shaping.

Cross-Functional Pod Leadership & Program Governance

Lead FDE pods of 2-5 onshore anchored and offshore supported engineers, owning execution, resource management, escalations and overall delivery health
Enforce delivery standards across the pod: sprint cadences, stakeholder communication plans, risk management, and quality gates
Coordinate multi-pod or multi-workstream engagements, ensuring reliable architecture and consistent client experience.
Mentor and develop junior FDEs

GenAI Solution Development

Architect and oversee delivery of LLM-enabled applications including copilots, agentic workflows, assistants, and knowledge search experiences using one or more enterprise AI platforms (see Platform Requirements below)
Set direction for prompt engineering, tool-use patterns, and human-in-the-loop controls
Govern end-to-end RAG pipeline design-including ingestion, chunking, embedding, vector retrieval, and hybrid search-ensuring production-grade quality and scalability.
Define evaluation frameworks covering quality, hallucination risk, safety, latency, cost, and governance; ensure the pod meets agreed engineering quality bars to these standards.

Engineering & Data Foundations

Review and contribute to production-quality code
Guide architecture of data pipelines powering GenAI use cases
Enforce strong data management, testing, CI/CD, logging, versioning, and documentation practices
Deep familiarity with cloud environments (AWS, Azure, and/or Google Cloud)

The team

Our ServiceNow practice develops strategies and implements systems that help organizations build business value and improve performance. Drawing on deep experience solving complex IT and non-IT challenges globally, we guide clients through everything from system replacement to full Enterprise transformation. We partner with COOs, CHROs, CFOs/CPOs, CISOs, CIOs/CTOs, technology executives, and service owners across HR, IT, Customer, Field Service, and Project Portfolio Management to modernize technology delivery and operating models. By focusing on NextGen technologies and evolving service models, we help clients shift from foundational technology delivery to becoming the strategic business partner and catalyst for change that today's operational demands require.

Required qualifications

Bachelor's degree (or equivalent) in Computer Science, Data Science or Engineering.
7+ years of experience in software engineering, data engineering, data science, or analytics engineering.
1+ years of hands-on experience building and deploying GenAI/LLM-powered solutions in client or production environments
1+ years of experience leading project workstreams/engagements and translating business problems into AI solutions
1+ years of experience building reliable, maintainable, and well-documented code
Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve
Limited immigration sponsorship may be available
10+ years of consulting or relevant industry experience
4+ years of experience overseeing multiple project teams
ServiceNow ITSM certification
Certified Application Developer (CAD)
A minimum of 2 full life cycle ServiceNow ITSM implementations
A minimum of 2 ServiceNow upgrade deployments
Experience across IT Service Management, Incident Management, Problem Management, Change Management, Release Management, and Root Cause Analysis (RCA)
Experience with the ITIL framework
3+ years' experience as an engagement manager
Project scoping, estimating, and planning experience
Sales experience
Experience leading ServiceNow GenAI/agentic transformations (Now Assist, AI Agents) with familiarity governing enterprise AI via ServiceNow AI Control Tower; exposure to Moveworks-based conversational AI a plus
Proven ability to lead architecture of enterprise-scale ServiceNow solutions and advise CIOs and technology executives on platform strategy, roadmap, and capability adoption. ServiceNow SDK experience with Claude and/or GitHub is a plus
Track record deploying Claude Code-augmented delivery at scale, including agentic workstreams, MCP orchestration, subagent parallelization, and hooks-based guardrails across engagements
Experience building reusable Claude Code skill libraries and slash commands for ServiceNow development patterns to accelerate delivery across a practice
Experience training and upskilling customer engineering teams on agentic coding best practices
Demonstrated ability to quantify and communicate delivery acceleration to executive stakeholders (e.g., runbooks and documentation evidencing reduced delivery time)

Preferred qualifications

Experience with cloud environments (AWS, Azure, and/or Google Cloud) and common platform services (storage, compute, IAM, networking)
Demonstrated ability to work directly alongside client technical teams and program stakeholders in fast-paced, ambiguous delivery environments
Data engineering experience with Spark, Airflow/dbt, streaming, data modeling or ML/data science background feature engineering, experimentation or model evaluation
Experience with MLOps/LLMOps practices: evaluation frameworks, model monitoring, and prompt management
Experience integrating LLM solutions with enterprise systems via APIs, microservices, or event-driven architectures
Experience operating within hybrid onshore/offshore teams
Familiarity with security, privacy, and compliance considerations
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA)
4+ years of experience generating new client business
Experience developing client relationships, identifying new opportunities, and shaping follow-on engagements for continuous improvement
Business development experience selling 3+ year deals, including offering structure and support for those deals
An advanced degree

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $223,700 to $372900.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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More about this job

Skills

ServiceNow
Problem solving
Debugging
Leadership
Communication skills
Risk management
Data management
CI/CD
Documentation
AWS
Microsoft Azure
Google Cloud
Computer science
Data engineering
IT service management
Change management
Root cause analysis
ITIL
Estimating
Sales
GitHub
Identity and access management
Apache Spark
Apache Airflow
dbt
Data modelling
ML
Microservices
CMA
Process improvement

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