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Added 4 mins ago
Technical Support Engineer
LumApps
Austin
Lead and contribute to initiatives aimed at improving support team efficiency and the overall customer experience
Added 11 mins ago
Senior Structural Engineer
ACS Professional Staffing
Redmond, WA
…is seeking a Senior Structural Engineer to manage projects, lead multidisciplinary teams, and support the design of hydroelectric, fisheries, and water resource infrastructure. This role…
Added 11 mins ago
R&D Technical Specialist - Mill Hall, PA
Military Spouse Jobs & VetJobs
United States
Employee Assistance Program eligibility / Health Advocate
Added 11 mins ago
Finance Manager - Product
Arthrex
Naples, FL
Provides leadership and guidance in support of Team objectives and plays a lead role in roadblock identification and resolution.
Added 12 mins ago
T
Epic Project Manager
TEKsystems
Chicago, IL
- $85 to $100 USD / hour
Seeking an experienced Epic Project Manager to lead complex Epic EHR implementation initiatives across a multi-facility healthcare environment. This individual will be responsible for…
Added 14 mins ago
H&
Lead Mental Health Clinician
Hope & Healing Family Therapy Center, Inc.
Fresno, CA
- $78,475 to $91,375 USD / year
The Lead Mental Health Clinician will provide clinical leadership and support to program staff, lead team meetings, complete mental health assessments, coordinate treatment planning, and…
Added 19 mins ago
Senior Mechanical Engineer - Marlborough
IPG Photonics Corporation
Marlborough, MA
Lead development of complex medical devices and subsystems through all development phases from design input through verification and validation to manufacturing transfer stages and in…
Added 20 mins ago
Talent Acquisition Partner
Metrea
Tampa, FL · Temecula, CA
Our operating model is built around three interlocking pillars. The Support Groups provide a global shared-service – spanning people, finance, platform, operations, legal, and engagement.…
Added 20 mins ago
SB
Associate Director, Fiscal & Audit Services
San Bernardino Community College District
San Bernardino, CA
- $125,616.23 to $145,623.27 USD / year
Provides leadership in new and emerging technologies in support of fiscal services.
Added 24 mins ago
Manager, Employee Cost COE
Estée Lauder Companies
Melville, NY · Melville
This role will support the Employee Cost COE – Support capability lead and team to provide best practices for accounting and financial planning, guidelines and governance for managing the…
Added 25 mins ago
CO
Maintenance Technician I/II
City of Escondido
Escondido, CA
- $25.21 to $37.29 USD / hour
Participates and may lead a crew in assigned work projects.
Added 25 mins ago
CO
Lead Maintenance Technician (Community Services)
City of Escondido
Escondido, CA
- $33.9 to $45.43 USD / hour
This is an advanced journey level class in the Maintenance Technician series. The Lead Maintenance Technician level is distinguished from the Senior Maintenance Technician classification in…
Added 26 mins ago
Sr. Identity Engineer, Google Cloud and DevOps
Jobgether
Remote, United States
As a Senior Identity Engineer, you will lead the design, implementation, and support of identity solutions across Google Cloud Platform and DevOps services.
Added 26 mins ago
J
Senior Production Support Engineer
Jobgether
Remote, United States
- $90,000 to $110,000 USD / year
…next steps. Our partner is looking for a Senior Production Support Engineer based in the United…
Added 26 mins ago
Mechanical Engineer - PE (HVAC)
Jobgether
Remote, United States
The Mechanical Engineer will lead mechanical design activities and deliver comprehensive HVAC solutions for a diverse range of facility and infrastructure projects. This role offers the…
Added 26 mins ago
J
Lead Technical Program Manager
Jobgether
Remote, United States
- $116,000 to $125,000 USD / year
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Lead Technical Program Manager based in the United States.
Added 26 mins ago
J
Human Dimensions Research Manager (SME II)
Jobgether
Remote, United States
- $102,000 to $108,000 USD / year
…organizations, and decision-makers who rely on it. You will lead the coordination of national and regional Coastal Acidification Networks, strengthen international scientific partnerships,…
Added 26 mins ago
J
Experience Partner 2
Jobgether
Remote, United States
- $67,000 to $72,300 USD / year
Lead pre-sales discovery, experience definition, project kickoffs, and customer consultations to understand organizational needs and recommend tailored solutions.
Added 26 mins ago
J
Director, Client Services (Medicaid Managed Care Experience Required)
Jobgether
Remote, United States
- $120,000 to $160,000 USD / year
…consistently high service standards across the organization. You will lead and develop Account Executives and Account Managers while serving as a senior escalation point for complex client…
Added 26 mins ago
J
B2C Marketing Lead
Jobgether
Remote, United States
- $130,000 to $180,000 USD / year
As a B2C Marketing Lead, you will own the digital marketing strategy for city and state program launches, turning complex public benefits into compelling consumer campaigns.
Added 26 mins ago
J
Accounting Manager - Inventory & Warehouse
Jobgether
Remote, United States
- $104,200 to $135,000 USD / year
…align with financial reporting and internal systems. You will lead inventory accounting processes, including valuation, reconciliations, physical counts, and variance analysis, while…
Added 32 mins ago
TT
Founding Enterprise Account Manager
True Talent Solutions Partners
Redwood City, CA
- $180,000 to $220,000 USD / year
- Manage relationships with enterprise buyers and program owners from production launch through renewal.
Added 35 mins ago
EF
Senior Member/Business Development Lead
Education First Credit Union
Remote, United States
- $58,000 to $62,000 USD / year
As a Senior Member Development Lead, you'll be an ambassador for EFCU and the credit union philosophy in the communities we serve. You'll help introduce individuals and organizations to the…
Added 37 mins ago
Internal Audit & Risk Manager (SOX Focus)
Baker Tilly Advisory Group, LP
United States
You feel valued when you are provided the resources and support to continually sharpen your technical skills and build your career now, for tomorrow
Added 48 mins ago
Pointing/Acquisition/Tracking and Controls Engineer-Technical Staff
MIT Lincoln Laboratory
Lexington, MA
…state-of-the-art technology solutions and engage across the program lifecycle, leading projects or major/multiple technical workstreams in partnership with project, program and team/Group…

Closed listing

Deloitte

Customer Experience Management Consultant, Medallia

San Diego, CA, United States
San Francisco, CA, United States
San Jose, CA, United States
Los Angeles, CA, United States
Sacramento, CA, United States

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Experience: Experience (2+ years) in hands-on configuration of CX platforms (ex: Medallia, Qualtrics, Sprinklr).
Posting language: English
Posted: Nov 6, 2026

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Original job description

Archived listing. The details below describe a past opening.

Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.

Recruiting for this role ends on February 5, 2027

Work you'll do

As a Senior Consultant in Deloitte's Customer Experience Management practice, you will leverage your knowledge of best-in-class technology (Medallia, Qualtrics, Sprinklr) to collaborate with clients to strategize, configure, and implement world-class customer feedback, analytics, and engagement solutions. As a trusted advisor, you will be responsible for supporting the overall project goals and objectives. It is expected that you will be able to craft quality deliverables, effectively manage the team and day-to-day relationships, and provide both technical and functional guidance to team members as needed.

Essential job responsibilities include: Platform Implementation & Technical Configuration

Configure and implement customer experience platforms (Medallia, Qualtrics, Sprinklr) to address unique business needs.
Lead in technical design and build, including integrations, enhancements, and ongoing platform support, such as API-based integrations (Salesforce, ServiceNow, Adobe, Snowflake), SSO/OIDC setup, and data ingestion/export processes.
Troubleshoot and optimize system performance, working closely with client and internal technical teams.

Functional Consulting & VOC Strategy

Manage relationships with business stakeholders and work to translate their objectives into VOC (Voice of Customer) solutions, journey maps, and actionable roadmaps.
Lead client assessments and development of technical/functional roadmaps to enable structured VOC strategies.
Develop and deliver workshops on strategy, analytics, and customer journey visioning.

Project Management & Delivery

Manage assigned projects and teams, reporting on progress, timelines, and deliverables through structured executive status reports.
Manage and collaborate with cross-functional teams (analytics, developers) to drive project execution and ensure high-impact outcomes.
Apply Agile project management principles-helping organize governance, facilitate agile ceremonies, and enable collaborative decision-making.

Analytics & Insights

Design and develop dashboards, real-time reporting, and analytics suites, including text/speech analytics and sentiment drivers.
Help clients interpret platform data, convert insights into actions, and measure progress (KPI frameworks, NPS improvement, etc.).
Ensure solutions allow stakeholders to make data-driven decisions.

A successful candidate would possess these skills:

Ability to work independently and collaborate as part of a team
Effective written and verbal communication skills
Meticulous attention to detail and quality of work product
Ability to build and sustain professional relationships
Ability to lead projects or workstreams
Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
Strong interpersonal skills and professional demeanor
Ability to meet deadlines
Ability to provide clear guidance to others

The team

Deloitte's Advertising, Marketing & Commerce team creates content and experiences that inspire action. We design and implement technology platforms for personalized marketing across all digital touchpoints, specializing in customer-centric B2B and B2C solutions. Our in-house agency engages customers throughout their journey, working on projects like AdTech, MarTech, campaign automation, CRM, and lead-to-loyalty orchestration. Join us to drive impactful customer interactions and business growth.

Qualifications

Required:

Bachelor's degree in business, technology, or related discipline.
Certifications in Medallia
Experience (2+ years) in hands-on configuration of CX platforms (ex: Medallia, Qualtrics, Sprinklr).
1+ years of basic project management experience (Agile frameworks preferred).
Understanding of API integrations, SSO/OAuth setup, and data transformation (ETL) concepts.
Ability to travel up to 50% on average based on the work you do and the clients and industries/sectors you serve
Limited immigration sponsorship may be available.

Preferred:

Strong problem-solving and analytical skills; comfortable working with sophisticated data sets and deriving actionable insights.
Excellent communication and organizational skills for engaging both technical and executive stakeholders.
Experience in client-facing consulting or advisory roles.
Exposure to VOC strategy, customer journey mapping, or analytics program delivery.
Familiarity with cloud data solutions or dashboarding platforms.
Exposure to REST APIs, JSON/XML data handling, and webhooks/event-driven integrations.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $86,700 to $170,900.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

#Customer_US

#AMC_US

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

About employer

More about this job

Skills

Manage the customer experience
Manage a team
Customer experience
Salesforce
ServiceNow
Snowflake
Troubleshoot
Reporting
Agile project management
Decision making
Work independently
Communication skills
Attention to detail
Interpersonal skills
Meet deadlines
Project management
Agile
Data engineering
Problem solving
Analytical skills
Organizational skills
API development

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