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VP, Business Development
Ecolab Inc.
San Diego, CA
Job Summary: As Vice President of Business Development, you will lead CoolIT’s engagement with AI-related silicon companies and hyperscaler ASIC teams, developing long-term strategic…
Added 1 min ago
Certified Lead Teacher (ESE Certified)- AMIkids Pinellas
AMIkids, Inc.
Clearwater, FL
State Teacher Certification in core subject areas, must possess Exceptional Student Education certificate
Added 1 min ago
Executive Director- AMIkids Baton Rouge
AMIkids, Inc.
Baton Rouge, LA
If this why resonates with you, you may be an excellent fit to lead the AMIkids Baton Rouge Day Program as our next Executive Director.
Added 1 min ago
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Safety & Resilience Specialist
Henderson, NV
- $68,300 to $85,000 USD / year
The Safety & Resilience Specialist serves as the on-site health and safety lead for the Henderson Distribution Center. This role is responsible for safety program execution, regulatory…
Added 3 mins ago
Marketing & Communications Director
National Black Theatre
New York City, NY
– Lead NBT’s social media and digital content strategy. Support and guide the team in the development of original concepts, writing copy, producing and editing short-form video,…
Added 3 mins ago
Superintendent
Actalent
Lakeland, FL
Lead jobsite safety efforts by organizing safety meetings, identifying and mitigating hazards, preventing incidents, and enforcing company and OSHA safety requirements.
Added 3 mins ago
Senior Project Manager
Actalent
Tampa, FL
Coordinate material and equipment procurement to support project milestones and maintain construction schedules.
Added 4 mins ago
BH
VP, Integrated Planning and S&OP
Bradshaw Home
Remote, United States
- $240,000 to $250,000 USD / year
Lead supply planning, replenishment, and inventory deployment strategies to support customer service and working capital objectives.
Added 5 mins ago
Engineering Manager
NetX
Remote, United States
…planning for a team spanning backend, UI, QA, platform and support, including area…
Added 6 mins ago
Manufacturing Design Engineer (MDE) - Watch
Apple
Cupertino, CA
Lead process development/have expertise in one of the process development areas listed below: • CNC machining - Develop all CNC milling and turning processes. Scope appropriate CNC…
Added 7 mins ago
Retail Assistant Store Manager
The ODP Group
Northridge, CA
…unparalleled client satisfaction. The Assistant Manager will help lead a customer-centric environment, engage with the local community, all while fostering a positive culture aligned with…
Added 8 mins ago
Seasonal Digital Lead
PACSUN
Thousand Oaks, CA
This position may require a total of 1–3 overnight and/or early morning shifts during the November 22–December 24 period
Added 8 mins ago
FF
Part-Time Sales Lead - Famous Footwear
Famous Footwear
KALISPELL, MT
- Part-time
As a Famous Footwear Sales Lead, you are passionate about providing the best shoe store experience for every customer. You do this by creating a welcoming environment and in-store culture…
Added 8 mins ago
Senior Manager, Portfolio Governance & Delivery
Liberty
Joplin, MO · Londonderry, NH · Tahoe Vista, CA · Goodyear, AZ · Platte City, MO · Merrick, NY · Gainesville, GA
Lead the intake and prioritization of IT capital projects demands, ensuring alignment with business objectives and company goals. Maintain a formal backlog of program demand pending…
Added 8 mins ago
TF
CORP - VP COMMERCIAL SERVICES
Twenty Four Seven Hotels
Irvine, CA
- $210,000 to $235,000 USD / year
…image to vigorously compete in the management marketplace and support corporate business development and portfolio growth…
Added 8 mins ago
Systems Engineer
BAE Systems
Nashua, NH · Manchester, NH
Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per…
Added 9 mins ago
Data Center Technician
Groq
United States
Install, configure, maintain, and support the data center infrastructure that powers Groq’s AI inference cloud. As a Data Center Technician, you will own day-to-day hands-on operations…
Added 11 mins ago
Program Management Manager
Swagelok Company
Solon
Lead the enterprise program responsible for strengthening quality, risk management, operational capability, and continuous improvement across Swagelok’s domestic and international sales and…
Added 11 mins ago
EP
Lead Fleet Engineer [Hybrid]
EDF power solutions
Bloomington, MN
- $107,200 to $178,600 USD / year
Be a part of an innovative and collaborative team environment that fosters our goal of delivering renewable solutions to lead the transition to a sustainable energy future.
Added 11 mins ago
Vice President Business Development
The Variable Annuity Life Insurance Company
Chicago, IL · Clayton, MO
…balance of our employees. Our comprehensive benefits and wellness program is designed to support employees both personally and professionally, ensuring that they have the resources and…
Added 11 mins ago
Parks Maintenance Technician - Seasonal Catawba Bend
York County Government
Rock Hill, SC
Valid driver’s license required
Added 11 mins ago
TT
Senior Security Engineer
True Talent Solutions Partners
San Francisco, CA
- $190,000 to $250,000 USD / year
…individual contributor, owning and evolving its application security program. You will help secure AI agent workflows in a regulated financial services environment while enabling…
Added 11 mins ago
GU
Chief Development Officer, Galvanize USA/Action
Galvanize USA
Remote, United States
- $215,000 to $260,000 USD / year
Support the Director of Institution Giving to secure and grow large foundation and institutional commitments, including multi-year and nontraditional structures such as program related…
Added 11 mins ago
Sr Director, Pharmacy Care Delivery, Area Pharmacy (Small/Medium)
Kaiser Permanente
Reno, NV
…(e.g., DEA, State Board of Pharmacy, HIPAA); acting as the lead subject matter expert to collaborate and consult on problems within and outside of pharmacy operations, participating on…
Added 12 mins ago
Principal II AI Platform Engineer, GenAI
Teladoc Health, Inc.
Remote, United States
Lead the architecture and hands-on development of production GenAI applications, including member-facing AI agents, conversational experiences, and API-based workflows.

Closed listing

Deloitte

Customer Experience Management Consultant, Medallia

Baltimore, MD, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Experience: Experience (2+ years) in hands-on configuration of CX platforms (ex: Medallia, Qualtrics, Sprinklr).
Posting language: English
Posted: Nov 6, 2026

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Original job description

Archived listing. The details below describe a past opening.

Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.

Recruiting for this role ends on February 5, 2027

Work you'll do

As a Senior Consultant in Deloitte's Customer Experience Management practice, you will leverage your knowledge of best-in-class technology (Medallia, Qualtrics, Sprinklr) to collaborate with clients to strategize, configure, and implement world-class customer feedback, analytics, and engagement solutions. As a trusted advisor, you will be responsible for supporting the overall project goals and objectives. It is expected that you will be able to craft quality deliverables, effectively manage the team and day-to-day relationships, and provide both technical and functional guidance to team members as needed.

Essential job responsibilities include: Platform Implementation & Technical Configuration

Configure and implement customer experience platforms (Medallia, Qualtrics, Sprinklr) to address unique business needs.
Lead in technical design and build, including integrations, enhancements, and ongoing platform support, such as API-based integrations (Salesforce, ServiceNow, Adobe, Snowflake), SSO/OIDC setup, and data ingestion/export processes.
Troubleshoot and optimize system performance, working closely with client and internal technical teams.

Functional Consulting & VOC Strategy

Manage relationships with business stakeholders and work to translate their objectives into VOC (Voice of Customer) solutions, journey maps, and actionable roadmaps.
Lead client assessments and development of technical/functional roadmaps to enable structured VOC strategies.
Develop and deliver workshops on strategy, analytics, and customer journey visioning.

Project Management & Delivery

Manage assigned projects and teams, reporting on progress, timelines, and deliverables through structured executive status reports.
Manage and collaborate with cross-functional teams (analytics, developers) to drive project execution and ensure high-impact outcomes.
Apply Agile project management principles-helping organize governance, facilitate agile ceremonies, and enable collaborative decision-making.

Analytics & Insights

Design and develop dashboards, real-time reporting, and analytics suites, including text/speech analytics and sentiment drivers.
Help clients interpret platform data, convert insights into actions, and measure progress (KPI frameworks, NPS improvement, etc.).
Ensure solutions allow stakeholders to make data-driven decisions.

A successful candidate would possess these skills:

Ability to work independently and collaborate as part of a team
Effective written and verbal communication skills
Meticulous attention to detail and quality of work product
Ability to build and sustain professional relationships
Ability to lead projects or workstreams
Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
Strong interpersonal skills and professional demeanor
Ability to meet deadlines
Ability to provide clear guidance to others

The team

Deloitte's Advertising, Marketing & Commerce team creates content and experiences that inspire action. We design and implement technology platforms for personalized marketing across all digital touchpoints, specializing in customer-centric B2B and B2C solutions. Our in-house agency engages customers throughout their journey, working on projects like AdTech, MarTech, campaign automation, CRM, and lead-to-loyalty orchestration. Join us to drive impactful customer interactions and business growth.

Qualifications

Required:

Bachelor's degree in business, technology, or related discipline.
Certifications in Medallia
Experience (2+ years) in hands-on configuration of CX platforms (ex: Medallia, Qualtrics, Sprinklr).
1+ years of basic project management experience (Agile frameworks preferred).
Understanding of API integrations, SSO/OAuth setup, and data transformation (ETL) concepts.
Ability to travel up to 50% on average based on the work you do and the clients and industries/sectors you serve
Limited immigration sponsorship may be available.

Preferred:

Strong problem-solving and analytical skills; comfortable working with sophisticated data sets and deriving actionable insights.
Excellent communication and organizational skills for engaging both technical and executive stakeholders.
Experience in client-facing consulting or advisory roles.
Exposure to VOC strategy, customer journey mapping, or analytics program delivery.
Familiarity with cloud data solutions or dashboarding platforms.
Exposure to REST APIs, JSON/XML data handling, and webhooks/event-driven integrations.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $86,700 to $170,900.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

#Customer_US

#AMC_US

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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Jobs in the United States