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Added 1 min ago
Senior Software Engineer - Platform Infrastructure
Qualtrics
Seattle, WA
Systems engineering backgrounds are welcome when paired with production software development experience; a background focused entirely on Linux or system administration is not the target…
Added 2 mins ago
Senior Frontend Engineer, Ads Formats
Reddit
Remote, United States
Comfort using Codex, Cursor, Claude, or comparable agentic coding tools in day-to-day software development.
Added 2 mins ago
Mechanical Designer IV
CFO Trane U.S. Inc.-CFO
Grand Rapids, MI
As a Designer IV at Trane Technologies, you will serve as a senior member of a high-performing product development team, leading and supporting the mechanical design and development of HVAC…
Added 3 mins ago
Mechanical Engineer III - Design
Voyager Technologies, Inc.
Reno, NV · Folsom, CA · Huntsville, AL
Can perform basic simulations using CFD software, interpret and analyze results, and apply basic engineering judgment.
Added 3 mins ago
Software Engineer (December 2026 Grads)
Boston, MA
Bachelor’s or Master’s degree in Computer Science, Computer Engineering, or an equivalent program, completed by December 2026.
Added 3 mins ago
Senior Audit Project Manager - CIO
U.S. Bank National Association
New York, NY
…processes (e.g., application functionality testing, application development, change management, vendor management, interface controls, logical access controls, input/processing/output…
Added 3 mins ago
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Lead Software Engineer
ADP
Roseland, NJ
- $93,400 to $230,000 USD / year
TDD experience and an advocate for best software development practices
Added 3 mins ago
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Analyst, Contract Operations - Customer Contract Administration
BD (Becton, Dickinson and Company)
Franklin Lakes, NJ
- $36.8 to $58.9 USD / hour
…the imagination and passion of all of us - from design and engineering to the manufacturing and marketing of our billions of MedTech products per year - to look at the impossible and find…
Added 3 mins ago
CO
Plumbing Inspector
City of Fort Lauderdale
Fort Lauderdale, FL
- $38.27 to $59.32 USD / hour
The Development Services Department's Building Services Division seeks a Plumbing Inspector due to a promotion.
Added 3 mins ago
Network Administrator
IDEX
Rutherford, NJ
Familiarity with the software development lifecycle and standard software development methodologies.
Added 4 mins ago
A
DevOps Engineer
Actalent
PARSIPPANY TROY HILLS, NJ
- $60 to $70 USD / hour
…environment. You will work on tools and processes crucial for the development of both embedded and application software. Your contributions will directly impact the quality, safety, and…
Added 4 mins ago
ZG
Automation Controls Technician
ZT Group Intl, Inc. dba ZT Systems
Secaucus, NJ
- $35 USD / hour
Develop and execute a critical controls spare parts strategy and preventive maintenance program based on equipment criticality and downtime exposure.
Added 4 mins ago
AC
Product Analyst / Associate Product Owner
AMERICAN CYBERSYSTEMS INC.
Piscataway, NJ
- $55 to $60 USD / hour
…Owner, Technical Business Analyst, or similar role supporting software development and product delivery initiatives. Required Skills Experience working in Agile/Scrum environments. Strong…
Added 4 mins ago
NI
Sr. AI/ML Engineer
Nuveen Investments
Iselin, NJ
- $150,000 to $209,000 USD / year
As a hands-on technical leader, you will be involved in the full software development lifecycle (SDLC), from requirements gathering and architecture design through implementation,…
Added 4 mins ago
A
Lead Application Developer
ADP
Florham Park, NJ
- $93,400 to $230,000 USD / year
…clients. You will work with clients, product managers, architects, software engineers, and more to plan, design, develop, test, and implement impactful solutions that support companies with…
Added 4 mins ago
Computational Research Scientist (Two-Dimensional Materials and Low-Pressure Processing Plasma)
Princeton Plasma Physics Laboratory
Princeton, NJ
…than 70 years of history, PPPL is a leader in the science and engineering behind the development of fusion energy, a potentially limitless energy source. PPPL is also using its expertise to…
Added 4 mins ago
Strategic Science Initiative (SSI) Fellowship
Trustees of Princeton University
Princeton, NJ
Added 4 mins ago
Senior Manager, CRM Engineering & Administration
Bristol Myers Squibb
Princeton, NJ
This position is a Senior Manager role leading the Administration & Development stream within BMS's CRM Engineering – Field Enablement organization. Primary Technical Lead driving…
Added 4 mins ago
Undergraduate Research Intern in HED and IFE
Trustees of Princeton University
Princeton, NJ
Added 4 mins ago
Senior Software Developer
Bristol Myers Squibb
Princeton, NJ
…managers, solution architects, tech leads, UX designers, and development operations engineers to deliver fast, reliable, maintainable solution in Amazon Web Services (AWS). Participate in…
Added 5 mins ago
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Cloud Native Engineer-Other - Intermediate - Jersey City, NJ
AMERICAN CYBERSYSTEMS INC.
Jersey City, NJ
- $80 USD / hour
Formal training or certification in software engineering concepts and 3+ years of applied experience (or equivalent practical experience). Hands-on experience with application development,…
Added 5 mins ago
Customer AI Solution Architect
Deloitte
Morristown, NJ
Hands-on production experience with at least one agent framework, such as LangGraph, Google Agent Development Kit (ADK), Claude Agent Software Development Kit (SDK), or Amazon Bedrock…
Added 5 mins ago
Cyber Identity - Saviynt Consultant
Deloitte
Jersey City, NJ · Morristown, NJ · Princeton, NJ
1+ years of experience with technical architecture experience integrating identity management, access management and access governance software into clients' infrastructure and applications.
Added 5 mins ago
Sr. IT Project Manager - Project/Program
Maximus
Trenton, NJ
We are seeking an experienced Delivery Leader to oversee the development, maintenance, testing and implementation of a large-scale healthcare system supporting State Medicaid clients. This…
Added 5 mins ago
GS
Test Procedure Developer -LDRS
GHD Services, Inc.
Egg Harbor City, NJ
- $65 to $75 USD / hour
…Revise and maintain test procedures as system configurations, software releases, and requirements evolve. Define evidence collection, data capture, and analysis methods to support…

Closed listing

Deloitte

Customer AI Solution Architect

Philadelphia, PA, United States
Pittsburgh, PA, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Posting language: English
Posted: Oct 28, 2026

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Original job description

Archived listing. The details below describe a past opening.

Lead the design and delivery of artificial intelligence (AI)-enabled customer experiences across marketing, commerce, sales, and service. As a Customer AI Solution Architect, you will help clients identify AI use cases, design solutions that align with front-office platforms and operating models, and guide delivery from prototypes to production. You will act as a senior individual contributor with client technology executives and architects while leading a Deloitte team of developers and engineers through delivery. You will also establish reusable architecture patterns and engineering standards that support delivery across programs.

Recruiting for this role ends on January 27, 2027

Work you'll do

As a Customer AI Solution Architect, you will be responsible for designing and delivering AI-enabled customer experiences from discovery through production. You will...

Architect agentic customer experiences for marketing, commerce, sales, and service, including customer assistants, conversational commerce, personalization, sales enablement, and support experiences.
Design agentic systems that address orchestration, planning, tool use, state management, retrieval, memory, model selection, routing, failure handling, and cost management; determine when agentic approaches add value over deterministic workflows.
Integrate AI solutions with front-office platforms and enterprise services using composable, headless, application programming interface (API)-led, and event-driven architectures; account for identity, consent, real-time data, security, and experience latency.
Embed oversight and safeguards through human approvals, escalation and override paths, scoped permissions, prompt-injection defenses, personally identifiable information (PII) handling, audit logging, and privacy and data-residency controls.
Lead architecture and security reviews with client stakeholders, resolve design issues, and coach technical teams on reference architectures, reusable patterns, and engineering standards.
Lead and manage a Deloitte team of developers and engineers: set technical direction, plan and assign work, run design and code reviews, manage delivery quality and risk, and develop team members through coaching and feedback.
Lead rapid prototypes and production delivery using AI-accelerated engineering practices; establish practices for AI evaluation, regression testing, observability, drift and latency monitoring, cost tracking, and continuous integration and continuous delivery (CI/CD); and partner with stakeholders to prioritize use cases, define AI-enabled and AI-native experiences, and connect delivery to business and customer outcomes.

A successful candidate would possess these skills:

Ability to work independently and collaborate as part of a team
Effective written and verbal communication skills
Meticulous attention to detail and quality of work product
Ability to build and sustain professional relationships
Ability to lead and manage technical teams, projects, or workstreams
Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
Strong interpersonal skills and professional demeanor
Ability to meet deadlines
Ability to mentor and provide clear guidance to others

The Team

Deloitte's Advertising, Marketing and Commerce team creates content and experiences that inspire action. We design and implement technology platforms for personalized marketing across all digital touchpoints, specializing in customer-centric B2B and B2C solutions. Our in-house agency engages customers throughout their journey, working on projects like AdTech, MarTech, campaign automation, CRM, and lead-to-loyalty orchestration. Join us to drive impactful customer interactions and business growth.

Qualifications

Required:

6+ years of experience architecting and delivering high-performance enterprise technology solutions (for example, web, mobile, commerce, CRM, or integration platforms), including work that predates generative AI.
Hands-on experience designing and delivering two or more artificial intelligence (AI) solutions or agentic systems deployed in production and used by real customers or employees, in one or more of marketing, commerce, sales, or service.
Hands-on experience designing agentic systems deployed in production that include orchestration, tool integration, retrieval augmented generation (RAG), context assembly, agent memory, model selection, routing, and failure handling.
Hands-on production experience with at least one agent framework, such as LangGraph, Google Agent Development Kit (ADK), Claude Agent Software Development Kit (SDK), or Amazon Bedrock AgentCore, and foundation-model application programming interfaces (APIs) for prompt and context engineering, structured outputs, tool use, prompt versioning, or model evaluation.
Hands-on experience integrating deployed AI solutions with enterprise platforms through APIs or event-driven architectures and addressing identity, consent, real-time data, security, privacy, and data-residency requirements.
Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve.
Limited immigration sponsorship may be available.

Preferred:

Experience designing conversational or agentic customer experiences that include brand-safety controls, trust controls, response-latency measurement, and customer-experience measurement.
Assess and benchmark software products, models, and technology options.
Experience measuring discoverability in AI-powered answer and discovery experiences.
Experience applying AI coding or design agents and agentic software development lifecycle (SDLC) practices with documented delivery-speed or quality measures.
Experience taking prototypes or pilots into production with adoption and operating plans.
Experience with customer data, identity resolution, and consent management for personalization and AI-driven decisions.
Experience presenting AI architecture choices and trade-offs to chief technology officers (CTOs), chief data officers (CDOs), or chief marketing officers (CMOs).

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $141,200 to $278,300.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

#Customer_US

#AMC_US

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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