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Senior Project Portfolio Manager - Virginia
Novo Nordisk
Petersburg, VA
…capabilities in Emerging Technologies (ET) within Chemical API development and production. The highly experienced site is designed to strengthen and accelerate our Small Molecule (SMOL)…
Added just now
Specialist, Software Engineering 1
L3Harris Technologies
Salt Lake City, UT
Apply secure coding practices, input validation, authorization controls, and appropriate error handling in application and API development.
Added just now
M
Senior Software Engineer
Microsoft
WA · Redmond, WA · Redmond
- $119,800 to $261,000 USD / year
…ranging from runtime/orchestration and real‑time multimodal to API/protocol design and developer experience while operating at the core of M365 where your work scales across Outlook, Teams,…
Added 1 min ago
iOS Developer
RADcube - A NLogix Company
Indianapolis, IN
…scalable digital solutions. We are looking for an experienced iOS Developer to build reliable, secure, high-performance native apps with a team of designers, backend developers, and QA…
Added 1 min ago
ITIL Service Delivery Manager
Bright Vision Technologies
Remote, United States
Experience with data, API's and capacity intelligence.
Added 2 mins ago
M
Software Engineers II / Senior Software Engineers (Commerce Platforms)
Microsoft
United States
- $102,100 to $202,200 USD / year
Modernize platforms to improve scalability, resiliency, observability, security, compliance, accessibility, maintainability, and developer productivity.
Added 2 mins ago
M
Principal Software Engineers (Commerce Platforms)
Microsoft
United States
- $142,800 to $304,200 USD / year
Lead platform modernization efforts that improve scalability, resiliency, observability, security, compliance, accessibility, maintainability, performance, and developer productivity.
Added 2 mins ago
Senior Product Manager, AI
AccuSourceHR Career Page
Remote, United States
Added 3 mins ago
Senior AI Platform Engineer
Peraton
Fort Meade, MD
Monitor, troubleshoot, and maintain model-serving environments, including model updates, API connectivity, and supporting infrastructure
Added 3 mins ago
M
Principal Software Engineer
Microsoft
United States
- $142,800 to $304,200 USD / year
Design, develop, and maintain scalable Ai forward API’s, model context protocols (MCP’s) and services. Identify dependencies and contribute to design documentation with minimal oversight.
Added 3 mins ago
M
Principal Software Engineer
Microsoft
WA · Redmond, WA · Redmond
- $142,800 to $304,200 USD / year
…ranging from runtime/orchestration and real‑time multimodal to API/protocol design and developer experience while operating at the core of M365 where your work scales across Outlook, Teams,…
Added 4 mins ago
Principal Electrical Engineer
LyondellBasell North America
Houston, TX
Working knowledge of industry codes such as applicable OSHA, NFPA, ANSI/IEEE, API, and IEC
Added 5 mins ago
Senior Account Executive
Twilio
Remote, United States
…and match them to the capabilities of Twilio’s communications API platform, designing a solution for their specific use…
Added 5 mins ago
Sr. Software Engineer - Developer Platform & Automation
Military Spouse Jobs & VetJobs
United States
Virtual Service Operations (VSO) is seeking an experienced Senior Software Engineer – Developer Platform & Automation to support a high-visibility enterprise technology modernization…
Added 5 mins ago
Sr. DevOps/Platform Engineer (Kubernetes, GitLab & GitOps) - Remote
Military Spouse Jobs & VetJobs
United States
…services that enable secure data connectivity, interoperability, API integration, and emerging AI capabilities across a large, complex enterprise environment. The project involves building…
Added 5 mins ago
Head of Market Data Development and Engineering
Galaxy
NY
Design and build a Market Data API to front all data sources including custom feedhandlers, vendor platforms, Kdb+, and DataBricks
Added 6 mins ago
Cyber Test Engineer
CDIT
Scott Air Force Base, IL
Added 9 mins ago
Integrated (Migration and Modernization) Architect
Trianz
United States
Application platform: EKS, ECS, Fargate, Lambda, API Gateway, Step Functions, App Runner, Elastic Beanstalk
Added 9 mins ago
Principal Software Engineer, Core Infrastructure
Oracle
Nashville, TN
…SPLAT team owns critical platform services that provide secure API routing, service registration, traffic management, private connectivity, authentication, and operational controls for OCI…
Added 12 mins ago
Director, Security Engineering & Architecture
LEN Lennar Corporation
Miami, FL
Hands-on experience with modern software architecture, microservices/API-based development, infrastructure-as-code, scripting, and security tooling development, with the technical depth to…
Added 13 mins ago
EI
Dot NET Developer
Eitacies Inc
Santa Clara, CA
- $60 to $65 USD / hour
We are seeking a .NET Developer to migrate legacy Classic ASP applications to ASP.NET Core using C#. The role involves analyzing existing applications, preserving business functionality,…
Added 13 mins ago
Senior Account Executive
Twilio
Remote, United States
…and match them to the capabilities of Twilio’s communications API platform, designing a solution for their specific use…
Added 14 mins ago
Sr. Manager of Software Engineering
JPMC page
Columbus, OH
Strong full-stack engineering depth with modern web frameworks (React or Angular) and pragmatic API/UI design tradeoffs
Added 14 mins ago
Manager of Software Engineering
JPMC page
Columbus, OH
Strong full-stack engineering depth with modern web frameworks (React or Angular) and pragmatic API/UI design tradeoffs
Added 14 mins ago
Python_AI_FullStack Engineer
Capgemini
Burlington, MA, MA
Experience working with web services such as REST, JSON, SOAP, and API integrations.

Closed listing

Deloitte

Customer AI Solution Architect

McLean, VA, United States
Richmond, VA, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Posting language: English
Posted: Oct 28, 2026

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Original job description

Archived listing. The details below describe a past opening.

Lead the design and delivery of artificial intelligence (AI)-enabled customer experiences across marketing, commerce, sales, and service. As a Customer AI Solution Architect, you will help clients identify AI use cases, design solutions that align with front-office platforms and operating models, and guide delivery from prototypes to production. You will act as a senior individual contributor with client technology executives and architects while leading a Deloitte team of developers and engineers through delivery. You will also establish reusable architecture patterns and engineering standards that support delivery across programs.

Recruiting for this role ends on January 27, 2027

Work you'll do

As a Customer AI Solution Architect, you will be responsible for designing and delivering AI-enabled customer experiences from discovery through production. You will...

Architect agentic customer experiences for marketing, commerce, sales, and service, including customer assistants, conversational commerce, personalization, sales enablement, and support experiences.
Design agentic systems that address orchestration, planning, tool use, state management, retrieval, memory, model selection, routing, failure handling, and cost management; determine when agentic approaches add value over deterministic workflows.
Integrate AI solutions with front-office platforms and enterprise services using composable, headless, application programming interface (API)-led, and event-driven architectures; account for identity, consent, real-time data, security, and experience latency.
Embed oversight and safeguards through human approvals, escalation and override paths, scoped permissions, prompt-injection defenses, personally identifiable information (PII) handling, audit logging, and privacy and data-residency controls.
Lead architecture and security reviews with client stakeholders, resolve design issues, and coach technical teams on reference architectures, reusable patterns, and engineering standards.
Lead and manage a Deloitte team of developers and engineers: set technical direction, plan and assign work, run design and code reviews, manage delivery quality and risk, and develop team members through coaching and feedback.
Lead rapid prototypes and production delivery using AI-accelerated engineering practices; establish practices for AI evaluation, regression testing, observability, drift and latency monitoring, cost tracking, and continuous integration and continuous delivery (CI/CD); and partner with stakeholders to prioritize use cases, define AI-enabled and AI-native experiences, and connect delivery to business and customer outcomes.

A successful candidate would possess these skills:

Ability to work independently and collaborate as part of a team
Effective written and verbal communication skills
Meticulous attention to detail and quality of work product
Ability to build and sustain professional relationships
Ability to lead and manage technical teams, projects, or workstreams
Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
Strong interpersonal skills and professional demeanor
Ability to meet deadlines
Ability to mentor and provide clear guidance to others

The Team

Deloitte's Advertising, Marketing and Commerce team creates content and experiences that inspire action. We design and implement technology platforms for personalized marketing across all digital touchpoints, specializing in customer-centric B2B and B2C solutions. Our in-house agency engages customers throughout their journey, working on projects like AdTech, MarTech, campaign automation, CRM, and lead-to-loyalty orchestration. Join us to drive impactful customer interactions and business growth.

Qualifications

Required:

6+ years of experience architecting and delivering high-performance enterprise technology solutions (for example, web, mobile, commerce, CRM, or integration platforms), including work that predates generative AI.
Hands-on experience designing and delivering two or more artificial intelligence (AI) solutions or agentic systems deployed in production and used by real customers or employees, in one or more of marketing, commerce, sales, or service.
Hands-on experience designing agentic systems deployed in production that include orchestration, tool integration, retrieval augmented generation (RAG), context assembly, agent memory, model selection, routing, and failure handling.
Hands-on production experience with at least one agent framework, such as LangGraph, Google Agent Development Kit (ADK), Claude Agent Software Development Kit (SDK), or Amazon Bedrock AgentCore, and foundation-model application programming interfaces (APIs) for prompt and context engineering, structured outputs, tool use, prompt versioning, or model evaluation.
Hands-on experience integrating deployed AI solutions with enterprise platforms through APIs or event-driven architectures and addressing identity, consent, real-time data, security, privacy, and data-residency requirements.
Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve.
Limited immigration sponsorship may be available.

Preferred:

Experience designing conversational or agentic customer experiences that include brand-safety controls, trust controls, response-latency measurement, and customer-experience measurement.
Assess and benchmark software products, models, and technology options.
Experience measuring discoverability in AI-powered answer and discovery experiences.
Experience applying AI coding or design agents and agentic software development lifecycle (SDLC) practices with documented delivery-speed or quality measures.
Experience taking prototypes or pilots into production with adoption and operating plans.
Experience with customer data, identity resolution, and consent management for personalization and AI-driven decisions.
Experience presenting AI architecture choices and trade-offs to chief technology officers (CTOs), chief data officers (CDOs), or chief marketing officers (CMOs).

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $141,200 to $278,300.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

#Customer_US

#AMC_US

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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Skills

Sales
Cost management
Coaching
CI/CD
Work independently
Communication skills
Attention to detail
Interpersonal skills
Meet deadlines
Artificial intelligence
Assembly
Software development
ICT system programming
Customer experience

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