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Added 4 mins ago
Supervisor Laboratory
Inova
Fairfax, VA
…challenges, managing and tracking performance, and assisting in time management and scheduling; escalates issues to senior leaders as…
Added 6 mins ago
JH
Events Manager
Johns Hopkins Hospital
Baltimore, MD
- $31.53 to $52.06 USD / hour
…identifying opportunities for effective resource utilization and cost…
Added 7 mins ago
S
R&D Project Engineer
SprintRay
Huntington Beach
- $80,000 to $95,000 USD / year
The R&D Project Engineer is a hybrid role that combines program leadership with hands-on laboratory work. Approximately half of the role (~50%) is dedicated to planning and driving…
Added 8 mins ago
D
Project Architect
DGA
Newport Beach, CA
- $100,000 to $140,000 USD / year
As a senior project architect at DGA, you will:
Added 10 mins ago
Lead AI/ML Architect
ResMed SaaS Holdings Inc.
San Diego, CA
…architectural vision for our AI, ML, and GenAI products. This is a senior, highly visible role that sits at the intersection of product strategy, technical architecture, and applied machine…
Added 13 mins ago
JP
2027 Global Finance & Business Management Analyst Program - Full Time Analyst Corporate Controllers Track (DE)
JPMC page
Newark, DE
- Full-time
As a Full-Time Analyst in the Global Finance & Business Management Analyst Program – Corporate Controllers Track, you’ll work alongside top-tier professionals on meaningful, hands-on…
Added 21 mins ago
Research Analyst – Air Warfare - Entry-Level PhD
Institute for Defense Analyses (IDA)
Alexandria, VA, VA
The Analyst will support and advise mid- and senior-level civilian and military officials regarding the operational evaluation of airborne early warning, fighter, and bomber aircraft,…
Added 21 mins ago
Research Analyst - Missile Defense Systems
Institute for Defense Analyses (IDA)
Colorado Springs, CO, CO
…understanding of those systems. Based in support of the C2BMC program at the Missile Defense Integration and Operations Center (MDIOC) in Colorado Springs, the group evaluates all aspects…
Added 25 mins ago
Senior Electrical & Electronics (E&E) Engineer - Test Solutions – Onsite (Tewksbury/Andover, MA)
RTX Corporation
tewksbury, MA
This position is for a Senior Electrical Engineer with at least five (5) years of professional experience. If you enjoy working in hands-on multidisciplinary teams, the Test Solutions team…
Added 25 mins ago
Senior Associate, Finance
Publicis Groupe
Boston, MA
The Senior Associate, Accounting supports the overall Americas Controllership team, focusing on the end-to-end intercompany lifecycle, including internal agreement administration, billing,…
Added 25 mins ago
Senior Program Manager - Software Programs
Proofpoint
Boston, MA
We're looking for a Senior Program Manager to join our PMO team and lead complex, cross-product programs in a fast-paced environment. This person will drive projects delivery across…
Added 25 mins ago
Advanced Heart Failure NP/PA
Tufts Medicine
Boston, MA
…and skills typically acquired through advanced education. A senior level role that requires advanced knowledge of job area typically obtained through advanced education and work experience.…
Added 30 mins ago
Senior Manager, Commissioning Engineering
Devens
Devens, MA
The position is responsible for organizing and completion of commissioning program documents and deliverable templates in accordance with BMS project practices and GMP qualification…
Added 36 mins ago
Senior Manager, Embedded Software - Engines
Blue Origin Personnel, LLC
Huntsville, AL
…schedule), asset and safety risks and opportunities specific to program and project execution. Risk management includes identifying, documenting, communicating, developing mitigation plans…
Added 40 mins ago
Partner Manager – MedSpa
Jobgether
Remote, United States
Strong relationship-building and stakeholder management skills, with confidence engaging industry partners, business owners, clinicians, and senior decision-makers.
Added 50 mins ago
C
Business Operations Lead
Coast
NY
- $160,000 to $200,000 USD / year
6-10 years in business operations, strategy and operations, program or project management, consulting, or a similar role. Fintech, SaaS, or financial services is preferred.
Added 51 mins ago
Wound Nurse | LPN
Northland Rehabilitation and Health Care Center
Kansas City, MO
As a Wound Nurse | LPN, you will be responsible for the community’s general application of the skin management program. You will also be responsible for delivering safe, efficient, and…
Added 54 mins ago
Automotive Fleet Mechanic, All Levels $10k Sign On Bonus
Masters Transportation
Ozark, MO
Technician I employees perform routine maintenance and basic repairs while developing diagnostic and technical skills under the guidance of senior technicians.
Added 1 hour ago
Design Engineer
Actalent
Glendale, CA
Strong communication and project management skills.
Added 1 hour ago
Internship - Commercialization - Summer 2027
Wells Enterprises
Le Mars, IA
Prefer entering their Junior/Senior year of a 4-year degree program.
Added 1 hour ago
Program Director - TS/SCI
Parsons Government Services Inc.
Remote, United States
As work is captured, provide leadership for program startup and execution, including customer coordination, staffing, partner management, schedule, risk, financial performance, quality, and…
Added 1 hour ago
Senior Lead Treasury Management Consultant (International Business)
Wells Fargo
CHANDLER, AZ
Wells Fargo is seeking a Senior Lead Treasury Management Consultant as a part of the International Team within Global Payments and Liquidity. This role is highly independent and requires…
Added 1 hour ago
Lead Technology Business Services Consultant
Wells Fargo
CHANDLER, AZ
Program & Portfolio Management: Experience leading or supporting multiple programs, projects, or initiatives, including prioritization, resource coordination, dependency management,…
Added 1 hour ago
AE
Campus Graduate Masters Summer Internship Program - 2027 Software Engineer, Enterprise Technology Services- Phoenix, AZ
American Express
Phoenix, AZ
- $24.05 to $63 USD / hour
…experience for customers and colleagues. We also provide product management for core enterprise platforms, and lead technology risk and information security, enterprise data governance and…
Added 1 hour ago
Senior Premier Banker - Scottsdale
Wells Fargo
PHOENIX, AZ · MESA, AZ · SCOTTSDALE, AZ
The Senior Branch Premier Banker LP (license pending) role is a temporary position until employee has successfully completed licensing requirements and SAFE registration. Upon successful…

Closed listing

Deloitte

Customer AI Solution Architect

Tempe, AZ, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Posting language: English
Posted: Oct 28, 2026

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Original job description

Archived listing. The details below describe a past opening.

Lead the design and delivery of artificial intelligence (AI)-enabled customer experiences across marketing, commerce, sales, and service. As a Customer AI Solution Architect, you will help clients identify AI use cases, design solutions that align with front-office platforms and operating models, and guide delivery from prototypes to production. You will act as a senior individual contributor with client technology executives and architects while leading a Deloitte team of developers and engineers through delivery. You will also establish reusable architecture patterns and engineering standards that support delivery across programs.

Recruiting for this role ends on January 27, 2027

Work you'll do

As a Customer AI Solution Architect, you will be responsible for designing and delivering AI-enabled customer experiences from discovery through production. You will...

Architect agentic customer experiences for marketing, commerce, sales, and service, including customer assistants, conversational commerce, personalization, sales enablement, and support experiences.
Design agentic systems that address orchestration, planning, tool use, state management, retrieval, memory, model selection, routing, failure handling, and cost management; determine when agentic approaches add value over deterministic workflows.
Integrate AI solutions with front-office platforms and enterprise services using composable, headless, application programming interface (API)-led, and event-driven architectures; account for identity, consent, real-time data, security, and experience latency.
Embed oversight and safeguards through human approvals, escalation and override paths, scoped permissions, prompt-injection defenses, personally identifiable information (PII) handling, audit logging, and privacy and data-residency controls.
Lead architecture and security reviews with client stakeholders, resolve design issues, and coach technical teams on reference architectures, reusable patterns, and engineering standards.
Lead and manage a Deloitte team of developers and engineers: set technical direction, plan and assign work, run design and code reviews, manage delivery quality and risk, and develop team members through coaching and feedback.
Lead rapid prototypes and production delivery using AI-accelerated engineering practices; establish practices for AI evaluation, regression testing, observability, drift and latency monitoring, cost tracking, and continuous integration and continuous delivery (CI/CD); and partner with stakeholders to prioritize use cases, define AI-enabled and AI-native experiences, and connect delivery to business and customer outcomes.

A successful candidate would possess these skills:

Ability to work independently and collaborate as part of a team
Effective written and verbal communication skills
Meticulous attention to detail and quality of work product
Ability to build and sustain professional relationships
Ability to lead and manage technical teams, projects, or workstreams
Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
Strong interpersonal skills and professional demeanor
Ability to meet deadlines
Ability to mentor and provide clear guidance to others

The Team

Deloitte's Advertising, Marketing and Commerce team creates content and experiences that inspire action. We design and implement technology platforms for personalized marketing across all digital touchpoints, specializing in customer-centric B2B and B2C solutions. Our in-house agency engages customers throughout their journey, working on projects like AdTech, MarTech, campaign automation, CRM, and lead-to-loyalty orchestration. Join us to drive impactful customer interactions and business growth.

Qualifications

Required:

6+ years of experience architecting and delivering high-performance enterprise technology solutions (for example, web, mobile, commerce, CRM, or integration platforms), including work that predates generative AI.
Hands-on experience designing and delivering two or more artificial intelligence (AI) solutions or agentic systems deployed in production and used by real customers or employees, in one or more of marketing, commerce, sales, or service.
Hands-on experience designing agentic systems deployed in production that include orchestration, tool integration, retrieval augmented generation (RAG), context assembly, agent memory, model selection, routing, and failure handling.
Hands-on production experience with at least one agent framework, such as LangGraph, Google Agent Development Kit (ADK), Claude Agent Software Development Kit (SDK), or Amazon Bedrock AgentCore, and foundation-model application programming interfaces (APIs) for prompt and context engineering, structured outputs, tool use, prompt versioning, or model evaluation.
Hands-on experience integrating deployed AI solutions with enterprise platforms through APIs or event-driven architectures and addressing identity, consent, real-time data, security, privacy, and data-residency requirements.
Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve.
Limited immigration sponsorship may be available.

Preferred:

Experience designing conversational or agentic customer experiences that include brand-safety controls, trust controls, response-latency measurement, and customer-experience measurement.
Assess and benchmark software products, models, and technology options.
Experience measuring discoverability in AI-powered answer and discovery experiences.
Experience applying AI coding or design agents and agentic software development lifecycle (SDLC) practices with documented delivery-speed or quality measures.
Experience taking prototypes or pilots into production with adoption and operating plans.
Experience with customer data, identity resolution, and consent management for personalization and AI-driven decisions.
Experience presenting AI architecture choices and trade-offs to chief technology officers (CTOs), chief data officers (CDOs), or chief marketing officers (CMOs).

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $141,200 to $278,300.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

#Customer_US

#AMC_US

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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