Jobs in the United States

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Added 15 mins ago
BRANCH MANAGER TW
TW Metals
Charlotte, NC
Reporting to the Regional General Manager, the Branch Manager leads all sales and operations at the branch and owns its P&L. This role is responsible for executing the company’s strategy…
Added 27 mins ago
SB
Associate Director, Fiscal & Audit Services
San Bernardino Community College District
San Bernardino, CA
- $125,616.23 to $145,623.27 USD / year
Added 40 mins ago
BRANCH MANAGER TW
O'Neal Industries
Charlotte, NC
Reporting to the Regional General Manager, the Branch Manager leads all sales and operations at the branch and owns its P&L. This role is responsible for executing the company’s strategy…
Added 58 mins ago
CO
Special Services Assistant VI (Fire Emergency)
County of Los Angeles
Los Angeles, CA
- $16,109.2 to $25,053.08 USD / month
Five years' experience in an administrative, advisory, or supervisory staff capacity dealing with fiscal, budgetary, legislative, governmental, or similar complex issues, at the level of…
Added 1 hour ago
AT
Manager|Assembly Row 12|P1-2031716-6
AMC THEATRES
Somerville, MA
- $23.25 to $24.5 USD / hour
Free, confidential access to the Employee Assistance Program (EAP), supporting the whole person through everyday stressors and major life moments
Added 1 hour ago
Scheduler
CACI, INC.-FEDERAL
Remote, United States
…logistics? We're seeking a successful, experienced Scheduler Manager to join our team in implementing a cutting-edge software system that will transform how USTRANSCOM manages finances and…
Added 1 hour ago
UG
Senior Case Management Specialist- Felony Drug Court
Unified Government of Athens-Clarke County
Athens, GA
- $47,139 USD / year
…supervising participants in their effort to complete their assigned program; ensuring the participant under the coordinator's supervision are closely monitored for eventual success in the…
Added 1 hour ago
SA
Shift Lead / Full Time - Franklin, PA
Save A Lot
Franklin, PA
- Full-time
The Shift Lead directs the daily activities of store team members in the absence of the Store Manager and Assistant Store Managers during assigned shifts. The Shift Lead is responsible for…
Added 1 hour ago
WI
(USA) Licensed/Registered Vision Center Manager
Walmart Inc.
FL
- $37 to $50 USD / hour
Added 1 hour ago
SO
ES Eligibility Case Manager - Bilingual / 61014455
State of South Carolina
Spartanburg, SC
- $41,598 to $44,778 USD / year
The ES Eligibility Case Manager performs general work duties related to the administration of the SNAP and TANF programs in the Economic Services Division in the county office to help…
Added 2 hours ago
Consumer Experience Supervisor
La-Z-Boy Incorporated
Monroe, MI
Builds and maintains relationships with business partners. Participates in scheduled Market Sales Manager (MSM) and dealer calls and sends updates as required.
Added 2 hours ago
HF
Adult Day Program Manager
Help For Brain Injured Children, Inc.
Whittier, CA
- $70,000 to $80,000 USD / year
Position: Program Manager – Adult Day Program
Added 2 hours ago
SO
DSHS FTAA Fiscal Analyst 2
State of Washington
Lakewood, WA
- $4,517 to $6,075 USD / month
…to the Consolidated Business Services (CBS) Fiscal Analyst Manager in administrating, processing and record keeping involved with Local Funds and Time and Attendance for Child Study and…
Added 2 hours ago
Youth Services Supervisor (Youth Group Leader)
State of Missouri
Lawson, MO
This is professional and supervisory work in a treatment program for youth committed to the custody of the Missouri Division of Youth Services. This position assumes responsibility,…
Added 2 hours ago
Assistant Manager (Access Center) - Boynton Beach, Florida
NYU Langone Medical Center
Boynton Beach, FL
We have an exciting opportunity to join our team as a Assistant Manager (Access Center) - Boynton Beach, Florida.
Added 2 hours ago
B
Retail Front End Supervisor - Full-Time
Burlington
Bradenton, FL
- $17 to $19 USD / hour
- Full-time
Supervise all store functions and associates while in the role of Manager on Duty
Added 2 hours ago
Dialysis Technical Services Manager
Dialysis Clinic, Inc.
Jacksonville, FL
The Dialysis Technical Services Manager coordinates clinic technical and building maintenance, including water treatment systems, dialysis machines and other equipment, to ensure patients…
Added 3 hours ago
BT
Transit Maintenance Manager
Blacksburg, Town of (VA)
Blacksburg, VA
- $31.91 to $34.54 USD / hour
Works with the Drug and Alcohol Program Manager to coordinate the scheduling of required drug tests for division staff
Added 3 hours ago
Health Care Technician II
Health & Human Services
Granville County, NC
This position is located at Alpine Cottage. The position is a Supervisory Health Care Technician II (HCT II) and reports to the Unit Manager. As a lead worker, the HCT II monitors care of…
Added 3 hours ago
EP
Financial Services Program Manager
El Paso County (CO)
Colorado Springs, CO
- $72,850 to $109,330 USD / year
El Paso County’s Financial Services Program Manager role offers the opportunity to put those strengths to work for our community. You’ll help build out the Community Services Block Grant…
Added 3 hours ago
Scheduler
CACI
Remote, United States
…logistics? We're seeking a successful, experienced Scheduler Manager to join our team in implementing a cutting-edge software system that will transform how USTRANSCOM manages finances and…
Added 3 hours ago
DN
Content Writer (Part Time)
Delaware Nation Industries
Remote, United States
- Part-time
Supply Manager Course-This course provides students with facilitated hands-on training designed to enhance the knowledge and job performance of ARNG full-time logistics management…
Added 3 hours ago
Guest Experience Manager
Four Seasons
United States
We are seeking individuals who are passionate about hospitality and possess a keen attention to detail to join our Front Office team as a Guest Experience Manager!
Added 3 hours ago
CO
Risk Management Program Manager - Finance Department
City of Phoenix
AZ
- $104,728 to $140,337.6 USD / year
The Risk Management Program Manager position within the Finance Department assists with the day to day administration of the City's risk management programs. Responsibilities include…
Added 3 hours ago
Community Manager - Midtown Junction
Greystar Management Services, LLC
Wilmington, NC
Management and supervisory skills sufficient to hire, lead, direct, evaluate, and manage subordinate and t

Closed listing

Deloitte US

SAP Operate Manager

Lake Mary, FL, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Closing date: Jan 1, 2027
Posting language: English
Posted: Jul 29, 2026

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Original job description

Archived listing. The details below describe a past opening.

SAP Operate Manager

Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced SAP Operate Manager, you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. Our Deloitte Enterprise Performance team is at the forefront of enterprise technology, working across finance, supply chain, and IT operations to deliver holistic performance improvement and digital transformation. Join our team of strategic advisers and architects, differentiated by our industry depth to collaborate with leading solution providers and leverage your experience in strategy, process design, technology enablement, and operational services to enable heart-of-the-business solutions.

Recruiting for this role ends on 11/1/2026

Work you’ll do/Responsibilities We are looking for an experienced SAP Operate Manager to lead steady-state Application Managed Services (AMS) for our clients' SAP ECC, S/4HANA, and BTP environments. The role is based in the US Delivery Center (USDC). You will own service delivery against contracted SLAs and KPIs and lead a team of SAP functional and technical resources. You'll manage the full incident, problem, change, and enhancement lifecycle, and drive continuous improvement, automation, and clean-core adoption. The role combines operational leadership, technical oversight, client relationship management, and accountability for service quality, team capacity, and engagement economics. A strong candidate will have the following skills:

Ability to work independently and collaborate as part of a team
Effective written and verbal communication skills
Meticulous attention to detail and quality of work product
Ability to build and sustain professional relationships
Ability to lead projects or workstreams
Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
Strong interpersonal skills and professional demeanor
Ability to meet deadlines
Ability to mentor and provide clear guidance to others

The Team The Enterprise Operations as a Service Offering addresses our clients’ needs for on-going operations of their technology and business process investments through multi-year contracts. We deliver continuous modernization, upgrades, and address incremental business changes as part of our engagements through our 5 key offerings: SAP Operations, Oracle Operations, IT Operations, Supply Chain Operations, Finance Operations.

Key Responsibilities:

Own day-to-day delivery of SAP AMS across ECC, S/4HANA, and BTP, including incident, service request, problem, change, and minor enhancement management.
Make sure the team meets contracted SLAs and KPIs (response and resolution times, backlog aging, first-time-right, reopen rates, customer satisfaction), and take corrective action when performance trends off target.
Manage ticket inflow, prioritization, and backlog in ServiceNow (or a similar ITSM tool), balancing work across teams by priority and complexity.
Lead major incident management for P1/P2 issues: coordinate triage, client communication, and recovery, and complete post-incident reviews.
Run problem management with structured root-cause analysis, permanent fixes, and trend analysis to cut repeat incidents.
Oversee release and change management, including transport governance, CAB participation, regression testing, and coordinated production deployments.
Support periodic SAP maintenance activities such as Support Packs, Feature Pack Stacks (FPS), upgrades, and OSS Note implementations.
Provide technical direction to developers maintaining and enhancing custom objects (RICEFW) using ABAP Workbench, Eclipse ADT, SAP Business Application Studio (BAS), and BTP.
Make sure fixes and enhancements follow SAP extensibility guidelines (in-app vs. side-by-side, key-user vs. developer extensibility, released APIs, clean core), and lead efforts to reduce technical debt in the custom code landscape.
Review RAP artifacts (behavior definitions/implementations, validations, determinations, actions, draft handling, locking, authorizations), CDS views, and Fiori elements for quality, performance, and standards compliance.
Act as the primary operational contact for client IT and business stakeholders, managing expectations, escalations, and scope (in-scope support vs. project/enhancement work).
Lead service governance: weekly and monthly service reviews, SLA/KPI dashboards, monthly service reports, and quarterly business reviews.
Spot opportunities for enhancements, automation, and small projects, and help shape estimates, change requests, and contract renewals or extensions.
Capacity, Resource & Financial Management
Plan and manage team capacity and FTE allocation based on ticket volumes, complexity mix, and utilization; forecast resource needs and justify staffing to leadership and clients.
Run a continuous improvement program: ticket deflection, root-cause elimination, knowledge base growth, and process standardization.
Find and deliver automation opportunities (job monitoring, alerting, self-healing scripts, bots, GenAI-assisted triage) to lower effort and improve service quality.
Use SAP Cloud ALM (CALM), Solution Manager, and monitoring tools for proactive system health, job, and interface monitoring.
Lead knowledge transition from implementation teams or incumbent vendors into steady state, including hyper care exit criteria, run books, and SOPs.
Lead, mentor, and develop SAP developers and consultants with technical guidance, performance feedback, and career coaching.

Required Qualifications:

10+ years in SAP Application Managed Services / production support, including at least one leadership role managing an AMS team against contracted SLAs.
Strong hands-on and supervisory background in SAP ABAP (Workbench, Eclipse ADT), BAS, and BTP across ECC and S/4HANA.
Working knowledge of ITIL processes (incident, problem, change, release, service request) and ITSM tools such as ServiceNow.
Experience with SLA/KPI reporting, service reviews, and client-facing governance.
Working knowledge of RAP, CDS, Fiori elements, and SAP extensibility/clean-core principles, enough to review and guide technical teams.
Experience with capacity planning, resource forecasting, and managing team utilization.
Strong root-cause analysis skills and experience leading major incident and hypercare support.
Familiarity with SAP Cloud ALM, Solution Manager, JIRA, HP ALM, and SharePoint for defect, test, and documentation management.
Ability to work flexible hours and support critical production issues when needed.
Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience
Limited immigration sponsorship may be available
Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve

Preferred

ITIL v4 Foundation certification.
SAP certifications (ABAP for S/4HANA, RAP, or BTP).
Experience moving AMS clients from ECC to S/4HANA or supporting post-go-live stabilization.
Experience building automation or GenAI/AI agent solutions for IT operations within SAP or related ecosystems.
Exposure to SAP BTP services such as Integration Suite, API Management, Event Mesh, or the ABAP Environment (Steampunk).
Experience working in a blended onshore/offshore delivery model.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $130,000 to $175,000. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

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