Jobs in the United States

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Added 5 mins ago
Logistics Manager, Ford Energy
Ford Motor Company
Glendale, KY
Lead transportation network planning across inbound logistics, warehousing, and outbound shipping, aligning routing, equipment, shipping standards, DOT hazardous material, inventory…
Added 6 mins ago
O
Consulting Program Manager - Healthcare
Oracle
Frankfort, KY
- $97,800 to $209,500 USD / year
…advance Oracle Health’s strategic priorities. As a Consulting Program Manager, you will lead the planning, coordination, and delivery of projects across Oracle Health’s internal development…
Added 6 mins ago
SI
Senior Project Manager - Federal
STV, Inc.
Louisville, KY
- $7.25 USD / hour
STV is seeking an experienced Federal Design-Build Project Manager (PE/RA Required) to support our growing Federal Buildings practice. The ideal candidate is a licensed Professional…
Added 22 mins ago
VP, Supply Chain Operations and GPO Implementation
Community Hospital Corporation
Plano, TX
…goals and objectives in a way that effectively integrates the technical and human resources to support the organization’s mission. This position will work directly with the CEOs, COOs and…
Added 22 mins ago
Community Health and Nutrition Manager
Community FoodBank of New Jersey
Remote, United States
Lead CFBNJ’s Food is Medicine (FiM) program planning, implementation, evaluation and associated grant requirements.
Added 28 mins ago
IG
UKG Testing Lead
Insight Global
Remote, United States
- From $60 USD / hour
We are seeking a senior Program Quality Engineering Lead / End-to-End Testing Manager to support a large-scale global workforce management transformation.
Added 28 mins ago
G
Senior Project Manager | Commercial Construction
GPAC
Ann Arbor, MI
- $120,000 to $150,000 USD / year
…expanding project pipeline is seeking an experienced Senior Project Manager to lead high-profile commercial and multifamily…
Added 32 mins ago
Manager Field Service
Twenty-Six Defense
Tucson, AZ
Communicates technical decisions, expectations, and program related information clearly to technicians and customer counterparts.
Added 37 mins ago
DH
Lead Child Life Specialist
Denver Health
Denver, CO
- $62,200 to $90,200 USD / year
Job SummaryThe Lead Child Life Specialist is a key member of the pediatric healthcare team and Child Life program. The Lead Specialist, under minimal supervision, has shared accountability…
Added 37 mins ago
Senior Dashboard Developer
CACI International
Ashburn, VA
…Management approach. Join us to make a meaningful impact on a program of national…
Added 37 mins ago
Supply Chain Manager, InfraOps Planning & Sourcing
Amazon
Herndon, VA
We're looking for a Supply Chain Manager who can think beyond day-to-day order management and take ownership of how we keep an entire region stocked, balanced, and ready. This isn't a…
Added 38 mins ago
Project Manager
Bay Metals & Fabrication, LLC
Chesapeake, VA
Bay Metals & Fabrication (BMF) is seeking an experienced Project Manager – Naval Ship Repair to lead complex ship repair projects from planning through final closeout.
Added 38 mins ago
Structural Supervisor
Bay Metals & Fabrication, LLC
Chesapeake, VA
We are seeking an experienced Structural Supervisor to lead ship repair and fabrication projects in a fast-paced marine environment. This role is responsible for overseeing structural work…
Added 38 mins ago
Project Manager - Houghton Area
The Pivot Group Network
Houghton · Houghton, MI
Engineering Project Manager, Continuous Improvement Project Manager, New Product Introduction Manager, Capital Projects Manager, Production Project Lead, Plant Project Coordinator,…
Added 38 mins ago
Six Sigma Black Belt - Iron River Area
The Pivot Group Network
Iron River · Iron River, MI
…to building strong teams and look for professionals who can lead initiatives effectively. By connecting with The Pivot Group Network, you position yourself for roles that match your…
Added 42 mins ago
Project Manager - Wixom Area
The Pivot Group Network
Wixom · Wixom, MI
Engineering Project Manager, Continuous Improvement Project Manager, New Product Introduction Manager, Capital Projects Manager, Production Project Lead, Plant Project Coordinator,…
Added 48 mins ago
B2B Lead Fulfillment Associate
ShipBob, Inc.
North Aurora, IL
…employee’s success in their career. This role reports to the Area Manager. The backup for this role is the Area Manager, Fulfillment…
Added 48 mins ago
IT SECURITY LEAD ANALYST
All Kingspan and Affiliate Companies
Deland, FL
…with a reputation for innovative design and use of technology, technical expertise, product quality, service excellence, and dedication to…
Added 48 mins ago
Project Manager - Detroit Area
The Pivot Group Network
Detroit · Detroit, MI
Continuous Improvement Project Manager, New Product Introduction Manager, Capital Projects Manager, Production Project Lead, Plant Project Coordinator, Manufacturing Project Manager,…
Added 53 mins ago
Six Sigma Black Belt - Jackson Area
The Pivot Group Network
Jackson · Jackson, MI
Lead cross functional teams on process improvement projects.
Added 53 mins ago
Six Sigma Black Belt - Livonia Area
The Pivot Group Network
Livonia · Livonia, MI
Lead cross functional teams on process improvement projects.
Added 1 hour ago
IT SECURITY LEAD ANALYST
Kingspan Insulated Panels - Open
Deland, FL
…with a reputation for innovative design and use of technology, technical expertise, product quality, service excellence, and dedication to…
Added 1 hour ago
Construction Design Manager Talent Community
CLMI Group, LLC
Los Angeles, CA
● Plans, organizes, and directs the design activities for client upgrade Program and critical repair projects. Functions as the lead design professional in the Design Department providing…
Added 1 hour ago
CG
Engineer IV - Electrical
CLMI Group, LLC
Los Angeles, CA
- $130,000 to $140,000 USD / year
Working under the direction of the Sustainability Strike Team Lead, this position serves as an electrical engineering Subject Matter Expert (SME) supporting multiple Project Managers and…
Added 1 hour ago
TT
Product Manager - Ditch Witch (HDD Tooling & Drill Pipe)
The Toro Company
Perry, OK
- $83,800 to $118,000 USD / year
Product Manager for HDD Tooling & Drill Pipe:

Closed listing

Deloitte US

SAP Operate Manager

Lake Mary, FL, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Closing date: Jan 1, 2027
Posting language: English
Posted: Jul 29, 2026

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Original job description

Archived listing. The details below describe a past opening.

SAP Operate Manager

Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced SAP Operate Manager, you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. Our Deloitte Enterprise Performance team is at the forefront of enterprise technology, working across finance, supply chain, and IT operations to deliver holistic performance improvement and digital transformation. Join our team of strategic advisers and architects, differentiated by our industry depth to collaborate with leading solution providers and leverage your experience in strategy, process design, technology enablement, and operational services to enable heart-of-the-business solutions.

Recruiting for this role ends on 11/1/2026

Work you’ll do/Responsibilities We are looking for an experienced SAP Operate Manager to lead steady-state Application Managed Services (AMS) for our clients' SAP ECC, S/4HANA, and BTP environments. The role is based in the US Delivery Center (USDC). You will own service delivery against contracted SLAs and KPIs and lead a team of SAP functional and technical resources. You'll manage the full incident, problem, change, and enhancement lifecycle, and drive continuous improvement, automation, and clean-core adoption. The role combines operational leadership, technical oversight, client relationship management, and accountability for service quality, team capacity, and engagement economics. A strong candidate will have the following skills:

Ability to work independently and collaborate as part of a team
Effective written and verbal communication skills
Meticulous attention to detail and quality of work product
Ability to build and sustain professional relationships
Ability to lead projects or workstreams
Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
Strong interpersonal skills and professional demeanor
Ability to meet deadlines
Ability to mentor and provide clear guidance to others

The Team The Enterprise Operations as a Service Offering addresses our clients’ needs for on-going operations of their technology and business process investments through multi-year contracts. We deliver continuous modernization, upgrades, and address incremental business changes as part of our engagements through our 5 key offerings: SAP Operations, Oracle Operations, IT Operations, Supply Chain Operations, Finance Operations.

Key Responsibilities:

Own day-to-day delivery of SAP AMS across ECC, S/4HANA, and BTP, including incident, service request, problem, change, and minor enhancement management.
Make sure the team meets contracted SLAs and KPIs (response and resolution times, backlog aging, first-time-right, reopen rates, customer satisfaction), and take corrective action when performance trends off target.
Manage ticket inflow, prioritization, and backlog in ServiceNow (or a similar ITSM tool), balancing work across teams by priority and complexity.
Lead major incident management for P1/P2 issues: coordinate triage, client communication, and recovery, and complete post-incident reviews.
Run problem management with structured root-cause analysis, permanent fixes, and trend analysis to cut repeat incidents.
Oversee release and change management, including transport governance, CAB participation, regression testing, and coordinated production deployments.
Support periodic SAP maintenance activities such as Support Packs, Feature Pack Stacks (FPS), upgrades, and OSS Note implementations.
Provide technical direction to developers maintaining and enhancing custom objects (RICEFW) using ABAP Workbench, Eclipse ADT, SAP Business Application Studio (BAS), and BTP.
Make sure fixes and enhancements follow SAP extensibility guidelines (in-app vs. side-by-side, key-user vs. developer extensibility, released APIs, clean core), and lead efforts to reduce technical debt in the custom code landscape.
Review RAP artifacts (behavior definitions/implementations, validations, determinations, actions, draft handling, locking, authorizations), CDS views, and Fiori elements for quality, performance, and standards compliance.
Act as the primary operational contact for client IT and business stakeholders, managing expectations, escalations, and scope (in-scope support vs. project/enhancement work).
Lead service governance: weekly and monthly service reviews, SLA/KPI dashboards, monthly service reports, and quarterly business reviews.
Spot opportunities for enhancements, automation, and small projects, and help shape estimates, change requests, and contract renewals or extensions.
Capacity, Resource & Financial Management
Plan and manage team capacity and FTE allocation based on ticket volumes, complexity mix, and utilization; forecast resource needs and justify staffing to leadership and clients.
Run a continuous improvement program: ticket deflection, root-cause elimination, knowledge base growth, and process standardization.
Find and deliver automation opportunities (job monitoring, alerting, self-healing scripts, bots, GenAI-assisted triage) to lower effort and improve service quality.
Use SAP Cloud ALM (CALM), Solution Manager, and monitoring tools for proactive system health, job, and interface monitoring.
Lead knowledge transition from implementation teams or incumbent vendors into steady state, including hyper care exit criteria, run books, and SOPs.
Lead, mentor, and develop SAP developers and consultants with technical guidance, performance feedback, and career coaching.

Required Qualifications:

10+ years in SAP Application Managed Services / production support, including at least one leadership role managing an AMS team against contracted SLAs.
Strong hands-on and supervisory background in SAP ABAP (Workbench, Eclipse ADT), BAS, and BTP across ECC and S/4HANA.
Working knowledge of ITIL processes (incident, problem, change, release, service request) and ITSM tools such as ServiceNow.
Experience with SLA/KPI reporting, service reviews, and client-facing governance.
Working knowledge of RAP, CDS, Fiori elements, and SAP extensibility/clean-core principles, enough to review and guide technical teams.
Experience with capacity planning, resource forecasting, and managing team utilization.
Strong root-cause analysis skills and experience leading major incident and hypercare support.
Familiarity with SAP Cloud ALM, Solution Manager, JIRA, HP ALM, and SharePoint for defect, test, and documentation management.
Ability to work flexible hours and support critical production issues when needed.
Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience
Limited immigration sponsorship may be available
Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve

Preferred

ITIL v4 Foundation certification.
SAP certifications (ABAP for S/4HANA, RAP, or BTP).
Experience moving AMS clients from ECC to S/4HANA or supporting post-go-live stabilization.
Experience building automation or GenAI/AI agent solutions for IT operations within SAP or related ecosystems.
Exposure to SAP BTP services such as Integration Suite, API Management, Event Mesh, or the ABAP Environment (Steampunk).
Experience working in a blended onshore/offshore delivery model.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $130,000 to $175,000. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

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