Jobs in the United States

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Added 2 mins ago
IT
Partner Program Manager
itD Tech
Remote, United States
- $85,000 to $90,000 USD / year
itD is seeking a Partner Program Manager to drive partner engagement and execute programs that strengthen partner relationships and improve overall program performance. This role ensures…
Added 10 mins ago
Dealer Experience Manager
MillerKnoll, Inc.
Holland, MI
…America. This role oversees dealer communications, assigned program activities, and cross-functional coordination to help deliver a consistent, premium dealer experience. The position…
Added 14 mins ago
Sales Engagement Program Manager
U.S. Bank
Charlotte, NC
The Sales Engagement Program Manager provides analytical, operational, and enablement support for the Salesforce Sales Engagement program, with a focus on equipping sales teams to deepen…
Added 18 mins ago
Enterprise Solution Architect
TISTA Science and Technology Corporation
Remote-United States
…Disability, 401K Match, Tuition Reimbursement, Employee Assistance Program, Paid Holidays, Military Leave, and much…
Added 27 mins ago
Program Manager, Global Employee Recognition & Experience
Axon
Scottsdale, AZ
The Manager, Global Employee Experience PM is the operating engine of Axon’s Culture & People Experience team. You’ll lead Culture Operations & PMO: the operating plan, budget and forecast,…
Added 27 mins ago
Program Manager, Global Employee Recognition & Experience
Axon
Seattle, WA · Scottsdale, AZ
The Manager, Global Employee Experience PM is the operating engine of Axon’s Culture & People Experience team. You’ll lead Culture Operations & PMO: the operating plan, budget and forecast,…
Added 32 mins ago
VP, Head of AI Enablement
Synchrony
Stamford, CT
Bachelor’s degree in a related discipline and 10+ years of experience in employee experience, enterprise enablement, change management, communications, marketing, learning, transformation,…
Added 32 mins ago
VP, Head of Program Management - AI
Synchrony
Stamford, CT
Help Synchrony accelerate responsible AI adoption and business impact across the enterprise. As Vice President, Head of Program Management for AI, you will lead the operating engine for the…
Added 33 mins ago
ABM Program Manager, AI, Data & Operational Solutions, ABM Global Practice Team
Amazon Web Services, Inc.
Seattle, WA
We are seeking an ABM Program Manager to own and scale the AI, data, and operational solutions that support our ABM community. This role sits at the intersection of marketing and…
Added 36 mins ago
Senior Field Marketing Manager, Civil Government & Commercial
Planet
Remote, United States
We are looking for a Senior Field Marketing Manager to strategize, execute, and scale our North American events portfolio. In this role, you will own our North America event footprint,…
Added 37 mins ago
Senior Supply Chain Transformation Lead
Diodes Inc
Plano, TX
…supply chain visibility. Reporting to the Supply Chain Process Manager, this role serves as a key transformation partner - collaborating with IT, Operations, Procurement, Planning, and…
Added 39 mins ago
H
Content & Programming Senior Manager, Global Events
Harvey
San Francisco, CA
- $114,500 to $171,700 USD / year
…time goes to decisions and drafting: what earns a place on the program and how it’s framed. The other half goes to driving people and deadlines: getting speakers confirmed and prepared,…
Added 39 mins ago
H
Content & Programming Senior Manager, Global Events
Harvey
New York, NY
- $114,500 to $171,700 USD / year
…time goes to decisions and drafting: what earns a place on the program and how it’s framed. The other half goes to driving people and deadlines: getting speakers confirmed and prepared,…
Added 51 mins ago
UB
Wealth Management Advisor- Oceanside, CA
U.S. Bancorp Advisors, LLC
Oceanside, CA
- $65,000 to $80,200 USD / year
Deliver economic and market views, investment strategy, manager/fund/security research, and due diligence
Added 1 hour ago
Copy of Director of Program Strategy & Integration
MyndBridge, Inc.
Hempstead, NY
Serve as the CEO’s primary thought partner on program strategy, growth, integration, and system enablement.
Added 1 hour ago
TS
Assistant Manager, Brand - Pro
The Scotts Company LLC
Marysville, OH
- $103,700 to $122,000 USD / year
We are looking for an Assistant Brand Manager (Pro and Commercial) to join our Brand Marketing team at The Scotts Miracle-Gro world headquarters in Marysville, Ohio (Columbus region).
Added 1 hour ago
Anthropic Partner Lead
phData
Remote, United States
Partner Solutions Manager (Technology & Solutions org): offers, technical enablement, partner technical forums, speaking engagements
Added 1 hour ago
Team Lead, Proposal Support (Casual)
Amentum
Remote, United States
…provides all-source analysis, collection, targeting, and analytic enablement across DIA regional and functional mission centers. Selected candidates will help shape our technical and…
Added 1 hour ago
Team Lead, Proposal Support (Casual)
Amentum
Remote, United States
…provides all-source analysis, collection, targeting, and analytic enablement across DIA regional and functional mission centers. Selected candidates will help shape our technical and…
Added 1 hour ago
Staff Forward Deployed Engineer, Platform
eSimplicity
Remote, United States
…Platform works primarily with internal stakeholders, including program teams, growth teams, executives, business unit CTOs, security leaders, and engineering teams, to identify high-value…
Added 1 hour ago
II
Program Trainer, Client Adoption
Inmar Intelligence
Winston Salem, NC · NY · Chicago, IL · Cincinnati, OH · Boston, MA · Rogers, AR
- $58,762.13 to $78,349.5 USD / year
The Program Trainer, Client Adoption is responsible for delivering engaging, high-quality training that enables customers and internal teams to successfully implement, adopt, and utilize…
Added 1 hour ago
AE
Early Experience Partnerships Manager
American Express
Minneapolis, MN
- $89,250 to $150,250 USD / year
The Manager will partner closely with Sales, Product, Deployment teams, and external partners. Sales will own pre-sale product positioning, while this role will use post-sale insights to…
Added 1 hour ago
Business Support Manager II
Bank of America, National Association
United States
…Operations priorities, with responsibility for COO & Governance enablement and execution, employee experience, COO business management, Centers of Excellence (COE) integration, and…
Added 1 hour ago
Sr. Partner Success Manager-AMER
Anaplan
MA
…technology partners. Anaplan is seeking a Sr. Partner Success Manager- AMER to join our Channels & Alliances team, reporting to the Director Partner Success Manager - AMER at Anaplan.…
Added 1 hour ago
Scrum Master
S&P OPCO LLC
NY · Princeton, NJ
The Team: Our Technology Governance & Delivery Enablement team at S&P Dow Jones Indices is responsible for establishing effective portfolio planning and execution patterns in order to drive…

Deloitte US

SAP Operate Manager

Lake Mary, FL, United States

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Job details

Apply by: Jan 1, 2027
Posting language: English
Posted: Jul 29, 2026

Original job description

SAP Operate Manager

Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced SAP Operate Manager, you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. Our Deloitte Enterprise Performance team is at the forefront of enterprise technology, working across finance, supply chain, and IT operations to deliver holistic performance improvement and digital transformation. Join our team of strategic advisers and architects, differentiated by our industry depth to collaborate with leading solution providers and leverage your experience in strategy, process design, technology enablement, and operational services to enable heart-of-the-business solutions.

Recruiting for this role ends on 11/1/2026

Work you’ll do/Responsibilities We are looking for an experienced SAP Operate Manager to lead steady-state Application Managed Services (AMS) for our clients' SAP ECC, S/4HANA, and BTP environments. The role is based in the US Delivery Center (USDC). You will own service delivery against contracted SLAs and KPIs and lead a team of SAP functional and technical resources. You'll manage the full incident, problem, change, and enhancement lifecycle, and drive continuous improvement, automation, and clean-core adoption. The role combines operational leadership, technical oversight, client relationship management, and accountability for service quality, team capacity, and engagement economics. A strong candidate will have the following skills:

Ability to work independently and collaborate as part of a team
Effective written and verbal communication skills
Meticulous attention to detail and quality of work product
Ability to build and sustain professional relationships
Ability to lead projects or workstreams
Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
Strong interpersonal skills and professional demeanor
Ability to meet deadlines
Ability to mentor and provide clear guidance to others

The Team The Enterprise Operations as a Service Offering addresses our clients’ needs for on-going operations of their technology and business process investments through multi-year contracts. We deliver continuous modernization, upgrades, and address incremental business changes as part of our engagements through our 5 key offerings: SAP Operations, Oracle Operations, IT Operations, Supply Chain Operations, Finance Operations.

Key Responsibilities:

Own day-to-day delivery of SAP AMS across ECC, S/4HANA, and BTP, including incident, service request, problem, change, and minor enhancement management.
Make sure the team meets contracted SLAs and KPIs (response and resolution times, backlog aging, first-time-right, reopen rates, customer satisfaction), and take corrective action when performance trends off target.
Manage ticket inflow, prioritization, and backlog in ServiceNow (or a similar ITSM tool), balancing work across teams by priority and complexity.
Lead major incident management for P1/P2 issues: coordinate triage, client communication, and recovery, and complete post-incident reviews.
Run problem management with structured root-cause analysis, permanent fixes, and trend analysis to cut repeat incidents.
Oversee release and change management, including transport governance, CAB participation, regression testing, and coordinated production deployments.
Support periodic SAP maintenance activities such as Support Packs, Feature Pack Stacks (FPS), upgrades, and OSS Note implementations.
Provide technical direction to developers maintaining and enhancing custom objects (RICEFW) using ABAP Workbench, Eclipse ADT, SAP Business Application Studio (BAS), and BTP.
Make sure fixes and enhancements follow SAP extensibility guidelines (in-app vs. side-by-side, key-user vs. developer extensibility, released APIs, clean core), and lead efforts to reduce technical debt in the custom code landscape.
Review RAP artifacts (behavior definitions/implementations, validations, determinations, actions, draft handling, locking, authorizations), CDS views, and Fiori elements for quality, performance, and standards compliance.
Act as the primary operational contact for client IT and business stakeholders, managing expectations, escalations, and scope (in-scope support vs. project/enhancement work).
Lead service governance: weekly and monthly service reviews, SLA/KPI dashboards, monthly service reports, and quarterly business reviews.
Spot opportunities for enhancements, automation, and small projects, and help shape estimates, change requests, and contract renewals or extensions.
Capacity, Resource & Financial Management
Plan and manage team capacity and FTE allocation based on ticket volumes, complexity mix, and utilization; forecast resource needs and justify staffing to leadership and clients.
Run a continuous improvement program: ticket deflection, root-cause elimination, knowledge base growth, and process standardization.
Find and deliver automation opportunities (job monitoring, alerting, self-healing scripts, bots, GenAI-assisted triage) to lower effort and improve service quality.
Use SAP Cloud ALM (CALM), Solution Manager, and monitoring tools for proactive system health, job, and interface monitoring.
Lead knowledge transition from implementation teams or incumbent vendors into steady state, including hyper care exit criteria, run books, and SOPs.
Lead, mentor, and develop SAP developers and consultants with technical guidance, performance feedback, and career coaching.

Required Qualifications:

10+ years in SAP Application Managed Services / production support, including at least one leadership role managing an AMS team against contracted SLAs.
Strong hands-on and supervisory background in SAP ABAP (Workbench, Eclipse ADT), BAS, and BTP across ECC and S/4HANA.
Working knowledge of ITIL processes (incident, problem, change, release, service request) and ITSM tools such as ServiceNow.
Experience with SLA/KPI reporting, service reviews, and client-facing governance.
Working knowledge of RAP, CDS, Fiori elements, and SAP extensibility/clean-core principles, enough to review and guide technical teams.
Experience with capacity planning, resource forecasting, and managing team utilization.
Strong root-cause analysis skills and experience leading major incident and hypercare support.
Familiarity with SAP Cloud ALM, Solution Manager, JIRA, HP ALM, and SharePoint for defect, test, and documentation management.
Ability to work flexible hours and support critical production issues when needed.
Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience
Limited immigration sponsorship may be available
Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve

Preferred

ITIL v4 Foundation certification.
SAP certifications (ABAP for S/4HANA, RAP, or BTP).
Experience moving AMS clients from ECC to S/4HANA or supporting post-go-live stabilization.
Experience building automation or GenAI/AI agent solutions for IT operations within SAP or related ecosystems.
Exposure to SAP BTP services such as Integration Suite, API Management, Event Mesh, or the ABAP Environment (Steampunk).
Experience working in a blended onshore/offshore delivery model.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $130,000 to $175,000. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

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