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Added 1 min ago
Senior Product Manager, Value realization
Humana
Indianapolis, IN
To help deliver on this mission, we are seeking a Senior Product Manager to drive the delivery of new reporting requirements for Next Best Action (NBA) and to assist with measurement…
Added 19 mins ago
Senior Product Manager, Value realization
Humana
Montgomery, AL
To help deliver on this mission, we are seeking a Senior Product Manager to drive the delivery of new reporting requirements for Next Best Action (NBA) and to assist with measurement…
Added 37 mins ago
Senior Manager, Fulfillment and Logistics Operations, Ford Energy
Ford Motor Company
Dearborn, MI
The Senior Manager, Fulfillment & Logistics Operations is a senior leadership role accountable for the end-to-end fulfillment, logistics, and parts supply performance of the Project…
Added 3 hours ago
Senior Manager Enterprise Service Management & ServiceNow
SRP
Tempe, AZ
The Senior Manager, Enterprise Service Management & ServiceNow is the enterprise product and technology leader accountable for the vision, multi-year strategy, investment portfolio,…
Added 5 hours ago
AI Project & Operations Manager
Jobgether
Remote, United States
The AI Project & Operations Manager will drive technology delivery and business operations for an innovative AI software platform serving the wood panel manufacturing industry. This senior…
Added 10 hours ago
RISE Case Manager
Volunteers of America Greater New Orleans
New Orleans, LA
RISE Case Manager Administrative ServicesFull TimeCase Manager 2 New Orleans, LA, US Salary: JOB SUMMARY The RISE Case Manager provides individualized career coaching and case management…
Added 10 hours ago
Senior Product Manager, Value realization
Humana
Baton Rouge, LA
To help deliver on this mission, we are seeking a Senior Product Manager to drive the delivery of new reporting requirements for Next Best Action (NBA) and to assist with measurement…
Added 13 hours ago
Engineering Manager
Deloitte US
Tempe, AZ
…help clients improve financial performance, accelerate new digital ventures, and fuel growth through…
Added 13 hours ago
Product Manager II
Deloitte US
Atlanta, GA · Austin, TX · Baltimore, MD · Boston, MA · Charlotte, NC · Chicago, IL · Cincinnati, OH · Cleveland, OH · Columbus, OH · Costa Mesa, CA · Dallas, TX · Denver, CO · Detroit, MI · Hartford, CT · Houston, TX · Indianapolis, IN · Jacksonville, FL · Kansas City, MO · Las Vegas, NV · Los Angeles, CA · McLean, VA · Miami, FL · Milwaukee, WI · Minneapolis, MN · Morristown, NJ · Nashville, TN · New Orleans, LA · NY · Philadelphia, PA · Pittsburgh, PA · Richmond, VA · Sacramento, CA · San Antonio, TX · San Diego, CA · San Francisco, CA · San Jose, CA · Seattle, WA · St. Louis, MO · Stamford, CT · Tampa, FL · Tempe, AZ
As a Product Manager II in Deloitte’s Advertising, Marketing & Commerce (AM&C) practice, you will operate far beyond the boundaries of traditional product management. You will play a key…
Added 13 hours ago
Salesforce Technical Architect - Project, Manager Technical Transformation
Deloitte US
Atlanta, GA · Austin, TX · Boston, MA · Chicago, IL · Dallas, TX · Fort Worth, TX · Houston, TX · Jacksonville, FL · McLean, VA · Miami, FL · Rosslyn, VA · Tampa, FL · Washington, DC
Set architecture, security, data governance, and release-management standards, including integrations with agency systems and data platforms.
Added 13 hours ago
SAP Data and Insights Manager
Deloitte US
Atlanta, GA · Austin, TX · Baltimore, MD · Bellevue, WA · Birmingham, AL · Boise, ID · Boston, MA · Charlotte, NC · Chicago, IL · Cincinnati, OH · Cleveland, OH · Colorado Springs, CO · Columbus, OH · Costa Mesa, CA · Dallas, TX · Davenport, IA · Denver, CO · Detroit, MI · Fort Worth, TX · Fresno, CA · Ft. Lauderdale, FL · Gilbert, AZ · Grand Rapids, MI · Hartford, CT · Hermitage, TN · Houston, TX · Huntsville, AL · Indianapolis, IN · Inglewood, CA · Jacksonville, FL · Jericho, NY · Jersey City, NJ · Kansas City, MO · Lake Mary, FL · Lansing, MI · Los Angeles, CA · Louisville, KY · McLean, VA · Mechanicsburg, PA · Memphis, TN · Miami, FL · Midland, MI · Milwaukee, WI · Minneapolis, MN · Monterey, CA · Morristown, NJ · Nashville, TN · New Orleans, LA · NY · Omaha, NE · Philadelphia, PA · Pittsburgh, PA · Portland, OR · Princeton, NJ · Raleigh, NC · Richmond, VA · Rochester, NY · Rosslyn, VA · Sacramento, CA · Salt Lake City, UT · San Antonio, TX · San Diego, CA · San Francisco, CA · San Jose, CA · Seattle, WA · St. Louis, MO · Stamford, CT · Tallahassee, FL · Tampa, FL · Tempe, AZ · Tulsa, OK · Washington, DC · Westlake, TX · Wichita, KS · Williamsville, NY
Use SAP Solution Manager to coordinate release calendars, deployment activities, and production readiness.
Added 13 hours ago
SAP Operate Manager
Deloitte US
Lake Mary, FL
…a collaborative environment? As an experienced SAP Operate Manager, you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of…
Added 13 hours ago
Converge for FSI - RAE, Lead Product Manager_Products & Platforms
Deloitte US
Arlington Heights, IL · Atlanta, GA · Austin, TX · Boston, MA · Charlotte, NC · Chicago, IL · Cincinnati, OH · Cleveland, OH · Costa Mesa, CA · Dallas, TX · Denver, CO · Detroit, MI · Houston, TX · Indianapolis, IN · Kansas City, MO · Los Angeles, CA · Miami, FL · Nashville, TN · NY · Philadelphia, PA · Pittsburgh, PA · Sacramento, CA · San Diego, CA · San Francisco, CA · San Jose, CA · Seattle, WA · St. Louis, MO · Stamford, CT · Tampa, FL · Tempe, AZ
Design, build, and operate digital experiences and features within the RAE platform by leading the product team to define capabilities, create user stories, and lead technology execution…
Added 22 hours ago
AE
Mgr-Digital Product Mgmt
American Express
New York, NY
- $103,750 to $174,750 USD / year
We are looking for a Manager - Digital Product Management in the Sales domain Data & AI product team. The Product Manager will collaborate with stakeholders, users and partners to support…
Added 1 day ago
Life Sciences Experience Design Strategy Manager
Deloitte
Boston, MA
The Experience Design Strategy Manager is a client-facing consulting leader who delivers experience design strategy engagements for Life Sciences clients. This role combines experience…
Added 1 day ago
Zora AI - Product Manager, Sourcing & Procurement-Senior Consultant- Products & Platforms
Deloitte
Boston, MA
As a Senior Consultant Product Manager focused on Sourcing & Procurement, you own the delivery of an agentic product area within the procurement portfolio end-to-end at the feature and…
Added 1 day ago
Lead Product Manager, BankingSuite - Products & Platforms
Deloitte
Boston, MA
Design, build, and operate digital experiences, and features within the BankingSuite platform by leading the product team to define capabilities, create backlog, lead technology execution,…
Added 1 day ago
Product Manager
Now Optics
Delray Beach, FL
Draft trade-off and scope recommendations when priorities conflict, including deferring features within a BRD to a later release.
Added 1 day ago
DevSecOps Platform Manager
Marathon Petroleum Corporation
San Antonio, TX · Houston, TX
…secure, scalable, and efficient software delivery across the Digital Product Delivery, Digital Technology Services, and Data, Analytics & AI…
Added 1 day ago
Application Development Group Manager, Senior Vice President
Citigroup
Jersey City, NJ
…banking, securities brokerage, transaction services, and wealth…
Added 1 day ago
SAP S4/HANA Senior Project Manager (Public Cloud)
IBM
University Park, PA
'- 15+ years of SAP experience: including at least 7 years leading SAP implementation projects as a Project or Program Manager.
Added 1 day ago
Product Manager, Delta Sync Seatback Transformation
Delta Air Lines, Inc.
Atlanta, GA
Delta Air Lines is seeking an experienced Product Manager to lead the Delta Flight Products (DFP) Onboard Digital Conversion (ODC) initiative, a strategic program focused on transforming…
Added 1 day ago
Manufacturing Engineering Technician Level 1-3
Trust Automation
San Luis Obispo, CA
Added 1 day ago
Global Product Marketing Manager, Cell Sorters
BD (Becton, Dickinson and Company)
Milpitas, CA
…with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by…
Added 1 day ago
Sr. Manager, Marketing AI Capabilities
Amgen
Los Angeles, CA
Doctorate degree OR Master's degree and 3 years of experience in marketing, commercial strategy, digital product management, data and analytics, or a related field OR Bachelor's degree and…

Deloitte US

SAP Operate Manager

Lake Mary, FL, United States

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Job details

Apply by: Jan 1, 2027
Posting language: English
Posted: Jul 29, 2026

Original job description

SAP Operate Manager

Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced SAP Operate Manager, you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. Our Deloitte Enterprise Performance team is at the forefront of enterprise technology, working across finance, supply chain, and IT operations to deliver holistic performance improvement and digital transformation. Join our team of strategic advisers and architects, differentiated by our industry depth to collaborate with leading solution providers and leverage your experience in strategy, process design, technology enablement, and operational services to enable heart-of-the-business solutions.

Recruiting for this role ends on 11/1/2026

Work you’ll do/Responsibilities We are looking for an experienced SAP Operate Manager to lead steady-state Application Managed Services (AMS) for our clients' SAP ECC, S/4HANA, and BTP environments. The role is based in the US Delivery Center (USDC). You will own service delivery against contracted SLAs and KPIs and lead a team of SAP functional and technical resources. You'll manage the full incident, problem, change, and enhancement lifecycle, and drive continuous improvement, automation, and clean-core adoption. The role combines operational leadership, technical oversight, client relationship management, and accountability for service quality, team capacity, and engagement economics. A strong candidate will have the following skills:

Ability to work independently and collaborate as part of a team
Effective written and verbal communication skills
Meticulous attention to detail and quality of work product
Ability to build and sustain professional relationships
Ability to lead projects or workstreams
Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
Strong interpersonal skills and professional demeanor
Ability to meet deadlines
Ability to mentor and provide clear guidance to others

The Team The Enterprise Operations as a Service Offering addresses our clients’ needs for on-going operations of their technology and business process investments through multi-year contracts. We deliver continuous modernization, upgrades, and address incremental business changes as part of our engagements through our 5 key offerings: SAP Operations, Oracle Operations, IT Operations, Supply Chain Operations, Finance Operations.

Key Responsibilities:

Own day-to-day delivery of SAP AMS across ECC, S/4HANA, and BTP, including incident, service request, problem, change, and minor enhancement management.
Make sure the team meets contracted SLAs and KPIs (response and resolution times, backlog aging, first-time-right, reopen rates, customer satisfaction), and take corrective action when performance trends off target.
Manage ticket inflow, prioritization, and backlog in ServiceNow (or a similar ITSM tool), balancing work across teams by priority and complexity.
Lead major incident management for P1/P2 issues: coordinate triage, client communication, and recovery, and complete post-incident reviews.
Run problem management with structured root-cause analysis, permanent fixes, and trend analysis to cut repeat incidents.
Oversee release and change management, including transport governance, CAB participation, regression testing, and coordinated production deployments.
Support periodic SAP maintenance activities such as Support Packs, Feature Pack Stacks (FPS), upgrades, and OSS Note implementations.
Provide technical direction to developers maintaining and enhancing custom objects (RICEFW) using ABAP Workbench, Eclipse ADT, SAP Business Application Studio (BAS), and BTP.
Make sure fixes and enhancements follow SAP extensibility guidelines (in-app vs. side-by-side, key-user vs. developer extensibility, released APIs, clean core), and lead efforts to reduce technical debt in the custom code landscape.
Review RAP artifacts (behavior definitions/implementations, validations, determinations, actions, draft handling, locking, authorizations), CDS views, and Fiori elements for quality, performance, and standards compliance.
Act as the primary operational contact for client IT and business stakeholders, managing expectations, escalations, and scope (in-scope support vs. project/enhancement work).
Lead service governance: weekly and monthly service reviews, SLA/KPI dashboards, monthly service reports, and quarterly business reviews.
Spot opportunities for enhancements, automation, and small projects, and help shape estimates, change requests, and contract renewals or extensions.
Capacity, Resource & Financial Management
Plan and manage team capacity and FTE allocation based on ticket volumes, complexity mix, and utilization; forecast resource needs and justify staffing to leadership and clients.
Run a continuous improvement program: ticket deflection, root-cause elimination, knowledge base growth, and process standardization.
Find and deliver automation opportunities (job monitoring, alerting, self-healing scripts, bots, GenAI-assisted triage) to lower effort and improve service quality.
Use SAP Cloud ALM (CALM), Solution Manager, and monitoring tools for proactive system health, job, and interface monitoring.
Lead knowledge transition from implementation teams or incumbent vendors into steady state, including hyper care exit criteria, run books, and SOPs.
Lead, mentor, and develop SAP developers and consultants with technical guidance, performance feedback, and career coaching.

Required Qualifications:

10+ years in SAP Application Managed Services / production support, including at least one leadership role managing an AMS team against contracted SLAs.
Strong hands-on and supervisory background in SAP ABAP (Workbench, Eclipse ADT), BAS, and BTP across ECC and S/4HANA.
Working knowledge of ITIL processes (incident, problem, change, release, service request) and ITSM tools such as ServiceNow.
Experience with SLA/KPI reporting, service reviews, and client-facing governance.
Working knowledge of RAP, CDS, Fiori elements, and SAP extensibility/clean-core principles, enough to review and guide technical teams.
Experience with capacity planning, resource forecasting, and managing team utilization.
Strong root-cause analysis skills and experience leading major incident and hypercare support.
Familiarity with SAP Cloud ALM, Solution Manager, JIRA, HP ALM, and SharePoint for defect, test, and documentation management.
Ability to work flexible hours and support critical production issues when needed.
Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience
Limited immigration sponsorship may be available
Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve

Preferred

ITIL v4 Foundation certification.
SAP certifications (ABAP for S/4HANA, RAP, or BTP).
Experience moving AMS clients from ECC to S/4HANA or supporting post-go-live stabilization.
Experience building automation or GenAI/AI agent solutions for IT operations within SAP or related ecosystems.
Exposure to SAP BTP services such as Integration Suite, API Management, Event Mesh, or the ABAP Environment (Steampunk).
Experience working in a blended onshore/offshore delivery model.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $130,000 to $175,000. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

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