Jobs in the United States

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Added 4 hours ago
BIM Manager
Crawford Architects, LLC
Kansas City, MO
Crawford Architects is currently seeking a full-time, experienced BIM/CAD Manager to join our team of experts, responsible for providing our experienced team with technological leadership…
Added 4 hours ago
Senior Manager, IT Operations
SABERT CORPORATION
Sayreville, NJ
Sabert is seeking a Senior Manager, IT Operations & Azure Cloud to lead our IT Systems team and help shape the next phase of our global cloud and digital transformation.
Added 1 day ago
ConvergeHEALTH - Health Care Analytics and AI Senior Product Owner_Products & Platforms
Deloitte US
Arlington Heights, IL · Atlanta, GA · Austin, TX · Boston, MA · Charlotte, NC · Chicago, IL · Cincinnati, OH · Cleveland, OH · Costa Mesa, CA · Dallas, TX · Denver, CO · Detroit, MI · Houston, TX · Indianapolis, IN · Kansas City, MO · Los Angeles, CA · Miami, FL · Nashville, TN · NY · Philadelphia, PA · Pittsburgh, PA · Sacramento, CA · San Diego, CA · San Francisco, CA · San Jose, CA · Seattle, WA · St. Louis, MO · Stamford, CT · Tampa, FL · Tempe, AZ
This role sits within Converge for Health Care, Deloitte’s industry-focused asset studio for healthcare, and is part of Deloitte Consulting’s Innovation & Delivery Transformation (I&DT)…
Added 1 day ago
Salesforce Marketing Cloud Developer
West Coast University, Inc.
Irvine, CA
…analytics reporting using SFMC Intelligence (Datorama), Email Studio tracking, and custom SQL queries; develop performance dashboards and deliver actionable insights to stakeholders on open…
Added 1 day ago
Video Services Manager
City of Vancouver
United States
We’re currently recruiting for a Video Services Manager. The primary responsibilities for the job are to manage all aspects of Clark Vancouver Television (CVTV), including: Cable franchise…
Added 1 day ago
Digital Content Program Manager (Communications & Customer Experience [CCX] Dept., Unclassified Position)
City of Dallas
United States
…requires strong expertise in social media, content strategy, studio operations, photography, videography, editing, and emerging digital trends. The Digital Content Program Manager balances…
Added 1 day ago
Post Production Manager
Newell Brands
Sandy Springs
The Post Production Manager leads assigned post-production projects across photography, video, motion graphics, AI-assisted content, and CGI, while managing and developing a small team of…
Added 1 day ago
General Manager | Sales / Operations Manager
Elements Massage
South Carlsbad, CA
We’re looking for a business-minded manager to lead daily operations and help grow our massage studio. You’ll strengthen the client experience, build local awareness, and develop practical…
Added 1 day ago
MARKETING MANAGER
Zia Park Casino Hotel Racetrack
Hobbs, NM
Partners with the Corporate Design Studio as needed for access to professional photo shoot assets and rights usage.
Added 1 day ago
Learning Development and Production Leader
Intuit
SAN DIEGO, CA · MOUNTAIN VIEW, CA
…learning experiences at scale for both domestic and global (India) operations. You will drive a "connected studio" model, managing intake-to-build handoffs and ensuring that production…
Added 1 day ago
Technical Product Manager- Limited Tenure
Mayo Clinic
Rochester, MN
This role will focus on supporting our department's innovation and operations through the use of Microsoft solutions? Ideal candidates will be fluent in Microsoft's suite of tools, Mayo's…
Added 1 day ago
Resource Operations Manager
Big Spaceship
NY · New York, NY
We are looking for a NY-based Resource Operations Manager to be the operational backbone of how our work gets staffed, contracted, tracked and paid for. Our flexible talent bench is how we…
Added 1 day ago
GI
Gameplay Tools Engineer
Gardens Interactive
Remote, United States
- $138,000 to $155,000 USD / year
We're a fully remote studio that embraces collaboration, thoughtful iteration, and the courage to explore new ideas. If you're excited by ambiguity, enjoy solving difficult problems with…
Added 1 day ago
GI
Lead Backend Engineer
Gardens Interactive
Remote, United States
- $196,000 to $203,000 USD / year
We're a fully remote studio that embraces collaboration, thoughtful iteration, and the courage to explore new ideas. If you're excited by ambiguity, enjoy solving difficult problems with…
Added 1 day ago
GI
Gameplay Engineer
Gardens Interactive
Remote, United States
- $155,000 to $171,000 USD / year
We're a fully remote studio that embraces collaboration, thoughtful iteration, and the courage to explore new ideas. If you're excited by ambiguity, enjoy solving difficult problems with…
Added 2 days ago
Automation and Controls Engineer
CDM Smith
Dallas, TX
The successful candidate is passionate about SCADA programming, process control system design, Operational Technology (OT) networks and instrumentation & controls with a desire to further…
Added 2 days ago
E
Chief Marketing Officer
e.Republic
Remote, United States
- $260,000 to $275,000 USD / year
…product marketing, digital marketing, corporate communications, Design, marketing operations, and Content Studio. The CMO also leads the continued transformation of these functions through…
Added 2 days ago
Regional Creative Manager - Design Studios
Boston Consulting Group
Chicago, IL
This is an advisory role, not an operations role. You will work alongside project managers, creative leads, and subject matter experts who run the day-to-day production, and you will bring…
Added 2 days ago
Marketing Cloud Specialist
Find Your Role
Atlanta, GA
You’ll help architect the data foundation, design the journeys, manage deliverability and consent, and collaborate with the marketing and communications team to make our engagement more…
Added 2 days ago
SDEII Specialist GenAI Tooling, Specialist Technology Team (STT), AWS WWSO SA Field Initiatives
Amazon Web Services, Inc.
Jersey City, NJ · New York, NY
…answer quality before you roll it out, or meet with a product manager and a TFC lead to scope a new field request into a set of tasks. Later you walk the team through your design doc and…
Added 2 days ago
S
Senior Manager, Workplace Operations
Suno
New York City, NY
- $168,000 to $224,000 USD / year
Our Senior Manager, Workplace Experience sits at the center of a lot of moving parts: you'll build and iterate on in-office operations and programming, stand up systems that let workplace…
Added 2 days ago
Strategic Account Manager, Customer Solutions
Pragma & FirstLook
Remote, United States
As a Strategic Account Manager, you'll work with our largest and most strategic studio and publisher partners across North America and Europe. This is a hybrid role. Half of it is pre-sale:…
Added 2 days ago
Studio Coordinator
YEB PAYROLL LLC
Vienna, VA
The Studio Coordinator is the administrative focal point for the School of Rock with outstanding customer service skills and the ability to juggle many tasks. Reporting to the General…
Added 2 days ago
SDEII Specialist GenAI Tooling, Specialist Technology Team (STT), AWS WWSO SA Field Initiatives
Amazon Web Services, Inc.
Jersey City, NJ · Austin, TX · Bellevue, WA · New York, NY · Houston, TX
…answer quality before you roll it out, or meet with a product manager and a TFC lead to scope a new field request into a set of tasks. Later you walk the team through your design doc and…
Added 2 days ago
Senior Creative Director, Cencora University
AmerisourceBergen Services Corporation
Remote, United States
Our search for a Senior Creative Director is centered on a leader who sets the creative direction, design standards, and quality bar for Cencora University and leads an integrated…

Closed listing

Deloitte US

SAP Operate Manager

Lake Mary, FL, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Closing date: Jan 1, 2027
Posting language: English
Posted: Jul 29, 2026

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Original job description

Archived listing. The details below describe a past opening.

SAP Operate Manager

Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced SAP Operate Manager, you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. Our Deloitte Enterprise Performance team is at the forefront of enterprise technology, working across finance, supply chain, and IT operations to deliver holistic performance improvement and digital transformation. Join our team of strategic advisers and architects, differentiated by our industry depth to collaborate with leading solution providers and leverage your experience in strategy, process design, technology enablement, and operational services to enable heart-of-the-business solutions.

Recruiting for this role ends on 11/1/2026

Work you’ll do/Responsibilities We are looking for an experienced SAP Operate Manager to lead steady-state Application Managed Services (AMS) for our clients' SAP ECC, S/4HANA, and BTP environments. The role is based in the US Delivery Center (USDC). You will own service delivery against contracted SLAs and KPIs and lead a team of SAP functional and technical resources. You'll manage the full incident, problem, change, and enhancement lifecycle, and drive continuous improvement, automation, and clean-core adoption. The role combines operational leadership, technical oversight, client relationship management, and accountability for service quality, team capacity, and engagement economics. A strong candidate will have the following skills:

Ability to work independently and collaborate as part of a team
Effective written and verbal communication skills
Meticulous attention to detail and quality of work product
Ability to build and sustain professional relationships
Ability to lead projects or workstreams
Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
Strong interpersonal skills and professional demeanor
Ability to meet deadlines
Ability to mentor and provide clear guidance to others

The Team The Enterprise Operations as a Service Offering addresses our clients’ needs for on-going operations of their technology and business process investments through multi-year contracts. We deliver continuous modernization, upgrades, and address incremental business changes as part of our engagements through our 5 key offerings: SAP Operations, Oracle Operations, IT Operations, Supply Chain Operations, Finance Operations.

Key Responsibilities:

Own day-to-day delivery of SAP AMS across ECC, S/4HANA, and BTP, including incident, service request, problem, change, and minor enhancement management.
Make sure the team meets contracted SLAs and KPIs (response and resolution times, backlog aging, first-time-right, reopen rates, customer satisfaction), and take corrective action when performance trends off target.
Manage ticket inflow, prioritization, and backlog in ServiceNow (or a similar ITSM tool), balancing work across teams by priority and complexity.
Lead major incident management for P1/P2 issues: coordinate triage, client communication, and recovery, and complete post-incident reviews.
Run problem management with structured root-cause analysis, permanent fixes, and trend analysis to cut repeat incidents.
Oversee release and change management, including transport governance, CAB participation, regression testing, and coordinated production deployments.
Support periodic SAP maintenance activities such as Support Packs, Feature Pack Stacks (FPS), upgrades, and OSS Note implementations.
Provide technical direction to developers maintaining and enhancing custom objects (RICEFW) using ABAP Workbench, Eclipse ADT, SAP Business Application Studio (BAS), and BTP.
Make sure fixes and enhancements follow SAP extensibility guidelines (in-app vs. side-by-side, key-user vs. developer extensibility, released APIs, clean core), and lead efforts to reduce technical debt in the custom code landscape.
Review RAP artifacts (behavior definitions/implementations, validations, determinations, actions, draft handling, locking, authorizations), CDS views, and Fiori elements for quality, performance, and standards compliance.
Act as the primary operational contact for client IT and business stakeholders, managing expectations, escalations, and scope (in-scope support vs. project/enhancement work).
Lead service governance: weekly and monthly service reviews, SLA/KPI dashboards, monthly service reports, and quarterly business reviews.
Spot opportunities for enhancements, automation, and small projects, and help shape estimates, change requests, and contract renewals or extensions.
Capacity, Resource & Financial Management
Plan and manage team capacity and FTE allocation based on ticket volumes, complexity mix, and utilization; forecast resource needs and justify staffing to leadership and clients.
Run a continuous improvement program: ticket deflection, root-cause elimination, knowledge base growth, and process standardization.
Find and deliver automation opportunities (job monitoring, alerting, self-healing scripts, bots, GenAI-assisted triage) to lower effort and improve service quality.
Use SAP Cloud ALM (CALM), Solution Manager, and monitoring tools for proactive system health, job, and interface monitoring.
Lead knowledge transition from implementation teams or incumbent vendors into steady state, including hyper care exit criteria, run books, and SOPs.
Lead, mentor, and develop SAP developers and consultants with technical guidance, performance feedback, and career coaching.

Required Qualifications:

10+ years in SAP Application Managed Services / production support, including at least one leadership role managing an AMS team against contracted SLAs.
Strong hands-on and supervisory background in SAP ABAP (Workbench, Eclipse ADT), BAS, and BTP across ECC and S/4HANA.
Working knowledge of ITIL processes (incident, problem, change, release, service request) and ITSM tools such as ServiceNow.
Experience with SLA/KPI reporting, service reviews, and client-facing governance.
Working knowledge of RAP, CDS, Fiori elements, and SAP extensibility/clean-core principles, enough to review and guide technical teams.
Experience with capacity planning, resource forecasting, and managing team utilization.
Strong root-cause analysis skills and experience leading major incident and hypercare support.
Familiarity with SAP Cloud ALM, Solution Manager, JIRA, HP ALM, and SharePoint for defect, test, and documentation management.
Ability to work flexible hours and support critical production issues when needed.
Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience
Limited immigration sponsorship may be available
Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve

Preferred

ITIL v4 Foundation certification.
SAP certifications (ABAP for S/4HANA, RAP, or BTP).
Experience moving AMS clients from ECC to S/4HANA or supporting post-go-live stabilization.
Experience building automation or GenAI/AI agent solutions for IT operations within SAP or related ecosystems.
Exposure to SAP BTP services such as Integration Suite, API Management, Event Mesh, or the ABAP Environment (Steampunk).
Experience working in a blended onshore/offshore delivery model.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $130,000 to $175,000. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

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